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The food was second to none, absolutely gorgeous. However, I would expect nothing less at the price. Location is ideal - right in the centre of town
The quality and selection of food in the restaurant was very poor and lets down this otherwise excellent hotel
The hotel staff were very polit and helpfull . the rooms were spacious , clean and comfortable . Breakfast was very nice with a good choice of food .
Food was brilliant The bar that was advertised as showing sky sports wasnt even open.
convenient for opera house back facing room and afair distance from the lift, my husband has walking difficulties
It was friendly service, a very nice room and delicious breakfast! I would definitely stay again. nothing
Hotel was clean. A bit too warm!
Friendly, quality staff. Good breakfast.
It is not value for money. First time (out of many stays at hotels in the UK/worldwide) I have come across Car park charges (3.50 per day) and internet charges on the top of room charge (GBP 6.50 per hr, 12 GBP per day). The food is good, and the staff is nice during the meals but does not seem to be professional. The overall impression is unfriendly. One of our colleagues did not have internet appliance in the room. Rather than go and check her complaint, a memebr of staff sent back to "look for it better, as they shall be in every room". Then next day after repeated complains she had an appliance brought in; which did not work and again instead of checking she was advised to "enter the room number correctly". They seem to be nice people but either not trained, or suffer from severe lack of personell.
That the hotel was in the centre of Buxton, which was handy for shopping and eating out.
Smell of tobacco stale smoke in the room. No towel rail, no toilet roll holder
Hotel near town centre Beds in poor condition
Excellent staff attitude and willingness to help, Room very clean bed comfortable Four rooms were booked and these comments apply to all Rooms were far to hot, floor boards creaky, showing sign of wear and req decorating water pressure low
easy access to local attractions decor needs updating
it was well situated and had on paper good facilities staff were totally disinterested, particularly in the bar area. everything was very run down.
The room was nice and spacious for a single rate and the restaurant food was good The leisure facilities were small, old and limited. I booked this hotel mainly for the leisure facilities. Foreign restaurant staff who had limited English
the room was spacious clean comfortable and ideal for my family ,it was perfectly situated,the hotel staff were very helpful.
Staff were friendly, but did not know much about the area. Room was booked as family room, but stank of stale tobacco and BO. The hotel is 'tired' and really needs decorating and bringing up to date. The staff are ambivalent, not local, and don't really care about their jobs/guests. When we commented on the smell in the room the reply was" what do you expect us to do about it, change all of the curtains etc. The ban only came' in this month?" Not really what we expected to hear. The food was definately of the boil in the bag variety', and that included the ice cream, which had never seen any liquid related to cream what-so-ever.
when we first arrived we were given keys to room number 001 and when we went to the room we saw a pull out bed and there was a smell in the room we then realised the room was also used as a conference room so we imediatly rang to ask for another room then another couple from our party were opposite a strip club and the noise was atrotious
Nice bar staff. uncomfortable bed.
Very friendly and professional receptionist, the warmest of welcomes. Nothing was too much trouble. Nothing.
Very clean, small hotel which is very well run. Stunning garden and attractive menu. Much attention to minor detail (like small bouquets of flowers, even on garden tables). Parking can be a tad tricky but it is a small hotel.
Staff were very friendly: the owner made us very welcome indeed. Both the rooms and the restaurant were very comfortable. The food was delicious, beautifully presented and good value. None.
facilities very good and the standard of decoration very good. the breakfast is excellent.
The staff were charming, obliging, nothing too much trouble with a sense of humour!
Bedroom light switches hard to find in the dark. Dining room excellent. Wnding corridors and staircases made it hard to locate our room.
Very clean and stylish. Good mix of old fashioned style with modern facilities intertwined. Check in a little late.
Very welcoming staff and excellent breakfast Room was really a single size room ie very small with a double bed in it
Small family run hotel that has the feeling of an elegant old home with plus decor, log fire & beautiful surrounds. Excellent dining & an overall delightful to stay as always. There weren't any
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
All the staff were very polite. No, there was nothing we didn't like. There were young children with lots of energy who run up and down the corridor till quite late [9-9.30pm] and early morning, this did not spoil the stay, children do have to use it up in some way................what a shame we can't plug them into the national grid, think of the money we'd save!!!!
It was very easy to arrange and we just wanted a bed for the night which this provided.
Good position for business. 24 hour check in is useful
Staff was excellent, very helpful. Walking distance to Britannia. A good value for what it was, breakfast was adequate. I would think most of their customer base are football fans, so not to have sports channels in the rooms or at least in the lobby is a service they are missing.
The walk across a dark car park for an evening meal.
You know what to expect with these hotels, so no surprises. Bed's were too soft and moved around on their wheels too easily. For the money they charge, they should offer a cooked breakfast.
You get what you pay for. It was clean and the staff were helful. The pillows were very hard. We booked for a double but on arrival to the room discovered two singles. They couldnt move us as was fully booked. Not the end of the world. Also quite a few children running up and down the corridor. It was half term however.
Great staff And Rooms were very Tidy.
excellent location for where we were going, convenient, good service, no dramas!!!
Very comfortable bed, friendly & courteous staff. Dinner was served without the stated side dish. Hostess said this would be looked at, but no feedback to me at any stage. Restaurant very overpriced for quality. Could not get VPN access via "free" ethernet.
The staff were very attentive and the standard of the golf course. The decor of the communal areas was a little dated, but clean and tidy enough.
Pool and leisure facilities, pool bar, environmental setting, numerous steps and various levels to access accommodaqtion in the wings - noise from accommodating a large 'footbal type crew' in their 'initimate dining room', very noisy and disturbing (chants during meals are not on0 lacked management discretion - some diners asked to be moved to a quieter location; lacked a feminine touch - more of a gentlemans club than a 4* hotel
Visiting friends in the local area There was no air conditioning in the room which is unaaceptable for a 4 star hotel. The food served in the buffet breakfast on the saturday was burnt which is unaaceptable for any hotel. The staff were not friendly at all - they did not ask if we enjoyed our stay and concierge staff just watched as we strayggled with our bags to the front door. These comments were based on just stopping in the hotel to sleep and have brekfast - i'd imagine that our experience of the other facilities may not score very highly either.
The hotel staff were very proffessional in their approach, customer care was outstanding. Trying to find the hotel was very difficult. Using a sat nav was no help. Improved signage would be a great benefit.
Grounds, facilities, location Could have done with a bigger room, better pillows, other eating facilities to be open longer at night as everywhere shut by 9pm except the restaurant and room service shut by 10pm.
The staff were very helpful, parking is easy and breakfast selection is very good and tasteful The dining room service was poor and there did not seem to be a system in the bar, sign for charging to room but also swipe credit card, cleaned the pipes in the bar and then the beer was not available for 24 hours.
The location of the hotel set in open countryside surroundings was relaxing
the location was great with lovely surroundings and good facilities. Food was good, was was clean Had service charge added to the bill. There are so many rooms its like a rabbit warren, kept getting lost, very poor signage & lack . The price of drinks in the bar is extortianate
Restaurant and Leisure facilities Receptionists were very unwelcoming on arrival, very ungreatfull on leaving. Would suit Doctors practice!!
This is a clean and modern hotel -- probably the best in Stoke. Very welcoming and efficient reception, plenty of parking, nice bedroom, excellent breakfast, very good sauna and steamroom. Air conditioning control did not make any difference to room temperature.
As a business customer the facilities were excellent.
Staff was friendly. Room space large. The fact that they made me pay for my breakfast even though it was included in my booking.
The breakfast was excellent. Breakfast waitress first class.
the hotel was fantastic, it was clean and spacious and ideally located for motorway access. it was in close poximaty to alton towers (its just a 30 odd minute drive away). the staff were very friendly and proffesional and we could not fault our stay . the hotel has its own pool which can be used by guests at no extra cost, however directly across from the hotel is an indoor pool facility called water world.this hotel definetlyl deserves its four star rating.
very nice, comfortable and easy to reach.
Excellent location; welcoming and helpful staff especially those on reception; delightful entrance area creating an open and professional ambience; very comfortable and spacious rooms; good car parking facilities: a nice breakfast despite the consistently cold bacon!
The staff were very helpful and friendly, the rooms clean and tidy, the food was very good. none
The pool was nice, big gym, food was nice and resonably priced, room was quality.
Had a wonderful time at Wizard's Thatch. The suite was charming.Will stay longer next time.
Spotless,more than one room,fresh flowers,comfortable bed,good tv Not a hotel but self catering rooms ina not a hotel but self catering accommodation in a pprivate house,no staff,no breakfast served,strong unpleasant smell,clutter,needs extra bedside table,poor parking facilities
a wonderful hideaway in Alderley Edge, but within walking distance of many restaurants and shopping in the surrounding area. The suite was simply beautiful and the owner (Ian) could not have been more helpful Will be booking again.
Lovely property - great if you are looking for something a bit different to a hotel. Fabulous location and very relaxing - highly recommended
The main thing about staying here is it is "different". It feels special and is a treat versus the usual nice hotel! Not really, although it has to be said that the rooms are quite small and cottage-like. The photographs give the impression of a much more spacious layout.
The uniqueness of the property and excellent service were both a refreshing change and a great experience.
the cottage was amazing. Totally unique experience, will definitely come back and will tell friends about it. Clean and warm with lots of interesting thingsto look at .
everything was absolutly amazing and we wil definately be going back at some point. We wish we could live there permamently. Thank you very much!!
It was absolutely chocolate box meets, four weddings and a funeral and the sumptuous luxury of the mini break in bridget jones' diary. The proximity to London Roads vibrant and cosmopolitan night life more than makes up for any absent room service.
Clean modern surroundings. The room was strangely warm, despite the heating not being on. Despite a storm going on outside, I had to open the window to make the temperature bearable. Something you don't expect at this time of the year. Also, for a new hotel, there were several aspects which were already needing maintenance such as paint peeling off the bathroom door frame and yellowing of the grout on the tiles in the shower.
Very Convenient - good location - good parking - nice room - Good food !
New Hotel so in great condition, on arrival the lift was out of order but I was offered to have my bags taken upstairs. Room Service was great and varied choice. No bad points
Hotel very modern clean comfortable and ease of access from M6. The sausages at breakfast were overcooked and had a herb flavour simple well cooked sausages.
Lovely bathroom, super shower Good breakfast Pleasant temperature in bedroom Would have preferred a King-size bed, but bed comfortable
Fabulous atmosphere and amazing decoration. Unbelievably friendly service and the welcome decanter of sherry is such a stylish touch. Just great. Not a thing
This was an amazing place to stay. The owner is extremely knowledgeable about the history of the home and is eager to introduce guests to all aspects of the hotel. There were no negative spects to our stay at all, except the taxi service we had to take us to a nearby restaurant, sent a driver who had no knowledge of the area at all.
Wonderful rooms with four poster beds in beautifully restored country house. Well designed luxury room and bathroom. Thoughtful touches - decanter with port in the room, nice selection for hot drinks, selection of dvds provided by the owners, complimentary wine won arrival. The host was friendly but unobtrusive and made us feel comfortable and well looked after. We were upgraded to the King Charles II room and it was fantastic, perfect for a romantic getaway.
We stayed for a Wedding and found the Hall to be steeped in history, loved the old features of the place especially the fireplaces. The staff were very helpful and pleasant. Food excellent, accommodation was excellent and we enjoyed every moment. Nothing at all to dislike.
The setting and atmosphere. No Leisure Facilities
Excellent service. Lovely room in old part of hotel- the Hall. Afternoon tea very enjoyable in sumptuous lounge. Evening meals expensive. Breakfast average. 'Cooked' breakfast luke warm.
politness of the staff Waiting for the lift, and the light never lit until lift was on its way, no stairs from 1st floor, espsecaily waiting for the lift. Noise of the raditaors in the room. Internet should be free, most hotels are these days. Lack of signs to brassire
Beautiful building, friendly staff and excellent facilities including super breakfast. Bedroom carpet stained and shower leaked onto bathroom floor however I reported this on the maintenance card in my room. I did feel the restaurant prices were a little high with little in the way of a snack or supper menu as a cheaper option.
A friend recommended this hotel to me. It is close to Crewe train station, about 5 minutes drive. beautiful landscape and ancient castle.
Wonderful Jacobean building - though the room we stayed in was in the modern extension. Room large, well-equipped and comfortable.
poor experience - only redeeming feature was the quality of the breakfast. Otherwise didnt like much Service was extremely poor. Unfriendly staff - no offers of assistance. Things faulty in the room - tv and phone. Room service food was over priced and dreadful. Cold congealed chees on toast. I have written a longer review at tripadvisor.
Very clean, comfortable beds,excellent food and service.
Atmosphere, friendly staff
the room was very comfortable and the breakfast was excellent quite a long walk to the room
Room was large and well decorated, the bed was comfy and the hotel quiet Some other guests were noisy when going to their rooms late at night
We enjoyed the excellent food and the staff we were in contact with around the hotel were very pleasant and helpful. There is nowhere to answer in question 3 the fact that we were travelling as mother and daughter. ( This is not a complaint, just an observation ).
The food The internet service was expensive and difficult - you should offer something which can be used for more than 24 hours
Peaceful surroundings,and delightful grounds. Bar prices extremely high.
The staff were very friendly and welcoming, the rooms were clean and very comfortable and the selection of food at breakfast was good. in the double room that we had there was only only one tea cup between two of us
very friendly staff, room was clean, the setting of the hotel is beautiful I used the gym and was surprised not to find desinfectant available and therefore people not cleaning their machines after utilisation. The room was very warm because the window only opens a couple of inches, which would get worse during warmer periods of the year
Convenience, I arrived too late and left too early to enjoy any of the facilities but what I did see looked impressive. Bed matress was too soft and springy - I didnt get a lot of sleep. Shower was pathetic. I was in a room next to a store cupboard and I found it rather noisy first thing in the morning.
The spa facilities were accessible and we were encouraged to use them The room was a long way from the reception and the corridors are difficult to navigate , signage could be improved.
clean, tidy, great staff, friendly beer expensive when paying £95 a room
Very comfortable, spacious and quality fixtures and fittings. It was day 2 of opening and whilst the staff were very welcoming and entusiastic there were clear training needs. The side of the bath seemed a bit high, o.k. for me but older or infirm people will find it a bit awkward stepping into the shower / bath.