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The helpfullness of the staff.
very friendly staff,convenient location-easy to find , directly off motorway but very peaceful and excellent nights rest. no
Clean room, very pleasant and informative receptionist, location useful in relation to business purposes
easy check in, clean, good location
A pleasant location Lack of dining facilities (Despite menus in room and signs outside advertising the restaurant) and milk for making drinks in room almost two months out of date.
The staff member who booked us in, and who also seemed to do everything else, was very friendly & helpful. It's a lovely building but the interior is in need of a refurb. We actually have stayed there before a few years ago, and the rooms are looking 'worn' & 'drab' which is a shame as it used to be a nice hotel.
Lovely position and could be a lovely hotel We had stayed here 2 years ago and understood from the web site that it had been refurbished but it hadn't. Everything was clean but the rooms were shabby
The old style building and the woodland setting The shower was very mouldy. The bed was old and lumpy
Nothing Very basic and dated room carpets dirty and stained. Cigerette burns on bedspread. Ensuite old, mouldy and unclean.
staff was extremely helpful.Pleasant surrounding and very peaceful. Good value for the money. Abit shabby, could do with updating. The walk in shower that we had requested was very small and had a very large step up, which are daughter who we were travelling with who has mobility problems then couldn't use. that was a bit disappointing.
excellent breakfast Not really
was a nice place, the first member of staff we met was helpful and arrived with a smile, was a nice building in a good location but could do with updating again could do with updating as rooms were a little dingy, everything worked in the room but on checking out other guests were complaining. the staff that checked me out seemed to only be interested in finishing the transaction and getting you out the door, a smile would have been nice. also wasn't to happy that there was only one towel and no hair drier.
Price My stay was not very good, you could here every noise from the room next door. was very off putting.
Hotel was great and we were very impressed with the city of Bradford
A bit basic in terms of facilities inside the room, such as toiletries
easy to get to .... good location.... made use of the cinema ......
My husband loved the size of the shower and the cooked breakfast in the morning,. Our bed seemed to have a dip in it, it felt uneven.
The room was comfortable and quiet.
Room layout and bathroom
The hotel staff and services were excellent.
Convenient for the City Centre.
The staff were friendly, the room was clean and spacious. I would definitely stay there again Nothing
This is a striking building very sensitively updated. The hotel is stylish without being pretentious. The food is excellent and the staff efficient and pleasant.
Good service. Lift out of order on day of check out.
good location to venue i was attending room was clean and warm staff helpful food good good hotel
The decore is too modern for a victorian building.
The bedroom allocated to us was lovely. So different from your usual square, uniform hotels rooms. The wide corridors and peaceful atmosphere were very relaxing. Breakfast was excellent and the staff superb. A really nice experience!
The decor and ambient of the hotel once you are inside belie the location. The staff were polite and helpful, which makes one feel at home instantly. Overall, a great value for money experience. The bathroom could do with some help. Windows gerally looked incongruent with the state of the room - looked a little outdated and dirty. Attempt at concealing it with blinds didn't seem to work!
the rooms were very clean
modernised hotel, friendly staff
loved the decor very hot in the hotel room
Friendly helpful staff, good facilities, comfortable nicely furnished room. Food in hotel bar was good and reasonably priced, liked art exhibition in progress.
Good spacious room, good location, friendly staff, excellent value for money nothing really
Room comfort The staff in the dining room in the morning ( had breakfast only) would need to be more proffessional, i.e. in serving and dress. Staff were friendly.
The hotel's location is excellent. There is NCP parking just behind the hotel with a good price for 24 hours car park. Nothing. Everything was above the expectation taking into account the fair price.
Comfort of room Cooked breakfast had obviously been on hotplate a long time and was not at its best
New, clean and comfortable rooms. Bar on the ground floor also very nice. Stayed on the 7th floor and had a great view of the city. No free onsite parking
Nice clean and well postioned Hotel Myself and my wife were kept awake until 6 o'clock in the morning due to the night club opposite, it was'nt the music but the noise of the people outside the club. On check out the reception staff did not seemed to bothered with our complaint. This reaction leads me to beleive that this a regular complaint at this hotel.
Surroundings pleasant enough and convenient location. Resturant was way too expensive! £17.00 for most main dishes and not much on the plate. I skipped the £13.00 breakfast on principle. Also, when are hotels going to realise that £6.50 for an hour's internet use is not going to work?? Internet use should be included FOC.
the staff were friendly and helpful
The reception and bar area are lovely but the rooms are a little dated and basic.
You could use the Sauna, Jacuzzi and also the steam room included with the hotel stay. I didn't like the fact that a member of staff knocked on the door early in the morning (even though I didn't ask for a wakeup call) and then all of a sudden walked in by using her master key, untill she saw me and said sorry and walked out.
good facilities good price
easy access from motorway and excellent site for city visit.security for visitors is excellent. noise from adjoining disco club - fire alarm activated during night but no voice directions as to whether real or false alarm. either during ar after. early morning call not r[pt not received.
Staff were attentive and friendly. No lock on the room door, housekeeping just walk in.
Convenient for traveller, comfortable, friendly The Service in the restaurant was a bit chaotic , drinks arrived after the starter was finished...
Efficiency of restraunt / bar staff minor details such as no soap in shower, TV remote batteries not working
location and price A bit tatty but in the middle of improvements, so should get better.
Very noisy toilets when flushed
Staff were very friendly and helpful although I did not eat an evening meal, breakfeast was excellent. Good value for money all round.
Plenty of parking, good location for me, newly refurbished, good starting point.
Polite efficient staff. Good price for Triple room The fire alarm went off by mistake at 02:30 AM , sounded for 2 seconds and then was switched off.
The hotel is clearly under a refurb programme, and, In all honesty, anything will be a massive improvement on its current state. It was shabby, very dated, had faulty lighting, was not very nice at all...........
booking out room, service in dining room, and hotel being on an industrial est
The Care and cheerfulness of the staff was a breath of fresh air. Thank you The bar closed a little early but thats fine as their were limited staff
its was a very nice hotel,a nice surprise as so cheap as well.the breakfast excellent. nothing ,it was a brill place.thankyou.
Excellent food and warm and friendly staff Wifi should be free
Comfortable and good value
Room nice and clean. I had a room cloese to the main road and it was very noise.
The lovely large airy rooms and all the majestic qualities of staying in a grand Victorian hotel.
Everything was really good. The hotel upkeep of the hotel has been excellent and I have no complaints. The breakfast was very good.
the breakfast could have been better and the service
Food for lunch and dinner excellent lounge relaxing area to enjoy a drink Compared to the communial areas the room was very shabby Some restuarant service not up to standard
Well organised, friendly staff. One of the bars run as a pub selling real ale. Excellent breakfast. A much nicer hotel than 5 years ago.
The greetings from the reception staff on our arrival, the bar man in the lounge was great to talk to and made the best salmon and cream cheese sandwich. They were polite and were just willing to help you whenever they can. Totally recommended!! The staff made the place in my opinion and the rooms were clean and comfortable - I do think that some 'touch up' on decor due to wear and tear is needed but that is not what we were there for.
My requested 5.00am wake-up call did not happen - very annoying I had to check out at 5.45am - no-one on duty was able to check me out.
This is one of the finest hotes I've stayed in. It is very grand with a wonderful feeling of luxury and tradition. The interior, including the sweeping staircase looks stunning, like something from a bygone era. The staff were very friendly and helpful, as well as being extremely professional in their service standards. The room I stayed in was very good and was immaculately clean, as well as being very comfortable. I had a meal in the restaurant in the evening and I have to say, both the service and the quality of the food was top class. It has a central Bradford location which was ideal I was visiting the nearby Alhambra Theatre. Although I was only there for an overnight stay, I would definately recommend the Midland Hotel.
We had two rooms booked.1 room was ok,but the other was very small,with a fridge that wasnt working,and had water in the bottom.we needed a fridge for my sons girlfriends medication,as she has to take it at diffrent time in the night.we had to put the medication in our fridge,which ended up with us not sleeping very well.As we were with a wedding party,we checked in but didnt find the problems with the room till very late.the next morning i had a word with the man at reception,i asked him to tell the manager,and that i would be back after breakfast to see what he said.I dont for 1 second think he even told the manager,and when i went to check out he just said we should of said last night.he never said sorry either. man on reception,small room.rubbish breakfast.
Quietand it has a very good restaurant.
Lovely hotel, staff very nice. very good value for mony especially as breakfast was included in the price.
The room was very clean and the beds were fantastic.
restaurant was great didn't like the shower in my room as it was set up for a wheel chair user so didn't go up very high.
prego restaurant small room
The cooked Breakfast was warm / cold
no one rushes you food ha improved we were fine but others were maoning how long it took to get the eggs for their breakfast room 101 we had we arrived about 20 hundred hours window had been left opened net curtain was out of window and wet and heating was off we were tired and cold after a 6 hour journey my husband had to climb on chair to close window and he manage to turn heating on fire alarm went off when in bath but no one annouce it was false alarm got out quickly and then fire alarm went off
the room it was clean and tidy and comfortable
The bathroom The attitude of the receptionist
Size of room and bathroom as well as comfort staff very helpful
The location is convenient and the breakfast was decent. Does not match up in any way to the normal Hilton standards. They did not even have a toothpaste to give me when I had forgotten my own and made no effort to help me out.
Overall comfort and parking Unacceptably high breakfast charges
Good central location The hotel was as expected however I had booked two rooms and they only had one on record so this was frustrating, but reception quickly resolved the issue.
No record of my reservation on arrival! Fortunately, they had rooms available.
The breakfast, the location and the expansive cityscape view from the window of my room and the breakfast room. The cleanliness and general dilapidated decoration of the room (e.g. dirty grouting in bathroom). Bar closed at 1030 and an outrageously expensive internet connection.
The central location of the hotel suited my needs. I thought the hotel staff were attentive, helpful and professional. I also appreciated the late check out time. The temperature of the water for my bath seemed to be stuck at 40 degrees which was ok but I was hoping for a long, hot and relaxing soak! The price of the wine and the coffee also seemed a little over the top (£9.70 for a large glass of Shiraz and £3.20 for a medium Amerciano). Otherwise, I was more than happy with my stay and wouldn't hesitate to book myself in at the Hilton again should I be visiting Bradford.
staff it seemed run down and in need of a refurbishment
Food was very good and staff friendly Nothing
Cit centre location room should not have been classified as super deluxe it was small
Good location in city centre. Staff were pleasant but some were a little inexperienced. Received wrong meal in restaurant. Location of the room was very poor. There was a water tank close by and you could hear it filling during the night. Also, there was building work nearby and jack hammers started at 7.30am on a Saturday morning. Not a good night's sleep!
fair prices in the bar jack johnson music all the time. petty i know but it get to you in the end
Relaxing atmosphere and enjoyable pool and jacussi Poor service at breakfast opened jams at table not informed of breakfast routine
The bar / restaurant Cleanliness and heat of room!
The spa is great and the evening dining was nice. Lovely location. Room was shabby and in need of serious TLC.
Intimate, romantic, relaxing. Food was amazing as were the views and the room. No slippers in the room enquirer about them twice as they. Were on the booking. Only confirmed to me on checking out none available but got surcharge on room service escorted which made up for it. But a phone call or visit to the room with an update would have helped
The rooms were ok. Hotel is very dated, my shower did not work and breakfast did not start until 7.30 meaning that as I was travelling on business and had an early start I could not eat breakfast. They did offer some toast however.
The staff were unfailingly friendly and efficient. Also, the accommodation is very unusual -- my room was in a superbly built log cabin within the woods about two minutes walk from the main hotel building -- great facilities (free wireless Internet, swimming pool, gym) and sense of tranquility. The food is excellent too -- I ate in the bar and in the restaurant and both served reasonably meals of an unusually high standard.
The total relaxation, the beautiful surroundings, the restauant was excellent and apart from the private hot tub not working on the first night everything was perfect.
The staff were excellent as was the quality of food. Unfortunately the weather was poor during our stay and the roure tot he hotel from the lodges was waterlogged.
It was a delight - in a great situation in the woods which made it easy for doggy walking. I and my dog were made to feel very welcome
Convenient, comfortable and plenty of free parking unfortunately there was a smell from the drains in our bathroom
The pool and gym facilities were an added bonus and very good. We got upgraded to a larger room but unfotunately it was a smoking room - to be fair, as we were only staying one night it wasn't a big deal but it would have been nice to have been asked if we minded being in a smoking room as we would have declined the upgrade.
very clean, good situ off M62 food was Ok not brilliant
Due to the fact that the swimming pool was closed and my collegues from work booked the same rooms at the same price but included breakfast and ours did not I rather hoped that a discount would have been offered
The gym. Does not strike me as being particularly worthy of the difference in price when compared to a Premier Inn, which has more ambience in their Beefeaters/Brewers Fayre (attached) restaurants.
I liked the swimming pool and suana facilities. The staff was also very friendly and the it was a very good value for money. the furniture and decoration (particularly of the room) was not up to the normal standards of Holiday inn.
it was convenient for our travelling, clean tidy and friendly just that the leisure facilities were not open
excellent accessand staff
Leisure facilities Price of breakfast!
staff really helpful and friendly standard of room service food disappointing especially the childrens food. Also the attitude of the ? hotel gym members a bit brusque.
Friendliness of the staff. Also more than enough staff to cope. Standard of food. Conveniantly located for what I needed. Bar area too noisy to be able to have a quiet chat.
The food is superb and the atmosphere in the hotel is relaxing. All the staff are very friendly and helpful We would have preferred brighter lighting in the room - with only one reading light and very low room lights two of us couldn't read at the same time
Staff freindly but unantrusive,resturant very good,on the whole a realy nice experience. Nothing raely.
The breakfast was excellent and the staff very friendly The en-suite bathroom was a little shabby
Very good quality of food both for dinner and for breakfast Nothing
I was made to feel very welcome from the moment I arrived. It was so nice to be shown to my room which was very tastefully furnished and comfortable. Standard of food and choice was very impressive - excellent service from arrival to departure.
Good Breakfast Room was advertised as a double, but with access to only one side of the bed this was not suitable for double occupancy and was cramped for unpacking etc.
Breakfast was lovely and staff were friendly Room was a bit hot and bathroom needs updating
The location was very good, the standard of equipment within the room was very good. Black hairs in the bath and on the floor in the bathroom, the noisy extractor fan from the kitchen, the very poor quality of the breakfast, which was pointed out to the receptionist, but i have never heard from any one regarding an explaination or appolgy.
The staff were very friendly and helpful the hotel itself was very clean and smart in all aspects. The best three star we have stayed in .
The staff are very helpful and friendly. The food is of a very high standard
The ease of checking in and out. Then helpful staff taking the time print directions and help with places to visit.
Nice hotel easy access of the M62 and good parking and quite nice stay Wifi was a bit hit and miss
decor in room and in some public places a bit shabby
Easy to find. Close to city centre The shower in the room was just a trickle of water. The extractor fan in the bathroom didn't work. No air conditioning in the rooms which made them very hot. I was pretty shocked to see your receptionist standing by reception having a cigarette. It did not project a professional inpression!
couldnt get a sandwich late on
Very helpful and polite staff and pleasant room. Will stay again.
Upgraded our room, it was lovely, enjoyed our stay. Nothing to dislike.
The price was good value for money, best price in that particular location within 15 mile radius. Early bird menu great value Floorboards in the room were very creaky. I would have preferred a mat on the bathroom floor, used a hand towel instead to stop slipping when coming out of shower. Bar snack menu was slightly pricy for the range of food. (scampi or burger and chips £10.00)
Convenient for M62, quiet area of Bradford Would not have found without a Sat Nav!