I didn't like the meal I had at the hotel.
Kind staff. We didn't like the sheets and the towels et the hotel, they looked old and weren't comfortable.
dinner was excellent, the staff were wonderful, an enjoyable time breakfast was a little disappointing, perhaps we were too late down, but the croissants were superb
The hotel staff were helpful and very accommodating. The hotel itself is located about 15 mins outside of Neuchatel so it is very convenient to seeing the countryside and also for a city day trip. The breakfast was barely that. Breakfast was bread and cereal. Coffee was brought to the table. There was no yogurt or even fruit available. Even though the breakfast was included in the room charge, the bill reflected that the breakfast was 15CHF per person which it was definately not worth. If there were no breakfast and the room were less expensive, it would have been much more worth the price.
It was quiet, and very clean with good bed, important for resting well. Seemed to have good restaurant attached too. Friendly staff.
It is in the middle of nowhere and hard to get to if one is not travelling by car. There is actually no bus that takes you to the hotel and it is quite a walk.
We visited the local ski slopes, went to chaux de fond on the train and spent time exploring Neuchatel - there is a two hour mapped walk around the town The hotel was excellent and the staff were very helpful. The hotel is a little off the beaten track and takes 15 minutes to walk to nearest bus stop - we didnt have a problem with it and there is a daily ski bus from the bus stop too. The staff picked us up and dropped us off with our cases.
Nice location, convenient for Neuchatel Small television at a high level
The staff was very cooperative. We were running late, so we called ahead and explained our situation and they left the key out for us. The cost of the breakfast was high.
It was nicely situated, easy to get to once we figured out the directions. We loved the view of the alps. The beds were not comfortable, the springs were so close to the surface of the bed. There were only 2 outlets in the room. There were no amenities, we're used to coffee pots at that price, and a hair dryer. The TV was small and poorly situated, probably because of the small size of the room.
Location next to the railway station - easy access. Cleanness and friendliness
Location in Neuchatel is excellent with perfect views of the lake. Very convenient to the train station. Staff extremely helpful and polite The room was extremely small. Not that I really needed more space, I guess I was just surprised when I entered and the room had a tiny single bed in a room only slightly wider. It turned out to be ok and very comfortable.. just not what I expected especially for the price. It definitely was not a double room as booked!
It was vey conveniently located next to the railway station so no need to use a car. Staff were friendly and helpful Decor seemed a bit old in the room, though this was not really a big problem
the kindness of the personnel
Very kind and helpful restaurant staff. I was twenty four hours in this hotel, and the same litter I saw in the hallways on my arrival was still there when I checked out. Scruffy looking kitchen and cleaning staff smoking outside the hotel, did nothing to add to the ambiance. The room was tatty and needed renovation. Terrible bedside lights that flood the entire room with glaring light. Old worn-out mattresses made for a very uncomfortable night. Nice staff overall, but with all the many problems, I would not stay again at this very overpriced and poorly managed hotel.
Convenient position. Parking concession. Access.
Excellent hotel with very good service. Staff is very helpful and courteous. Location is very convenient, very close to downtown and train station. I will definitely use this hotel in my next trip.
Hospitality of the hotel's staff, excellent location, reasonable price
I liked the excellent central location on the lakeside and in the city centre.Good buffet breakfast and excellent restaurant for pasta/pizza and beers. Nice hot shower in bedroom. Helpful bi-lingual staff
Very good location, closed to many seeing points. As per guide by the hotel, I paid SFr 15 for 3 hour wireless internet access. Provider was Swiss Telecom. But, signal was too weak anypwere anytime in the hotel. Succesful access time was only a few minutes. I just wasted money.
The View very noisy from the bar until 2:30 AM
The location was good. Staff was very helpful and accomodating. Would be great to either have fridge in room or ice machine in hallway with an ice bucket.
Convenient for for our trip! Perhaps the breakfast offered could have had more variey!
The room was very clean and had a nice bathroom. The staff was very friendly and helpful, even when I had special requests. The location was perfect! I wish the room had been larger or had a view.
The staff was exceptionally helpful (and thankfully, for us, they spoke English!). Great location right on the lake, and close to shops/restaurants.
nice breakfast in a nice room / charming village / very good gastronomic restaurant at the opposite of the hotel old styled bedroom, old bathroom
- small but very nicely decorated rooms - nice owners - nice breakfast - free parking available
Charming hotel, very friendly staff and well appointed rooms. As a solo traveller I appreciated such a small touch as having a book shelf in my room with books in many langauges to help pass my time. B/f was quite basic, by 9.45 all the cheese was gone. As it was an additional charge I felt there could have been more provided.
Location of hotel quiet set in quaint square with restaurants & areas to walk. Very friendly relaxed service
great staff, very polite, charming location no hairdryer
Did not like the location No service for meals and the breakfast was over priced for what they gave
Hotel staff were very friendly and hospitable. The ceiling above the shower was very low. We needed to sit while taking a shower. not very prctical.
Staff were very friendly and helpful. The location, just outside Neuchatel was great. The breakfast was very ordinary, and not really worth the extra. Being in Switzerland, I sort of hoped for something like Bircher Meusli rather than Kellogs fun packs, but they did supply local cheese. The bread was good too.
the hotel itsself was really beautiful,a family run business at the beautiful village of hauterive!rooms,decoration and breakfast were all great!
Staff were friendly and helpful. Rooms were spacious and clean. breakfast was good. Hotel is located next to one nightclub and above another. noise wasn't too bad but may cause problems for light sleepers. Parking was secure but the card system had problems when we stayed meaning that we couldn't get out and missed a pre-arranged event. Paying to park at a hotel I feel is inappropriate and designed to wring as much money out of you as possible. At least they could hide it in amongst the room charge if they need the money that badly.
A bit old furniture, expensive wifi (!), paid parking (if you are lucky and park in front of the hotel then 10 CHF per day but if not, you have to park in a double expensive public parking in the underground garage.
Location is right next to the old town. Staff is friendly and helpful. Room was large and with a great view from the top floor. We asked for and were given a quiet room. The restaurant is closed on weekends, as are most in the town.
we are satisfied with every thing of the hotel, especially the splendid breakfast.
The convenience of its location close to the railway station & shopping centre, - we were using public transport, and only staying one night. The hotel was generally rather shabby & "worse for wear" - in need of refurbishment. Fortunately the Irish Pub next door was quiet - make sure you get a room on the opposite side, overlooking the river.
Great location - next to Fribourg Centre, train station, city center and old town. Great breakfast. Good/friendly staff to help you. The room was small and space was limited (what do you expect though in EU)
Lack of air conditioning is unacceptable
Very close to the centre of town and train station which was a plus
No temperature control for the room heating
Near the train station Price of and content of breakfast
the comfortable, homey atmosphere
It was a bed after a long day. The description on the site was a lot better than what the hotel actually was.
location in the center of the city nois in the hotel
The sound and smoke permeated the rooms making it very uncomfortable and noisy.
Its location very cloe to the station and the center The breakfast. The service and the food provided
Kind receptionists Yes; When booking I was under the impression that this was a fairly luxurious hotel with good facilities including a swimming pool, but on rechecking the website I could not find this information. The reception was miniscule, no lift, the hotel name was hotel des Alpes, , chamber maid noisily started cleaning rooms at 8h00 am ,very poor soundproofing, no views, small tv , no bath, toilet roll holder down by radiator,
Very helpful and pleasant staff, great facilities and very clean.
French-only speaking staff in the breakfast restaurant
Breakfast was too expensive compared to what you got.
Marvelous nature,eco houses and ecofood plus incredible views of mountains
Stunning scenery, comfortable rooms, quite good to have no television and bookshelves dotted around the place. Everybody read! The proximity of the farm was a big plus with the children. The beds are very low. When I enquired, re. my elderly mother possibly wanting to come, I was told it was possible to raise beds. Maybe this should be advertised in the rooms. One member of our party with 2 new hips really appreciated a raised bed the second and third nights.
Very confortable room, amazing place, good food, english speackers If I didnt have called to the hotel about 10:30 p.m from the road (Bern to Neuchatel) I probably would get lost. I arrived at 2 am. On the other hand, when I called, I find an well prepared man, who gave-me correct instructions.
I liked the design of the rooms very much, simple and peaceful. We found the food at dinner very bland.
Very nice hotel. They offer freshest food, and organic food, since they have their ranch and farm. Of course the food served in the hotel is a little bit expensive, but in Switzerland, all food are expensive, no matter where you go, compared with other European countries. Also, it is an excellent place if you travel with kids, they offer extra bed for kids if they found you travel with kids. My son really enjoy what he found in the ranch and farm, very close to the nature, good for him. Maybe the hotel want people stay with only for relaxation, so they do not have TV in the room. If they can offer WIFI or wireless, it could be better.
nice view breakfast
Location is fantastic. Food expensive and disappointing. Wrong meal provided, badly cooked. No hot water in suite. After complaints it was suggested we go across the car park to a vacant room and use the bathroom there. Some windows in room did not have curtains or shutters.
It was a very quiet room in a small town. We stayed in the seperate building in a double room with a shower. The rooms were very simple, it was nearly like staying in a cabin which was neat. It was easy to drive to surrounding cities during the day. Parking at the hotel was free and not a problem to find a space. The food in the restaurant was good but expensive (we ate there one night). The breakfast was good with a selection of the usual fare. The store in the lobby has some neat bio products. The bed was very hard. There also was no tv, which some in my party were dissapointed about.
Restaurant is grossly overpriced; chf28 for a bowl of pasta with pesto? They have you over a barrel as the hotel is in the country. Hotel is overpriced for what it is.
A friendly, comfortable ambiance with a great view to the Neuchatel lake and the Alps. A very nice room with carefully chosen decoration and furnitures. A delicious buffet breakfast with home-made dishes, that was even served till 11am!
Spacious room. Quite old hotel. Not very clean room. No air condition.
Helpfu lstaff Room a bit bare
Parking was free Staff was unfriendly. Room was okay at best. Internet was terribly expensive. Nothing around the hotel.
The room was quaint. The size was comfortable and the room itself was very clean. I'd say that the staff, in general, is very rude. Not one person smiles or greets you pleasantly - it always feels like youre bothering them. Also, it must be said that when we booked the room for 1 night in the afternoon, the front desk clerk said the room (119 SFr) would include breakfast for us. We asked where, and she showed us. The next morning, we came downstairs and ate the poor breakfast (1 type of cheese, 1 unidentified salami, hard-boiled eggs, 2 yogurts, croisant. This is breakfast). When we checked out soon after, another front desk clerk asked if we had breakfast. We said yes, and our bill jumped up to 150 SFr.! We explained that the meal was included, and they claimed it isn't, extremely rude and unapologetic. Never again.
The rooms were always clean, we had clean towels everyday/ It did not have AC and was a bit frustrating as one of the days we stayed there was very hot.
Cold tiled floor, no carpet, no house slippers
It was a short walk from the funicular that takes you to the train station. The buffet breakfast was included in the room rate and it was very good.
The hotel is situated from one side, close to beutiful lake, from other side is easy to go to from the railway station (funicular line station is about 60 m). The hotel has a good style of design. The reception hall is not large enough. But for the 3 stars hotel it's good.
Good location (the lake, the funicular are two minutes walking), good taste design.
Friendly staff. I had a problem with a noise in the bathroom, and I could directly change rooms.
The hotel was located very close to lake neuchatel in a quieter part is town a few minutes walk from the centre Like the rest of the area the price was high for what you got compared to UK prices
rstaurant service was not so friendly
My room on the top floor was spacious and quiet, with lovely views from the dormer windows of mountains and sea. The staff was pleasant and friendly, the atmosphere was comfortably low-key, and the location was convenient to the town centre (on foot or by tram) but far enough away to avoid the noise. Unfortunately, I arrived during an unusual heat wave, and even with a rotating floor fan running non-stop, the un-air-conditioned space was so stultifyingly hot that it was all but unbearable, even at night ... especially as a sign tacked to the window advised against opening it with the lights on because of mosquitoes. The room had few amenities and no safe. The bathroom sink also was very slow to drain and needed unclogging.
Close to town centre and lake
My room was available much before the published check in time. All areas of the hotel are clean and tidy. Room looked newly renovated. The hotel is modern in apperance. Breakfast is basic but plentiful
Large, clean rooms. Good breakfast. Cool vibe.
I was with my male colleague and we share the room, but the beds where together (It was a double bed). so its good to put an option on the website to chose which kind of room we want, double room with separate beds or double room with big bed (2 bed together).
Service, staff and clenliness were excellent. The room could have been a little cooler.
Nice staff Great site Romantic room design One of the most beautiful hotels in the Europe
the friendliness off the staff NA
The style and layout of the rooms is first class,add to that real privacy and the feeling of sitting on the lake/water Unfortunately it is a disease that Hotels insist on execcive charges for mini bar (standard items) and the price for a continental breakfast. We regularly stay at another 5 star hotel in Switzerland where the mini bar & breakfast are all part of accom which is overall less that the Palafitte.
Very relaxing, felt as though we were on holiday somewhere exotic even though we were within a stone's throw from Neuchatel, the restaurant was excellent as was the service, the facilities provided in the room were of a very high standard and they had thought of everything. We actually asked to upgrade to a Lake Pavillion room once we were there. The heating system was on full and could not be turned off -- the only comfortable way to sleep was to have the main window wide open all night. It was also too expensive -- only affordable on the basis that this was a one-off and we would not go back due to the cost.
Room facilities and view
Unique design and room facilities, wonderful lake side location, the only suite hotel above water in Europe, superb food and wines, an experience not to be missed Some aging wooden planks along the access to the lake side suites do no longer match the luxury resort.
the wonderfull setting off the small appartments on the water, the nice service and attention also for us as a family
Great location on the lake with decks right out over the lake There was not much choice for food in the area
Everything is quite comfortable, very calm, clean, the parking place is close to the hotel.
The kitchenette appliances were good. The room had a lot storage space. The location was good, not too far from the rail station. The staff were friendly but spoke only French, so communication was not easy. The kitchenette had no utensils, so the good appliances were almost useless. Cleaning was not done all days.
Very centrally located. Nice and clean. Rooms on the (pedestrian) street may be a bit noisy in the evening if Fribourg wins a sport match!
The location in the center of Fribourg is very nice. The reception was friendly. A hotel with a disco downstairs is not the ideal combination, certainly not on a Friday evening. There is a lot of noise from downstairs and from the street.
Large room. Excellent location. It was advertised as having wiFi. But we did not know that we needed a code . When we got back to our room at 10 PM, the front desk was not staffed.
Hotel was very good for the price we paid. Only our room was located at the front side on the first floor. We had a lot of noice from the street. It was not possible to sleep with the window open.
Good location. A bit noisy from the street.
location, cleaniness, frinedly staff (though they could only communicate in French)
location is good, room is good the oven and stove is not working, and there isn't any utensils other than a kettle and 2 cups and saucer and teaspoon
nice and clean rooms there was no cot bed available
Nice ambience, polite & eager to help staff with English, German, French language knowledge, cozy rooms, quiet rooms with a view in the garden. Free Wireless internet in rooms/reception/cafeteria was also a good feature. Everything went smoothly during our stay (3 nights).
Proximity to town centre. No hotel parking, or preferred rates in adjacent public car park.
The bed was good and comfortable
A great hotel in the old town of Neuchatel. Lovely friendly and helpful staff who couldn't do enough for us. Rooms were nicely designed, spotlessly clean, warm and comfortable. The buffet continental breakfast was nice, plentiful and pretty reasonable. With the hotel just as short walk into town and from there the lake, I would stay here again or recommend it to friends.
It was a lovely small hotel, great staff, clean, comfortable spacious, good breakfast, great coffee, nice patio, close to everything. No
Welcoming and friendly staff. Room clean, good continental breakfast. Hotel few minutes walk from the town and Lake.
Friendly staff & the best coffee I've tasted in a long time!
Very comfortable room. Good breakfast. Very pleasant people.
The size of the room and the decor. Very quiet.
The location was excellent. The staff very friendly and the room very comfortable. The breakfast was huge and varied, and the weekend offer made the place very affordable.
Was not warned that hotel was a building site
The hotel staff was helpful and friendly, my room was clean and comfortable and the location was close to the train station and the city center of Nuechatel.
The hotel is very elegant and very well located at the seaside of Neuchatel. The rooms with view on the lake are great. No.
Liked its good location No gym. One of the reasons why I booked. Breakfast was very poor. No fruit apart from kiwifruit. Not appealing. Room was suppose to be a superior room that could sleep 4. I think you would have to be childen or dwarves. There was no room
Everything we had nothing to complain about
Very little - it is being renovated. The location is convenient for the town centre. The room had just been decorated smelled heavily of paint, the A/C had been removed, in August! The corridors were hung with bare wires and light bulbs. The wires almost blocked the corridor, a fire hazard. The stairs were blocked because of painting, fire hazard! Workmen's tools were left in the corridor. The building was covered in scaffolding incl. outside the window - security hazard. The staff said sorry - so what?
The reception staff were all attentive and helpful and spoke good English. The design was pleasing and interesting. The lakeside view from our room was lovely. In retrospect, I think it ought to have been pointed out that our booking was inclusive of breakfast.
Lakeside position, Reception staff, general ambience Reception although given assurance that due to my late arrival the kitchen would be able to supply something to eat, this was countermanded by the extremely abrupt Head Waiter. The extraordinary arrangment was made on my behalf by the excellent Receptioist but I was assured by the head waiter he was the controller of the kitchen and not the chef de cuisine!
Location. Memories. Very helpful at front desk.- gave us an upgrade when they couldn't find our reservation Arrived to find no reservation tho we had a Booking.com confirmation and we were not pleased. Hotel did respond well.
This hotel had beautiful views overlooking the Lac du Gruyere with vistas of mountains. The food was excellent, and the staff most accomodaing, even the the extent of serving us breakfast half an hour early (so we could make our flight out of Geneva). Some initial language difficulties (French) were soon overcome. Highly recommended
beautiful view of lac gruyeres no sheets on the bed just a feather bed comforter
Nice location, good restaurant, poor prişce quality for the hotel room. Hotel service was friendly Such location, view and food deserves a better quality hotel room
View (from lakeside room - with balcony) - fantastic. Food excellent. Staff could not have been more helpful. On edge of Alps - very convenient for touring. Room comfortable, but not luxurious for price. No iron, tea making facilities, CD/DVD as one would expect at this price. But WiFi free
The view from the lake view rooms is wonderful. The rooms, although simple and old fashioned, they are very clean and the beds are comfortable. The gourmet restaurant was superb. The rooms need updating really. Breakfast could have more fresh products like fruit and yoghurt
Friendly personal with every time extra service possible, great breakfast and dinner !
Could use a fan or a/c unit in rooms during the summer months! Breakfast was a bit weak, thought it would be better.
Location and views of lake are amazing. Would have like to have a menu available in English.
The view over the lake in the morning was lovely. The checkin procedure was chaotic. The hotel do not reserve tables in their restaurant for guests and they get very busy - call to reserve if you intend to eat. Room was very basic, bathroom (showerroom v. small). Staff all had something better to do than attend to us.
The location is amazing, one of the most beautiful landscapes I have ever seen in my life - near the lake of Gruyeres and surrounded by the Swiss mountains. Get a room with the view to the lake to fully enjoy it, it costs 20 CHF more, but is worth. At about 7km from Gruyeres it's a good place for trips in the area. We stayed two nights, the first one we ate at the 'restaurant gastronomique' which was excellent, the second evening at the brasserie which was also very good. There is a difference between the location and restaurants which fully justify the price and the rest. The rooms are equipped at the basic level, and the furniture is not very new. There is no elevator, so you need to carry your luggage at the first floor. Breakfast is quite basic (not a buffet) in contrast with the dinner.
Very friendly and helpful staff with nice extras in the room of a personalised welcome letter, sweets and gift. Located in a lovely historic town. The road was noisy as well as the hotel lift during the night.
no complication, kind, friendly with pets
excellent value for money. The room was large and comfortable. The meals were excellent. The reception area was unattended and there was no bell to ring to or notice to tell you to go to the bar for service. The reception area was small and dark so gave a bad first impression of an otherwise very good hotel.
Very nice personel, quite cheap compared to other hotels in the region, not far from village centre
Everyone is so kind, room very clean, large and confortable. Restaurant is modern and brandly renewed. Food was excellent, real thai food made by a thai cook. Service is excellent. Family welcomed.
convenient, staff was friendly, breakfast buffet was nice very warm in rooms-and room location was loud
Comfortable, spacious, clean & pleasant. Very little!
bien au centre
Friendly atmosphere, No
It is located in the heart of the village and near by several restaurants, supermarket and bars. The hotel was run by one or two staffs at a time to perform there works at the reception counter and restaurant so they have to go back and forth between two places which caused some delay in checking out