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Breakfast was surprisingly good and the staff very friendly. Underground parking is expensive (as everywhere in Copenhagen) but facility is clean and safe. 150 DKK per 24 hours in room wi-fi per computer is not family friendly. others charges less or nothing. Wi - fi in lounge is FOC.
Unfortunately I didn't have luck with the hotel at all. First of all I have reserved an apartment, nevertheless the lady on the reception was convincing me that this a normal room. I was too tired and at the first moment I agreed on the room. I was quite surpirzed when I found out that there are blood stains on the bed sheet (obviously bed sheets were not changed). I went again to the reception and asked for immediate change of the room. The answer was that they don't have such room, or there is one available but the TV is not working. When I asked to speak with the duty manager, that was rejected with the explanation that he\she is not in the hotel at the moment (4 Star hotel without a duty manager??? Hear for a first time).
Great location. Easy reach of town center, sights and transport. Good facilities. Room was comfortable, warm and well appointed. Reception staff and room staff were all fantastic. Close to a small supermarket and across from a great little Italian restaurant - Tio Mario, as well as the adjoining hotel restaurant Ottos which did a good breakfast. Both very minor niggles....Toiletries provided were slightly haphazard - shampoo and conditioner only one day, shower gel and shampoo the next! Jacuzzi could have been a bit warmer .....
great rooms limited internet access - free only in lobby area
The mini kitchen with plates, silverware, and refrigerator. Allowed us to shop for groceries at the mall and save $ from the expensive food in Copenhagen. The extreme taxes on hotel stays. The taxes was 1/3 the total cost. My last visit to the city.
Spacious rooms compared to most European hotels in this price range (beautifully designed & appointed, too). Nice little balcony. There is a grocery store just down the street, so we saved a lot of money by shopping and preparing food in the well-equipped kitchenette instead of eating out at restaurants, which made this hotel a better value than it would have been otherwise for the nightly rate.. Nice breakfast buffet was also included in our rate (very friendly staff in the restaurant). Loved the indoor pool/hot tub. It was a great convenience to be able to do laundry right in our room, but my only (minor) complaint is that the settings for the clothes dryer were difficult to adjust effectively, despite the instructions provided in Danish and English. After three hours of drying time, our clothes were still quite damp. Then it kicked in to overdrive, dried everything to the point of shrinkage, and steamed up the bathroom enough to make puddles!
The wonderful roomy apartment and the friendly staff
The cleanliness, the staff was very friendly, the rooms have fridge and a microwave so you can save a bit by bringing food over. No free wifi on the room, the shower is no door/curtain style, and water gets everywhere in the bathroom, but looks fancy as hell
the location is good, it is near the the port, and there is bus 26 to the center [about 15 minites drive], itws in a pleasant neighborhood and about 10 minites walk to the The Little Mermaid. Price does not include breakfast and adding breakfast is very expensive.
I liked the fact there was a kitchen fridge etc to make snacks. The swimming pool and jacuzzi was also a lovely addition. Staff at the desk were very variable- ranging from helpful to rude! Dish washer needed servicing so all the china glasses etc were not very clean.
Great hotel for quiet and confortable stay. Close to public transit (one station to downtown). Very spacious, fully-furnished appartment for the price. Better than what i expected: thumbs-up ! Great staff and facilities (gym, pool, internet). Excellent restaurant, grocery store in the building. No complaints.
The studio apartment room had lovely interiors. We rented bikes from the hotel which was really great. However the lack of free internet in the rooms was definitely a downfall. The free internet in the lobby was a little spotty. The location was a little far removed, but at least it was close to a train station.
Hotel is right next to train track. Getting to it was a breeze. We were able to explore Copenhagen and save a lot of money by using public transport. Good breakfast spread. If we had to go Copenhagen we would stay there again A bit of noise from the rails.
Right across the street from the train and metro. Only a 15 minutes walk from most places we wanted to visit Right next to a beautiful park Inexpensive It's a budget hotel, which most reviewers don't seem to understand. For the price, it's a good value. It is definitely not a hostel, but don't expect any frills. Bring your own shampoo, conditioner and soap. It does back up to the railway station, so if you are a light sleeper I wouldn't recommend. But, I am a pretty light sleeper and with ear plugs it was fine.
right across from train station perfecly silent in the room; no noise from the train station (really impressed by that) the bed was very comfortable the lobby felt up-scale there was a tiny bit of mold/mildew in the grout in the shower (not a big deal) the outlets and switches were not in convenient locations (not a big deal)
The blond young girl at the reception, she wasn't just pretty but also very helping. Also we liked that the hotel is just at the train station. It was a little bit loud and the staff didn't put us in a room which isn't facing the rails as I have requested 5 months ago.
Location, very nice price, Very noisy souround,
Easy and free access to Internet One side of the Hotel, i.e. half of the rooms are next to a busy train line and therefore very noisy. This should be signalled on the website, so customers can freely decide whether or not they accept this drawback.
The front desk staff were very nice and helpful. The hotel was very clean. I'd compare the size and feel of the room to a cabin on a cruise ship. Extremely basic. The location was very good being across the street from train station. Can be noisy because it's across the street from train station. Before booking, several reviews mentioned this, and suggested getting odd numbered room to be further from train, this helped some.
Location across from Osterport Station is great. The breakfast is a good deal, as Copenhagen is an expensive city for food. My room intermittently smelled bad. Like maybe gas was coming up through the sink drain? But it didn't happen often enough and wasn't bad enough for me to ask for a room change during my short stay. That's really the only negative.
The room was a nice size, with a door opening onto a green area. Nice bathroom. Free wifi. Was told it was an upgrade from my original booking. That makes me worried about what the intended room was like, since this is what I had expected. Breakfast not included because I booked the room through kayak. Staff was not very friendly or helpful (because I was a "second class" guest?).
Nothing The most ridiculous hotel I have ever stayed at. Very long and half the rooms face an active railroad line. They lied that the trains stopped at 00.30 but they were still running at 2.30 when they reluctantly agreed to let me move to the other side. I will never go back there and hope no one else will
- Awesome breakfast, especially the breads and yoghurts - Great location, walkable distance from all the castles, city center convenient train to airport and station right in front of the hotel - Bus stop right in front of the hotel - Convenience store in front of the hotel - Next to railway station, so you can hear the trains pulling through all the time.
Good atmosphere in the hotel hall. Rooms a very basic, even a bit old, but quiet and you can get a good rest.Good breakfast buffet.
Fantastic friendly staff
Excellent staff and beautiful rooms and facilities!
well decorated, good furniture,not air conditioned which I like, old fashioned exterior which is good, generaly low key and casual character which again I like. Not really