Would you like to save as your currency permanently or for this visit only?
Were very helpful when I lost a credit card prior to my arrival. Until check-in provided storage for bags, a local map and helpful advice.
The quality of the bedroom did not match that of the public areas.
Appreciate quick change of room when found toilet leaked. Very nice breakfast and attention during same
The hotel personnel was really helpful in finding our way in Copenhagen, the rooms are splendid (superior room) and it was very quiet although there were fully booked during the week
location, staff My room was a little tired decor - wise
The upgrade for we received.
the restrorant patio the so called superior double room is situated on the 4th ! floor without an elevator! it is just after the construction so it's absolutely unacceptable because of the smell of construction materials .I refused to stay in such room,they offered me another one saying it is the ordinary( not superior).There were so small windows that there was very stuffy there.Some strange staircase lead from the roof directly to the window! and when I was checking out next morning the reception stuff (the other one) claimed that it was also SUPERIOR room!
Hotel is quite nice but with confusing layout in numerous houses. After you learn where your room is and what elevator goes there it gets better.Room was nice and the staff friendly and helpful.
Extremely good value for price. Very nice setting. Extremely comfortable bed. Nicely decorated room with a big window. Entrance to the spa is free for the hotel guests: you can access the jacuzzi, the sauna and the steam bath (remember to bring along a swimming suit). Easy and fast connection to the airport by metro (Norreport station): 15 minutes metro ride plus max 10 minutes walking. Centrally located. Staff very helpful. We booked a 'small' double room. I have a light sleep so I personally prefer when the actual bedroom is 'isolated' from the corridor with a little entrance rather that having just a door separating your bed from the outside. Given the general high standards of the hotel, I was expecting the room to be a bit bigger and more isolated. Anyway I wasn't really disturbed while sleeping so I found it still a very comfortable room. Maybe the carpet on the hallway did the trick and probably the hotel guests were very respectful too ;) Finally: don't use the bar as a fridge to store your own food. An electronic system will detect you're messing around so it's advisable you read the instructions upfront or that you ask information at the recepti
The stuff are very helpful The breakfast finished early
Elegance and kindness is what you'll find at this hotel, and in beautiful Copenhagen. No barrier between shower and bathroom except a curtain. Otherwise all fantastic.
Great central location. Sexy Building. Great Restaurant and bar. Comfortable beds, duvets very soft. Well stocked mini bar. Room a bit tired. Wardrobe space tiny. Bathroom had mould stuck in silicone around bath, and plug was closed with dirty water sitting in basin. Bathroom amenities not what they were four years ago. Ren products have been replaced with something cheaper and less desirable.
Polite staff. Poor equipment and expensive everything.
Its location in the city center.Good breakfast Although the booking was for 2 nights, we were expected for only one night and so we were obliged to wait at the desk. Taking into account the price/night of the room : wardrobe too much small and closed by a curtain! Bathroom size not in adequation with the room size; no shower protection. 90's vintageTV-set ; poor number of TV-channels. In conclusion, very poor value for money.
Central location close to pedestrian area in city center. Quiet room (5th floor, not towards road) with good noise isolation within building. Wanna-be design (awkward mixture of cheap parquet and modern dark brown furniture). Small room. No water bottles offered. Room wasn't cleaned after being out 9:00-14:00.
Easy walking to all sites, located on the pedestrian area... The Stroget, close to the metro too. Wonderful coffee shops all around, and a running sushi place too.
location I did book a meeting room, + coffie, water and soft drinks,by tel.con. to your confference/even dept. and gave my name and reservation number at your hotel. And asked for a confirmaton by email. I received no email and t the point of need, this meeting room reservation was not in your books.
Very convenient and the staff was wonderful
buisness and plessure no
Their obvious policy to keep their guest satisfied no matter what. Their staff was excellent and polite. They fully met my demands and solved the issues I was not happy with. We ended up in a better room thanks to the hospitality manager Mr. Henrik Carlsson. I was very happy with how he solved my complaints! The staff totally met my ideas of people who work at a 5 star hotel. Even the room service was always punctual. Then the mattresses were very good and their balkony excellent! The room I got in the beginning was not clean. Then there was very little space to hang up your clothes and only 1 chair to sit comfortably in a medium room which should suit 2 persons well. The medium room was actually much smaller than I had expected or was at least not comfortable to go around in. Then there was only space for one suitcase in storage space and the other suitcase just had to stand on the middle of the floor. They emphasize design but then you could hardly wash your hands in the bathroom sink because the faucet was too short. But these complaints are small in comparison of how welcome you felt at the hotel.
Room546 was great. Huge space and huge bathroom. Windows looking out to clock tower. Service was very good. It was slightly expensive but for weekend birthday celebration it was great.
the location and comfort for that level of price I would expect a better level of acoustical insulation
Central position Breakfast service was 'average'
Large television in the room and the bathroom was clean. The breakfast has everything you could need. The room is small for how much we paid.
Excellent area; near city centre. Good size room. Nice breakfast. Very dated. Hairdryer faulty. Shower faulty. My room backed straight on to a washing up room, so v. noisy. No air conditioning.
Internet network was not very strong, Breakfast buffet was very weak compared to other hotel that I stay at in Copenhagen.
The breakfast room was understaffed when we came there about an hour before closing time
Location is great for city centre. It is just far enough away to be reasonably quiet at night as Copenhagen has many bars/nightclubs/raves, etc and can get rowdy. This is a repeat stay for me at Phoenix. be aware that "Superior room" in Europe is not same as expectations in North America. This would be a tight squeeze for 2 people but I knew that
Service, location, room as such No aircondition!!!
The easy access this hotel has to many of the sites that are to be seen in Copenhagen. This hotel is only worth it, if you wish to have easy access to everything. I would not recommend staying at this hotel if individuals wish to have a nice hotel experience. My wife and I realized it was not worth staying at this hotel. We did not like that the rooms were way too small. The rooms portrayed online and through the websites make the rooms appear bigger than they are. It was hard for my wife and I to move around and we only had backpacks with us. The bathroom was another story and we hated it. The bathroom floor is literally one floor where you stand on which you shower, go bathroom, and use the mirror. The toilet holder was barely holding onto the wall and fell off a couple times and the towel holders were in the same condition.
The room was clean. I use the wake-up call facility in the morning. On the two days, the wake-up calls were required as I would have continued to sleep !. The breakfast was fine. On this occasion, my wife did not accompany me so I did not dine in the hotel in the evening. PLease note that I stayed in the hotel previously, it is close to the EEA building where I had my meeting and my head office ma\de the booking on the internet. From a point of energy efficiency, it may be more efficient to keep guests in one side of the hotel and to have separate heating arrangements for each floor/side of the building and thus heat teh section immediately required.
good located. nice staff. nice breakfast buffet. large room bad cleaning. curtain and hole in the floor instead of shower cabin. no fan.
There seems to be aproblem with the WiFi system. I could not connect nor could my colleague. I had the same problem last year.
Friendly staff, good and quiet location. The room was dusty, internet access never worked properly.
Excellent Italian restaurant associated with the hotel. Reception staff very good A thick coating of dust on the upper portion of the window drapes in my room.(458)
the room is small, no comfortable chair to sit on, no soap and shampoo in the shower (I was sure that those will be supplied and did not bring with me!).
Location: 2 blocks from 5A bus stop, Klimt & Caribbean cafe, Saturday Israelplads flea market, Botanical gardens, Miniatures store, Chinese store, Ice cream store, and half block from fresh food market & homemade samosas. Block party was the best time. Didn't get wake-up calls for 2 days, then problem got fixed with a new phone.
Location in the Artists district and in a very quiet neighborhood . The showers are weird. Even by European standards. One flat floor in the bathroom with a drain for the shower water in the middle...don't go in with your socks on after a shower has been had...poor design in my opinion.
It's a nice hotel with the typical Copenhagen small rooms. The place is clean and fairly central and quiet, somewhat on the expensive side to what you're getting.
very small room. I asked for a non smoking room but I recieved a very smelly room ... slept for 5 nights with my window wide open ... the breakfast was very good, but the room was too small, even the bathroom was very little. When taking a shower, the whole floor get wet, go no access to the toilet or your feet were wet ... The first day their wireless internet did not work, the days after it did luckely work.
It was convenient, the staff very friendly and welcoming, comfortable beds and great breakfast I think the rooms could do with updating and the heating in the room wasn't very good
The location, very near the city center. Although comfortable and nice, the rooms are small.
Comfortable, quiet, clean place to stay for a relatively good price.
This hotel was surprisingly nice. Location was great, staff was excellent, breakfast convenient and room very nice. My only complaint is the bathroom was frosted glass. You couldn't see much (could tell where the person was and if they were standing or sitting but nothing else) but you could hear everything. it wasn't too bad but just don't expect any privacy. Also offers to store luggage for 20dkk per bag. (Approx $3 in December 2015). We used it and it was very convenient and easy.
Arrived in the morning and the type of room I booked was not available, so paid for an upgrade in that there were no available lockers to store our luggage. Would prefer to pay a fee to store luggage in a storage room.
The hotel was great. The staff friendly and very helpful. We were traveling with my aunt who is in a wherlchair, the hotel is aces sable and the staff really helped make our stay comfortable. Rooms are good size and very comfortable even with a wheelchair. Breakfast was good with a large assortment of items. Location was great since it is near Rosenburg gardens and the metro. We walked all over the city from here with the wheelchair ! It was all good.
Fine hotel, nothing to complain about.
Staff was helpful and friendly, choise of dishes for the breakfast was ok There was some strange smell in the room on the 4th floor and the sewage in the bath was not working properly
Warm friendly atmosphere and comfortable room. Being at the front of the hotel, got a fair bit of noise from the street.
Like coming home in from the cold. Coffee and danish lovely.
The staff was extremely helpful and very pleasant. They were always glad to provide information and recommendations for dining or attractions.
Great location, the room were large The room was a little tired
Excellent tv Didn't have a weigh scale so I could weigh suitcases to prevent extra fine at airport for overweight bags. ($20 investment). Two wake-up calls never happened, and I nearly missed my flight home. The clerk on desk couldn't answer me who pays for my flight home if I miss it because of his errors? Lastly, I didn't at all appreciate the maid walking in on me just as I had got out of the shower, even though I repeatedly shouted stop, and she kept coming into the room. Undertrained, I guess.
nearness to historic sites n/a
After the initial impression which was disappointing we found our stay to be pleasant. The beds were comfortable, breakfast was satisfying with a nice variety the location was good and the staff nice and helpful. The room and especially the bathroom could use some renovation
The room was very clean and cozy, the staff were friendly and location was great. Excellent value for money.
its situated 300m from the 2nd most used train +Metro station, short distance from the start of the walking/shopping street, in a safe and still quiet area. Rooms are renovated, with internet and flatscreen tv. Shared showers and toilets. no elevator
Location is the best characteristic of the hotel. It is in the very centre of the city and near metro and railway station It is a sort of dependence of the hotel jorgensen so nobody of the staff is present in the hotel during the afternoon and the night. Awful shared bathroom and no possibility to lock the shower room. Four floors with very narrow stairs (and no lift): very uncomfortable for the baggage.
Hotel Windsor is very close to the main shopping areas. rooms were decent and good breakfast The stairs!!!! If you have a problem with walking stairs + heavy luggage, think twice before booking this hotel. also the floor boards are not that soundproof. plus this hotel hasn't got a proper reception. if you check in later than 3 PM you must get the key from the Jorgensen hotel. but all in all decent budget hotel-good value for money
it was inexpensive, good location to downtown, easy to walk around the city, he staff was very friendly and helpful, they offered breakfast with the price of the room, i didnt like the shared bathrooms and showers but they served the purpose, the breakfast was ok but could have had a little more selection, but for the price it was fine,
good location, fair for its price too noisy at night, because there is a club nearby. The decoration is too old, so that the room looks unclean.
1) It's conveniently located - a short walking distance to Norreport metro station, from where we can get to the airport directly and Rosenborg palace is also nearby. 2) The hotel interior & furnishings look quite nice 1) Toilet & shower is separated but both areas are small & except for one towel holder, no additional hooks/bars provided for towels/clothes. Also, expect wet floors if you want to use the sink after your roomate/partner has just showered. 2) Staff on duty wasn't friendly, not even a smile/greeting when we arrived at night. 3) Some graffiti on the external walls of the hotel building somewhat 'spoils' the front facade of the hotel
The place is super! not far from many sightthings We saw some bugs (don't know what was the bug) on the bed :-(
This time I stayed in a private room with all the facilities and it is a huge difference from the dorm. I found my bed very comfortable and clean. Nevertheless, I would recommend this room to anybody who likes comfort for a reasonable price and great location (very close to the centre). The only disadvantage was that my windows faced a very busy street and it was hard to sleep through it in the morning.