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Charming hotel and owner, very helpful in suggesting routes and directons. Extremely clean and comfortable and certainly good value for Switzerland. Nothing
Nice staff. Very friendly and helpful. They had no problems about giving me a late checkout in the arfternoon without charging extra.
Mistral restaurant, quality of room, location and view; pool and lake swimming; access to ferries to wide range of destinations. The sommelier at Mistral was outstanding, as was all the service there. Our room (park view) was superb, spacious, elegant and had a balcony. The outdoor cafe - under the pergola - had much poorer service and value than any other part of the hotel and was disappointing.
We have stayed at the Villa Serbelloni three times and have enjoyed the elegance, romantic ambiance and comfortable rooms. The food was excellent in both dining rooms and the service excellent. The concierge gave us good information. We were also given an upgrade....great. there is nothing we did not enjoy about the hotel.
Grand Hotel Villa Serbelloni did a fantastic job of taking care of us - very comfortable room, welcoming staff, and wonderful facilities. They were great with greeting you by name, suggestions on activities and arranging dining reservations. It didn't matter if you pulled up in a Bentley or not ( we didn't)
Staff very eager to please Sadly our well behaved dog was restricted to room and non-public areas. He was welcome in the village terrace bars and surely could have been also welcome in the hotel casual terrace bar. We can find hotels more accepting of dogs. Hence my non-recommendation below.
One of the top hotels in the world. Every aspect of the stay was excellent.
We were made to feel so special and nothing was ever to much for the wonderful staff
Gorgeous hotel in a beautiful Italian lakeside town - spectacular setting, beautiful gardens - hard to get to but worth it - rooms and hotel kept very clean - crisp linen bedding - Concierge very helpful with car rental, day trip to visit nearby villa, dinner reservations etc. - delicious buffet breakfast Didnt realize Bellagio was so far north - hard to get to as you have to navigate along a steep, narrow, winding road - We did not know that you could take a car ferry from Como which would have made things a lot easier - However, the hotel was beautiful
The only good thing about this hotel in all honesty was the location in Bellagio. First of all this is a rather pricey place. That is fine if the hotel is worth it. 5 * this is not, I can't even push to a 4 *. This was supposed to be the best hotel in Bellagio so we chose to stay here for our friends' wedding in Varena. The hotel staff was cranky - not a smile on anyone there, if you ever could find someone! I felt like I was in the movie The Shining. The hotel was very depressing, really in need of renovation. It smelled old and musty-- there were lace doilies with plants throughout the hotel -- I felt like we were staying with Grandma! Electric outlets in our room didn't work, nor did the safe. Every noise could be heard in the hotel, doors slamming, echoes. I do not recommend you stay here.
Limited and costly use of the Internet or Wi-fi
The hotel staff was very accommodating. I asked if they could find the Venice marathon on TV and they found it. They massage person was willing to stay late to fit me in. The staff in the fitness center was very helpful. The bed turn down in the evening could have left a piece of chocolate or something
Wery fine hotell, service at top,good orchestra every night. One of the best 5 star hotel.
Spectacular view. Very nice rooms. Getting there by public transit with relatively large luggage was challenging.
The hotel is about 5mins drive from Bellagio. Without a car, it would have been very difficult to get the town centre even though there is a bus (very infrequent - every 2 hours) which stops right outside the hotel. However, the hotel offers a shuttle service between the hotel and the town centre on request, which is a great service.This hotel is brand new and has modern decoration with a great view of the lake. The bed was comfortable. The bathroom could have been a bit more functional e.g. a glass shower screen. Otherwise, a very big bathroom.
Very good location, excellent service. Non
This hotel is breaht takingly beautiful. Has a very zen like, serene feel to it. Rooms are very simple, clean. Wonderful big, deep tub, towel warming racks, powerful shower heads, internet access via cable provided by front desk for 10 euro deposit. They gave us a ride to and from town at no cost. Breakfast provided. A little removed from central bellagio. Approx a 10 to 15 minute taxi ride from in town, cost about 10 euro. Worth every penny. Wonderful front desk staff, wonderful facility, couldnt ask for a better view. I will definitely go back to this hotel. None
-Very frIendly and helpful staf. Fantastic wiew to the lake, better than luxury hotels or rich people villas have. Large living/bedroom with kitchen facilities. Very good price value. Excelent heating/air conditioning system. Cleaning very good inside and outside the hotel. Garage incl. price. Breakfast well enough to compare the price.
The views from our room were spectacular....4* The bathroom was very modern but the hand held shower & no curtain made for a wet bathrom...2* All rooms seem to have either patios or balconies and all faced lake Como.4*. The hotel runs a complimentary shuttle several times a day and provides parking..4* They have a lovely pool with views...4* The beds were comfortable...3* The hotel is remote and too far from Ballagio to walk. Often the management is condescending. The very basic continental breakfast was over priced but the first shuttle didn't run until 10 am and there is no place within walking distance.
All rooms have amazing view of the lake and the mountains, rooms are large and very clean.
The rooms are large, clean and comfortable. Facilites excellent, parking available. Brand new hotel.
There's nothing negative to say. Great room, great balcony, great view, great service, good price.
The situation of the hotel directly facing the lake The bar staff were a little slow in coming to serve drinks outside the hotel
The location of the hotel is beautiful. The room was comfortable and the staff was very accomidating. We would gladly stay again in the future.
Great location with outstanding views from front rooms and (small) breakfast terrace. Large comfortable room. Free internet in reception.
The room was attractive and comfortable with a nice view of Lake Como. THe staff was friendly and helpful and we enjoyed our stay very much.
The excellent position and the mini suite was of a high standard, breakfast was good by european standards with wide selection of items.
Hotel was very nice, although a bit pricey. Location was excellent, as was the service. I was pleased with our stay and would not hesitate to stay at this hotel again.
We had a nice room with a lake view--just what we had asked for. Nice buffet breakfast included with room. We were very pleased.
Location, location, location. I had a room overlooking Lake Como, so the view was beautiful. Extremely nice staff. My room also had a large bathroom, although some did not. Good value. Nice size room. No Internet in rooms, only lobby. Lobby is small and hardly accommodated those who needed Internet. Also, no room left for other guests to sit. No iron in room and/or no ironing room. Big problem as I always iro when I get to hotel. Had to pay neighboring cleaners business to press my clothes, and they weren't open until the following day after check-in, etc. I would say hotel is good for romance but not good enough for honeymoon.
Proximity to boats and shops with a reasonable and convenient restaurant attached. Breakfast. Plenty of choice but awful coffee, a toaster that did not toast, boiled eggs hours old, scrambled eggs and bacon watery and mostly cold.
The location was wonderful.The staff very friendly and helpful,the room was great with a view over the lake . Expensive
Enjoyed our stay, this is the forth accasion we've stayed and have never been disappointed, although it's getting rather PRICY - see what you can do for regular supporters - It's costly enough flying from Australia Not applicable
Location. No free wifi.
Staff at the desk were very helpful. The location was fine, and views from the dining room were spectacular. Noisy motor scooters passing by after we'd gone to bed (we were on the street side of the hotel)
This was an excellent place to stay, from the moment we arrived the staff could not have been more helpful. The spa facilities are wonderful and the views from the hotel can only be described as spectacular. We would highly recommend this hotel.
The staff was very helpful and the location terrilfic.
Helpful staff, very convenient location. Our bed was two beds pushed together.
Nice location but a little overpriced....but then most are in Bellagio. Still like it very much
Location was great, room very nice, breakfast average. 38 steps to front door workable, parking convenient and free!
Purchased the room with a view and our jaws literally dropped to the floor once we walked into our room because of how unbelievable the view was. Aside from that, the furniture, decor, and amenities within the room are all very update and seemingly very new. The style of the furniture and decor are also fitting for a Lake Como hotel. The included breakfast was delicious and the entire staff was unbelievably sweet. Keep in mind there is a good amount of stairs to walk up to the front door of the hotel in case you have a lot of luggage. But no complains whatsoever about this place. It was amazing.
The hotel staff were extremely helpful and friendly. The hotel was well located, clean and the view from our room was stunning. Breakfast was basic but ample. I would recommend this hotel to family and friends and if we were to return to the area we would definetely look to stay here again. Nothing related to the hotel.
The staff was very friendly. This particularly lady at the front desk offered information about good places to see and eat. And the restaurant she recommended turned out to be very good. It didn't have a bar.
Visit Bellagio Nothing. Some people thought the rear rooms were dark but we didn't and it was nice look out on a cobble alley
I fell in love with Bellagio, and this hotel was perfect for my stay. Tucked away between the upper road into town and the lower road along the lake, this hotel was charming and romantic with big, huge views of the lake and mountains. The rooms were simple but clean and comfortable. The owner, Jane, was gracious, welcoming and accommodating. Breakfast on the small terrace, overlooking the town was delightful. I loved it so much, I extended my stay by another day and would have moved in if they would have let me. The night clerk did not give me my requested "wake-up" call the first day, and woke me an hour late the second day. I didn't ask for one on the third day. Other than that, a perfect stay.
The location of the hotel.
Clean room,breakfast not rich but ok,quiet place I have booked a room with a lake view,but I was given a one without.They said it was me who was mistaken.Their lake view rooms cost 160 and mine was 140,but it was on promotion.The horel is not worth the money,but apparently it is because of the touristique attraction of Belaggio
Incredible location; views of Lake Como and the mountains. Very good value. Room was somewhat small but very tastefully decorated. Very helpful and pleasant staff No complaints
The view of Lake Como is magnificent and staff were very warm and friendly.
The view cannot be described with words, probably the best spot in the lake como area
Extraordinary hotel, with excellent, friendly and helpful staff. We have sincerely enjoyed warmness and nice service provided. The hotel room had great view over Como lake. I will be coming to this hotel without doubt many more times! all was great
The outstanding view on the lake, the friendliness of the staff.
Spectacular location. Friendly, welcoming staff. Free, ample car parking
The panorama is truly outstanding and the rooms were fine. the staff were very nice and helpful. If going to Bellagio you need to decide between staying on the lake or above the lake at Il Perlo. We felt staying above the lake and looking down was a superior option. Nothing but I would not stay here without a car. It is theoretically possible to walk to and from Bellagio to town but only on a very narrow 2 direction road that has no pedestrian foot path. Unsafe and unenjoyable. Il Perlo will drive you but this is obviously somewhat less convenient. If you have a car don't stay anywhere else.
Location was above the actual village of Bellagio with spectacular views. We had an "apartment". Large upstairs great room with bedroom and bath below.
The room was warm. Breakfast.
The view from the hotel patio is amazing! Very romantic and a gorgeous place to have breakfast,lunch or dinner. The staff were most helpful & there was an option to eat an 'snack' at the hotel if you were too tired to venture out for dinner. We did not have a vehicle and so used this option a couple of times.
We did like the style of the hotel, the location and the lovely pool area with real lawn and plants and flowers. No complain, but the scrambled eggs at breakfast were terrible.
lovely terrace and pool. a bit isolated, very quiet.
Beautiful terraces... breathtaking and very nice. Poor air conditioning. Restaurant not completed as well but everyone was so wonderful!!!! Did not like the restaurant but I guess they are improving it.
The views from the sun terrace. I did not like the restaurant menu as it only gave a choice of 3 starters and 3 main courses which is very poor for a 4 star hotel. I did not like that they closed off the sun terrace on the sunday because of a private function and did not inform us. I did not like that we couldn't have a shower in our room. I did not like the noise above our room.
The view is beautiful (if you get a room overlooking the lake), and the location is extremely convenient to the ferry to Bellagio, Varenna, and Menaggio - just a few minutes walk. It was extremely economical, especially for the area, but I would by no stretch of the imagination call this a luxury hotel. The public spaces are nice, but the rooms are basic. The room was inexpensive, a double with lake view and balcony for $190 per night, so it was an excellent value for the location. It is just fine if you don't intend to spend a lot of time in the room, which is rather dingy. The bathroom was clean and modern, however, and the shower's water pressure was excellent. The room was small and very basic, with very few amenities. The furniture was cheap and ugly - like a college dorm room. The bedspread and blankets were dingy and cheap as well - like at a Motel 6. The breakfast was paltry and completely unappealing. Even the coffee was bad! After the first morning, I skipped breakfast every day, even though it was included. The dining room staff was plentiful but consistently unhelpful and brusque.
The view was excellent, the room was beautiful and the staff was freindly and helpful The noise from workers who were doing renovations and the traffic outside our window
The view Hotel recently decorated but looks like finished in a rush. Also still some building work going on outside. The bar area inside has too many lights and lacks any atmosphere.
Our experience of the Grand Hotel Cadenabbia is all totally positive. Such a beautiful hotel and the staff very courteous. Our room with a balcony was on the fourth floor and had a most impressive view of the lake. A 'Lake View' room is a must. We had a very comfortable bed, nice white linen and a great bathroom with lovely toiletries. Lunch on the outside terrace overlooking the lake was great - good food and at a reasonable price. We knew from the website that we were on a road beside the lake, in a 'quiet' area with regards to shops etc., but we were close to the hop-on, hop-off, ferries and could drive into the high mountains if we wished. We would like to return one day and we will certainly recommend this hotel to our friends. There was nothing we did not like.
great building, great pool shabby bedroom i.e.: minor cracks in the wall, warn out floor. Long queue for breakfast
Down town location was great! View of the lake was exactly what I wanted. N/A
Location Common Areas a bit shabby
The hotel is in the most wonderful position. Rooms are below par, no air con - the eating area is very basic with a breakfast that is best forgotten
The location is great--right on the shore of Lake Como--and is beautiful. Loved it all.
A fantastic location.Plenty of space in the room and the most wonderful view. The hotel really needs a serious renovation...everything is a little outdated and in need of modernisation.
Clean room with tiny but pleasant balcony (4th floor) & superb view over lake. Nice bathroom with good shower & plenty of towels. Hot drink making facility in room would have been nice. No bar in hotel.
Location Evening meals and service
Reasonable & a great view of Como. We loved the old world look especially with beautiful marble throughout.
The hotel enjoys an excellent location very close to the 2 ferry piers in Bellagio. The bedrooms are very basic in every respect.
Bedroom very small but very clean
The staff were really pleasant and helpful. The location wasn't brilliant, you needed a car.
The location and view. I was incredibly insulted by the manager. My train was delayed and we arrived 10 mins over the close time of 11.30 at night. He yelled at us about being late even though he knew we had a late flight. I will not ever stay here again due to this incident.
Morning receptionist spoke english understandably. The Manager did not listen or understand the problem with balcony door. The door jammed couple of times. The desk clerk said no-one can come to look the problem. Then the Manger came yelling that I (60+) have handled the door carelessly and taped a paper to the window saying that any reparatures will be charged. When the door was closed next time, it jammed again. I told to the receptionist to have a meeting with the manager next morning. Soon a service-fellow came to see the window. He gave instructions how to avoid jamming, and said there is something wrong with the mechanism (with few english words). After that I did not open the sliding door anymore. The evening was spoiled. I am not complaining but tell what I experienced.
friendly staff and very helpful excellent view over lake quite isolated a car is required
The care and asistance given by the staff - second to none. The room was very spacious and comfortable with excellant views of the lake.- especially important for a long stay Although next to a 'main' road it was peaceful. Rail station opposite the hotel. Excellant light snacks at the Hotel Very few facilities within walking distance of the hotel. Virtually no night life in the vacinity of the Hotel. Necessitated using the car although the railway station was just over the road which we used on a day visit to Milan. Effectively a hotel for people with their own transport. Especially neeeded to access resteraunts
It was easy to locate, comfortable and very comfortable na
clean, big room, reduced price at the adjacent restaurant the view, quite expensive (price-quality rate), reservations were unknown with staff at arrival, arrival before 7 pm
Room very spacious, and very functional kitchen. Great central location.We had two separate studio apartments, with a central lobby that was very convenient Only one of the studios had a toaster