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The service is excelecnt and willing to help you non
Spacious, well equipped room. Very comfortable and clean. Nothing
Excellent Breakfast (didn't have dinner) Friendly helful staff
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
Excellent food, wireless Internet access, excellent service.
Friendliness of owners
Nice quiet place, good service, ok place
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
very basic room for the money also very noisy at night , value for money very poor
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints
Food was excellent
Lovely place felt v peaceful Menu needs a re think
Friendly staff, good locality
Bar decor, food, welcome
I was pleasantly surprised at the design and layout of the room we stayed in and felt it looked better than the images posted on the website. The service and friendliness of the staff was very good. The food was also very good, decent size portions.
Excellent stay. The staff were all so friendly and helpful. The food was very very good and there was lots of it. We will stay here again when in the area. Wish the hair drier had worked. I didn't find out until I had washed my hair.
The evening staff were pleasant and helpful and there was a good choice of food on the menu at breakfast. In the twin room there was no hairdryer and the hairdryer that was provided in the double bedroom did not work. Also the window in the twin bedroom did not close properly. We arrived late and had rung earlier in the day to inform them of our late arrival but it appears the message was not passed on, this resulted in chase-up messages on our home phone.
Clean room and linen- nice bathroom facilities plenty of hot water, food was excellent and plenty of choice I didn't book in time to get a twin room so I had to use a put u up bed which was adequate and comfortable but wished I done it earlier and got a twin room? Not the hotel fault but they did their best to accomodate our needs. The other bed (I was in the put u up) was really comfy!!!
Great place, friendly owner and nice staff, will go back soon !! Not many that I can think of.
The front of house reception was excellent the room bar smoking area was were good and the menu had great choice with good prices The hotel had a wine of the month advertised on their blackboard the most expensive on the wine list When asking for this they had none in there coolling cabinet They brought one from the cellar which was slightly cool and they offered to put it in an ice bucket which they did Unfortunatley the bar staff filled the bucket with ice not mixed with water to cool it Could the bar /waiting stafff do with more training
Breakfast was good. Room wasn't that clean. We had some spots on the duvet etc. We arrived Friday evening and the room was directly above the bar/disco. That was extremely noisy. But it was not just people talking but also very loud music until 12.30 am! After we called the reception the answer was just "You should know that it is loud here because we are located on the High Street". So be aware that it is very noisy in all rooms and you will get sleep after 1 am.
The staff were friendly and welcoming, we had a warm cosy room, there was an excellent breakfast choice. I would use this B&B again, definitely recommend it.
Good breakfast, value for money
The rooms in the annex across the road were great - really quiet when the hotel was busy and noisy. Breakfast was good but a little over cooked. All in all an excellent value for money stay
Friendly staff - Young ladies serving in the restaurant were very helpful and polite. We did complain about the fillet steak on the night but did not wish to wait for another one to cooked. We were given a sweet as compensation for the poor steak. The meal on Friday 13th was only average, 2 x Lamb shank cooked very well. 2 x Steaks one T bone (Med Rare) one Fillet (medium) had both been kept warm had become dry. Vegetables had been over cooked for the Lamb shank meals. Starters and sweet where excellent. Breakfast sausage and bacon burnt. Mushrooms were not cooked through. Presentation poor. Nobody available to complain to. The time it took for these meals to be cooked was excessive. I would shudder to think how long it would have taken had the restaurant been busy. The decor etc needs up dating.
the meal choice was excellent and the value for money was outstanding
Welcoming & helpful staff
Breakfast was very good. The mattress Room 5 far too soft, needs replacing
The room was nice and clean and there was lots of choice for breakfast. The single person price for double rooms makes it good value for money. The TV wasn't tuned in very well and the room was a little cold.
The staff were a delight, the food was excellent, and also very good value for money.
The position & size No
Clean Room. Well mannered staff The parking was at the rear of the hotel but the entrance was at the front - this meant carrying luggage quite a distance.
Helpfull staff,food good
The staff were excellent, friendly and efficient. The hotel and restaurant had a nice atmosphere and the food was first class and reasonably priced.