The staff was excellent and very helpful. Mrs Giroldelli's service at the bar was very friendly and professional. We like everything and we will definately come back
elegant decor in the hotel lobby, close to the rail station, and good air conditioning. It location! Páquis an undesireable area of Geneva. Run-down, dirty, seedy place where prostitutes, drug dealers, and the homeless roam day and night. Overpriced rooms for the location and lack of facilites.
Location clean tranquile modern Close to train station helpfull staff No comments
The hotel was well located, walking distance to the main train station, and close to lots of walking and tourist areas. They give you a free transit pass for all buses and trams, and the hotel steps from a tram station. Friendly and helpful staff. Clean and organized rooms. Location is also close to a local red light district, so some of the surrounding areas are a bit seedy, but seedy Geneva is a clean neighborhood in most other cities. Room climate control was not adjustable and room was just too hot in the winter.
It was very clean, nicely decorated, and the staff were nice and helpful. Quite good situation, close to one of the two main town centers. It would have been convenient to have some automatic means to lift the baggage up the first four steps to access the elevators. Also, at one time very loud noises frome some adjacent room were heard (a meeting room?) for quite some time.
Clean and modern with friendly staff. Close proximity to railway station. Not sure if it's typical of Swiss hotels, but the lights in the room were incredibly dim, presumably for energy efficient purposes, but not much help when trying to read in bed!
Clost to train station, clean and price is reasonable
very close to the main train station,nice and clean,staff helpful we had requested for a double bed but we only got 2 single beds stuck together.we asked reception if we could have a double bed room as requested but receptionist said they dont have any doubles!The rate for the hotel was quite high considering there was no breakfast included,but hotels in geneva are expensive!
Clean, comfort, near station and Good staff at the reception. Noise from room servants at the morning.
The staff was very helpful. They give you a free tram card for your entire stay, a map of the city and any recommendations you need. They were great. Elevators are tiny but that is not so important.
The front desk folks were polite and helpful, the wifi worked great, the location couldn't be more convenient. N/A!
The bed was very comfortable The bathroom was oddly designed, with the glass shower screen the same end as the towel holder and which was within the shower / bath enclosure, yet the shower intallation was in the middle of the long wall as opposed to the wall at the actual end of the bath, so the screen was pretty useless and towels coul get wet
Heater did not work.
Staff were very helpfull Location is great
clean, professional staff
very good location, walking distance from the main touristic objectives, but well served by public transport that you can access for free with the card the hotel provides - just in case you get too tired of walking; including free transport to and from the airport. very luxurious room with lots of nice touches and little extras to make you feel like a royal. we stayed at this hotel in the middle of november, so pretty cold outside, but my boyfriend found the room a bit too hot, despite putting the aircon at low temperature. it was almost as if the aircon was somehow set not to go lower than 20 degrees C or so. but for me it was perfect. also, for the price of the room I would have expected the breakfast to be included, but the luxurious feel of the room make it easier not to feel too upset about that.
The atmosphere of professionalism in combination with comfort.
Staff was polite and helpful Spa access was nice Bed wasn't comfortable A bit rundown Didn't feel like a 4 star
Beautiful room, lovely presentation, very spacious
A good hotel for businessman. The night receptionist was not clever enough to withdraw a block sum from my card , so a had to pay two times!!
the location of the hotel is very good the smoking room is very small room
Close to railway, red DISTRICT,nice design Very used, spa under critic, expensive breakfast,
- Location Near The Airport - Old T.V Model - Lighting in the room also old style
my husband and I stayed only one night but the service was great. the room was very comfortable and the breakfast buffet in the morning was very delicious and had a good variety. the staff was so very helpful! we forgot our cell phone in the room and they arranged for their shuttle service staff to bring to the airport for us! we were so pleased with our stay here and we recommend it highly.
Location, location, location. This was great as it was only 10 min walk from the airport. The cost is relatively high at this hotel. definately not for the budget tourist.
Clean and comfortable room; convenient to airport, frequent shuttle service, rapid check-in, Restaurant was very much overpriced. Internet fees also too high.
The hotel is very close to the airport.... I went to the japanese restaurant in the hotel, it was a horrible expirience. We were waiting for our food to come 1hrs 30min when I called a waiter he told me that they lost our order, so we had to order again and wait for anothe 30 min...We ended having our dinner around 12, and the next day we had a flight at 6 a.m...I was very dissapoined...
Hotel rooms very well equipped. NZ travellers really appreciate tea/coffee-making facilities in a room. City transport pass and shuttle to airport a godsend. A little far from centre if wanting sightseeing trip but public transport is good and we needed to be close to airport. Parking was an expensive addition and we would have liked breakfast included in price we paid.
The room was excellent. The meal outside was very good and the service was excellent. Access by car was confusing especially from the surrounding road network. The access to and round the carpark was equally difficult to understand. (Maps / Signs?)
Great hotel, great location. Best for Bussiness related trips
Convenience and location to the Airport and Office
restaurant, i would never eat there again, overpriced food which came in longer when 40 minutes and two times asking , salmon was dry compare to any other food for that trip was the worst
very practical & well located hotel that did serve my needs perfectly sealed windows in the rooms, there is no chance to get fresh air
Warm and accommodating front desk personnels, feels like we were not in Geneva (you know how bad the service is around Geneve)
When you click on the executive delux rooms pictures you see a very nice terrace that overlook Geneva Lake, makes you so excited to see the room. at the check-in they tell you we're sorry we just have two rooms that overlooks the lake and they are not available. try
Modern, clean room, freindly staff, very close to the town center. Parking expensive (chf 40/day), breakfast not included in the price
Modern, clean, amazing stay. I highly suggest staying here, The staff if helpful, the food is good, the rooms are amazing!
The location was great - right next to the train/bus/taxi station. For the price, this was a reasonable hotel. We asked for a load of laundry to be done and they did it promptly within a day. Charges for the luandry were high but not exorbitant. No room service available. No restuarant in the hotel.
The Hotel Staff was friendly no
The family rooms The size of the restaurant
Clean and quiet hotel; food was good, small but cosy bar, friendly staff except for the breakfast crew. 35 SwFr for parking per night seems a bit steep! Swiss Brkfast staff were grouchy all three mornings.
good value by Geneva standards and walking distance to lake,station, shops and restaurants. lounge and bar facilities were quite small.
Rainforest in roof. Breakfast. Liked wall of ivy outside room. Everyone was helpful and friendly Nothing. Would be nice if it had a ice machine
Modern, artsy hip hotel in a great location in geneva. Everything is new, great breakfast, nice bar, comfortable room and excellent large bathroom especially for geneva hotels. Great price compared to other hotels in the area. Very close to tram to get around to meetings and downtown. Two blocks from lake and walking to city center. Definitely my new place to stay while in geneva.
Excellent and very comfortable rooms, excellent service
It central position We were upgraded into a duplex unit, but the airconditioning was puzzling and beyond our control. The downstairs sitting room area was very hot. Also, the TV internet was difficult to use, because the mouse was not sensitive, but there is facility for one to use with a bought card in the office. The staff were efficient and friendly.
The room was very generously proportioned and clean. The location was perfect for wandering around Geneva. Possibly the extra charge for breakfast, but to be fair the standard price for the room was higher than our cost even with the breakfast charge.
Convenience of location, firendly welcome afforded by all hotel staff, comfortable and perfectly sound-proofed room.
Good Location, could walk from train station and very near to the Lake and all the attractions
amazing service .. excellent location .. staff were extremely friendly loved everything
Charme, rooms and staff
The hotel doesn't have a parking and he is not responsible of any car. and the WIFI doesn't work.
The polite and friendly staff It did not have a wide enough choice on the breakfast room service menu
the room ,thier customer experince nothing
The staff were excellent. Really friendly and helpful. I thought the food was over-priced and the breakfast was poor.
The hotel(concept) has all neccessary for a brief stay. Personel was very kind and service minded. Hotel beds were unconvinient for our bodies. A fridge in the room would be welcomed!
--clean, comfortable room --very close to airport with free shuttle --breakfast included!
Friendly People, good internet Shower broken, very small shower/toilet location, little offer on tv,
Clean, good gym, breakfast with good coffee, close to train and bus stop Street noise a bit much on Friday night, need to fix so key card gives access to gym
Excellent hotel None
Confortable bed, free wi-fi Small Room,
Fittness and Sauna are very good Too small rooms, small Breakfast buffet (i.e. missing Nature yogurt), Sauna was broken (not more than 60°C)
Breakfast was really good; room and hotel were very clean; lots of hot water, bed and pillow were comfortable; friendly and helpful staff. Condition of paint and plaster work in shower was not perfect and one assumes that daily showering will create more damage. This might be something that the hotel should address
The Windsor Hotel is located within walking distance of Cornavin (train station) , the bus station and easy walking distance to the lake. The hotel, having a modern minimalist, design was clean and comfortable. While the room was small it was adequate for our visit. Breakfast was fine with fresh fruit, cheeses, meat, hard boiled eggs and a variety of breads. Staff was friendly and helpful with suggestions of activities in the off season, when tours are not operating. The exercise room was large and well equipped for a hotel of its size. This hotel is one the edge of the Red Light District, however we were not bothered by people on the streets.If one is strictly English speaking, there were no English TV stations subscribed such as BBC news. The in room amenities were scarce, while we had a coffee machine, there were no cups, nor coffee. Our room had no desk or table.
Helpful reception staff and staff at the buffet. The furnishing of the rooms is modern. Shame about the location. Several things - the walls of the rooms are paper thin, and so you can hear your neighbours conversation and everything else! I also I did not like the location and the difficulty in entering the hotel, especially at night. It should be clearly indicated on the website that the hotel is in the red light district, that it is difficult to access the hotel entrance due to the crowds of people hanging outside drinking, smoking etc. Not suitable for female travellers or families at all! I checked out after one night. The second room I was given
The hotel was ok and in a good cenral position near to shops and restaurants and the station Hotel in red light district and this was very obvious. Also the bar staff were a bit slick in terms of wrong change etc. passed off as a mistake.
The sfuff was not very helpful or nice. Also the location of the hotel is not that great-not very pleasant part of the city. On the other hand the hotel was clean, the room small but cosy. Location and personal.
Access to the spa/gym and delicious continental breakfast included Wireless access was through an unsecured server with an expired security certificate---I connected anyway because I had to work, but it made me nervous.
Staff of the hotel was very friendly and attentive, interior of the hotel and room is very nice No
free WI-FI is very useful, central and quet location
Good location could walk to all areas around the city. Very clean and comfortable rooms. A great hotel if ur just looking for a lovely room and like to eat in resturants, and do activities outside your hotel. Thought resturant had stuffy atmosphere and was very expensive but it did not upset us because there are endless nice resterants in geneva.
location high cost
Nice situation in the city. Good bed. Smell in the room. Very poor breakfast for very strange price. Common feeling of the old bad maintained building.
Great Staff. Comfortable beds and very nice bathroom
The location is perfect The restaurant and the lack of parking facilities
Service of the staff. The lady staff at the reception was very helpful and friendly.
Everything the breakfast it's not good, could be better!
staff support, care of the gustes cooling system (there is no Air condition)
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
The location, friendliness and superb help and response of the staff
Quality price ratio is not very high, but this is due to the price levels in Geneva in general
Excellent location close to the Cornavin train station, and yet I enjoyed a very quiet room.
The beds were two singles put together as a double but still made up as singles which for the price of the hotel, is unacceptable is you are paying for a double. Beds were far too soft too. Overall hotel was in good location but expensive.
Flexibility of staff n/a
Close to train station People at front desk
The location was good. The room was spacious,clean well fitted out.
It was a great location for travel. Train station is right across the street yet the rooms are very quiet being on a main road Bus stops are right there and you can walk around very easily if you know the city. Price was not bad considering that you are in Geneva. Staff was always very helpful and friendly. Breakfast was a bit disappointing. The rooms are a little tight, but that is to be expected in Europe.
Nice comfortable room and conveniently located in Geneva. There was no iron in the room, there was, however, laundry service. Also there was no music on the tv.
The location was great, very near to the train station.
very convenient location (close to the station), good value for money for Geneva breakfast a bit sober
Familiarity from previous stays
Location The room is not bad but the shower is terrible
location, pass for public transportation, windows can be opened some sheets smell cigarette. Kind of weird smell!
The very low room price, cleanliness of the room, all the basics being provided, the nice restaurant, and friendliness of the staff. I didn't dislike anything. The hotel is a little bit further from the airport than is ideal, but a 10-minute max. bus ride away is not bad at all.
Across the street from a bus stop that takes you to either the airport in 5 minutes, or the city center in 15 minutes. Nothing.
free WLAN & public transportation pass included
Spacious rooms; nice decor; lots of thoughtful extras; staff very friendly.
The location was fantastic. The hotel really felt like home, really nicely decorated...I would return back.
very friendly and helpful reception staff - excellent location - the room was a little stuff y - the Air conditioning isn't very good
The room was very nice, lovely decorated and very comfortable.
free internet access included / very nice decoration
Confortable, good price for Geneve hotel standard usually expensive expensive brekfast for what offers
The courtesy of the staff, the cleanliness of the establishment and the proximity to the city. We should have taken the street car free ride but didn't have enought time. I'm sure it would have been a wonderfull way to see the area. We could not understand if there was a kitchen at Kipling, why anyone would sign up for breakfast at 18Sf for a coffee and croissant and how the afternoon cocktail hour worked. Was there a restaurant at Kipling? The three restaurants for which we were given discount tickets may very well have been overpriced. We only went to one. It was over-priced and under-staffed. We thought Portobello would be some of the same and didn't care to go for the yodeling at dinner in the Swiss restaurant.
The quality and style of furnishing was excellent as we're all of the staff with whom we had the pleasure to meet.
It's a very good choice for a city trip. We stayed for 1 night in the end of our travel before coming back home. It was pleasure to stay at Kipling Manotel.The hotel is near the station. It has very nice design and very nice personal. The room has a kettle. Everything was OK.
The location was great and the staff was polite. We were resting on our first day only to have another guest come into our room. The front desk accidentally assigned another guest to our room. Thank goodness we were in our room. I sure the man was honest but we didn't like that someone could just come in.
Very friendlly staff and nice hotel also close to the lake and so quite
Friendliness of staff, quality of room and cleanliness. Value for central location. Shower hose was leaking. Very small lift. Handrails on main stair were inadequate for 'senior' citizens. Poor sound proofing of door between rooms.
We had a large and well-appointed room in a hotel quite near to the centre of Geneva. Good and free wifi, bathroom with a bathtub (not just a shower). Good value for Geneva. The lighting in the room is too dim to read in bed. I would suggest investing in some higher-wattage light bulbs. The reception advised us that the Seleve cable car would be open but it was not, so we wasted a trip. And the lobby really does smell of cheese (but not the room).
The hotel was setup like a Swiss Lodge, we arrived to a plate of fruit and bottle of wine which was fantastic, accompanied by the Geneva travel card which made our day perfect. Comfortable bed, clean room. Fantastic hotel. I didn't like Geneva, but thats not this hotels fault.
near the lake and cleaning no
great location small beds!! but I guess this is the standard in europe
Very nice decoration.... Great location The restaurant in the Hotel is just great. Thank you for everything..
Great Hotel, nice rooms, nice location. Very clean Yes the loby smells cheese :) Not the rooms
Ready for early check-in, which was not expected by us Very helpful staff at the front desk Comfortable enough Close to things to see and do Safe neighborhood Breakfast too expensive, but plenty of other places available
Comfort and convenience. We arraive late (11 pm) and were able to have a soup at the restaurant and were very well served and taken care of by our waiter. Also staff at the reception were ( evening and morning) very cordial and provided us with parking information. Found the rates very expensive compared to ramada Hotels in Canada
The restaurant food, staff and service was excellent. The breakfast was overpriced and the cooked breakfast was not hot just 'warm'. The hot plates need to be looked at.The service was indifferent.
It was hands down the nicest hotel room I have ever stayed in in my life! Except for the toilet paper. The toilet paper was the worst ever. It was hard and thick and irritating.
Nothing really. My boss's trip was spoilt by very poor service from staff. (See below). The room was more or less clean but overall fixtures & fittings etc very "tired". He waited 30 minutes for a shuttle bus (first two were full as was the third, then a further 30 minutes to check-in. He said he hadn't experienced such dreadful service in 20+ years. Looking at reviews (after the event!!) would indicate he was far from the only one to experience poor service. Another of our colleagues, who had also stayed there at a different time, advises he experienced similar lousy service. Some serious staff training needed here.
The hotel was very good. Beforehand I was a little bit afraid of airplane noise. Luckily that was not a problem at all. The weekend was warm and the airconditioning was not on. The night was too warm to sleep.
Housekeeping staff is poor quality. A jackhammer started work at 08:00 while I was trying to sleep. When I called, they told me they would stop it right away. They never did, despite repeated calls. On checkout, front desk told me they were working on flood emergency in the room above me and could not stop. Why didn't they tell me that the first time...I can understand that and would not have gotten frustrated with the apparent failure to stop the noise.
Front Desk Staff is kind and helpful. Your Banqueting low Staff do not speak English which is ok with me, but they were not friendly at all and they just do not want smile.
The hotel staff.
Close to the airport, very good breakfast. Shuttle service to the airport.
Quiet, welll located hotel with comfortable rooms with lovely modern decor and friendly and helpful staff. For one who has visited Geneva more than 30 times in the past 10 years, this is one of the nicest hotels with good value for money. I had trouble using the remote control which was never resolved in the end
This hotle was very nice.
The decor, cleanliness and convenient location Very rough tissues.
Nice design hotel with Asian theme. Very helpful staff. All facilities, and large rooms. Good breakfast. Location close to city centre, in the immediate vicinity of a tram stop, and public-transport passes are provided by the hotel for free. Wireless Internet was free-of-charge, but had ridiculously low capacity, so that web browsing was not really possible, and even handling emails was difficult.
Everything was excellent. They let me check in as soon as the room was ready and later the day of my departure. They had everything I needed, the rooms were excellent, attractive and clean. I will certainly come again. To be honest 18 francs for breakfast is a bit high.
Very nice hotel in an okay location. Very clean everything very tasteful. Geneva is full of horrible hotels so this was a rare find.
The hotel style is really nice. The buffet breakfast, even if at additional cost, is above european standards. I stayed for 26 days. I really would like to have even a small excersice room.
Good location, comfortable and quiet. Not working equipment.
a little bit expensive ;=)
The room and the service. I liked everything, execept the eggs for breakfast, they where green.
large, spacious room, beautiful hotel in a very central location,Excellent service
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
its a too expensive accomodation
Location and Quality of the Restuarant View from the room
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
Location and the free transport pass Room is so small, breakfastr is very basic, Price is too high to waht the hotel was
Convenient location right opposite the railway station. Clean spacious room and the free Wi-Fi access
Straight across the road from the railway station and within walking distance of all tourist areas no air conditioning so had to leave door open - room was on a busy road so was a bit noisey
Good, clean hotel and very close to geneva main railway station.
Staff was friendly the location is very near to the train station acros the street. Easy to get to places with hotel passes. This was very helpful to get around town by train or bus free. Location is near the train station and very noisy at night. There is no air conditioning in the hotel so the windows are open all the time. Only fans are used in the rooms so the window has to be kept open for air to circulate . It is terrible at night when you trying to sleep and can't due to the amount of noise. The hotel is grossly high. The elevator takes only tow average size persons, maybe one big and on small bodies. Two heavy set people cannot use the elevator. It is that small. Basic breakfast. The lounge area is like a small kitchen nook with very old colorful chairs with visible stains. With all the money they charge, they can do better.
Good Location near Station No Bar/ Restaurant
Nice room, old but well preserved furniture and a very well connected location Toilet was not very big, heater was not yet working so it was quite cold
not providing English tea in the reception area
Friendly, helpful staff. Very convenient opposite the Central Train station. Thought it was on the expensive side for a room of that quality, having stayed in one of your hotels in Nice.
The cleanliness of the room. The very poor breakfast and service at breakfast.
breakfast was poor
The staff were very kind and efficient. The room was spacious, clean and beautifully warm. The hotel is also very close to the station and all the shops. Breakfast should be more varied (and the breakfast room should be much bigger).
The hotel staff was prof and has the sence of perfect hospitallity
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
convenient, clean & good size bathroom
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
Staff was friendly, knowledgeable and helpful
Everything. It was wonderful. No
the attention of the staff to their guests
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
The room was excellent! Hotel is situated a little bit far from the main shopping street
nice room parking is very ecpensive 40 frank per night
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
The hotel room was very beautiful and the staff always wanted to attend to our every need.
quality of service
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again