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Customer service was fantastic. Rooms were clean and comfortable. Location was good. The water pressure in the shower was a little disappointing, but not unbearably so.
The room was clean, mostly. That's about it. I could feel springs of the cheap mattress through the non-existent bed pad, one thin blanket with no additional coverings available, and tiny, flimsy pillows I had to roll up in a tube to get any support made it impossible to get comfortable. I finally got a few hours sleep sitting in the stiff chair wrapped in the cheap chenille decorative throw. The rest of the room was Spartan, definitely a hotel about profit margins, exploiting gamblers visiting the casino across the street, not customer comfort.
Our TV was not working and when we called the front desk we were almost immediately given a new room. Appreciated the willingness to help us out so quickly!
The price was fantastic! The staff was super friendly and helpful. The room was the cleanest room I've ever stayed in, so clean in fact that it looked like no one had stayed in it before me. The room is smaller than typical hotel rooms, but the comfortable queen bed and furniture fit, and there was enough room to walk around the bed. Everything in the room worked perfectly. There was even a cushioned window seat! The location was perfect. Near restaurants and casinos, and next to a movie theater. Limited selection of breakfast items, but I was able to fill up with healthy choices for my long drive home. I had a room on the top floor so there was no noise from rooms above. Not a thing. I've stayed in hundreds of hotel and motel rooms on my travels and this was one of the best.
The staff was very friendly and nice. The location wasn't ideal but was still only a few minute cab ride from downtown Omaha
Clean, friendly staff, typical breakfast. One of our bicycles was stolen in the parking lot. Not really the hotel's fault as it was dumb of us to leave it on the car. Nothing really bad for a hotel at this price point so if you want more you'd better pay more.
The staff was over the top the best! All were very friendly and helpful! There was something splattered in the shower of undetermined origin. Looked like it might have been blood. There was some type of food stuck on the wall in the room.
Although the Hotel advertises itself as pet friendly ... they charged as $25!!! as an additional fee for having a little puppy with us. Not very pet friendly as far as I'm concerned.
I like the pool, workout room and location of the hotel. The morning breakfasts are good too and the staff is really nice. I stay here every time I have to be in the Council Bluffs/Omaha area...about three times a year. My only complaint would be that they don't have a small refrigerator in the room. I bring a cooler and they have an ice machine in the lobby...but a fridge in the room would be nice.
The staff was friendly. The queen beds were more like full size beds. The walls were very thin. There were only two tables in the lobby area for breakfast.