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Professional and helpful staff
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Room was clean and modern. Bathroom door did not close.
Nice Location. Near Cologne Dom.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
The hotel room was lovely and comfortable and the staff were very helpful
Big rooms, comfy beds, clean. Nice staff. The fact that I had to pay an extra 7 euros for a "city tax" in Cologne that was not advertised on this website or mentioned at all when we checked in the hotel. That needs to be addressed by either this site or the hotel.
proximity to city sights
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
It's great location.
Very close to rail station and shopping. I have no complaints
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
close to the center and the public transport
friendly people and staff and location
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
the personal touch none
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
Excellent health facility, very comfortable, and great location. No
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
professionnel and friendly staff. very good asiatique restaurant
All the lobby staff were helpful and pleasant.
The hospitality of the stuff was outstanding. No
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
Good location, good service
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Everything was perfect
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
over all very good
great central location
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
good service,city info,great location
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
Very good buffet breakfast
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
No complains. Very good breakfast included.
wonderful location and very nice staff not enough pillows.
Very good location. Great room size.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
central, modern, stylish food was very expensive
Great hotel near central station and secure outside hotel could be more international dinner! No
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Breakfast is very tasty and location is very convenience.
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
Distance from Hbf
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
location more english channels on TV
Very convenient: friendly staff: clean: excellent value. No.
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
the noise of the street
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
friendly staff and spacious accomodation
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
We enjoyed our stay. Value for money. Location near central station is advantageous.
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
Comfort offered and friendliness of staff JUST the elevators are slow
Good location, friendly staff, nice breakfast
the room is big and have good table for business people to work in room. the toilet is big and clean. only very very bad is in the room without internet!! we cannot use internet to work in the room. so, everytime we need to go outside internet cafe to work. if you stay at koln just for fun and enjoy holiday, this hotel is very good for you. but if you are only for business trip, no way to stay at this hotel.
Nice clean rooms and very friendly service
The staff were very friendly. If you came by train it is very close to hotel. Road noise was minimal due to the double windows in the room. The hotel is close to the main road, and the main center is on the other side of the tracks. 10 min walk max. Its central but being on the other side of the tracks would have been better.
Close to city centre although at the less salubrious side of the station. Staff were very welcoming and helpful. Good breakfast and comfortable room
Friendly staff and excellent breakfast.Extra help and advise beyond the normal hotel.I would recommend this hotel to friends and collegues. No.
The room are very large, clean and well maintained (even if the decor is a little old fashioned). The location is great, only a four minute walk to the main station and six minutes to the cathedral. Breakfast, whilst not large, is very much adequate and they will freshly prepare eggs for you if ask. The room was a little noisy (from the street and trains). But this did not bother or disturb me.
Very friendly staff who are very helpful in providing information. The room is clean, spacious and comfortable, though it is a bit worn down. Breakfast is good. Slightly difficult to locate.
The pictures hung on the walls during climbing the stairs
1. location is very close to the main satation. 2. price is very reasonable. 3. good breakfast. 4. free wi-fi wireless network 1. lobby is very small. 2. elevator is very very small (only 3 people can use it) 3.
It was close to the Dome and other famous places. The room was a bit too small.
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
great location hotel staff excellent would stay their again any time in cologne
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
the location breakfast was good the price is a bit much
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
convenient position, good breakfast, kind staff
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
location and service the breakfast buffet could be improved
The general feeling of the hotel trying to find places to eat as clearly sign posted
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Location and atmosphere Smoking everywhere!
Staff at Reception very helpful
that the breakfast is not included