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Nice Location. Near Cologne Dom.
Professional and helpful staff
The hotel room was lovely and comfortable and the staff were very helpful
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Room was clean and modern. Bathroom door did not close.
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
The attendance by the reception staff was excellent
location so good and staff so helpful very expensive though nothing
the view of the hotel was really good.
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
Staff very friendly and accommodating, good location
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
The Service at the hotel was very very good. Spa, Pool etc.:)
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Location and view of city were great Room was old and dated, beds were dated, it appeared to be a former smoking room
proximity to city sights
close to the center and the public transport
It's great location.
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
Very close to rail station and shopping. I have no complaints
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
friendly people and staff and location
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
the personal touch none
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
Excellent health facility, very comfortable, and great location. No
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
professionnel and friendly staff. very good asiatique restaurant
The hospitality of the stuff was outstanding. No
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
All the lobby staff were helpful and pleasant.
Good location, good service
Everything was perfect
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
great central location
Very good buffet breakfast
over all very good
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
good service,city info,great location
No complains. Very good breakfast included.
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
wonderful location and very nice staff not enough pillows.
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
Very good location. Great room size.
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
Great hotel near central station and secure outside hotel could be more international dinner! No
promptness of service
Position is ok, rooms are large, bathroom too. Far too expensive
We were given a room with the back door broken then we were downgraded to a small room for same price. the gym is fine however very risky pool corner just outside the gym's door.
Excellent staff, great view from room, great jetlag recovery spot. Would have liked to have a bathtub. Can't say the crowd did wonders for me (bus tours), but was not disturbed by them.
Staff friendliness and responsiveness There was a slight odor in our room coming most likely from the sewer or high humidity. Not way disturbing and little compensated by other things.
We had kids, so having a swimming pool was great. Being close to shopping etc, was great, and also the parking at hotel.
It was a lovely hotel and staff were friendly, would come back! Also super quiet! Would have liked to prepay for nicer buffet, not an issue with the hotel though.
That there was a window and door to open for fresh air That they already booked money off my credit card without my permission. Then, I paid again (because I did not know it was paid) and had to annul this. When that was all arranged, they said all was fine and did not have to pay anything anymore, but when checking out there was still an amount to pay. In the end, we did not pay too much, but I did not like that they used my credit card without permission and that it did no go as fluent as it could have gone
Central location, 10 min walk from railway station / sitution centrale, à 10 mn à pied de la gare centrale. Facile pour les bus / Easy for buses 106, 132, 133 + U-bahn Heumarkt. Original room price too expensive! Only buy the reduced rate. Breakfast @ 18.50 EUR is too expensive. No free Internet.
the hotel was clean and the staff very friendly, the fitness facilities were also top rate. the breakfast at €15 was over priced the food was good however the service was poor at best, had a to wait 45 mins for coffee and had to ask several times for this.
Very modern and clean hotel. Located within walking distance of old town and cathedral.
Decent location and the room was pretty standard. Wifi was really spotty. No AC and it tended to heat up during the afternoon which made the room pretty stuffy at night.
Nice location and very friendly staff, good breakfast My room and bathroom were very, very small (I had single room)
Location - for music lovers close to the Kolner Philharmonie. Close to cathedral and station. No - I really liked it.
Breakfast is very tasty and location is very convenience.
Very convenient: friendly staff: clean: excellent value. No.
location more english channels on TV
convenience in location, simple but comfortable room representing reasonable value for money, pleasant attentive staff. cooked breakfasts rather poor, not warm enough and poor quality.
Large, clean room suitable for the family. Excellent breakfast. Good location. Was advertised as having a bar but didn't actually have one. This was important to us as we had children with us and would have liked a drink in the evening.
the noise of the street
Distance from Hbf
Excellent facilities for Business professionals and people with limited mobility. Extended stay's possible. I would not recommend for young families in respect for older clientelle.
the hotel position is great - near the central station, very close to the shopping streets and to the dom in cologne. we had spacious apartment with bedroom living room in each television and a little kitchen. wonderful for families, for business trip or else.
We enjoyed our stay. Value for money. Location near central station is advantageous.
Spaciousness, location unbeatable, range of facilities,welcoming and helpful staff.
The location is perfect, right next to Am Dom. The apartment was clean and spacious, and the staff friendly. Parking garage under the hotel was convenient, though it costs an extra 20 euros a day.
All Facilities were excellent, its the right choice for all Every thing was available for a family stay. It would be nice if drinking water is made available
The location of the hotel was very central to Dom, shopping, sights and trains. Rooms were spacious and quiet. Staff very helpful. Overall feel of the hotel was great and it was lovely to chat to the permanent residents. Highly recommend this hotel!
friendly staff and spacious accomodation
Comfort offered and friendliness of staff JUST the elevators are slow
The cleaning of room excellent each day, new sheets etc Room dull, and in need of a overhaul, including all carpets, heater broken in bathroom, no tea/coffee facilities, and had to ask for iron, hairdryer. Staff cold and slightly rude
Keine Klimaanlage im ganzen Hotel - Restaurant war sehr warm
It was close to the Dome and other famous places. The room was a bit too small.
great location hotel staff excellent would stay their again any time in cologne
The hotel located in the center of Cologne and there was very quite in the room! Everything was good
Location was excellent, in the middle of the old town, only a short walk from the town hall, all of the museums, the Cathedral, tourist information office, docks for boat trips on KB. In need of referbishment, uncomfortable bed. This didn't bother me, but there is a lot of noise until quite late on the weekends from the local nightlife.
convenient position, good breakfast, kind staff
the location breakfast was good the price is a bit much
Staff was nice and helpful. In the pre-reservation stage it's written that the amount is refundable. When we made the reservation, it was written that only 80% are refundable, which is not correct!!! All this should be stated in the pre- booking period.
Very professional, kind, and English speaking staff at front desk. My reservation information was pre-printed and immediatey available to front desk, all they had to do was present it to me for signature. Room was ready and clean, I did not have to wait for it. Breakfast was excellent and attendant was professional and English speaking. Coffee was very good. Bathroom was modern, super-clean, and adequately equipped. Marginal ventilation in room, apparently room does not have air conditioning and therefore I would not stay here during the late spring, summer, or early autumn.
The Hotel is well situated to visit the town for shopping and the main tourist atractions such as the Cathedral and the old areas just set back from the Rhine. The parking is very restricted although they do have limited spaces.
Location was very good. When I booked my room I expected to have a self contained room including the bathroom. My room was extremely small and I shared bathroom facilities with at least one other room. I also had no internet connection,despite the front desk giving me connecting passwords. I was very dissappointed with my room. Booking.com's description of the facility and room was completely wrong in my case.
Igt is very conveniently situated for access to Cologne city centre and has a pleasant view across the river Rhine. It is clean, restful and comfortable and we would definitely book there again when we re-visit . Nothing.
Great location, fantastic room; much bigger than other rooms we had stayed in for the same price. Great breakfast Nothing
location close to city center, great breakfast
Location, friendly. Bathroom small
Hotel was clean and welcoming, room was large with two bathrooms. Internet access was not available from the room.
The hotel is comfortable and clean and is situated ideally for Cologne city centre.
Staff at Reception very helpful
We had booked two single rooms but were upgraded to a suite on arrival. The location is excellent and the staff very professional. The pool area is also good.
location and service the breakfast buffet could be improved
that the breakfast is not included
It wasa calm,modern hotel The pool of the hotel was not good at all.Cold temprature and sour water made it a bad experience!
Easy walking distance to banhof and restaurants and mini-balcony off room. No coffee maker in room
The general feeling of the hotel trying to find places to eat as clearly sign posted
It was atrium and roof made of glas. Nice elevators. Wonderful view from the window. Hotel restaurant in evening time. We were waiting waiter more then 25 minutes . Then we leaved it.
Location and atmosphere Smoking everywhere!