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This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Location to Progressive Field and downtown area. Staff was very nice and helpful
The location opposite Progressive Field was superb. I went there to watch the Cleveland Indians baseball team. Apart from that the room was extremely clean, the bed was comfortable, and breakfast was great too. It's a pity that my stay was so short, but Cleveland is a nice city, and I was impressed with the whole place. Can't think of anything I didn't like.
Great location, great people, and great shuttle service. Parking lot should have been compt.
The staff was incredibly friendly and helpful. Had to walk through lobby to get to pool.
The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable. They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.
The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds. Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back. Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
Location was perfect Had no dislikes
The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable. There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. After walking around the city its wonderful to be able to grab a quick bite and drink upon entering the hotel without having to dig for $. Staff was friendly and more than willing to help. Pool and spa were also great. Lobby couches were worn out, hotel shuttle was limited.
The staff was very friendly and exceptionally helpful. All questions were answered above expectation. Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.
Location Very strong air freshener in the room, almost to the point of overwhelming.
The mattress and pillows were very comfortable. The staff was very helpful and friendly. Ice only on even floors
The cleanliness of the entire hotel as well as my room. Breakfast was a plus! The frown on the front desk lady, she wasn't nice at all. The night one
We regularly stay at Hampton's so are very familiar with them. This one was perfect for visiting the Rock Hall and Progressive Field. Everything was expected for a typical Hampton Inn. The breakfast was probably the worst part. They didn't seem to keep the food stocked up so there was scraps left both mornings that we ate there. Our room only had 2 towels, which I found strange, usually there are 4. I had to ask for a 3rd for the 2nd morning. We didn't bother having maid service because they didn't show up until 3pm and by that time we had been out and back and were relaxing for a bit. Valet parking was good but it does cost $20 per night.
Very friendly staff, clean
nicely appointed rooms, clean, fairly comfortable. Located within walking distance of several restaurants and attractions and close to the lake. Staff was a bit harried, not helpful when it came to directions. The 90 East is closed right now, making it a challenge to get in and out of there with GPS. Difficult but not impossible. Staff did not seem to know about this and were not a good source of information for alternative directions.
Great location. Nice breakfast. Comfortable room. No easy access to evening meals. Price of daily parking.
Close to rock hall and bars No room service and breakfast buffet was inadequate for the number of guests, they ran out of food and the wait was ridiculous
It was a nice place close to where I need to be cost of room was good also was the breakfast Wish the room had a frig to keep the food I got at the West side market cold. That's the only that was missing
Location very good close to everything that walking distance ? very nice hotel the stay in and the breakfast are very good ,I will stay here again when I come back in Ohio.best place to stay in Cleveland.
Location. Cleanliness. Comfortable bedding. Found room very quiet even being next to a young family. Easy and efficient air conditioning. Overall a good place to stay. Did not make up room second day during my stay. Returned to room late afternoon to find no clean towels when we wanted to shower. Front desk said they were behind on laundry and they would run towels up as soon as they could. It was not long after that towels arrived, but to be 5pm and not have made up rooms with fresh towels falls below expectation. Shortly after towels arrived, we were asked if we wanted room service. Late in the evening to be offering, but at least they were checking still.
Typical Hampton inn amenities...Everything I have come to generally expect. Clean and comfortable overall. Breakfast provided--but could have used a bit more variety in hot food options. First...Parking. Granted, I'm used to downtown areas, but I had no idea that the only parking options here were private surface lots and garages, or paying for hotel valet parking. I guess I'm just used to a hotel parking garage or lot of some sort with permitted or validated parking. On the plus side, the valet rate I was charged was a flat $24 for the entire stay. Not terrible. I didn't go in and out, just walked where I needed to go for the most part. Second...The staff. For the most part they were friendly, but I arrived in the very early AM and the night attendant almost seemed like they would rather not deal with checking me in (sorry--our system is in the middle of an update...You're going to have to wait 15 minutes before I can check you in). Third...Overall condition of the property. Not bad, but definitely shows signs of wear and tear and could use a good refresh. Fourth...The room. It was a nice enough room, but was equipped as an accessible room with an adjoining room, neither of which I had asked for. The bench in the shower could not be completely moved out of the way, leaving the only options to either fold it down and use it or deal with it leaning out from the wall slightly. A clip to keep it folded against the wall would have been helpful. Finally...Noise. It should have tipped me off when one of the amenities in the bathroom was a set of earplugs. I was given no warning about this. Things were quiet...at first...until sirens started blaring overnight at street level down below. I was clear up on the 6th floor and could still hear them. The last night I was there (remember the adjoining room I mentioned) the group in the adjoining room was either very loud, or this set of adjoining doors had the worst noise isolation characteristics in the world. Probably a combination of both. I finally had to call the front desk and ask them to send someone up. I hate to be "that guy" but this Hampton really let me down overall.
Great room - good breakfast, although when we were there, so was everyone else. The staff had trouble keeping up with the crowd. I like a firm mattress - it was ot
Proximity to the Q - super easy walk across the street for a CAVs game with my 10 YO son.
Everyone was very friendly.
The location was perfect for our use and the staff was very helpful. The room could have used a better cleaning. There were cobwebs in the corners and on the curtains.
The location was the best part Compared to other hotels that I have started at I felt like I didn't get my full value out of it. It was the little things that weren't available like a little fridge, a DVD player. The AC didn't work very well if at all. Even at 60 degree I was still sweating.
The location to everything downtown. Walked to many locations. The wood floors in my room. Friendlies of the staff, very helpful! The smells of the building. Old building wit a slight sewer smell. No fan in the bathroom. Had another light in the ceiling but couldn't figure out how to turn it on.
Staff for sure, location was clutch and breakfast, yeah I want to stay Swimming pool would have been the only thing
Good hotel that is located downtown. Different from normal hotel, a mix of old with new. The location is great, everything is within walking distance, Tower City, the Q, Progressive Field and numerous bars and restaurants. Rooms are newly updated and the hotel itself is under renovation. Try to request a room across the arcade, you get an interesting walk through the top of the arcade as you find your room. Great hotel, with a cool, architecture location. The staff was perfect as well; doing anything to help. Currently under construction, but they are updating so I'm sure it will look great once they are done.
the staff was very rude, and didn't believe me when I explained that someone was staying in my room after I checked in. I had to wait for a while until they could get another room ready for my fiancee and I. There was also a lot of illegal activity going on with people asking for and selling drugs out front and what seemed to be prostitutes using this facilitate. If you have kids diffidently avoid this place at all coasts.
Downtown and near restaurants. On a fairly upgraded and police monitored street Dirty, small, very schetchy parking area
Yous havent restaurant, very expensives I think will better around 50 dollar per night. I service botton is worse. Your havent boottons.
In downtown area,breakfast was good 1-Bathroom not isolated 2-coffee maker was inside the bathroom I had to reposition it out 3-no swimming pool.
The room was very comfortable and inviting. Breakfast was good. Staff was also very pleasant and great view from our room. I didn't like that it didn't have a pool.
The underground parking garage. I have a large vehicle and should not have been directed down there. the outdoor lot would have been more appropriate.
Close to Progressive Field, Rates were resonable, Staff was curtious. Room didn't have a refridgerator or microwave
Too much noice during the night (garbage trucks and all sort of other city noices).Reception area and elevators need a good clean up.
Very close to the event we were attending. I did not like the Subway that was right below the hotel. Our room was right above it, and smelled AWFUL!
Aside from some issues with the shower, the hotel was fine
Lots of construction next door which provided lots of loud noise. Very hard to sleep and relax.
Paid for a king bed and they only had a queen. Not impressed. Also the room wasn't ready when we went to check in at 330 pm.