People welcoming you instead of credit cards machines. Canal +
Car parking Hotel was difficult to find, small bathroom.
It was basic facilities but good. Breakfast was good. Only the smoke odour in the room
very friendly and helpful staff made us feel welcome and want to return small room and bathroom
close to highway to Avignon Rooms are tiny.
friendly staff,good cuisine,location not the top but avignon center easy reachable... to change tv screen...
good environment The hotel stuff are very friendly.
Pleasant staff and comfortable room.
Good breakfast and staff was very friendly. Room was small, but for the price, it was appropriate.
excellent for money.The breakfast could be better,but it's ok for France.
Pleasant reception staff, pool. Buffet breakfast soon ran out of food and staff refused to re stock the table, don't be last down for breakfast.
The pool was nice on a hot day. Breakfast was quite good for the price. We had to wait a long time to be booked in due to some problem with computer. The staff were very nice about it but a drink whilst we waited would have been nice. They did allow us to use our room towels for the pool whilst we waited. The hotel was not as we expected for the price. I think the pool cost a lot.
Nothing Hotel building is like a container box. Very old and small room, too narrow for family. I strongly not recomend this hotel for family. I made 6 hotels for my vacation, this hotel is worst.
The air-conditioning worked only for the first day. Even when it was on, it did not help a lot. The room is just too stuffy and hot. Suggest not to stay during hot summer.
Helpful staff, clean, good A/C, nice pool.
use of pool and close to main motorway and choice of eating facilities. only 1 of the 3 rooms booked was available - a second room was organised at a nearby acotel. very disappointed.
It was comfortable,clean and friendly and helpful staff.It was handy for trips to town but difficult to get to town when the buses were not running for a public holiday. The fact that there was only one bus and difficult to get to town during the public holiday time.I do not remember any details about the need
The daytime manager was pleasant and helpful. Our second room was basic, but clean. The night manager was awful. The code we were given for after-hours check-in did not work, so some other guests let us in and helped us find him, but he was abusive and at first refused to help us. Only after we demonstrated that the machine wasn't working did he sullenly get us a room key - for an already occupied room. The room we finally got was small, dirty, hot and uncomfortable. The next day we were moved into a cleaner, cooler room. The hotel's location would have been very inconvenient for visiting Avignon, if not for the fact that extra buses were running during the July festival in Avignon.
The staff is helpful and nice. The gentlemen helped us to book a taxi on our departure date. That's quie early and we won't be able to catch our train if he didn't help us. Though his mother language is Franch, he speaks quite good English. However the bill includes 4 breakfast but we juse ordered 2 at that time because we check-out early. (We just know that after leaving the hotel) Even worse, we missed the breakfast because we didn't wake up on time because we were still using the UK time.......wasting 4 breakfast in total.
Easy access, big parking lot, friendly staff, swimming pool (small but in good condition), restaurant and breakfast ample opening hours (7-10 am/pm). Restaurant prices high in comparison with room prices, poor breakfast, noisy air conditioning in room, small bathroom without hair dryer.
The location was very good since it was near the highway. Made it convenient to drive to other destinations.
This is the poorest hotel I have ever stayed in. The room was dirty the whole hotel is in very poor condition and despite complaining no one offered to make any reduction in our bill I would never recommend this hotel to anyone.
It was not too large(and therefore impersonal) so 'small & friendly'. Also an easy stroll into the city centre and I also enjoyed the rural walks from the hotel in the opposite direction. The breakfast was excellent value. We stayed 4 nights and would have liked a little more wardrobe space as we were attending a wedding. A set of drawers for shirts, socks and underwear instead of shelves would be better. Only one towel per person is inadequate and shampoo was not provided.
Staff was very kind. Make you feel the most important guest in the hotel. The room was clean and nice, exacty as I expected. Breakfast is too expensive.
convenience too many little things were annoying at this hotel 1) canvas chair on my terrace broke as I sat in it, should have been noticed as defective. 2) no light in closet, and closet door hard to open as bed side table in the way 3) toilet room no where near sink, hard to wash hands, 3) restaurant rather grim and food only ordinary (unusual for France) 4) poolside noisy and crowded 5) No newspapers in the morning as at all other good hotels 5) my bath tub and sink dribbled the water in and out...took 35 minutes to fill tub 6) did not clean room until 2:00PM
Staff very helpful especially reception.Food was very good aswell. Expensive for the quality of the rooms-the hotel definitely needs to be refurbished and updated.There were no lounges/sitting areas and the restaurant/swimming pool area felt very cramped.Overall very expensive.For some reason my booking (I cancelled and then rebooked at a cheaper rate) didn't reach the hotel-luckily the hotel had a room.We moved after two nights.
Silence, gardens and staffs Due to very weak signal reception, WIFI internet access is not available as described
Away from the centre of the old city, which was packed because of the Avignon Festival. Peace and quiet with rest and relaxation by the swimming pool could be followed by a short drive into the centre and some sight seeing.
We found the hotel to be very relaxing and peaceful. The staff were helpful and the food very good. The only slightly disappointing item was the Breakfast Buffet. Rather limited and unexciting.
Everything!! We had eaten at this hotel two years ago, and decided to spend a very special anniversary for one night en route to St Tropez. The room was very comfortable overlooking the beautiful gardens and swimming pool. Food was wonderful, tasty and well presented. A place to return to!
Room was good and breakfast was excellent No swimming pool
close to restaurants and shopping mall. The front desk counter was friendly and helpful the parking compound was dusty.
Friendly staff, cleanliness, excellent value for the cost
perfect kitchen and stuff, nice pool and atmosphere
The service was excellent, the food was out of this world (congratulations to the chef), overall the staff was very friendly and helped regarding all our requests. Relaxed atmosphere No, we were very happy. Clients should be aware that although the rooms are very reasonably priced (semi-luxurious, I would say), the restaurant is very expensive. But it was well worth it. The food was stupendous.
Standard of hotel A1 100% top notch, as too were the staff. Fantastic location, ditto premises and attention to detail. Totally perfect in every way, could not have been better. We will return.....
We liked this typical atmosphere one gets in French Hotels et Chateaux, unique in the world. We also liked the central situation in the Provence, close to Avignon, very close to the highway. no complaints
Accomodation is very complete, staff is professional. The ambiance is nice (manor and chapel). Swimming pool relatively big. The elevator in the chapel is very slow and the carpet in it has to be cleaned. But this is a minor issue.
A charming inn rich with history. The grounds are beautiful and one of the best bathrooms we have had in France. A lovely place if money is no object, although we did get three nights for the price of two on the booking.com site. The meals were over the top expensive. We were seated in the dining room and the owner came in and told my husband he should be wearing a jacket for dinner. This embarrassing situation could have been avoided if the website had indicated their policy or strong suggestion for dress attire. Because of this, we chose not to eat subsequent meals at the hotel and dined elsewhere.
The staffs of hotel are very nice and friendly. Dinner was excellent and especially enjoyed to see wine list which had a lot of reasonable priced bordeaux grand vin of good vintage.
Great Service and Food, very rustic and very french Air conditioning did not work very well in the room because of poor design
The hotel is beautiful with excellent grounds. First class restaurant. The air-conditioning in our room did not work which made for a very hot night. Staff were informed but took no action.
The hotel doesn't look like much from the outside, but once through the doors a large, beautiful courtyard (very well maintained) appears. Nice pool area, and well appointed spa area. Fantastic meal at the restaurant. Very friendly staff. The location is a little "off the beaten path", and you need a car to get anywhere. Overall, a little pricey (both room rate and restaurant).
Very nice and quiet! Excellent Dinner. Very friendly staff. Secure place and parking ground. Close to Avignon. Will come back...
Relaxing, clean and friendly Too expensive by far and poor location
Spa facilities, swimming pool area and the hotel grounds and decor were very nice. Staff were also very attentive. Free wifi in the bedrooms. My room was very small although I was advised of this when booking so can't complain, there are a couple like this, and based on other reviews, most rooms are larger (although this would cost extra to the 185€ we paid per night). My main issue was the cost of any extras in the hotel. Menu prices and drinks were extortionate even if it has a michelin star. Since it's a good 10 minute drive from Avignon, if you don't have a car, you have to go by Taxi, and for some reason that costed around 25€ each one way journey too, making it an expensive couple of days. Not sure if it's normal, but the taxi drivers seemed to start their meter when they were called by the hotel, so the starting tariff would range from 6.50€ to 8.50€ which isn't great.
The friendliness of the staff and the food was fantastic Need a map to get there!!!
The staff were very attentive and polite. The layout and facilities in the hotel were lovely and there was a lot of attention to detail. Lovely scented rooms.
All the staff were exceptionally polite and helpful, especially the staff at reception, and the restaurant was of a good standard.
quiteness, close to town centre,spacious garden pool water was not heated and a bit too cold
We knew this hotel from a previous stay 10 years ago, it was nice to find out that it still matched our expectations. The restaurant as good as ever.
We absolutely loved this hotel! It has lots of Provencial charm and our room was very pretty and spacious. It is the perfect place to stay in Provence if you don't want to be with all the crowds in Avignon center. It is about a 10 minute drive to Avignon and easy access to other areas of the Luberon region. There are no restaraunts nearby so you will need a car for sure. The hotel has wonderful food but is pricey. It has a great outdoor pool, indoor pool with spa, very lush landscaping and beautiful patios. Very attentive service and wonderful personel.
Clean and tidy cheap and good for a one night stop over
ok for a quick sleepover without any comfort requirements the room was dirty, linen and towels hadn't been changed for ages, with stains visible on pillow cases, bed linen and towels. it was obvious that someone in the hotel had tried to cover it up instead of changing it.
The staff was very nice. There are no internal hallways at Premiere Class. The hotel takes the motel concept. You access your room by the external balconies. Your window faces the balcony. At other hotels I avoid the ground floor as I like at least some privacy and want to avoid people being able to look through my window. At Premiere Class all rooms are ground floor rooms and there is no privacy. The windows are small so not much light comes in if you open your shades... and if you don't well the lighting was horrible. I felt like I was in a tiny dungeon. The desk was too small to sit at comfortably with my computer.
The rooms were dark and tiny. The shower was definately not great.
Clean, compact, organised, good breakfast. Way out of town, wrong gps coordinates on info.
Good comfortable bed. Good Breakfast After hours there was no one at the hotel and the parking lot was locked. Was not sure how to check in.
The proximity to the Avignon Nord commercial centre and a number of restaurants, and proximity to the motorway and main roads to Avignon and other places in the vicinity.
24/7 checkout, free parking, free wifi, airconditioning. space shuttle bathroom (1 sq m probabably), bed looked like it was not cleaned after the previous client, poor breakfast for its price. Would be good value for money if the room costed about 30 euros, otherwise too expensive for the comfort provided.
Basic spot for day/night trip,fairly remote from any city,within shopping complex,with no communication with the city.Selection driven by price.Clean place to sleep only Very unprofessional staff,no language skills and very unfriendly and unhelpful.I have exoerienced this,when got lost and tried to get driving directions on the phone.Room cramped with bunkbeds
The room is really value for money. Although the locations was away from Avignon centre, it was no problem for us as we had rented a car.
Comfort of the room, very good attitude of the hotel staff, good price during Holy Week, good location to travel around Provençe. In summary, excellent value for money. Location is good in the sense that it is very close to the highway to travel around, but it is not in a charming place (commercial centre area). However, it was also useful to eat at night, taking into account that we travelled with our 5 year old daughter.
Very nice for a four day stay in Provence. Good breakfasts, nice resaurant. lovely clean rooms. Excellent, friendly, helpful staff Bed a bit on the hard side
Location and security The pull out couch bed was unacceptable.
Herve (maitre d' ")was particularly helpful. A very pleasant feeling about the hotel. The continuous breakfast "cafe" is also a good idea. Lack of mirrors in room for ladies to do obvious things for preparation.Also no plug for hair rollers in bathroom which was only mirror. What does a woman do!!!!!
Breakfast room staff was excellent, especially the lady manager! None
Convenient location close to Autoroute. Helpful staff and very pleasant rooms.
As always staying in a Novotel hotel is excellent. They cater for children which is an added bonus. The hotel was lovely and the reception staff excellent. We will definately use this hotel again.
clean room friendly staff plus good value for money
Staff is excellent. And, good location for the travel in Provance area.
Staff were excellent, polite, informative, interested.
Very conveniently located close to the off-ramp of the Autoroute, nice hotel with parking spaces right in front of the rooms (Motel-style), good breakfast, good restaurant
Conveneient, friendly staff and excellent town.
The evening meal was simple but very good and fair price.Rooms very clean. in quiet area as requested. Rooms rather old and tired and very small. A/c did not work on warm night. ( Clearly unservicable for some time). B and b was expensive for quality of hotel.
Convenient location and very good restaurant facilities
It was easy to find off the motorway. The Staff were very friendly, and the rooms were updated, and clean. Good Blow Dryer too! Only that I don't think the Aircon was working in our room.
A very fresh hotel; rooms were of the standard we would expect and breakfast was excellent, and at dinner it was well represented and extremely high degree of food presentation and cooking with excellent humour from good staff. Nothing to dislike
Good location, clean, comfortable, silently, friendly staff. Free private parking just in front our room. Near the city turistic attractions: Chateauneuf-du-Pape and Avignon. Nothing.
staff were very friendly. breakfast was great too. location beautiful.very relaxing
We really felt like royalty
It was an incredible setting with very friendly, accomodating staff. It was a highlight of our trip. It is expensive but it was worth it for a special experience. Evening meal was superb. Breakfast is over priced (but so are most French hotel breakfasts) however due to remoteness there are few other options.
The Hotel is Stunning, one of the highlights of our trip. The staff and owners are friendly and helpful. The food was amazing, best meal on our trip. Overall a wonderful experience, we will beback. Not a thing wrong
I liked the site, the castle and the room. The staff, actually the owners, were very frendly. We dined at the restaurant and the meal was really nice. The breakfast at the terrace with a beautiful view was unforgettable. Nothing
setting, building, views, terrace, rooms - all was magnificent No
Location is prime, the Chateau is located up on the small hill right in the middle of the vineyards,there is also a miniature arc that resembles the Chateau at the entrance driveway so you won't miss it. The bedrooms are beautifully decorated (period decoration) and the toiletries provided were attentive. Staff speaks perfect English and extremely helpful and nice. Definitely the place to stay for the whole french experience. There is also a swimming pool, but it wasn't open the time we were there (September). There is also wine tasting within the vicinity. Our friends stayed in the cheapeast classic room which was extremely basic, it almost felt like the little maid's room tuck in the corner, although the bathroom was top specs. We stayed in the room which was a slight upgrade, and it was a million times different, it was worth the extra 20EUR for the room. Breakfast is continental and quite expensive.The most disappointing was room facilities, there was no kettle or any warm drinks in the room. Our friend had to ask for hot water, and the reply we had was hot water is only provided in the deluxed bedroom, but in the end they gave her some hot water as she wasn't feeling well. Considering the room prices, I thought there would be provision for hot drinks in the room.
Fabulous location, well appointed rooms, friendly and compentent staff. Great restaurant (new chef since Feb 2010). Excellent value.
The hotel staff were excellent! We could not find a restaurant to eat at a nearby town and returned to the Castle hungry after they closed the restaurant and they sent for the cook who returned and made us dinner. Excellent service!!! Rooms were great however needs a bit of repair! Views were incredible!
This is a beautiful place for a romantic getaway. The staff are attentive, the food is to die for, the ambience romantic and waking up with a view over the vines is divine......10 out of 10. We have nothing negative to say
This is a beautiful countryside hotel. The room, the facilities and the view were beautiful. the air conditioning was broken and while it was fixed, the overall cooling at the hotel was not working very well during all our stay. Restaurant and breakfast are very expensive
very good michelin starred restaurant, quiet location in a garden the room was charged at 170 euros whereas the booking was made at 165 euros. This was only noticed later.
The staff was great! Very helpful especially about accommodating our late arrival and parking. Very friendly night and morning staff! statue at the front greeting guests
Very good location, "near to everything". Fine breakfast.
very helpful and informative staff; charming setting shower fixed on wall at 5ft.6ins high; I am 6ft.2ins..
The hotel was very comfortable, well decorated and furnished. Although the buffet breakfast was generous and varied, some fresh fruit would be welcome. They need to ensure that the taxi firms they contact on behalf of guests are reliable.
Well laid out, up-to-date rooms, helpful staff, friendly environment, good parking available near by, good pricing, clean.
The position to tourist attractions was good.Good eating for night meals around hotel.The market outside the door on a Thursday was a bonus
Great Location, Very good service Small room, shower and plumbing very old!
Very pleasant atmosphere. Staff helpful and kind. Relaxed and comfortable stay.
friendly service, once you found the hotel pleasant, central location, clean rooms
The staff was very good, they took the time to tell us whatever we wanted to know. The room was very comfortable and quiet.The parking on the street was very easy and the access to the highway was very good. Excellent location. The bathroom was ok but the shower stall was small and the door didn't work well. The free WIFI was a problem for the three days that we were there but the owner tried to rectify the problem without success but he tried hard.He was having an expert in the day we left.