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Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Freindly Staff Value for money size of room no bath
Good food and good service Warm, ac would be a benefit
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
Polite and helpful staff Tv to complecated
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Food okay Reception - bloody slow. Bar - cold and slow servioce.
No draught beer
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
The relaxed atmosphere and friendliness of staff.
helpfull staff, good food, easy parking no
The staff were very helpful Food in restaurant was not hot enough
rooms need updating
expensive to stay. Unacceptable to have to pay £5 per night for car parking and £18 for internet access. In the Far East these would all be Free for Guests. would not stay again because of this. (Also £3.95 for a bottle of water in your room./ Outrageous!!
Food was excellent. room was very clean and the staff very friendly Nothing we didnt like
Staff, decor, room lighting, bar snacks, checkout, Price of food and drinks,
The staff were excellent and the food good Having to pay £3 per day for car parking
Clean, comfortable, style of furnishing. professional staff who were well trained and efficient. Car Parking Charges Limited food choice in the main restaurant, buffet style did not like, good starters but main course is not to my liking in terms of quality
Hotel very modern and convenient to racecourse . Guest ares clean and spacious. Some confusion regarding car park charging for overnight guests and food expensive
It was extremely comfortable and peaceful. The service and choice at breakfast was great. A pleasant stay. Changing facilities were a little cramped in the leisure area.
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
nice and quiet in the bedroom
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
We were upgraded. Location to the town. Choice for Breakfast
Spacious room The bar was noisy but one had to consider that there was a wedding reception
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
Excellent hotel, highly recommended
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
It was clean and comfotable. the staff were polite friendly and helpfull
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Bars One bar closed early
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
not a lot faceless, poor facilities and expensive
convenience for our destination
I found the hotel to be be first class in terms of staff service and a relaxed atmosphere. I would have liked to see more of a choice in the breakfast buffet on the cooked side.
Convenience, and excellent carvery right next door (The Porridge Pot)
Large clean comfortable room, good breakfast, pleasant helpful staff Bathroom door lock mismatched with door
Facilities within the room was excellent. The shower was easy to use. Breakfast was unhurried and offered a great selection. Would have liked a small settee so that we could sit comfortably although there was a chair by the desk
On arival a member of staff told us we had arrived early (45 Min) and had to go away. There had been a traffic accident and all the roads where grid locked. The reception we got was a bit off hand in the circumstances I would not mind but we use this hotel quite a lot and may now have to look for another. Training in customer relations may be needed we pay there wages.
It exceeded exectations for such a modestly priced hotel. Facilities - breakfast, space for working, comfort of bed, cleanliness of room, provision of essential toiletries - were all excellent.
We used the Holiday inn Express while visiting a family member. It was comfortable and convenient.
Location, facilities, grounds, restaurant (excellent meal) Room was above the bar/function room and we found it very difficult to sleep because of the noise of revelling guests. Double glazing would help.
The grounds were beautiful and well kept The staff were a little slow at breakfast and needed directing.
The peace and tranqility and the convienience as we had to attend a funeral in Hatton. We would definately return sometime as the facilities were excellent The room was modern with excellent facilities
Very relaxed, staff always tried to help. Only little things. many of the public areas were not warm enough. The restaurant was good but pricey.
The quiteness and privacy and the choices of lesiure facilities no
Helpful friendly staff The bar did not serve hot food during the day - this way have been a one off
Nothing! The reception staff were not welcoming and the reception area and lounge had an odour reminescent of soiled nappies. In the restaurant we had pre-dinner drinks at a dirty table. The food was awful, obviously realised by the waiter who offered alternatives which we declined. We left early as we could not stand the place any longer. The 4 stars and 2 AA rosettes are not justified.
Breakfast buffet not great, lack of availability of spa appointments, lack of evening meal options - expensive restaurant or room service
The grounds and facilities were excellent. The restaurant menu was not to our liking
Pleasant, efficient service, spacious, pristine room with comfy bed and particularly comfortable pillows - who is your supplier? Views, grounds, excellent breakfast. Evening wedding party took over bar and their music was so loud that even we, banished to the "Oak Room" or some such, could appreciate just how awful the band was. The price is , of course, outrageous, like all hotels, of whatever class, in Britain. You can stay in far more opulent surroundings at half the price, in Europe.
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Convenience and location for the NEC. Excellant accces to Solihull shops.
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Not alot poor reception service
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
position of hotel
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
Check in process needs improving
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
Friendliness of all the staff
Top hotel , great location . room spotless and modern , recommended all round .
Staff were extremely attentive without being intrusive.
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Staff were fantastic...rooms were very comfortable. Food amazing!
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
lovely meal -friendly staff
quaint - cheerful friendly hosts - lovely & super clean front bedroom has a very slanted floor - understandable due to the age of the building. but still uncomfortable a little when sleeping. Also front bedroom had a lot of traffic noise all night.
Leisure facilities, beautiful setting Room was quite cold; restaurant food expensive.
The bed was extremely comfortable. Nothing.
The hotel was very near where we needed to be that night- it was lovely to come back for a nightcap and go into the residents' bar to have someone playing the grand piano! There was a lot of noise, I think from the heating system, which awoke us very early on Sunday morning.
Beautiful surroundings, great food, ecxellent accommodation
The room was very good and the bed comfortable.
Loved having use of the pool, jacuzzi etc. Food delicious too Room smaller than expected, few children in pool at one time
The location was excellant and the staff very helpful. Place could do with a revamp as it was looking dated and tired.
superb! really nice hotel, great spa and pool, had a lovely time. shame about the weather though!
We were given room 66 the Love suite, it was absolutley stunning
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
The location Limited menu
Excellent rooms and facilities. The restaurant was particularly good.
pleasent staff and very posh but comfortable hotel
over-pretentious chef. excellent quality, but too nouvel cuisine
pleasant surroundings room smelt of strong disinfectant
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
Great hotel Should be 5 star
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Charming building, shared rooms (breakfast room, etc.). Staff was quite nice The bed in room 10 was not only terrible (springs sticking up no matter what position I tried to adjust myself into) and should be replaced or topped with an actual mattress. I've never had such a bad bed in a hotel/motel. Additionally, apparently you also have poisonous spiders. I awoke from what little sleep I got on my second night's stay with a rather large welt on my side below my arm, and my arm at the point where it had rested against my side. I checked out; took train to London, and by evening the welt had grown to 12cm x 24cm, turned redhot in temperature and also purple-red in color and my entire right arm ached so terribly, I thought it might be a heart attack. Also raised my blood pressure to 160/103, which is terribly high and dangerous. Turns out it was a black widow, the dr.s think. You have black widow spiders in the guestroom and bed of room 10. I was really quite ill with it for 48 hours. As if the mattress being uncomfortable was not more than enough to rank this location very poor, indeed.
The staff were friendly, the breakfast was good. The bed was very hard and creaky. The bar had intrusively loud music - so we didn't stay there to eat in the evening.
Friendly and full of old charm. Good breakfast. Close to the castle and the shops. A hum all night possibly the freezer nay just be the room we were in.
Location was good and the history and looks of the hotel The wecome was dreadful room was dirty we had lunch when we arrived and had to ask for my money back as my wifes chilli was full of grissal and fat. I think if we had not got our money back I would have gone to another hotel to stay
it is a beautifully preserved old building with lots of character and very close to town centre the website description about there being parking on site is very misleading. we checked in at 2.15 & were told that the only 3 spaces they have were all taken; the woman who checked us in was very rude & abrupt & didn't care that all the parking spaces were taken. 'not her problem' was the attitude; rather unwelcoming
Location and cHARCTER of building
The best thing about The Tudor House Hotel would have to be it location due to our visit to Warwick Castle,however a close second would have to be its charm and atmosphere. A bit overpriced,the four poster bed was not as impressive as I thought it would be,and did not really fit in the room.
Food was good No real bad points, Hotel is old and showed in decor