Room dirty not prepared on time
Close to airport
Staff was not friendly, room was dirty when we checked in. Bathtub was disgusting!!
Wasn't that expensive so get what you pay for. Better than some similarly priced hotels, worse than others. Wouldn't want to spend too much time there for if looking to save a few bucks vs alternates in the area and you aren't a stickler (see negative comments) it isn't a bad option.
Place has been updated but the when you look closely you can tell it is mainly cosmetic improvements. Shower had no soap holder. Various things weren't terribly clean (shower floor was stained, bed skirt had stains, walls were a little dirty. Bathroom was small (have to close door to be able to move around).
Next time I would spend more
Staff was rude when we arrived. They couldn't find our booking and then continued to be rude to the poor lady from booking.com who was trying to help us out.
Modern style hotel
Hotel had no soap, iron. It was still under construction
People who worked there were nice , the room was beautiful , bed comfy
The bathroom wasn't clean there was hair in the tub and floor also hotel was under construction , the hall ways and elevator were horribly hot and it was a bit of a walk , also a lot of the construction stuff could have been hidden way better or attest looked straightened up
The hotel is under reno. There are no signs outside. The updated room was done poorly and was dirty.
Very clean. Very well mannered staff
Went to open the curtains in my room and there was a house literally within speaking distance. Unable to look outside due to location.
The conveinance of the shuttle
Welcome to the Four Points Cleveland Airport where service is exceptional, our Hub is buzzing and our guests are happy. Enjoy our near-Olympic size swimming pool, large fitness room, The Hub Restaurant & Bar and all that our neighborhood offers. We are steps away from the Rapid Transit System that will take you throughout Cleveland, including downtown and the suburbs.
Policies vary by room type and provider.