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The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
convinient central location no
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
Staff were excellent as was the room itself - Martin was exceptionable - very helpful
Close to City Not much to do in Coventry
Clean good bed nice space good facilities/good None!
Clean,modern, attractive Staff not good at helping, bad language
Modern, clean, comfortable and efficient staff. Car parking at nearby multi storey car park costing £5-40.
Clean, friendly helpful staff, nice bathroom and bed. No Iron.
It's quite, cozy, clean and has all the basics that a traveller needs All was great
The staff were very friendly and helpful and the room was good value for money.
Excellent total experience all round No bad points at all
The hotel was easy to fine and ideally situated for visiting the centre of the city. 5 mins walk from the shopping centre, 10 from the Catherdrel. No specifc parking for the hotel, although there was a car park next to the hotel, which the hotel gives you a 10% discount for.
Easy to find This was the worst customer service I have received in a long time. From the beginning, the staff were unhelpful, unfriendly and rude. We were asked to check out of our room 20 minutes before the check out time. When we enquired about what we thought was a broken heater (it was minus 2 in Coventry that night), the lady who runs the b&b got annoyed. We were refused breakfast at the time we asked for it, but then ended up having to wait for it until that time anyway. We were not shown to our room, nor did anyone say goodbye when we left. At all times throughout our stay, we felt like we were imposing rather than receiving a service.