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Location is great, clean, well appointed. Pool area was nice. Very nice lobby and bar. I wish the negative side had not occurred. Arrived at midnight after flight delays to find out that they had given my room away. SOLD OUT! No call or email ahead to inform. They put us up for the night at Courtyard Marriott, this was their idea of complementary (Similar) room, with many other high quality hotels near by I found it insulting. Next day they did make it up by upgrade and other perks. Being this is the first time this happens to me, I was shocked.
Location was perfect. Rooms looked dated, renovations in the Lobby
Check in staff was friendly and met my request Lobby looked nice Location was close to coral gables downtown and shopping area. Also close to airport Old - needs some renovation but it's definitely good enough to stay in Room was semi-humid Every time I got on an elevator, it wouldn't close. I had to get off, then I learned to press the reset button. Older nice building with needed upgrades
Old hotel, musty smell throughtout
Hotels have figured out to send the kayak customers to the worst possible rooms. The room was OK, the location of the hotel is great if you want to walk around miracle mile.
I had a King bed room for one night, and the room was spotless, with a clean and well equipped bathroom, as well as a very comfortable bed. The size of the room was perfect. The hotel is extremely well maintained, in despite of not being a new structure. The location is ideal, not too far from the airport. For the rate I paid, and the quality of treatment I received, I find it a bargain. I will make the Hyatt my place to stay when visiting Miami for a couple of nights, instead of staying near the airport. The best of the hotel, however, is the staff: courteous, amicable, sincerely willing to assist you in any problem. That makes the difference quite often.
The hotel was nice and staff was very friendly. There are lots of restaurants and shops within a 5 minute walk. I would definitely stay here again. Parking was very expensive. We opted for the valet vs. the self park as there was only a small difference. Valet service was lovely. No complimentary beach towels at the pool.
Located walking distance from great restaurants and shopping. Clean, comfortable rooms with a great 5th floor pool!
Food was okay, the pool was fine but had too mich clorox They did not specify the check out time and they charged me additional 50$ to check out when I had already paid through expedia 140$ the night. The front desk lady had told me that no additional cost were going to be made, but when I got to my final destination I saw my credit card being charged 50$
They could not get the AC working properly
the rooms are very spacious and the hotel staff was very helpful and friendly. the charge for Wifi in your room when Wifi in the lobby is for free.
Conveniently located, for malls shopping, restaurants, night life, conventions, 24-hour gym facility, choice for valet and non-valet parking, etc. business center not part of the hotel when personal laptop/notebook not available for use.
very comfortable beds and linens; good size room; concierge
Nice location easy walking distance to what is needed. Paid for internet, sheets were like sand paper.
Daniel on the evening shift was so very nice with all my questions re: my maltese. He went out of his way to help me. I so appreciated the kind and courteous treatment I received during my 2 day stay while working in Bal Harbour and Coral Gables. Thanks to each and every one of your staff. Leona
This place is very fancy, clean, quiet(even though we booked while restorations were being done). It's a like a secluded get away. I loved staying here. The staff and security were very friendly and always spoke when you pass by. You have to pay to park even though you're a guest at the hotel and if you plan on going in and out it cost you more then the overnight $24 fee so if you plan on going out in your car I suggest planning it into your trip.
The location of the hotel was excellent and the service and amenities were wonderful.
Everything and everyone was extremely professional. I enjoyed my stay.
Not much.The staff for the most part was pretty rude
Clean, good service nothing
Clean rooms. Friendly staff. No balconys.
Facilities were great. Excellent location. The staff was amazing!
Rooms were large, with comfortable bedding, and ample closet, but bathroom could use a bit more space. For the location just a couple of blocks from Alhambra Circle and Coral Way, and easily accessible to MIA, the rates are a great value. Found and killed a tiny cockroach as soon as we walked in the room. Common in Miami, and didn't see any others indoors afterwards, but didn't give a good first impression. Otherwise, they'd have gotten a higher rating.
Hotel is in a great location with lots to do with in walking distance. The historic hotel has been nicely kept up while maintaining its historic charm. Staff was very friendly. Renovations downstairs were a bummer. No breakfast available. Once the restaurant is up and running, it should be quite luxurious.
location, ambience breakfast! please offer something better!
What a lovely hotel!!!. Old fashion furniture, the elevator which required an operator, the feeling of staying in a hotel of the 1920, and everything at 300 m from Miracle Mile in Coral Gables. You have to get the breakfast in the room, and we would like to have it in the restaurant, that it is close in the mornings.
The location since Coral Gables is central to move arouund Miami. I found the room very crouded and old. The building looks nice from the outside, but the rooms need to be updated.
It is beautifully restored - like stepping back into the 1920s Staff seemed glum, as though the place is about to go out of business
Convenient location to Quaker Meeting House where I was attending a ProNica.org Board Meeting. Very nice hotel within walking distance of many restaurants. Wished they would have had gluten-free pastries with morning delivered-to-room service.
Staff very nice and helpful. We enjoyed our stay.
Restaurant staff and new General Manager very helpful and made stay enjoyable complimentary breakfast process not user friendly
It is so well preserved and historic and the staff are so helpful Nothing
I loved the antiques and the ambiance of this hotel. It was gorgeous and I will be staying there again.
Clean and well located in Coral Gables. A good value for the area, but not an impressive facility by any stretch. You could hear a lot of sounds in the hallway and above and below the room. Fortunately I was exhausted and slept right thru it and had to wake up at 6 am so it was a non issue. Also the internet speed was 1 mb, which is slow, and they offered several packages with faster speeds. Parking is $15 per night.