Would you like to save as your currency permanently or for this visit only?
This is a smashing hotel. In beautiful setting away from the madding crowds (and traffic) this is a peaceful and relaxing hotel. Well maintained and up to date the staff are very attentive. The hotel is good for walking and getting away from it all but the bright lights of Birmingham are only a short drive away. Well recommended. The evening meal was a bit of an issue. I need to stay of dairy products and the only starter alternative they could offer was a salad. The portions are on the small size and the prices are not!! However, I would go recommend this hotel - make your own mind up about the restaurant!!
Beautiful Setting, lovely views, pleasant village within walking distance. The room was large incorporating a sofa, had excellent magazine choice, good tea & coffee facilities & high-quality bath robes. We were on the ground floor. The rooms above are incredibly noisy due to the constant creaking floors when people are walking about & this disturbed us greatly. I forgot my hair-washing products but the bathroom supplies only had shampoo, soap & shower gel, no conditioner.
Happy and friendly atmosphere and most attentive staff. Excellent dining room and very good food. I feel sorry for smokers who have to stand by the entrance to smoke. a facility as big as this should be able to find a more suitable area.
The staff was excellent. We enjoyed a very, very nice dinner in the restaurant. Each plate was a little painting!
Parking convenient. Check in at reception smooth. The room was spacious,warm and clean. Bathroom clean/hot water/adequate number of good size towels/robes. Became quite hot overnight-couldn't see how to turn down radiators and windows hard to open.
the food was excellent, the room well appointed and the staff courteous and helpful. No.
The decor and ambience oozed class. The room was first class.
Very large beautiful room and super bathroom with jaccusi. The view was the best. Some of the complimentary fruit was past eatable and wasn't restocked. The bedspread had a noticable stain on the underside. The roomservice cheese plate was a huge dissapointment.
Excellent standards in the rooms and en-suites. Staff gave a very warm welcome, and felt that every effort would be made to meet our needs. No bad points
From the moment of arrival to the moment of departure, the staff attention was excellent and the manner respectful, helpful and polite. The attention to room cleanliness was exceptional. It was peaceful and quiet at all times and free of any noisy children. The standard of the food and its presentation was second to none A very minor point. Given it was Summer, I gues it would have been good to see the croquet pitch free of small debris and thus more tempting to try.
Good wine list. Efficient staff in bedrooms and on reception. Grounds / location excellent Food was good but why not leave vegetable dish on table.
Good facilities, including use of leisure centre
clean hotel,quiet location,good cooked breakfast i did read the reviews of this hotel and the only negative thing was the bed,which proved to be correct, the bed in room 5 was rock hard with no give giving two night uncomfortable sleep,i did report this on deaparture
My husband and I were most impressed with the hotel and thought that the service, food and freindiness of the staff were excellent.This was our second stay at the hotel and would safely recommend the hotel to anyone considering a stay. Absolutely none all expectations were met and exceeded.
Lovely staff and the sausages at breakfast were yummy. Bed a tiny bit hard
The room was nice and facilities were great.
The bed was just not comfortable.
Staff No video / DVD
On a very cold weekend it was really warm inside.The staff were very friendly. The bathroom needed a bit of a re-vamp
breakfast was cold and disorganised
needs a serious refurb
The staff are all excellent, very friendly and helpful. Good choice of food on both the bar and restaurant menus.
The staff were exceptional helpful and welcoming. The restaurant was pleasant and had a good help-yourself buffet breakfast. At the time, refurbishment works were in progress, but otherwise we could not fault the hotel.
Very pleasant and helpful staff. Varied and very generous breakfast. Very slight shortfall on bathroom cleanliness standard.
The first mornng I had to wait an hour to get served for breakfast and the breakfast was cold. The second day it was buffet style and again stone cold. I dont think the staff or managment had any interest in there clients. I could write a book on all the things I could fault. I will not use it again.
The staff and the improvements There was very little vegitarian options on the menu, the quality of food and the choice could do with improving
Its location, Clean friendly, excellent value breakfast for those who are walk in
Free internet service
Warm clean room - nice food no complaints
I know this hotel over many visits but this one was not good. The aircon/heating is very poor. This has been a problem for seveal years. The breakfast this time was not good and we now believe was microwaved from the previous day. There is no elevator in the hotel and as a result we will move to an alternative for the future. Hotel used to be good but has stood still over time and is simply a conference/wedding center now it seems.
Excellent hotel with good facilities in a pleasant and convenient location
They actually phoned us a taxi so we could go into town and eat The hotel had a power failure so were unable to provide food, television and the heating was off half the night, we understand these things happen but to still charge guests full price for sub standard facilities is a not very good customeer relations
Good leisure failities, clean. Kettle and remote control didn't work properly. Only enough coffee for one cup per person. Bed so uncomfortable we both had bad back ache for couple of days afterwards. Had to pull bed out because it didn't fit in the headboard fixture properly so squeaked everytime you moved. Restaurant so expensive for very average/poor meal and they tried to charge us £45 for breakfast we hadn't had.
Very helpful cheerful staff, very good breakfast, set in beautiful countryside. Room very cold on arrival, no bedside lights only overhead spotlights, terrible television picture. Bar area very cold, food and drink very expensive, spa and pool in separate building.
I had heard good things about this hotel, and the approach and exterior was lovely - and in a nice location. it was very clean and functional. When I arrived, I was a little disappointed to find it was a lot like an old folks home. It was fairly sparse and the decor was all a little bit stale. Be warned, if you go into Bewdley, everything is shut in the winter!
Rooms were very modern with flat screen TV etc.
Because of a slight hiccup over arrangements we were upgraded to a suite. the staff were professional and helpful; the room itself was lovely, spacious and comfortable.
The hotel is quiet and comfortable with adequate, if slightly out-dated facilities. The bed mattress in the room was in need of renewal
The fact that we could have use of all the facilities. The staff were all very welcoming.
The staff were absolutely brilliant, very helpful with local info and booking cabs etc... Booked double but had 2 singles pushed together!
Central location.Comfortable room.
The hotel was way past "shabby chic". The room was very dirty but I did complain and was told this was unusual and have been offered a free stay so I shall see. However the hotel could do with a lick of paint!
The location and character of the building was what i was after.
the restaurant we went to nearby.the reason for our visit.the hotel was only average.geat location. needs modernising.old beds/carpets.needs some money spent on it.
suite which we booked at The Feathers - very comfortable, plenty of room, and good facilities. Good full English breakfast.
The location Parking
I had seen the hotel from the outside on a previous visit to Ludlow and decided I would like to stay there, Therefore it was the beautiful architecture and sense of history which I liked best. Our room was spacious, clean and tastefully decorated with plenty tea, coffee etc. The breakfast was excellent and staff very friendly and efficient. We had no problem getting a space in the car park. All in all a very pleasant experience. I was very satisfied with everything. However, we would have liked to have dinner in the restaurant but thought it was rather expensive.
The friendliness of the staff and the cleanliness The meal we had in the dining room on our first night at the Feathers was extremely disappointing. The meat was very tough and overcooked and although we both ordered lamb I had to ask for a different knife as I was unable to cut through the meat with the cutlery provided.
The Feathers is ideally placed in the centre of Ludlow which was really helpful as my husband has limited mobility.The staff were superb, friedly respectful and nothing too much trouble. Food was to die for -wonderful and our room was luxurious and spotlessly clean. will certainly visit again. Well Done !! Enjoyed everything!!
Fantastic sized room in keeping with the lovely period property. Bed extremely comfortable and huge bathroom.
The restaurant service and food were very good
The location and setting, the comfort and the welcoming staff.
The restaurant and the Maitre D were excellent Upgarde the self service tea and coffee making facilities in the rooms for example supply small cafetieres
Good standard accommodation in terms rooms and public spaces, backed up my excellent food.
The dinner in the restaurant was excellent
A very nice hotel with good old fashioned values. Helpful staff & agood menue at the bar
Big rooms We felt the hotel was becoming very dated with the general decor and appearance.
the staff and the food were excellent, the setting was delightful the bed was too soft
The food is very imaginative, with the menu changing to reflect the seasons. All ingregients are locally sourced. Breakfast only available from 8am. If one has an early meeting in Birmingham, as I often do, then breakfast is very rushed.
The site next to the river. The comfortable rooms. The friendly staff The great atmosphere in the pub. The excellent breakfast. The Wye Valley Brewery Hereford Pale Ale - the best beer I have ever tasted - and I've tasted a lot!!!!! Minor quibble - staff smoking while they checked us out.
location by the river, friendly staff, good food lack of directions made it difficult to find, lack of a comfortable chaire to sit on
Nicely situated very quiet cutte country hotel with moderen clean rooms.
Friendly staff; good pub atmosphere
The staff were excellent, especially the Bar Staff in the evening on arrival. He was extremely polite and helpful throughout. The room could possibly of been a little cleaner as there were a fair few cobwebs scattered around!
The beautiful view of River Severn and the wonderful food in restaurant Had to leave hotel at 0830 but unable to obtain cooked breakfast before this 0900
Excellent bar and restaurant,with a 'locals' atmosphere, both staff and customers made us feel part of Bewdley.
View, silence, helpful staff, central location, facilities in the room; the food Late start to breakfast [9am]; lack of car parking facilities
the room was superb and stunning the location, the food was great and the hotel staff very helpfull, the bar was frienly and prices reasonable
Courteous staff and excellent quality accommodation.
Large comfortable bed. Walk in shower
I enjoyed every aspect of the hotel from the car park to the very helpful staff. Rachel in the evening and at breakfast was great along with the wine waiter. n/a
the food and attentive starff and the relaxing feel the hotel gave. nothing
Excellent food, good wine, friendly,knowledgable staff, comfortable bed We did not think that the lounge area was that inviting -
Beautiful house, beautifully renovated with every attention to detail. Food is amazing and staff are lovely.
The ambience abd views A lite bite / bar menu at a more competitive price
Personal touches, such as the home made biscuits & fresh milk for room made Tea and Coffee and friendly staff always willing to help.
Everything - service was excellent, staff were friendly and helpful. Rooms and fodd were high quality
Excellent food and staff who seemed to genuinely care about the service they offered.Although the hotel had opened only 10 days prior to our visit, it did not affect our enjoyment.
Beautiful hotel in beautiful setting. The rooms were very nicely decorated and homely. Staff were very friendly and helpful/
Friendliness & helpfulness of staff. Exvellent food, breakfast and dinner. Very nice situation. Not really. Some draught beer or lager would have been nice. Also a floodlight shone into our room all night. It was switched off at our request for the following night.
charming friendly staff. tasteful and comfortable furnishing.
We had a very nice quiet room; the complimentary sherry; and the cxonvenience to the town centre Breakfast on our first morning (20 July) seemed a bit chaotic, with people having to ask for things and not getting what they required
Staff were always polite and helpful. Facilities and food were excellent. There was an easy, relaxed atmosphere which allowed us to unwind in comfortable, warm surroundings.
The close proximity to the Castle and Town. The room we used..Castle.. was small and is need of updating as is the rest of the Hotel....in particular all the floors and doors creak....the outside Garden room we were offered was cold...we were subsequently offered an "upgrade" to the Castle room!
Nice quiet location with view of the castle. Excellent food. Staff parked in the 'residents only' car park forcing us to park on the street. Not a 'customer friendly' practice.
staff surly and rude.Accused by manager of smoking in room. Nothing said until we got home and a £60 charge taken without authorisatain from from our credit card. When challanged added extra room rate of £195 as he alledge couldn't re book room.I have taken action with bank under data protection act how they could debit my card without authorisation.
The quality of food was superb, particularly at dinner
The food was pretentious and inadequate. It certainly did not add up to a satisfactory Dinner. On the second evening I went out to eat.
The atmosphere was relaxed and friendly and the accommodation spacious clean and comfortable. Generous helpings of excellent unpretentious food. The room was a little bit noisy from the kitchen fans and the function room but it didn't spoil our enjoyment.
Room superb, breakfast excellent, lovely rural location Poor tv reception
The carvery is excellent, rooms clean Our room was above the kitchen so some noise when we went to tbed.
Standard of the accomodation / Food / Friendy & Efficient staff None that come to mind
Food ,Room ,Location Noise from the kitchen from our room
Good location near to Bridgnorth - clean tidy room - good sized breakfast - ease of access from car park
A very nice place to stay. Plenty of car parking, friendly staff, nicely appointed room. Quiet location outside town. Hotel had lost our booking reservation,fortunately they had spare room for us which they quickly arranged with no fuss.
Lovely, comfortable hotel, ideal for our overnight stay. Great views over farmland: countryside relaxing and quiet The double-aspect bedroom was vast with an en-suite bathroom and built-in wardrobe. Dinner and breakfast were substantial and attentively served. Why don't hotel rooms have the only electrical socket closer to the (full length) mirror? And arriving early on a Sunday evening, it was disappointing that we had to enter through the very busy bar area. Only later did we find there was a separate entrance to the accommodation.
A very nice Inn,very friendly staff lovely rooms and something on the menu for everyone. No bad points from us.
Very good value for money, clean and welcoming. There were none ...
Good value great em real ale
Friendly hotel and reception Room right on the road, and hence noisy, so did not sleep.
Very friendly welcome. Helpful staff. Good food It could be said room decor is a little dated, but that does not detract from overall experience.
Good location Very attentive and friendly staff Food is excellent The Inn has a great atmosphere - good quality live music at night. Large clean bedroom Small portable television in room (we had been put in one of the cottages at the rear of the inn, which was great) Water pressure on shower was poor, and if we tried to turn it up the shower cut out.
The friendly welcome and chat from the owners. The excellent breakfasts. The wonderful meals available in the evenings - absolutely top class. Sometimes a long wait for food, although worth it when it arrived.
Hosts could not be more helpful and freindly - they really put themselves out for us. Some of the bedroom furniture was a little tired and dated
Fully accessible room. Able to take our dog. Lovely restaurant Car parking difficult if arriving late evening Friday & Saturday
the restaurant served good meals and the service was very good the room was dusty, cobwebs in the window, we asked for the room to be cleaned, but the bedroom was dusted but the bathroom was not touched, so overall not good at all, when complaining we was told we had booked to last room, 1st or last room they should all be as clean
Pretty and comfortable hotel with friendly and helpful staff I think 10.00am checkout on a Sunday is too early and our room was cold when we checked in at 4pm.
The hotel is in a lovely building and setting. The owners are welcoming and helpful and it's rare not to have anything to critisise!
The staff were welcoming and friendly. Everywhere was clean and tidy with furnishings to a good standard. We were not given the room we had booked (Marsh) but the room offered (Bouguet) was very acceptable.
Nice location. Excellent shower. Was overcharged on arrival and had to wait until departure to resolve. The advice was that I would obtain a refund 'once what I had spent in the hotel had been deducted'! As a result I chose not to spend any money on any service. There was unseemly rush to get my credit card and take the money up-front. There was a Medieval Banquet for 80 people being held on the night of my arrival. I had not been told about this when I phoned the hotel to confirm my booking. Had I known this I might well have choosen another hotel. As a result the restauraunt was effectively closed to residents that evening and the suggestion was that I drove in to Kinver to find alternative sources of dinner. Not good at all.
location was superb and the staff very helpful and friendly. The shower was excellent always one of my key assessments of a good hotel.
Beautiful hotel. Well presented obviously a labour of love. Not too formal. Friendly and welcoming. No Meals on a Sunday night. No hot drink making facilities in the room. Though the staff will provide hot drinks on request.
The decor and period furniture is beautiful in this period house. Owners and staff were friendly and warm and could not do enough for you. Restaurant food excellent. The stay was excellent and throughly recommended to anyone. Country setting around Kinver and Enville is beautiful.
nice gardens and rooms The only really friendly people we meet were the owners of the hotel . the others employees wer below expectations
The staff were excellent , the food was superb , the ambience was very relaxing . There were no tea and coffee facilities in the room .