Hotel Serra Da Estrela

Very clean and pleasant location been here multiple times

Long waits every time we need something , receptionist not even answering the calls

Second attendee was superbly nice. Rooms are clean and they fence off the cold winds very well, altough we expected a bigger bed in a way better location in the corridor.

Attendee wasnt amiable, there is no bag-carrying service, room wasn't close to the front part of the hotel where the view was at so we stick to a sitty face-the-park room right next to the elevator. Restaurant doesnt work on weekends or by night.

When we checked in we were asked if we wanted dinner since it should be booked. They reported that there would be two shifts, 19:30 or 21:30. We opted for the first one. We headed to the dining room at 7:45 pm. The room was full. We had to sit at tables outside the dining room. The available food was cold and some of the items were already finished. They informed us that there would have been people who did not schedule the meal and simply sat down. In the end they charged 18 € / pax for dinner. A meal far below expectations for a 4 star Hotel. Incompetent management of the dining room, far below expectations for a 4-star Hotel.