Would you like to save as your currency permanently or for this visit only?
The rooms were a good size for scandinavia, and there was a very good view. Although a 5 star hotel there was a general small mindedness and lack of orgnasation; very expensive wifi, very expensive breakfast and be careful when to go there as we just avoided very long queues. I arrived early and did not need to be told that normal checkin was at 16:00, when I did come back after 16:00 nothing had been done i.e. had to complete checkin, bags not already in room etc
comfort Too long time tjekking out
Que to check out / que to hold baggage - lots of waiting
Service in bar/restaurant The late check-in
The hotel provides a very good location to Tivoli Gardens and Train Station
The helpfulness of the staff could not be faulted and the choice of food for breakfast excellent.
Very comfortable beds. The executive lounge was good value. The location is good enough but it's a bit of a walk to the absolute city center.
Cleanliness and Location. Within walking distance of City. Our Room wasnt automatically cleaned.
the room and the wiew no
The beds were extremely comfortable and the view from our room was lovely. We were upgraded from a city view to water ciew room. The reception staff took too long to answer the phone. Perhaps more staff are required?
location is great, fantastic breakfast room decor, lifts too small
location, great concierge Unfriendly receptio (did not honour a promise to secure a king size bed the following day)
Staff was awesome. The towel I used in the AM looked like someone had previosly used it for toilet paper. Grossed me out. Not something you'd expect at a higher $ hotel.
The location eight next to the train station When we arrived after an overnight flight, feeling very tired, the hotel computer was down and we had to wait for a coup[e of hours in the lobby for it to be fixed. The hotel should have made some sort of small gesture to compensate us for this. Also the breakfast included thawed frozen fruit which had turned rancid one day. The next hotel in Bergen had FRESH fruit. like melon, cantaloupe and kiwi. was was cut up and delicious.
Nice hotel, clean and well located. It is a modern structure with modern looking rooms. It is not in my opinion a 5 star hotel, at best it is 4 star, the rooms are nota nice as they should be for a 5 star hotel.
Great location across from Tivoli and train station, near main walking street.
staff very good, graeat views from 17th floor menus in alberto k with only 5 or 7 course meal. no choice
Friendly hotel, clean and comfortable. Excellent location.
Nice view from the window. A lot of mirrors in the room. More than enough hangers. Tea kettle. Free wifi in the room. Nice lighting. They gave us a twin bed although we are a couple. No slippers, no bathrobe, and very few bathroom supplies (no cotton swabs, no cotton discs, just your basic shower cap, shampoo and lotion). Inconvenient bathtub/shower arrangement, but they never are convenient in hotels for some reason. The restaurant the consierge recommended was not very good.
friendly staff It's not really a hotel for a leisure break, it's more of an efficient, business-like operation.
great location and very clean bar was very very expensive.staff at reception were efficient but were not very friendly.
Incredibly friendly staff and great breakfast buffet. Location was great next to city hall, pedestrian mall and easy access to Metro and Train (to airport) Gym was closed
Renovated room, good restaurant. No parking on building.
The location in the heart of the city The worn out carpets
The location was perfect, next to the pedestrian shopping street. Our room was spacious and nice, something that was really important for us since we had our baby daughter with us. But as far as I know not all rooms of this hotel are spacious. Breakfast was OK. Generally we were really satisfied from the hotel selection.
The place of the hotel and our room was splendid . Must be really lovely to have have drink at the cosy bar when it snows . We look forward to our next visit .
Friendly staff Charges for late check out
Central location, very clean, friendly staff.
Facilities and staff friendliness much improved since my previous stay last year. Great rooms, bar catering and general service. Free WiFi is perfect for business.
the room is perfect and the service is very good,the location is not as good as we expected we got a bad expereince on payment,the old man made mistakes on payments,he deducated 1080DKKS moe from our credit card,and until now,we still busy on it
Internet is free throughout the hotel. Breakfast is good. Location is super. Hotel staff is friendly and helpful. Bathroom supplies are missing. I would recommend the hotel provides hair conditioner, shampoo, normal soap. All in one soap attached to the wall is not of a good quality. Superior rooms are good in terms of size, views.
The room design was very funny and quirky
I liked the fact that each room is different and unique. The breakfast's great and the people there are quite cool ! I didn't enjoy the fact that there was a wide line of dust about 2 cm thick between the bed and the wall. They should just move the bed and hoover there once in a while.
Possibility to hire a bike low seats at breakfast
hotel staff; food; gromit;-) rooms to dark; not enough lighting; drain clogged
Proximity to the city centre, and pleasant quarter, a lolt of young people from all around the world. We are 60+ old & approaching retiremment but but are quite young in health & spirit. may be this hotel is not that good for most pepole of our age.
the aesthetics and the room design and decoration; breakfast was also good. cold atmosphere and staff; too expensive for what it offerred; unpleasant condition statement "we do not accomodate children"
it was really dirty everything, the otel needs a remodelation urgently!!!!!
good central location, funky vibe to the hotel, enjoyed the breakfasts in lobby, room was quiet and comfortable with a fun theme.
We received an email prior to checking in asking what time we would arrive . We explained 10 am due to leaving cruise ship they said no problem we will have your room ready . When we arrived they had no knowledge of letter and no room until late afternoon and a lobby full of people. They asked if they could put us in another hotel. We agreed. The location was not nearly as good . They double charged us for a room. It was hot . No hvac on top floor. Very dirty carpets and furniture. No wake up call as requested .
breakfast was excellent, and the hotel was very stylish. The room was noisy, even with the windows open. And stuffy with them closed. On my last night there was a large group of drunken people outside my door until about 3 a.m., and no-one on reception to whom I could complain. It was awful. They were apologetic the next day, and gave me a small discount, but that really didn't make up for the very bad night. Also, despite the friendly website which explained that if there were rooms available I could view them before I chose one in which to stay, the person on reception when I arrived was not interested in doing this for me.
Location, design, atmosphere This isn't really a dislike, just be aware the smaller rooms are REALLY small, if this is an issue, opt for one size larger
very friendly staff, nice design of the lobby, nice breakfast and perfect location, especially for gay travellers - all gay bars etc are very very close i did not find air conditioning in the room which was not a problem when i was staying (in november) but could be if u stay in summer and it is hot.
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
buisness and plessure no
the location and comfort for that level of price I would expect a better level of acoustical insulation
Very convenient and the staff was wonderful
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Polite staff. Poor equipment and expensive everything.
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
IT WAS A VERY GOOD PRICE AND LOVED THAT IT WAS WALKING DISTANCE TO TIVOLI, THE TRAIN STATION AND HOP ON HOP OFF BUS. STAFF WAS VERY HELPFUL. LOVED THAT THE BUILDING IS OLD BUT VERY WELL KEPT UP. IT RAINED THE FIRST DAY OF OUR STAY ! :-)
The location is almost perfect and the stuff are really friendly. The breakfest could be more optional but that's fine.If you go to Copenhagen ,you can freely choose Plaza and ask for the room with Tivoli view.
Location is close to the central station
Very comfortable Hotel, selected primarily for its central location and proximity (and ease of access) to the Main Railway station and Tivoli Gardens. There was a lot of construction work in the immediate vicinity of the hotel resulting in some noise and disruption.
Location Not really
a wonderful hotel, close to everything, a great experience
service, location room very small
Staff was great, breakfast was amazing, and the hotel was in the perfect location. Good value in central Copenhagen.
Spacy room Cold room. heating didnt work.
Warm and cosy athmosphere in the building, helpful staff and good breakfast. Noise from constructions outside. Shower over bathtub could be better.
location rooms needs to be renovated asap.price compared to quality is very high.
room was small and close to hallway entrance so a bit noisy.
That I was there only one night. Lack of doors that locked.
The situation, well located in the heart of Copenhaghen The room i get is very small, with old basic furniture, uncofortable bed. The roos is very basic, no coffe or tea maker....I can`t considere the hotel a 4* one. it is less than 3*.
This is a very comfortable town in a great location within Copenhagen. I would definitely use stay there again when I am in the city.
Nearness to train station and city center. Nice room with a comfortable bed. Wireless internet, hair dryer, etc. Swedish tv channels ;-) The breakfast buffé - the coffee was hardly drinkable, and there was no plain youghurt to go with the müsli. Theres were no bottled water to buy in the room. A water boiler and some instant coffea/teabags would have been nice too.
excellent location, near many points of interest, bus lines and train.
location Booked well in advance and requested a room away from the street, preferably at the back or facing the court yard. But, was given a room right by the street. The receptionist explaination was there was no room available as requested, just wonder how much in advance notice before is requiered.
The location is excellent - few steps from City Hall, in Latin district, near Univercity library(very nice place). Good breakfast - in continental style, but food was very nice ( especially various sorts of cheese and fresh orange juice) The bathrooom was not comfortable - very little room, instead of normal shower pallet - plastic curtain and hole in floor.
Near to city center
The breakfast was very good. The bed was excellent and I also liked the design. Very many nice design features throughout the hotel and in the room. A smell of fresh paint in the room. I believe the closet has been recently repainted.
Location and "laid back" facilities and staff The room would be too small for anything other than one or two nights
Location.. Room quite basic, but clean and relatively quiet. The elevator was only half-reliable and stopped a few times between floors. The keycards for the room were a bit tricky also for the elevator you had to try the key several times to make it work. I stayed one night and changed for a new keycard once, but it did not help much.The room was only available with an evening buffee which I did not really need as I had other plans - the "free" buffee seemed okey though, popular and crowded.
That breakfast and dinner was included and it had a relaxing environment,especially in the lobby area.
Location location location. By far the best part. Complimentary breakfast was very good. It's more than just cereal and hard-boiled eggs. you get a range of meats, eggs, a good coffee machine, fruits, yogurt, etc. Very nice. Super friendly and helpful staff. Rooms are incredibly small. I guess this is normal for Copenhagen, but still. I had to get a "Double" bed room after the Singles were sold out, paying a decent amount more, and was surprised at how small the room was (can't imagine what a single would be like). Walls are then (but it is an old building) so you hear everything from your neighbor, as well as screams from Trivoli Gardens, as well as the nearby bell tower (kind of nice actually). In my opinion, not a good value for the money.
Location of the hotel and the facilities of the hotel
Room was very nice, new furniture, excellent breakfast, location - excelent. -------------------------
The proximity of the church bells... every hour, quarter hour, and half hour -at least we knew what time it was! Fortunately it stopped at midnight and re started at 8am. Pity for us we were staying here to lounge in bed all day and sleep/relax after a very long work period with no breaks. Also, there was no room service available, which didn't bode well with our plans of being super lazy. If you were here to sight see and do normal tourist things then it was fine. The hinges on the bathroom door are extremely noisy/squeeky/grinding, the guy at the desk said yes they were aware of the problem but there was nothing that they could do... so we wedged the door open with my shoes.
The facilities such as free evening buffet and free coffee & Tea all day are very much appreciated as also the fact that Wifi is free of charge in the hotel. Very convenient central location, nice to go out and explore without having to take a taxi or public transport. Despite having booked a double room for single-use, I was clearly given a single room, which is fine for just one night, but a bit cramped for a longer stay. The rooms are fashionably furbished but the depth of the cupboard isn't sufficient; one can't lay a shirt on the plank not in the length and not even in the width.
Room was a decent size, good location and staff were helpful Breakfast choice was limited, evening buffet was not to our taste
Hip and trendy designer atmosphere and friendly staff. Good evening buffet is a good alternative to expensive restaurants. The rooms (especially the single rooms) are rather small and hence inconvenient for a stay of more than 2 or 3 days.
Shopping paradise starts just in 200 meters over the square. The room, even "executive", was tiny and did not feel like 22 m2. The hotel outside looks very dirty and falls out off beautiful square ensemble. Noise outside stops only at 1:00-5:00 at night.
Bed and air conditioner
I like the location.
The breakfast :(
The hotel is very nice inside, the staff was friendly and relatively quick to serve you. The hotel was located right in the center of the city, so far everything is a short walk. The hotel appeared clean, it was beautifully decorated with fall decor when we stood there. The rooms themselves were clean with no odors or anything like that. Overall the hotel was a good experience. The hotel rooms were nice but they were a bit small. Our room faced a brick wall so there was no view, nada. When we got to the hotel at 4pm they told us that the room wasn't ready, which was annoying. Aside from that our experience at the hotel was pleasurable.
facility and location the hotel was not in full capacity in low season. the room given to us was all the way in the back next to the dumpster with utilities view. When requested a different room with a more decent view, received the same response of having no other room in the same category and requested higher price for a different room. My reservation was not cheap, and i don't think is fair to be in an unpleasant room when the hotel has available capacity to make its guests´stay pleasant.
I had low expectation as Copenhagen hotels are expensive and you don't get much for your money. We stayed at Square for $250/night including breakfast, wifi and taxes. Room was decent size for a European hotel. Breakfast buffet selection was sufficient. Location is central. Overall, I would stay at the hotel again.
Staff was wonderful, everybody spoke perfect English and were very helpful! Breakfast was worth the price. Would highly recommend it for location and staff! Rooms were a little smaller than we expected.
The location is superb. The breakfast was disappointing and we could not find a table due to too many persons were there at the same time. Nobody cared if You could find a seating and the tables were very slowly cleaned. Absolutely not satisfactory to that price.
Location was premium. Central to everything. I found the staff very accommodating & friendly. There was an underlying unpleasant smell in the room. Couldn't tell what it was.
The hotel is close to the shopping streets and restaurants. The hotel also seems quite new, nice design, and rooms were clean and rather big. The hotel was just beside a busy street, with noise from ambulance and police all night. Windows were not sound proof, so it was difficult to get a good night sleep. Also there was a constant draft from the window so the room was constantly cold. Therefore I will never book here again.
Great location, small but very comfortable rooms, excellent breakfast. Front desk staff were a bit brusque (on previous visits, they have been very friendly).
The location was perfect. Very central. The staff was extremely helpful and the bed was very comfortable. Good value for money.
It was tired, dirty, and desperately clinging to some sort of old prestige which has long passed. Good location though. Dirty, fairly abrupt staff, needs redecorating.
Hotel in very central position. Staff very pleasant. Room comfortable and good size. No complaints
All good, location & great staff.
Good location with helpful staff. NO
Very convenient lo Central train station. The hotel needs major renovations. It's not been maintained well. Wi-Fi was spotty in my room, would come and go. Room felt like it hadn't been updated since the 50's or 60's with the exception of the flat screen TV. I've never seen a hallway that has "hills". The hallway went up and down and that was just odd. The walls are paper thin, it was almost as if there wasn't even a door to my room, hearing people in the hallway, etc. Very low water pressure and the shower head needs to be replaced. My bathtub drain wouldn't drain water until it filled up a few inches and then started to drain (not sure how that works). It did it twice.
Location is very central, close to Central Station and Tivoli. Breakfast is excellent! The water pressure in the bathroom was very low. The location of our room in the hotel was a bit complicated - we had to take two different elevators and go through many corridors.
This hotel has a great location, next door to the main train station. Every other facet is below standards. The room was tiny. The policies absurd. They even charged us $20 each for the "complimentary breakfast". The dirty, tired room featured a fun game: guess the mystery furniture stain. They sell this property as upscale...the only thing grand was the price. Almost everything, except location.
Being in walking disctance to most of the sightseeing points. The breakfast was excellent, most of the staff very friendly and helpful. I first expected a lot of noise, as the hotel is on a main street with a lot of traffic, but it was really quiet in there and you also didn't hear a lot of noise from the hotel. The room was small and for two persons there was only one comfortable chair to sit on (plus one chair at the desk). The shower curtain is kind of ugly, it is not heavy enough to stay at its place and so it bothers you the whole time when you are showering.
Hotel staff are very service-minded, and my family/I sent flowers to her / them for appreciation. Standard especially for floor and bathroom er poor
Old rooms with a very need of renovation. Very small room. Toilet and shower seperate to each other and very tight
It was very handy to the railway station,just a 5 minutes walk, and near to some good,well priced eating venues. The staff were excellent, and there was a guest computer with free internet-great for checking emails.
Location, breakfast; price Noise of the gabage pickup each morning very early in the morning
Great value for the area. Incredible location. Impressively efficient use of space. Wonderful staff. Amazingly clean. Tasty breakfast. Twin beds are small. Street-side rooms are a little loud. Might want to bring your own soap/shampoo.
Cheap Rooms are too small and the shower is extremely small it's actually part of the small bathroom floor. Rooms have no A/C so they are stuffy and hot. Also Windows are hard to open and you can't sleep with the window open because the clock bell goes off every hour and it loud. Also there's no way to turn off all the lights with removing your card from the door switch which powers the room.
Close to Tivoli Gardens and city centre. Clean, well-kept, economical, and a reasonable breakfast. Our standard room had bunk beds, and a pull-out bed that set up beside one of the bunks to make a double bed. With that up, the room was cramped. I would take the Commodore Room a second time, for another $20 Cdn. If you take the standard, be prepared to set the extra bed up yourself.
The location by the main train station, an art museum, and Tivoli is great. The hotel's motto of "all you need to sleep" is accurate. The rooms are simple and comfortable with the basics. A nice experience in tiny living! The breakfast is plentiful with a lot of seating. There was little storage area in the room, and I was traveling with just a small backpack. Also, the wet room bathroom takes some getting used to, but is fun in its own way.
Very friendly and helpful staff, warm and clean rooms, a perfect break from the cold outside.
Breakfast Very tinny bath
Confort Quiet Breakfast Nothing
I liked best the very light and warm accessories of the bed, it was really excellent. The light in the room was quite poor
The position is excellent! 3 min walking to the central station and the main shopping street. The breakfast is perfect, fresh stuff! The std rooms are small but well-organized. I thought the shower impossible but in fact it was more then good!
Friendly staff, good facilities, easy check in No air conditioning, but I knew that going in, I didn't realize it was going to be that nice outside causing high temperatures.
The location is great. The staff is very helpful. The breakfast is excellent. Great place to stay.
LOcation and friendly/helpful staff
Wi liked the location and that we got a new towel every day.
It was cold in the room and they didnt improove it!
The location is exellent
The receptionists are not kind. The carparking is 15 Euro per night this is mot nice. This apartment is not for four person! It is a family room. 2 person will sleep in a very small bad and it is rather uncomfortable.It was 50 euro per night and does not deserve this money!
Privacy, great television and good bed. Beautyful apartment. Great location. The shower did not work properly.
The apartments are in the 3 buildings next to Ascot hotel, all in the same block. - spacious (can accommodate at least 4), with equipped kitchen - excellent breakfast (on the main hotel) - location is very central, Tivoli just around the corner, main train station a little further. And Copenhagen is flat, so walking was easy. - apartment was not very clean; floor was vacuumed and beds were made, but not all surfaces (and couch) were dusted. - a bed plank was broken, with attached nails protruding; no-one fixed it for the whole week we stayed there
We stayed in an apartment with lots of privacy and a seperate bedroom which made it possible to be there with our 1 year old son. The extremely noisy surroundings i.e. the nearby boulevard and the cinema visitors
It was clean. Coffee and milk and cups in the big atrium ran out frequently.
service and excellent price
Nice hotel which is located close to main shopping street. Hotel staff were very friendly and helpful.
not enough electrical outlets
Location is good but the Room is to small! Not worth it.
The room was beautiful. I liked the dark-colured wood and the nice combination with green. Also nice with a bath tub. The staff was very helpful.
It cannot be that I pay for a 4star hotel and then I have nearly no space in the bathroom. In addition, I had to sleep in front of a disco club, having windows that are like 50years old (thus the noise goes through) and having no air conditioning when being forced to close the windows. All told, I had nearly no sleep and was damn angry.
I can not tell you how much I detested my stay at Kong Frederik. It was dirty, worn down, overly heated with no way to cool the room down and the staff knew absolutely nothing about the city. I hate this hotel beyond words.
the hotel has just been taken over and most of the staff seemed a bit de- motivated.No more restaurant facilities-and it used to be one of the best restaurants in Copenhagen. rooms on street-side very noisy.
Location It's dirty. The interior was quite brilliant but it's rotten now. It's easy convert this hotel into 4-stars but nobody's care. If you mind of clearnesness this hotel is not for you.
Staff were friendly and attentive and the hotel worked well in its various offerings. Room was a little Spartan
The convenient location and the breakfast There was no air-conditioning and it was very noisy with the windows opened
location and big room much street noise in room
Loved the retro feel of the furniture - so many nice 1950's chairs in the hotel. The front desk team were wonderful - really helpful with restaurant recommendations. Great location - easy walk from the train station and tivoli gardens.
very friendly receptionist; good breakfast noisy neighbors
The environment of the hotel, the danish decoration, the services, the location, confort, clean the staff. Not possible to rent a bike for half day or per hour.
Paied for double room and got a twin room. Really dissapointing!!
Close to centre Poor noise insulation. Could hear noise from neighbouring rooms and room above.
nice place close to city center small room