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good rapport qualite / prix the receptionist challenged me about my booking and advised I had booked a room for 2 nights instead of one when I had made my 4 bookings at the same time and for the same period of one night?!
The food was very good The hotel was surrounded in wire fencing with gates locked at night - a bit intimidating
The Restaurant The location, even the TOM TOM could not find it
Good value for money. No family rooms that I was aware of.
Sraff politeness General aspect of the room.
Of course it isn't a luxury hotel, but it's more than enough: free wifi access, free parking, air conditionned, clean rooms and nice staff. Rooms are too small for a four-member family. Fortunately, we got a new room for our children.
Great air conditioning Limited choice half menu not available
Nothing, we booked out the following morning, had booked 4 nights. Room was dirty, sink in bathroom was grubby, room was damp.
Restaurant Le Seinomarin was very good With our room, there was a loud noise like a flushing toilet during the night, which went on for about 15 mins.
Especially the friendliness of the staff and the comparably excellent restaurant.Good parking facilities. The room (for smokers) we had was shabby and very small.
We stayed in a triple room, but the single bed was perched on top of the toilet and bathroom. No chance of our 4 year old being safe in it. We had to climb up and put the mattress on the floor.
the food Room needed decorating, wall paper coming off the walls. Also no coffee or tea facilities in the room.
The room was basic but quite comfortable with parking outside the door of the room. Very convenient. The toilet facilities were clean but the small cabin rooms did not have their extractor fans working. Very clostraphobic.
One bed a little uncomfortable
Very friendly and helpful staff. Very nice buffet breakfast. It would have been nice to have tea/coffee making facilities in the room, and the room was a little warm.
The staff were very helpful and the restaurant excellent. The car park gate needed oiling.
Rooms quiet, clean and very comfortable. A few undesirable people hanging around.Price for breakfast extortinate - and no reduction for children!
Family friendly hotel personally run by owners. Particularly suitable for families as rooms are detached from main building and families can sit outside their rooms whilst children can paly on the grassed area in front of the rooms, Peaceful with good views.
Easy to locate from motorway on route to south. Good family room, quiet location, good shower. Owner has two large dogs which although obedient do range around the grounds. Nearest resturant 5 mins drive away.
setting very friendly staff
Spacious rooms, pleasant setting, reasonable value for money
Great owner - a real character and very helpful. The hotel is very unusual consisting of several small chalets well out of town on the top of a hill with good views. Lots of donkeys and horses nearby. Very basic and simple but clean and fine for an overnight stop on the way to the ferries. Several restaurants in the local shopping mall nearby which were fine (c2 miles away). Very good rates. The code to get in was wrong and could not get hold of anyone to get in for 30 mins - had to climb over gate in end.
The peace and quiet and the views.
The owner was really friendly and his hospitality was excellent. Fresh croissants for breakfast and plenty of bread etc. Lovely setting and well signposted. Good sized room for a family. Good location for a stop over on way to ferry port. The room could have been cleaner, bathroom was clean but round the edges of the carpet could have been cleaner and although no smoking the room smelt of cigarettes and there were cigarette burns on bedding and carpets.
Good value. Spacious room, morelike small apartment with TV and fridge. Stairs ok for our under age 10 kids. Well signposted from road.Good apartment for looking around Rouen. Would use again. Quite difficult to find the area of Rouen it was in. We needed a code to get in the grounds and we could only get throught the gate initially by waiting for another car to come out!
quiet location, friendly manager, shops and restaurants near by. no food or drink available at the hotel
Nice situation in lovely countryside with fantastic views. Fairly basic room but ideal for short stay, we had a fridge in the room which was very welcome. Breakfast was excellent and plentiful.
Lots of outdoor space for our two young children. Children got a welcome gift and toys to entertain them at dinner. Room was very cramped, rather dark and in desperate need of a makeover. No-one explained how to get the sofa bed into two single beds. Pillows were lumpy, itchy blankets instead of duvets.
the hotel dnner and service was excellent, breakfast staff not to be seen when found not so helpful more interested in clearing tables
Nothing, did not worth the price. There was a problem on the pipe of sink and toilet water come into my bath all over! It was extremely disgusting and smelling s..t all over!!! I just can't imagine how it would be if I would be inside the bath! arghhh.. It was late at night and they changed my room but there was no privilege given as apology for the disgusting experience, not even a cup of cofee next day!!! The hotel has no privileged location at all, it is actually besides all the budget hotels with actually almost the same room quality I would say. Charged wifi. Would never stay there again!
This is a very good functional hotel for a stop off. Nice room, pool, and good breakfast. It's a drive to get to centre of Rouen.
Very clean, comfortable, good food, staff excellent. Secure parking also a plus point Although food was good it was expensive ok for a few nights. Gps instructions were not correct if using a sat nav would recommend you use the hotels address.
Stayed here before, acceptable dining with polite service. Adjoining rooms for us and the children. Handy location, with better standard than other hotels we have tried nearby. Booking was confusing, with no apparent option for children's rates. They appeared on the form as adults! I had to print off seven pages, mostly in foreign languages, in order to retain the important booking details, which were in tiny print buried a long way down. Tried to charge for breakfast even though it was paid. Had to show the printout of the booking even though we had checked in with it, otherwise they wouldn't believe it was paid! Internet was free, but timed off every twenty minutes with a tedious logging on process required each time. Swimming pool bitterly cold.
easy and clean nothing
The kids liked the X box which was free in the foyer and the assess to a PC Evening menu
After initially being put in a room where the drain in the bath was blocked, when we complained, the staff on duty acted quickly to change us to a superior room. The room wasn't ready when we checked in after midday and the staff on duty at the time seemed totally disinterested. They weren't really geared up for tourists (unlike Novotel at Caen, where the staff were very friendly and helpful indeed). Also worth saying that the "hot" breakfast was warm and not very good; better to avoid paying for breakfast and eat fresh food in a local cafe.
very clean and comfortable room. Quite and nice suroundings hard to find
good for an overnight stop
Good value meals Bar area closing at 11.00 pm
Good food menu
Parking Wireless Intenet No
I used the hotel for a one night stop over and found the hotel clean, comfortable and good value. Remember this chain is providing clean and comfortable accomodation to a budget so dont expect high end luxury. Make sure you have good directions before you leave as relying on the french post code alone on the satvav couldnt find the address.
secure parking and pet friendly. Unable to eat in hotel on evening due to a wedding. We were not informed prior to our arrival. However a restaurant was recommended just down the road and this was excellent. So no complaints.
The location was what we wanted for a stopover en route to the south of France. The hotel has bags of character and is clean and quiet. Arriving at 21.00 we could not get a meal anywhere. There was no space in the tiny car park but the lady on reception (owner?) kindly moved her car out so that we could park. Breakfast was a bit expensive.
Wonderful location near the Seine and the Eure. a good base for trips to Les Andelys, Château Gaillard and Claude Monet garden at Giverny. No elevator
Very clean hotel with lovely rooms. Friendly helpful staff.
Nice size room very nice decor and decorations, furnishings etc with very clean en-suite shower room. Nice view of river from room. A bit warm, but end of July. Breakfast excellent, plenty of bread Croissants etc, coffee and fruit juice, staff very friendly.
comfortable room, large bed, nice tv, view from the room, quiet no restaurant at the hotel, bit too warm in the room
Late reservation. Late arrival. Quiet environment. The room was narrow. No wardrobe. No view (battlements). Blanket too thin.
Nice location by river, pretty, refurbished old town. Choice of eating establishments in the town was very poor,even on a Saturday night in June.
Quiet, comfortable, excellent breakfast, friendly staff in all very good. Atmosphere and decor well above average.
Reception staff were friendly and helpful. Breakfast was good. Surroundings were peaceful (except for striking clock nearby). Furnishings smelled of smoke from previous guests (even though smoking is not officially allowed in rooms). Staff were apologetic about this when it was pointed out to them.
Friendly staff Impeccably clean Convenient position - nice outlook Useful off-road parking Good value None that I can think of
The room was clean etc, but a bit small
Easy to find. Wide range of food available at breakfast.
Staff were pleasant. Exterior looking very tatty.Bathroom shower not working.Never seen shower connected to wash basin taps before.
low cost . OK for one night very basic
Convenient for the center of Rouen, which is very attractive. The hotel is very basic but reasonable value as it is cheap. It serves as an acceptable one night stop over if used as part of a long journey. The staff were helpful, welcoming and hardworking. The matress and pillows were very lumpy and uncomfortable. The room heater was hanging off the wall and when pointed out, the reply was that the heater still worked, but there was no apparent likelihood of it being refixed.
Nothing. Room dirty. Smelled of cigarette smoke. Blankets not clean. Only one small and one bath towel and one plastic glass for two people.Just a hand full of toilet paper. Toilet would not flush. Waste leaked onto floor from wash hand basin. No hot water at all at 7.30 in the morning. Reception staff could not have cared less. Terrible!
We were only here for one night and decided not to have the breakfast so I can't comment on that. The stairs and hallway carpet leading to our room was worn and stained which was a bit off putting but thankfully our room was clean and comfortable although a bit small. The Hotel is nicely placed outside Rouen with restaurants nearby and buses to Rouen stop nearby. There were no plug sockets in our room apart from the one for the tv which was on top of the wardrobe, it made drying my hair fun! And we were only given one large and one small towel for the two of us although when I asked at the reception for some more they happily obliged.
Manager / staff very helpful and polite. Breakfast good. Bed cover was very dirty and we did not use.
Breakfast was ok Very noisy in the morning, was awoken by staff banging at 6am. Very small rooms, pictures on internet misleading
We only used it as a stopover, the room was filthy
Very Near to Rouen, Hve good meals Very Bad at enterntainments, no english channels
Cheap compact and clean accomodation, ideal for a stopover.
Too noisy, dirty shower and smokey
Very welcoming and clean, bed was comfortable and breakfast good value. staff were helpful and friendly. loved the wifi conection Although we had a ground floor room the bathroom was not easy. I carry a stool for the shower, with out it i would not have been able to use the shower.
Convenient, cheap, friendly staff Breakfast was overpriced and not good, noisy sorroundings
Clean and functional. Not the easiest to find ! Arrived in Rouen at 23;30, eventually found the hotel at 01:35 !!
I arrived just after 9pm but with a reservation, but the automatic key dispenser wouldn't work. Luckily one of your staff was still on site and was kind enough to open up and book us in manually. I was nervous on my next visit that if I was late the automatic system might not operate again.
Clean rooms. Very rooms. Bathroom with toilet too small.
Excellent staff. Good English spoken. Very attentive. Room clean and tidy Badly fitting door. Lot of noice early in the morning (6.00am)
for an overnight stop had all we needed. had the possibility/flexibility of checking in late -as we did. finding it wasa nigtmare-took us an hour just to find it-found the wrong one initially! . cigarette burn in cover when supposed to be non smoking. someone elses hair in the sheets.