Would you like to save as your currency permanently or for this visit only?
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Brand new Hotel next to airport!
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
New Hotel with all facilities in excellent order. Restaurant was very good None
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
Hotel was easy to locate and convenient for our journey. Rooms a good size and clean and comfortable. For a family, the breakfast was far too expensive and we were unable to eat there!
Everything about our stay was great - no complaints on any front at all No - thought it was a really great experience
Convenient to St. Exupery Airport (15 minutes by car). Free computer and printer in lobby (20 minute limit) Hard to find from the autoroute exit -- signage could be better! Wifi is costly
no tea and coffee making facilities
Good rooms Price / quality is poor. Breakfast far too expensive.It's just a simple hotel alongside a motorway and not in the city centre.
sound insolation quite good despite it's close to a highway a bit expensive for what it is
Only hotel available at Pollutec Exhibition Far from Lyon Centre. Taxis around 50-60 €
It's guaranteed value as it's a chain - it was clean and the food was good. All in all very good value for money as it's not very expensive
Location Shuttle to airport never came - we had to take a cab. Air conditioning unit in room was broken/extremely noisy.
Location and price It wasn't clear where to catch the van, breakfast was not included, bar was not open after 11 when I arrived.
So close from the airport, very quiet and clean, friendly staff Quite easy to take the navette from the hotel to the airport, but complicated the other way round. The signs in the airport made us wait at the wrong place
Flexible check-in and early breakfast. I had problem with the shuttle bus. The bus went earlier to the terminal than the normal schedule and I was left waiting over 35 minutes for the bus. After a hard working day this is unsatisfactory and I will have to question future use of the hotel.
Close to airport. Clean and basic comfort. Was there in time of national strike but staff was friendly and efficient.
Welcoming, good dining room and good food, good shuttle service. Information not quite clear regarding parking facility
I arrived late to the hotel (10pm) and the staff was very helpful when I told them I had to drop off my rental car at the airport. They sent their shuttle over to the airport and picked me up which really made things simple for me. Staff was very friendly and attentive to my needs. The hotel was nice overall and I have no complaints - like most hotels in Europe the rooms seem small in comparison to what I can expect in the US. Overall great stay for price and location!
Close to the airport, spacious rooms A little too pricey
Good staff, good location (near the airport and Lyon st exupery station), shuttle bus available to airport
Helpfullness of the staff
It is close to the airport
Very convenient, close to the airport and near to the highway. The room was very nice and I can't think of anything that I missed except my wife.
Close to airport and Eurexpo / large , clean room /parking Restaurant closed during weekend
It was clean and efficient.we only stayed overnight for our return flight from Lyon
Excellent room and location for business trip Be aware that the Free shuttle service from the airport (even if agreed a couple of days in advance..) is not working. I had to take a taxi instead.. Bad service and communication concerning just this service.
locality and simplicity no tea making facilities in the room
No food or drink available on Sunday evening.
Clean, comfortable, efficient, modern, excellent safe parking! no
We have appreciated the modern design of the hotel and the style of the room. The personnel was very helpful and the breakfast was excellent. The hotel is brand new and very clean. I would recomment to stay in this hotel if you need a stop over for catching an early plane at the nearby airport. It is not easy to find the way to the airport if you cross the small village nearby
Great location near to the airport and just off the highway, clean comfortable rooms, responsive desk personnel, easy secure parking. Could use more wall outlets, even in the bathroom with ground-fault interrupters. Shower is quirky in the French way, no possibility to stand under the hose-tethered showerhead and not get the floor heavily puddled with water because of the tiny, inadequate glass barrier ment to block spray.
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
Good parking and restaurant; quiet location
owner from Italy and very gentle, not as other French owners.
Excellent family atmosphere, and great people running the place.
in summer rooms are too hot. no aircooling system and also in cold weather it is not possible to turn on heater. if it is not enogh cold out side the heater does not work
Took personal interest, friendly, welcoming, accompanied us to restaurant. BBC news on for us. Fab
Friendly welcome service . This is nicely renovated hotel, well managed. Superior rooms are good . Attention to details is good .Good value for money.Suitable for business use .WIFI working in the room which was the furthest from reception.
Easy hotel, with good advice, quiet environment and good breakfast - good value for money none
The Cleanliness and the hotel staff( the owners) Just the location it's away from the center but i
The staff were extremely friendly and helpful at all times.