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Always stay here when we come to visit family in Nelson/Burnley. Staff are very friendly and welcoming. Cleanliness is top notch. Breakfast is great - lots of choice. Would def recommend and always return!! Bed was too soft this time not usually though. Also had a dodgy room door that wouldnt automatically close - we had to make sure it was pulled tight. No big deal in the scheme of things!!
Comfortable bed, clean room, fairly quiet. Bed sitting area spacious. No drawers or proper wardrobe. No hanging space for 2 sets of towels. Breakfast poor. Staff did not adhere to environmental standards regarding re-using our towels.
Staff friendly and helpful. Evening meal over priced and not particularly good. Would eat elsewhere is stayed again.
Best place to stay in Burnley. Have previously stayed at Holiday Inn Express Burnley in Jan 2009. Can not fault the place
Clean, modern, good facilities, excellent staff, good food. Evening meal is a little expensive.
the staff were pleasant, and the room was clean & comfortable breakfast was more than we expected
Although the complimentary breakfast was good, the refusal to top up two of the hot items was just odd. There was still an hour of breakfast, about 20 people in the dining room and 5 individual people asked and the staff refused to bring out more of two items which have run but brought out more of the other times. Is there a one tin of beans limit??
Very friendly and helpful staff Clean Good parking Excellent room Comfy bed Good in room facilities Safe - a night staff protected details of my room number when I had a problem of a key (there was another guest in reception) which I appreciated Excellent value for money None
Comfortable and functional. Staff were very good Coffee machine not working in main area.
The Hotel was very clean and we received a warm welcolme on arrival and checked in with the minimum of fuss to a clean, comfortable and well laid out room. We also enjoyed the food. There were none
The room was lovely with lots of space and beautiful furniture ~ the bar and dining room have the most fantastic ceilings ~ all in all it was a lovely place to stay ~ and we would recommend it to anyone. Long wait for our breakfast to be cooked on the first morning.
To be honest it served the freshest breakfast I have ever had and I have travelled a lot over the years. Not very extensive in choice but if you like English breakfast it could not have been better.
roooms are all indivualy decorated on this occasion we had 4 poster bed in room n/a
Amazing location and fantastci Victorian features Slightly dated decor although clean and tidy
Nice & peacefull. The room was cold so requested an additional heater. Although it was summer, Hotels should ensure that the rooms are warm when you arrive.
Nice area. Good parking. Excellent breakfast. Friendly staff. n/a
It was quiet and had the feel of a small guest house, but with far more facilities. A pleasant environment, i liked the secluded feel to the place. Compared with many other places i thought it was very fair value, in spite of some cheap and nasty room fitments. Breakfast was very good, and promptly served even when the place was very busy. The shower in the ensuite bathroom was dire, well out of date and the shower door was broken and would not close properly. Overall, they seemed to use cheap and easily breakable fitments in the room.
Staff excellent and very friendly. Free WiFi. Decent TV and freeview. All offered for a good price. Room was very cold even with the radiator on full all the time. The windows are old floor to ceiling single pane ones and therefore impossible to try and keep the room warm. No radiator in the en suite meant this was even colder.
Staff freindly and welcomeing, room clean and well equiped, food excellant. None
Food very good, staff excellent, friendly Room rather cold, television not in good position.
Good location and a beautiful building. We had a ground floor room for the first night, which we found rather dark, although a pleasant room. We were easily moved to a first floor room with super views of Pendle Hill. A lovely large room. The restaurant was most attractive, with a reasonably priced menu. Good food and friendly helpful staff.
The room was great and well equipped and decorated nicely but got very cold at night ad the bed wasn't very big at all. It wasn't a full double. The main restaurants food at night was extremely fancy and didn't have any less fancy options. The area around the hotel was ok for a night away but not for sigjtseeing. The hotel staff were very robotic when speaking to you and some were even rude. I paid £90 for one night and was disappointed with overall service.
Very nice hotel given the area. The original house has been restored to a high standard which gives a feeling of staying at an expensive country house hotel. All the bedrooms are contained in a purpose built annex with modern facilities and it was quiet overnight. Easy to find and only 5 mins from nearest main road junction. Very good breakfast but if not included in the room rate was £14.95 per head which is expensive. Nice lady in charge - pity she could not oversee the evening service as well. We stayed on a Monday and ate in the resturant as there is nothing else much locally that looked worth a visit. Menu - both a la Carte and Table d`hote - offered a good selection. Our evening was let down by haphazard service. All the waitresses were friendly and helpful but it lacked a Maitre D` and/or some basic management. This also applies to the bar. Its just a bit amateurish which is a pity given the cost of staying there and the general ambience of the hotel which is rather pleasant. Our room also needed a bit of TLC. The loo seat hinges were loose and the shower head needed cleaning or replacing. Our room looked like it was last given a makeover about 10 years ago but it was comfortable in a slightly old fashioned way. Rooms a good trek from reception, bar, resturant etc. Also lots of staircases up and down. My wife got lost every time but it would be interesting to see what the hotels policy is if you were disabled or had young children/prams etc as we did not see any lifts. I assume that there are bedrooms at ground level so its worth asking when booking.
The hotel had a nice ambience and some impressive features. The room was comfortable and quiet. My wife particularly liked the Lavender spray for the pillows which did contribute to a good nights slweep. There are a lot of stairs to negotiate yo get to the room.
The staff were extremely friendly and helpful. The breakfast was a disappointment compared with previous visits.
Pleasant bar and restaurant Spiders in the bathroom. Very cramped room for 2 people Long up and down stairs trek to the room until we found a shorter route via the restaurant. Very noisy plumbing woke us up at 5am
The staff were very friendly and helped with restaurants and travel arrangements etc.
Relaxed and excellent food
leaving The lack of sleep due to the room being next to the function room. The breakfast you cheap, cold and took over 25 mins to arrive, staff did not care at all. Lack of any kind of staff interaction, had to ask for everything, nothing ever offewred. The room was very old, the roof in the bathroom had no paint on it, all peeled off. Not worth £85 for the stay. Letter of complaint written, no response.
We loved the room. The bed was a four poster bed and we had a warm and very comfortable heater in the room. The food and service was excellent, the staircase and stained glass windows were stunning and everywhere we wanted to go for shopping etc was very close. More people should be enjoying this beautiful hotel. We loved everything. There was nothing the staff wouldn't do for us as far as service and directions to different venues.
The staff were always extremely friendly and helpful. Being a Vegetarian it can often be a problem to get a good choice of food, but I was pleasantly surprised when almost any request for a variation of the menu was met with no fuss at all. We had an issue with the rooms, however, after changing twice we were very satisfied with our room. Yet again the staff were very obliging and we did not feel that we were a nuisance (well I hope not anyway).
peace and quiet and good food
Comfortable bed Room too cold, heating not up to it. Crockery and kettle dirty
Good beds, good bathroom, decor good out,look great lots of space No lift to first floor was a slight problem
Peaceful location The room was cold as heating did not come on until 6pm, had to ask for a heater, a bit poor in November
very relaxing friendly comfortable lovely food location just the place to get away from it all
Very Good. Setting very pleasant. Nothing
Very efficient and pleasant staff , excellent cooked breakfast.
Lovely gardens and beautifully peaceful & friendly staff Coded door entry to lodge was difficult to use - in hte dark and cold
It peaceful, quite and very friendly staff. The price and service where very good nit to mention very good room with everything you need. Nothing to complain.
Clean and very nice views a really nice hotel Nothing