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Air conditioning didn't work and bar prices too high.
nice spacious room, new hotel, nice decoration off the room. new bathroom with bad and shower, good breakfast, shower is missing a door , bathroom floated, no mini-bar.
nice room no refreshment facilities available in the room. Shower unit looked promising with multi jets but has never worked apparently due to lack of water pressure. Why is such an expensive and luxurious piece of equipment not functional in a hotel of this calibre.
Excellent location if you want to visit the principal atractions Difficult to reach by car as it is situated exactly in the city center. Expensive parking price
The fact that I could smoke in the room
The most central location in Toulouse
Clean and tidy, efficient staff. As a member of the Priority Club Rewards, I did not receive any confirmation from staff that points would be automatically credited to me, and I am still unaware as to whether this is the case.
clean/roomy and comfortable. great central location
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
Nothing, awful hotel Staying this hotel is really a nightmare. The worst hotel in the world I have ever stayed. Completely overpriced. You may easily have to pay the double amount worth the value. Not clean, not conmfortable room, in front of the hotel is garbage mountain. No air-con working properly, poor breakfast, and particulary arrogant and lie-telling staff.
comfortable well equiped accomadation and pleasant helpful staff loud street noise - window insulation needs upgrading
The quality of food in the restaurant was excellent as was the level of service in the restaurant. Bar service.Bar counter was deserted most of the time and one had to go to reception to request service.The price of drinks was very expensive.Breakfast was not included and was expensive
Welcoming reception staff. rOOM was very well appointed and bed comfortable Drinks were very expensive and noisy rugby supporters were at the hotel at the same time as us!
This is a very unique, clean and sylish hotel we would not hesitate to use again The food was good but not exceptional
The room was recently renovated - very comfortable and surprisingly spacious Renovations are continuing until later in 2009. Noisy during the day so don;t think you can nap in the afternoon
quiet, peaceful design, very efficient staff
everything is good
Quality of the service and smiles of the staff
Location in easy walking distance to the city center. Comfortable rooms. Very expensive and forced valet parking (17 Euro/day). Free wifi is of poor quality and cuts out often. The room rate is only good value if you pay a discounted price. The breakfast is priced at 22 Euro / pp. The rooms at the street-side are noisy. The insulation is mediocre (poor window frame fittings) and you will hear traffic noise all night long. The front desk is aware but warns that rooms on the backside of the hotel are also noisy due to garbage trucks coming through in the early morning.
Friendly and helpul staff Well appointed and decorated rooms
Superb hotel! Very friendly en helpful personel. Delicious breakfast, luxery room, clean and spacious. Free wifi. We were satisfied about everything, but nevertheless I think that it would be an asset for the hotel if there were a sauna and/or swimming pool.
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
Modern style Room had been used by a smoker previously and smelled.
first trip to toulouse and the hotel was within walking distance of all we wanted to visit. Added bonus was the free parking .
it was a quiet place. the quality of personal staff, very small and ugly room. I change my room with a suite.
nothing no atmosphere, too far out of city centre, expensive for what it was , we live in france so know the prices of comparable hotels, luckily we speak french as staff did not
The staff were friendly and helpful. The rooms were clean. Covered parking was free as well as use of internet.
The hotel was very well situated to take the bus to the airport.
This was a pleasant hotel in a good area. It was nice and quiet and we were well looked after with an ample breakfast each morning.
Breakfast was good. The bed was not the best (big dip in the middle) so we had to change the covers around and sleep across its width.
Close to Toulouse center the indoor parking, too small
Free parking which is easily accessible, quiet location which is walking distance from the city centre. The hotel itself has not a lot to offer besides good parking and a good location. The terrace looked worn down and there are some peculiar smells in parts of the hotel.
Spacious quiet room. Comfortable bed. Air conditioning. Location a little bit out of old city but only 10 minutes walk. Dated and a bit shabby. Some broken items in the room and bathroom. Needs a makeover. Internet in rooms is wired. Useless if you travel with an iphone and an ipad.
Convenient location for the airport and for business meetings. Close to Airbus and surrounding industry.
Quiet and clean. A bit out of the way and expensive for what it is. Much better value else where. Having to pay extra for internet acess whe I had paid 150 euro for room only was not good enough for me.
No food available when we arrived at 10 pm after delayed flight.
Central location Shower , water from shower gets to the floor every time you shower
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
Excellent location and very helpful staff
The location and staff is great. Nothing to dislike..(for the price)
The hotel is in a busy area of restaurants with lots of people about but the rooms were double glazed so you couldn,t here the noise. There should be Tea / Coffee available in the rooms. Not having to go to reception to get a drink
Comfort of the room, air conditioning, late check-out.
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
Excellent location, functional and spacious rooms. Hotel is also suitable for business travellers. Parking garage in the basement.
The staff were very helpful and friendly No
Central location More pricey that other hotels of similar quality in the same area.
Convenient location No cot was provided despite it being requested at booking. Sheets were not changed daily. Staff were not particularly welcoming. More suited to buisness travellers than families.
Location was very good, very central for bars, restaurants and shopping. The hotel bar closed very early so after dinner it was not possible to have a night cap!
there was a piano in the lobby.
Perfect location + great combination of price and quality. Very comfortable room with nice view.Good brekfast.
Staff were helpful & friendly, breakfast good & available early Windows did not open widely and air-con was noisy.
shuttle bus to airport plus availability of family rooms
Close to airport. Staff helpful. Not much available to provide meals, bar closed fri, sat sun for meals. Only two rest. close. No airport limo available early in morning, before 630 am. Rooms somewhat smaller than used to, but very clean..
Close to the airport Rooms are too small! Wifi Internet access should be included in the hotel prise. An internat access should be made availalble in the Loby for gests to print an electronic ticket. At no cost!!!!!!!
Cleanliness, friendliness and breakfast to go for an early departure!
Not much Lack of dining facilities. Overpriced.
Close to Airport Free Parking Far from Downtown
Rapid free collection from the Airport,Efficient Friendly Staff.New modern rooms.Excellent Breakfast.5*
Closesness to the airport The bus shuttle service only started at 6.00 am
Outstanding staff, very helpful and friendly. And the facility is quite nice, comfortable, convenient and quiet.
The courtesy bus, the cleanliness of the room and the excellent breakfast. I felt that bar prices were rather high (although possibly to be expected from an airport hotel) 26 euro for four large beers works out at about £5 a pint!!. Had the prices been more reasonable, I would have used the bar more as the surroundings were very pleasant.
We enjoyed everything about this hotel. Convenient, crisp and clean lobby, wonderfully friendly and helpful staff, clean, efficient, attractive room, excellent complimentary breakfast with prompt shuttle service to and from the airport. We highly recommend it to any traveler.
Pleasant enough room staff friendly close to airport very long wait for meal on Sat evening food came before the bread and the wine came after the meal most customers were experiencing the same problem that evening Also not enough towels for showering only 2 provided no english language tv
Accessible from the airport, free parking, free wifi
Quality of food, free airport shuttle, facilities were modern and up to date.
Good Room, Facilities and location. Good restaurant and pool. No
The hotel was in a convient possition to the air port. It was ideal to wind down with the pool and childrens play area prior to our flight home
nice design and comfortable rooms. we had a very nice say in Toulouse.
nothing special nothing special
Did not use any of the fsacilities so cannot comment. OK for an overnight stay There was some noise from overflying aircraft
Everything, but the meals price. The meals price.
food was really good
good location, excellent staff
The reception staff very knowledgeable and helpful I thought the full breakfast selection was limited
Reception staff were very good Restaurant staff friendly and helpful good location Quiet and relaxing housekeeping - our shower gelwas not repelenished and would have expected this at a hotel in ths price range. We were upgraded to a suit (thank you) - there were plates and mugs left unwashed
Free Wifi, clean rooms, good breakfast. Small rooms and bit too expensive in my view.
Breakfast must be included in the price, 12 euro extra for breakfast is too much
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
The grandeur of the hotel reception area
It was nicely clean and comfortable. The breakfast was too expensive. 16 Euros is a lot for a small meal.
Excellent location, very clean room and bathroom (and reasonably spacious). Very friendly staff, especially the evening guy who provided very good suggestions for authentic Toulouse restaurants for dinner.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
Impeccable Without the special deal, would have been too expensive. Breakfast expensive, better to go to Square
The hotel was in the center of Toulouse which made sight seeing a dream. Nothing was too much trouble for the staff who went out there way to make the stay a memorable one. The hotel was very clean and evrything worked! It is difficult to think of anything which was obviously wrong with the hotel. If anything it was the city that let the hotel down. Toulouse was like a lady who had fallen on hard times. She needed a new dress and a hair do.
When we decided to go the Toulouse I wanted a central hotel and this hotel perfectly fits the bill. For an hotel in the centre of Toulouse I thought it was pretty good value for money. The evening meal was quite expensive for what we got.
A lovely quiet and cool room. We were upgraded. The two restaurants were very good, and the staff were very courteous and friendly. Air of calm. Nice courtyard to relax in. No face cloths in the bathroom. No breakfast other than room service. Breakfast costs 22euros per person ! Porters were not available to help us with our luggage to and from the taxi (arrival & departure). They were around mostly - except when we needed them !
Very comfortable bed with good pillows. Excellent bathroom with good shower. Very central location
welcoming, smiling, attentive, efficient staff; comfortable; well-situated
Very nice room, thematic decoration, friendly and competent staff, good breakfast.
Location is possibly best in Toulouse. Good sized room and being off the square, enabled leaving window open at night without undue noise (needed see aircon below) Despite size of room, only standard double bed - room for something larger. Luckily it was cold outside because aircon was next to useless. Generally hotel public rooms etc need a refurb
Location and the baggage folks and housekeepers were extremely helpful. The front desk and manager did not have our room available to us even though we were 45 minutes after the check in time of 3:30 pm. Though the manager offered us drinks, they told us 30 minutes since room was not ready. Then we set in lobby and watched 10-12 other guests arrive and been checked in immediately. After 60 minutes, and complaining about the long delay and how tired we were, we finally were shown a room in the back of the hotel. We did not even use the normal elevator, but some elevator in the rear. The room was the worse. It was small, had no light and generally was not acceptable for a hotel with rating. To make things worse, tried to order coffee the next morning, and it never arrived. Can not recommend this hotel. Felt the whole event was of no value.
Friendly staff and good ambiance.
The location was great. Also, the staff were all very helpful. The rooms were a bit old and tired.
If you have something to do in Cité de l'Espace, great location. You need car to visit downtown.
Reception staff very friendly and helpful. Excellent location for visiting the city with good access from major routes and secure parking. Breakfast expensive - 8 euros was to much to pay for a limited buffet
Location - distance to work meeting
Location very central, room was excellent, staff friendly n/A
nicely appointed rooms, great design, excellent location , good staff room too small
the rooms were very comfortable and clean. the location was excellent too there was not the option of food and the bar was hugely over priced. as a result we did not stay in the bar, we ate out every night
the location and the factwe didn't had to move out before 3pm the day of our departure the breakfast ( to expensive)
Convenience for the opera and for the Capitole
location and cleanliness There was nowhere to put toiletries around the sink area or the bathroom
Rooms and location
The hotel location was excellent, being close to a large amount of restaurants and shops, made exploring easy and enjoyable. The welcome at reception was poor and unfriendly. The corridors leading to the rooms were dark and dingy.
location was excellent. Bed was exceptionnally comfortable. Internet in the room was free. Apples on the pillow are much better than chocolate.
Room was extremely comfortable and very good value for money; toiletries provided were aromatherapy and particularly high quality and pleasant to use. Reception staff were very friendly and efficient
everything was good! none.
Nice and clean. although far from the city center, it is close to the bus station and it was very comfortable to arrive to the cilty center by bus. The location is too far from the city center. The hotel staff doesn't speak english (beside the staff in reception).
Friendly staff and very good service
The resurant was very good, The hotel seemed to be undergoing some renervatioin. The room cleanliness was not so good on the second time we stayed.
The room was very comfortable and quiet. The hotel checked us in and out quickly. Good room service. We arrived to find that parts of the hotel was being renovated. The carparking looked alittle untidy. There were very few if any people at the hotel. The restuarant was closed due to renovations and the pooll out of usage. We felt like we were the only people in this hotel which felt very strange- hence no atmosphere. The pictures of the hotel was very glamorous compared to the actual accomodation. However the friendly staff made the experience better. Also I'm sure we didn't have the opportunity to see the hotel at its best.
Quality of the breakfast was not so good. Hot drink orders should be taken at table.
The rooms were excellent and spacious You advertise an airport shuttle which is the reason we chose the hotel. However, you refused to collect us from the hotel..DO Not advertise a service that you do not provide.
Great location close to airport and autoroute. Free parking and lots of parking space. Restaurant open late in evening. Free wifi and computer terminals for e-mail. Very helpful staff: we left some documents in our room which were immediately sent to us after we called the hotel. heating not on because it was still september (even though it was cold)
Room was spacious and well decorated. Good facilities. The location can be a real disaster when you do not have your own wheels. Especially around holidays when public transport is minimized. Hotel is located in a shabby neighbourhood (near freeway). Airport shuttle bus did not run.