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The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
We had problems with billing for additional activities
lots of amenities with pool and racquetball park hotel oversold and did not have room booked
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished. We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
Low price, easy access to express way Wet carpet, power kept going out, dirty bedding,
not much..bad location rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed
Staff very helpful Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.
I liked being close to the river and downtown. I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.
Very clean rooms - great pool
I suppose location was the only good part of this hotel. Dirty, Smelled, Other patrons were loud, sketchy parking lot and surrounding abandoned lots, and 17 standard definition channels on the TV. Bed was rock hard, and the shower was made for people under 5'5".
Nothing We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!
Very inexpensive and close to downtown. Excellent customer service from staff. Suitable for a girls night out! Elevator was extremely slow; coffee was very weak.
Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.
Housekeeping was amazing, very clean rooms and pleasant staff Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway. Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
The place was exactly as the previous reviews, clean but very basic. We had no issues, best for $$. We would stay here again. Could of used 2 more pillows & the bed was a little stiff. The shower was small but in all still a nice place.
The location was central to activities we were doing in Grand Rapids and Rockford. It wasn't too noisy. It had an awful smell, was outdated, no hairdryer and was overpriced for what you get.
It was a nice stay. Had no problem with the check -in or out process. Easy to find, lots of businesses around to get food. Room was clean, tv had cable and it worked. Bathroom was clean. I would stay again. Restaurant had good chicken wraps. Needed more places to sit, just 2 chairs and the bed. It was old, had a slight musty smell but opening the bathroom window and turning on the air helped. Bed was a tad hard but slept like a log. Coleslaw at the restaurant was not good .
Very clean...modern on inside..outside all brick..looks dated on outside...but very nice clean modern rooms..nice view of woods from room Really nothing. Very nice staff. Still using metal keys..no key card... But other than that, would go back again
The rooks are nothing fancy, just clean and comfortable. The des are only doubles, so it was a bit cramped for 2 adults, but they were comfortable. My daughter and her family of 3 stayed in a room with 2 beds, my husband and I stayed in a room with 1 bed. We were 15 minutes from downtown GR, at a fraction of the cost of the downtown hotels. My grandson loved the pool. However, the best thing about the Swan Inn is the brealfast. Great jomemade comfort food, at a great price. So if you just need a clean room, at an affordable rate, and don't care about extra amenities, in a safe neighborhood, I would recommend this place. The size of the beds. Queens would be better.
The place was easy to find. Both my wife and myself had a very nice nights sleep with almost no external noise which is hard to find in a hotel these days. The amenities are basic but good. But since all we want is a good nights sleep and a shower, it works great for us. We plan on using this hotel as our base camp in future visits. The room did not have a microwave oven, could have used that to heat my morning coffee but hot coffee was in the lobby just a few doors down :)
Recently renovated, friendly staff, indoor pool
Clean, well appointed and up to date. Staff was extremely pleasant and helpful.
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Nicest hotel I've stayed at in a long time friendly staff super clean room. Would def recommend this hotel.
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Very Clean, and warm like inviting. Along with friendly, genuine customer service and employees as a whole.
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nice big room with sofa and desk breakfast was pretty crowded and low on eggs
Clean, new, quiet. Good breakfast.
This is like a dorm. You can hear every single noise including voices, TV, and steps from other rooms. Impossible to sleep.
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The room size, the beautiful lobby and the hot tub!! where it was located
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Art exhibits kn lobby and staff Bathrooms a little musty
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
Very friendly and clean rooms. Nice quick walk to the city.
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
You can hear the highway nearby.
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
The staff is very friendly and the location is right in downtown.
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
Location Run down, dirty, bad receptionist, lumpy small pillows, under bed never been vacuumed, housekeeping on phone while cleaning, no wonder room was dirty. Just bad. Never going back
Great location, great staff
Location First hotel that I've ever stayed with no free breakfast. Had to request clean towels. Not even coffee
It was walking distance from everything! Had trouble with the door locks.
rooms were not clean..tv did not work right. pool was not open all the time only at night. would not go there again
Paint was peeling on walls. Hair in tub. Long exposed pipes down all the hallways. We went for the waterslide in the pool for our kids. The pool guy had this bleach spray bottle cleaning the slide and black mold from around the pool. Now it needed it but the slide was only open for a few hours that day as it was the middle of the week and we had to leave the pool because of the overwhelming bleach smell. I have a 9 month old and didnt want her to breath it. They should probably clean the pool while its closed to guests.
Room was nice. Too many kids out of control. Would have liked to use the pool area. Not a chance. Breakfast doesn't start until 7:00 on weekends. Most travelers on on the road by then. Need to start breakfast at 6:00.
Our room was clean and comfortable. The sraff was rather disorganized. When we got there at 4pm, they weren't sure which rooms were ready so we had to sit in the lobby with our luggage for 10 minites waiting for word from housekeeping.
The slide in the swimming area. The slide hours are different than the pool hours, but this isn't posted anywhere. We specifically booked this hotel for our daughter to be able to enjoy the "water park", but it wasn't available for most of the day.
good location, free parking, most things are as expected Rather mediocre hotel for a rather high price. Rooms are clean only until you look carefully. Free wifi included, but they cut off skype calls after 2 minutes, so that you would have to pay for premium internet. Overall, typical greedy hotel chain, but could be good choice if you find nothing better in the area.
Location and staff Valet was over priced Facilities somewhat dated
The staff was extremely informative and friendly. The location was pretty good, within walking distance to many things downtown. I felt like it was pretty expensive for what it was and I also had called ahead of time and was put on hold and hung up after waiting for around 20 minutes and called back and was immediately helped.
The hotel was very clean and our room was great! Staff at the front desk were extremely rude during check in, even stopping me in the middle of talking to help another guest who came back up to the counter. The bell tower staff were also not very friendly. Elevators were slow due to "construction" (that was no where to be seen).
Staff was friendly, but unsophisticated. I was switched out of a room because it smelled musty/moldy. Food was good, but expensive, and I'm not accustomed to having to purchase coffe and breakfast when I travel. Amenities bottles seemed to be only partially full. Rooms were unremarkable, but clean. Staff was vacuuming my floor when I checked in around 5 pm. Internet slow, and again I'm not used to having to purchase a premium package for Internet. I'll stay in a cheaper hotel with better amenities and less focus on decor next time
The hotel is finishing a renovation and the rooms and lobby look great. I cannot wait to come back and see the completed project. The hotel was easy to get to and had alot of dining options in the surrounding area.
The front desk staff is incredible. Korey Smith (Front Desk Supervisor) made my extended stay enjoyable, made me feel 'at home' and went above and beyond to make sure everything was enjoyable. The renovated rooms are nice and functional and free internet made my business trip a pleasure! The only thing I would change about this hotel is the fitness center. It's in the middle of a main hallway with a wall of windows so you feel like you're on display when you're sweaty and gross. Even pulling the blinds doesn't really help. Other than that, the hotel is fantastic.
Premium old school building. Quiet. Upscale bed, sheets & pillows. Spa treatment in the rooms Ad unit in wall was loud.
Nice and peaceful location. The lopsided of one side of my bed.
Rooms were spacious, room service food was good. My guestroom was an un-remodeled room and was really tired looking. I wished the front desk checked me into a remodeled guestroom being that the other 5 people traveling in my group were put into newly remodeled rooms. I was also put into a room with two double beds... which was unnecessary, being that I was traveling solo.
In renovation - rubbish :-(
The food was good. They are going through renovation. It's extremely difficult finding the entrance to the hotel and to the building. Finding your room is like going through a maze.
Good room service is always a plus Bathrooms and tv could be better
Business center should be complimentary,not and extra fee
I loved that such a simple hotel has so many amenities. I enjoyed the pool, suana and jacuzzi!
Spacious and up to date rooms. Very long corridors
The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.
It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women. Nothing.
The room was very comfortable and clean. Since we booked 2 rooms, we were automatically put in adjoining rooms-very convenient.
It's located near the city center and the staff is very friendly. The rooms also have an interesting style. We were underwhelmed when we got to our room because the view out the window was another brick wall a few feet away. My girlfriend freaked out as she's claustrophobic.
Cleanliness and breakfast Room needs repair: Air conditioner only worked half the time, leaving the room hot and caused poor sleep, (I had a job interview the next day). Only a few of the power outlets in the room were functional. The drain plug for the tub was missing.
The room was clean ans spacious I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.
Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning
Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it! The bar was not open.
Very clean, very nice staff, Breakfast was excellent
The cleaniness and the eye appeal/design of the room.
Rooms are clean and housekeeping does a great job Billed me wrong, even after verifying billing on check in. WiFi is weak.
Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.
The room was very clean and spacious. The staff was very friendly. We left our room around noon until 4:00 p.m. and it was not cleaned by the time we got back. We called the front desk and they informed us that there was a note on our room not to clean - just empty the trash. We did not request this so not sure how that happened and even if that were the case the trash was not emptied anyway. They told us they would be up right away to clean the room but we had to go down to the lobby until that was completed. Not pleased that we had to vacate our room again. The hotel was very hard to find as well. While the address is on 28th street, it is not directly on that street. We had to go through two parking lots and around the Target store to find it. Signage is basically non-existent on 28th street (sign was so small and off the street that we missed it completely the first time by).