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Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
It was clean, upper scale, and was treated well.
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
I love the Area and the building and its surroundings
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
The front door man Mike was excellent, always had the best smile and attitude each time we went in and out. Our bell hops to and from the hotel were also wonderful. Our server at the lounge was also excellent and attentive. This location is perfect since it has easy access to dining, shops and the freeway. We will definitely be back! No negatives
Comfortable bed, clean room, nice shower, decent pool, really close to shopping and Maggianos. Toilet room had no ceiling vent to air out the stink after taking a #2 and I was not informed there would be a $10 charge for parking until I checked out.
Convenient location, comfortable room, adequate parking, good value given prices of other hotels in the area. A metal clanking repeatedly from 2 a.m. to 4 a.m., which woke me up multiple times the one night I was there, which I didn't hear the rest of my stay. It makes me think it was the result of cleaning or maintenance; if so, it's a poor choice at that time of day and inconsiderate.
Everything exceeded my expectations. Staff was VERY kind. Room was way more than I paid for. Everything was just perfect. I have absolutely no complaints what so ever. All around great!
Clean. Staff was kind and polite 1) room was very small 2) we arrived 20 min early and waited. And waited as if the only room in the huge hotel was the small Kayak rate room??
Location only The air conditioner wasn't working, was too hot, we open the window and a lot of noise
Good shower. Rain style shower head. Good restaurant and friendly staff. Lotion in the bathroom was already used. No refrigerator in room. Location of ice only on the first floor. Old furniture. 10 dollars a night for parking.
The ac vent rattled and made noise as it was turned on . It was a loud enough noise that you would notice and if you could get passed that then you would have no problem sleeping . Room was nice and clean . Pool was nice
Property is just starting to show its use/worn. Staff was excellent. Door to room didn't work upon arrival and day 2. Staff fixed right away and comp'd me breakfast for the trouble. Room: carpet a tad worn. Some small maintenance items in the room, nothing major. Cap missing on toilet seat. Electrical conduit falling off wall. Couple spots on bed frame workout. Bathroom was awesome. Bed/ sheets super clean and incredibly comfortable. HVAC worked well/quiet fan.
I enjoyed the staff, welcoming and polite. Bathroom toilet light did not work. AC too loud. Stains on carpet.
TheDesk Was Very Nice...Checked To Make Sure Room Was good