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Room had a nice view Staff were pretty rude ... parking not included in rate .. it was 24 bucks to park ... room wasn't very clean
We enjoyed the location. Also the lobby was decorated beautiful for Christmas. To get our room cleaned we had to ask specifically for it...2 separate times. There were wet towels molding in the floor before we got someone to come clean.
Location to playhouse square. Breakfast good. Dinner good but extremely expensive. Staff friendly. Beds comfortable. Pool was cold. Room was hot. Hot tub out of order. Two elevators out of order. Very frustrating.
The cost of valet. Also mark from valet insisted I had to pay him separately before he would run to get my car.
Location Bedding had stains on it, full-length mirror looked like someone had poured coffee down the bottom of it, stains on everything- carpet, ironing board, comforter. No in-room fridge, room service closed early (only have it until 11pm, but no one answered the phone even before that at 10:50 pm). Staff was courteous, location was great; but completely unimpressed with the cleanliness of our room (or lack thereof).
We had to wait online forever to get into our room. They only had one lady checking in reservations and customers were definitely getting erritated.
Overall the hotel was very nice. The beds and pillows were super comfortable and the location was really convenient to most of the downtown attractions. There were some really huge drawbacks though. Most of the hotel smelled like bleach. While I appreciate the cleanliness, the smell was overwhelming. The biggest issue I had was the wifi. I like to use my iPad before bed but the wifi was so poor and so slow I didn't have the chance. Also, you have to pay for using over 510 KB, which is kind of ridiculous. The breakfast bar is a total rip off, the food is stale and dry and flavorless. Skip this and grab something to eat at the grocery store down the block. Finally, the staff seems really uninterested in making you feel welcome. The waitresses at the breakfast bar were more concerned with their phones, and the front desk was rather cold.
We had no hand towels, wash cloths, or shower floor mat. One of the bath room bulbs was out. The floor had crumbs from the list visitor and the room had to tv cabinet stand but only 1 tv. The room was also missing a mini fridge and microwave.
Darryl at reception & the rest of the reception & housekeeping staffs were very helpful & friendly. The location is perfect for walking around the city to all the local attractions. The room was clean & comfortable but basic. I had a nice view of the square & the lake. I just wish the room had a fridge and/or a minibar. The coffeemaker also didn't work very well & leaked half the water out. Not a big deal as there were coffee shops nearby.
Everybody that worked there was very nice. The front desk helped me immediately. Very nice place to stay. If I ever come back to Cleveland, this will be my first choice to stay Nothing. everything was great!
Comfortable bed and room. Decently clean. Breakfast "buffet" was never replenished when food ran out. Never any plates or silverwear. For $15 a person I should be able to get as much food as I want. I was seated by the employee hangout hole in the dining room where I had the pleasure of listening to them complain about customers. Staff needs fired. Also checking out was a joke. They claimed they had no record of us being in that room rather someone else by a different name. Hire some employees with brains and manners.
This location was chosen for it'so proximity to FirstEnergy Stadium, but it also has a multitude of shops and restaurants very close by. Lack of a greeting by hotel staff.
Location was perfect Had no dislikes
Staff and facility was excellent
Location Very strong air freshener in the room, almost to the point of overwhelming.
Complimentary refreshments in the lobby. Great cookies, coffee, tea and water. After walking around the city its wonderful to be able to grab a quick bite and drink upon entering the hotel without having to dig for $. Staff was friendly and more than willing to help. Pool and spa were also great. Lobby couches were worn out, hotel shuttle was limited.
Location to Progressive Field and downtown area. Staff was very nice and helpful
Liked the location next to Progressive Field. Older Hotel, but was kept clean and easy to get to. Parking in the back. Only 1 choice for breakfast, all you can eat for about $12. Tried to get a drink at the bar after an Indians gamed on a Sat. night, only 1 person working the bar and no waitresses. The bar was mostly full, but we sat at a table. Asked for a wine list at the bar after being ignored waiting to order a drink. " Didn't have one and the wines are right there", pointing to a shelf in the back. Of course we left. She wasn't getting our business there. Another couple left without getting a drink before us too. The bed was soft and lumpy and uncomfortable and the pillows were too soft. I'll stay somewhere else next time.
The staff was very friendly and exceptionally helpful. All questions were answered above expectation. Room was outdated. City side drapes did not close, let in lots of light at night. Overpriced for expectation, but not for location.
Room booked via kayak was not room given upon checkin. Air conditioning did not work. Hotel charged my card $25 fee without authorization or advisement. When I called to inquire I was advised it was displayed at the counter. I told the woman that the man never said a word to me about it, regardless of whether it was displayed or not I should still be advised at the time he took my card. She refused to see it that way and transferred me to a voicemail where I left a message for a manager. It has been nearly a week and I have still not received a call back. Ac didn't work. Poor customer service. Hotel was doing remodel so was dirty and run down.
Great location, great people, and great shuttle service. Parking lot should have been compt.
The manager on duty was accommodating and kept her cool in the midst of the problem. The room was comfortable. They oversold themselves, even though I only made the reservation on the way from the airport. Took a long time to sort it out. I did eventually get a good room that was comped.
The staff was very friendly and helpful. The room was a very nice size and had everything we needed. Parking fees were understandable considering the location. Beds were comfortable. There was no fan in the bathroom. Not a huge deal but hard to get ready when everything is fogged up and you can't open the door cause the others in your room are sleeping! Could also hear the people in the next room coughing up a lung through the bathroom vent...not a pleasant sound first thing in the morning but obviously not the hotels fault!
The location was great, just a short walk to Quicken Loans Arena. The staff was friendly and the hotel was clean. Very comfortable beds. Parking was expensive and should have been included. We had dinner in the hotels restaurant and the food was good but the seating was too close to the doors, we were freezing the whole time.
Lots of construction next door which provided lots of loud noise. Very hard to sleep and relax.
Aside from some issues with the shower, the hotel was fine
Close to Progressive Field, Rates were resonable, Staff was curtious. Room didn't have a refridgerator or microwave
The underground parking garage. I have a large vehicle and should not have been directed down there. the outdoor lot would have been more appropriate.
Downtown and near restaurants. On a fairly upgraded and police monitored street Dirty, small, very schetchy parking area
Paid for a king bed and they only had a queen. Not impressed. Also the room wasn't ready when we went to check in at 330 pm.
the staff was very rude, and didn't believe me when I explained that someone was staying in my room after I checked in. I had to wait for a while until they could get another room ready for my fiancee and I. There was also a lot of illegal activity going on with people asking for and selling drugs out front and what seemed to be prostitutes using this facilitate. If you have kids diffidently avoid this place at all coasts.
Very close to the event we were attending. I did not like the Subway that was right below the hotel. Our room was right above it, and smelled AWFUL!
In downtown area,breakfast was good 1-Bathroom not isolated 2-coffee maker was inside the bathroom I had to reposition it out 3-no swimming pool.
Yous havent restaurant, very expensives I think will better around 50 dollar per night. I service botton is worse. Your havent boottons.
Too much noice during the night (garbage trucks and all sort of other city noices).Reception area and elevators need a good clean up.
The room was very comfortable and inviting. Breakfast was good. Staff was also very pleasant and great view from our room. I didn't like that it didn't have a pool.