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Room was lovely, great value for money. Food was top quality and staff were polite, friendly and attentive
Good value, friendly and helpful staff, very good restuarant with varied menu and good wine list, our room was lovely and very tastefully decorated - nice soft furnishings, great shower. Couldnt fault it.
very freindly helpful clean and the meal we had was excelent
An excellent hotel, lovely service, very friendly and in a great location. Couldn't ask for more. Allerdale Counciol's rediculous and ludicrously expensive car parking policy. Don't they want to encourage visitors to the delightful town of Cockermouth whuich has suffered so massively because of the floods?
central to all facilities. helpful friendly staff. excellent food. comfortable room. car parking was a bit of a headache
Nice, freindly people, excellent location in town, very clean and spacious room. Very good value for money. No bad points, recomend to all, good hotel.
lovely room,good food,attentive staff
The staff no
comfortable , friendly and efficient
Excellent all round hotel with very friendly and helpfull staff.
The concept of a quality apartment is a good one. Staff were pleasant and worked hard to try to make amends and rectify the faults. The quality of the establishment was not to the standard described on the website. Poor maintenance of the suite - E.G. radiator and telephone not working, some advertised furniture missing, two light bulbs not functioning, kitchen equipment missing or dirty.
Location and views were absolutely gorgeous. restaurant on site very convenient. advertised as having a spa, and booked specifically for this purpose. however no spa or swimming pool. seemed to be under construction.
The hotel was perfect, the hotel overall was very nicely laid out, from the bar with the open fire, to the luxurious swimming pool and steam-room to the spacious and cosy room. It was just as described, the views were stunning, the staff were lovely and very welcoming, highly recommended! My only complaint is that we didnt stay for longer! No complaints what-so-ever
Good base for central and west cumbria. Comfortable, clean and overall most convenient. Users of swimming pool, draped in towels walking through accommodation areas.
swimming pool was a nice size for a small hotel. Hot tub also nice addition. Good size lounge bar with fireplace. Very cosy and friendly. Big outisde decked area with view. Very handy parking outside bedroom. cleanliness wasn't terrible but bit laid back. e.g. High chair was cleaned but arrived dirty, microwave full of bits of food from previous guest, no pillow cases. might have been short staffed during our stay maybe.
An independent and easy access to the Lakes and friendly hotel staff Not a very well stocked bar.
Beautiful lodge, beautiful food, beautiful part of the world! Very up- market whilst warm and welcoming. Excellent experience!
lovely part of the lake district with beautiful views and very friendly staff, great for family breaks
Overall good. Sauna needs proper regular cleaning as there was strong smell of damp Sauna
The friendlyness of the staff. The warm atmosphere, the scenery. The evening meal was perfect. Compliments to the chef... It was quiet pricey. We were in the attic room without a view just a small window facing the back of the kitchen. for £120 we expected to have at least a view.. We were there for our Silver anniversary although we did not mention this to the staff.
Quality of service
Excellent setting and friendly staff
The Hotel had an open and warm feeling to it. The rooms were tidy and clean.
A very impressive building. Owners were very helpful and friendly and nothing was to much trouble. I would certainly like to go back again.
friendly staff and great english breakfast
the views from room and gardens were excellent we found the noise from the saturday party very lound for reidents who were staying
The Hotel was a very pleasant country house hotel,it was quiet but staff were getting ready to host a wedding.Our room was lovely sumptuous bed.A very pleasant experience overall.
Cosy hotel, great service in a nice quiet area away from the main road.
An old private house dating from the 1890's, the hotel stood in charming grounds with excellent views. It has been a hotel since the 1970's, and has much old world charm about it. Some of the curtains and decorations were slightly out of place in a hotel of this age and quality
Plenty of food. Cheerful owner. Not as clean as we would like. Had to telephone to gain access.
Excellent hospitality; immaculate, modern rooms rooms, great food. Would definately stay again.
Dirty room and en-suite. No breakfast setting. Very overpriced,. Dirty room and en suite.Toilet never cleaned. No breakfast setting. Very overpriced. TV room full of junk. Room not ready on arrival. Other guest waited 45 mins in car trying to get access.
Friendly welcome and good food
Excellent food, very clean room.
Very helpful staff. We werev the only guests but were looked after really well. The food is excellent. Nothing. A real gem.
food was excellent and good value for money
The room was large , plesant and relaxing . However, i was on business and only needed the room to sleep in. The room only had only 5 channels on the TV. Although not a great TV watcher even the most basic hotels have an ability to get news 24 hours per day. There was no hot water on the second morning. Breakfast was not served until 07.30 which was not ideal for those on business.
Found the Hotel to be first class, staff attentive, breakfast excellent. Room was everything it was advertised to be. View from bedroom was stunning.
cleanliess and peaceful excellent food very friendly staff
Very friendly service, bedroom with lot of space, luxury bathroom
The staff was outstanding. Lovely, and very solicitous to my 94 year old mother. Having to go outside to get to the room. This was unexpected, and meant that once we were at the room we couldn't leave my mother there and return to the wedding. The very noisy heating or plumbing system that kicked in outside our room periodically. I would recommend this hotel, but not this particular room.
Staff were very friendly and helpful, excellent service, value for money. The rooms could have been more up to date/ modern, i.e. bigger television, appliances e.t.c.
Exceptional quality and service. No - all fab!
the situationin the hills and the general ambiance no
The staff were very pleasant and made our stay enjoyable.The room we had was part of the annexe and was extremely well presented.The hotel was well placed for sightseeing and walkiing.the food was excellent and well priced. The lounge area was a bit dated....looked as if it needed a freshen up. It would have been nice to have had some biscuits to go along with the team and coffee making facilities in the room.The price of the breakfast was not included. Maybe the hotel should re-think this policy?