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Very Good Hotel. would stay again.
Location to my venue. Staff is okay. Terrible service at the bar and restaurant. Carpets in the rooms are filthy. The beds are not very comfortable. The whole place looks and feels rundown.
Nice bedding No washcloths Small choice of TV channels
The staff was friendly and professional. Hotel was clean and well worth the value for the money. Highway was close by and places to eat and gas up were close as well. If in the area again, I will be sure to stay here again!
didn't like the hotel atmosphere, the room was very dirty I had to go buy Lysol and cleaner to clean the room properly the toilet was dirty and the shower was dirty, the room smelled really horrible like cigarette smoke, the carpet in the hallway and the room was really soiled and smelled awfully musty I was afraid to take off my shoes but it was so late in the night and I couldn't get my money back at that point so I had to sleep in my clothes with the lights on. This was a horrible experience so I don't know if I will ever use kayak anymore the rating didn't match with the amount of money that I paid for the room!!!!!
The staff were very polite and very helpful. The hotel was very clean and looked beautiful. We love the pool area and how they had a fitness area too. We would definitely come there again if we were doing another trip to Washington d.c. We also like that it wasn't far from the capital either.
Good environment nice people just a good overall experience No complaints
The bathroom was a mess They don't clean bathrooms do make sure u bring your own bleach and stuff
Very clean room , great staff Nothing
I enjoyoed my extended stay here. Very convenient to Andrews, and also very convenient for getting on/around the Beltway. Quick drive to Metro, but parking is pretty much not available. The room was nicely furnished, with a small kitchen area. The bed was very comfortable. Free internet and free breakfast are always a plus. Loved the evening chocolate chip cookies. If I need to return to Andrews, I will definitely stay here again.
Cold pool, no DVD player in room
Overall establishment is clean, complimentary breakfast is good, rooms are well-equipped. Close to Andrews Air Force Base. A good bargain. I'd recommend.
The hotel is quiet and a good value for the money. The room that we stayed in was not missing anything , except for a phone book. The decor was good and there was no missing paint or wallpaper.We had adequate towels and soaps.The bed was OK but not the greatest. Cooling system was adequate. Electronic door lock worked but took a few tries before it recognized the key card. The continental breakfast had no bagels or bread to toast, although there were toasters. This has always been a disappointment at this hotel.The room had that cheap air freshener carpet deoderizer smell to it. It was supposed to be a non-smoking room, so hopefully they were not trying to cover up something.
Everything, the hotel is wonderful. I'm a retired Marine and I've traveled with my family to many places. This is the best hotel my wife and I have ever stayed in.
Everything very relaxing.long Long walk to room.
Extremely nice hotel There were more hidden fees than I have ever seen at a hotel - $15 resort fee for phone use and other little things, even an extra $5 just to get a coork skrew in the room.
The entire staff was very responsive and when there was no solution, e.g. no unbrellas in any of the stores, they went out of their way to exlain and help. The oopenness and high security give confidence in safety while being low key. Lots of locals enjoying your wonderful facility. The beds are too soft and are not not supportive for old people with bad backs.
Everyone was friendly and helpful. All of our needs were addressed instantly
The Gaylord Hotel is a beautiful. The location and the strip itself are great.
The reception, restaurants, shops are excellent. Outside the hotel room the fountains, gardens are nice. Yes, The Bath room needs work. Specially the shower, we stayed in 2055 and the noise from possible exercise room was anoying. looking out the window we noticed employees were sitting outside (taking brake)
Room with the balcony view of the inside mall and river veiw also. I will let others know about this, when visiting here. Enjoy everything, nice atmosphere
Friendly staff. Comfy beds. Good location. Clean. Staff at breakfast (jenie) was great. Beatrice our housekeeper was awesome. Roof top bar was closed. Wait staff in steakhouse left something to be desired. Coffee bar poorly run. Lobby bar poorly staffed. Drink machine didn't work properly.
Property"s location was perfect. Beds are too firm. Not a very comfortable sleep experience due to firmness of mattress,
Very unique hotel. A nice experience. Pillows are too small but not a huge deal.
Everything Nothing not to line
Interesting restaurants nearby
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Microwave access would have been very convenient.
Most friendly staff I've ever encountered at a hotel.
Close to attractions Parking
Room. Cleanliness. Privacy.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Proximity to WH
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Staff and free snacks were great. Nothing
The location was great as was the staff.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
Location, convenience Rooms are dated, small and dark
Pool No fridge in room. No charging station for iPhone.
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
its position at the city!
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
Nice beds. You have to pay for wifi. The handicap accessible shower was confusing to figure out and i nearly flooded the bathroom with it. And only single ply toilet paper? What kind of savagery is this?!
The price was lower because the hotel is under construction so the price was cheaper. Room was very nice, bed was soft, bathroom was nice, and location was great. The layout is arkward because of the construction.
Location to sites and local food No real room service for late food needs
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
I like that I was created with champagne and the staff were very friendly!
The location was great and the rooms were updated. To big. Staff was not very friendly.
Close proximty to city center, metro access through lobby. Nothing
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
It was clean The parking very expensive
Clean room Quiet Friendly Staff Great location Great price Nothing!
Location was excellent. The hotel is really nice and the price we got could not be beat.
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Location and cleanliness
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
The breakfast was very overpriced!!!
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
Spacious room, quiet, clean and well-appointed.
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
Internet, parking, tv hdmi not working, deceiving "city view"
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The location is great and it is a beautiful historical hotel. We were in the newer section this time that we did not like as well. We reserved a room with a king-size bed and but got a room with 2 double beds. They had several big events so I suspect that is why we got put in a smaller room with less amenities. The only lighting in the bathroom were heat lamps over the sink. Got hot at times.
Close to transportation and restaurants.
Walls are somewhat thin. Could hear hallway noise and room next door.
Location, facilities, foods Staff ignored basic requests, reserved a king room but instead ended up with a double queen and a half apology along with how can we make up for it... my response was please provide me with a room on a high floor; 3rd floor!
This is a gorgeous hotel. The entrance is very grand with beautiful chandeliers. The staff was attentive and polite. We checked in quickly and were given a large room with a balcony - even a spacious bathroom. The metro is very close if you're heading to the monuments or museums. Also the zoo is about a half mile up Conn. Ave. which was convenient. Adams Morgan is nearby and there are lots of great restaurants in between. You can't beat this location anywhere in D.C. I've stayed at the Omni in New Orleans, New York, and Richmond over the years. They are all an excellent choice. Nothing.
The large bathtub--one of the great things about older hotels Location close to the metro Friendly staff
I liked the size of the rooms. The elevators fit maybe 4 people. One of the two broke and we waiting for about 15 before we took the stairs from the 8th floor. We had a group of friends staying on the east end. Someone was throwing and party and you could hear them when we got off the elevatorl. It was unacceptable how loud there were. An hour later security came and did nothing. I was glad my room was on the other side of the hotel.
I had to cancel my reservation due to an emergency, and was charged a full day at the hotel. I never stayed there. Very unfair.
The OMNI is a beautiful hotel with a lovely garden and nice pool and gym. Excellent location for conferences in the Wardman Center just across. Good connection to metro. I had booked a room 3 months in advance including 4 days on a conference rate. 5 days before the main meeting I received an email telling me I had to move to an airport hotel, 30 minutes drive away from the hotel and the conference I was going to attend for the Tuesday and Wednesday night of my Sunday to Saturday stay because of a 'technical error' in booking. I had a meeting at the OMNI the very Tuesday. When calling them management (Chris) was non-accommodating and impolite and the offer of a refund to find another accommodation is little help 4 days before a conference with 4000 attendants. They offered to cover one of the nights in the airport hotel. Overall friendliness in the hotel was not at the level usually encountered in places of this level and I had to call at 14:00 one day to get the room serviced.
Room was upgraded. Original room would have been very small.
The hotel is dated. The window air conditioner kept the room too cold and woke me up often
Hotel is nice enough, clean and comfortable, polite staff, the normal positives from a hotel. Besides parking it was a very good experience. The only thing I would complain about is that parking in the area is incredibly difficult at best. The hotel has plenty of parking but it costs 50$ for overnight and there wasn't really any warning for this fact, if there was it would have been much less annoying.
Great location. Staff very attentive. The bathroom doors do not go to the ceiling. Saloon style doors. A little awkward for privacy.
Stay was wonderful! Great location near Metro and restaurants..would definitely book again in future! Pillows were too soft and room seemed very warm.
The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby. Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.
The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable. Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.
Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location
Modern and sleek. Staff was fantastic. Location couldn't be better. Heated bathroom floors! No recycling. Hallways were cold.
Location, Cafe DuPont and Bar DuPont Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.
The neighborhood had a little of everything for you whithin short walk distance. Was nice to have the calm of the neighborhood but close enough to get into the hustle of the downtown area. The housekeeping staff spent more times in the hall on their phones texting and talking. We left our rooms around 10a and when we returned around 4:30 Our room had not yet been cleaned. Before we left for dinner we called and asked that our room be refreshed and housekeeping said they would be right up. They never came. I did say something to the front desk at check out - her response was "oh, that's not supppsed to happen that way. Now, I did get an email from management apologizing, but stating that he discussed with housekeeping and they blamed us for having the do not disturb on. We had made sure it was Not on (double checked) before we left for dinner. The staff was very friendly - just REALLY distracted with their phones.
The only thing I can really say is that the location of this hotel room is right in the middle of everything.An the shower was great Where do I start, first off the rooms don't match the picture online. The staff there is very rude. The only way I was able to get any help from them was to ask to speak to the manager. The beds there look like something from 1980's . There is no door on the bathroom so if you want to us the bathroom if you have family,friends with you you have to use the lobby bathroom. The parking fee for this place is way to high your best to drive 2 blocks down an park your own car for $15.00 instead of paying the hotel room $55.20.
Clean rooms and great staff. The bathroom privacy was not ideal given we were in a two queen bed room with our teenage daughter.
Hotel staff were always attentive and helpful.
I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
State Plaza provides nice, basic business-type lodging with good service.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
Very clean and very well maintained. Nice accommodations. Nice staff. There was a transitional issue with the heating and air. We were between hot and cold days so the heat was the only option- no air conditioning. It was warm in the room on the hotter days- they did provide us with fans which helped. If it had been warmer outside it would have been very difficult to sleep.
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Location Maids Front desk staff on more than one occasion Very small rooms
Customer service The sofa sleepers
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
going home everything. prices. amenities.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
Clean, good Location Expensive
Location, comfortable bed, helpful staff. No pool.
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
Comfort of the room Lack of phone service or free wifi.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
Amaizing service with very friendly staff Beds and pillows were amaizing
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The staff Felt a bit hurried to finish our breakfast.
Location Horribly overpriced
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
Pleasant staff Had to call for hair dryer location on back of door.
Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
Excellent customer service and friendly staff.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.