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Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Common areas were too warm, but the hotel was awesome otherwise.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
Great location. Clean . Comfortable bed. Noisy downtown location.
Service and attention to detail Nothing to report
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
Everything was great except bed was very uncomfortable
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
It was great ! The people was helpful !
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
peace and quiet
friendliness and helpfulness of staff spa facilities
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
As a guest being asked to pay extra for the basic spa facilities
An amazing hotel, all staff extremely frendly and professional
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
The view of Edinburgh castle was out of this world.
Lovely comfortable hotel with great views close to everything
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The views of Edinburgh
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Ideal city location for theatre, dinining and shopping.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Good car parking. Close to city center. Great breakfast. Frendley staff
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Central location, valet parking
The Number One was a tremendous experience. The hotel and restaurant staff could not have been better during our stay. I would simply say keep it up!
Lovely room, thoughtfully decorated, wonderful service.
very very good had all we required Evert up its standard
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
Beautiful historic hotel in the perfect location. The staff could not have done more to be helpful. The room was beautifully decorated and extremely comfortable. The bathroom was spectacular. The light level in the room was so subdued that it was difficult to see inside your suitcase. Other than that no complaints at all.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Hotel staff are very attentive and quality of the meals excellent.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Attention to detail, throughout the hotel
The room was excellent , staff were extremely helpful and polite .
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
The comfortable rooms and central location and choice to stay in the Hotel or not.
beautiful design, great location, friendly and helpful staff
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
Clean and comfortable. Good breakfast. Got bait and switched. Upon checkin was told that breakfast was included with the prepaid reservation. Great! Upon checkout was informed I owed something like £60 for breakfast. Tried to argue my case but had a train to catch and ended up with a "discount" to £40. Extremely shady. Will let my CC company take care of this.
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
There was no air conditioner in the room. The room I got was in the basement close to a very noisy load and unload area. Eventhough they had better rooms available, they asked me for extra payment in case I wanted a different room.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Location and reception areas were great. Room was terrible. Really hot. Could not open window and AC not working. Staff unwilling to help.
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
enjoyed the comfort and eating at the restaurant
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
Staff A bit difficult to find your way around the facility the first time.
Beautiful room furnishings, Bose stereo system, floor to ceiling windows, glass shower stall, separate bathtub. Very lovely roof garden and communal lounge area. Very accommodating staff.
The location was great and the views were beautiful from the roof top garden. We absolutely loved our room. The staff were all extremely friendly.
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
Helpful staff, clean rooms, good location
Friendly staff. Very well appointed rooms
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
It takes an enormous effort to make hospitality appear this seamless. From the moment we arrived nothing was too much effort, yet everything was done with a discretion that made our stay a truly pleasurable experience. Leaving.
It was a wonderful hotel. The staff was great, the service was excellent.the location was wonderful.
Greeting very good. Overall impression, beautiful decor rooms and very helpful staff, intimate home from home feeling. Breahfast choice and quality very good, I appreciate it was cooked to order but took a little longer than to arrive than we hoped. We had a train to catch and had allowed one hour for breakfast and had to rush our food.
The service was beyond my expectations, I loved my stay in the Howard The fact I had to leave
I felt very comfortable from the first time. It was like I was staying in a house and not in a hotel. Big room, mighty lighting, good service. Tasteful breakfast but very small portions. Order more than 3 dishes!
The Howard was staffed by friendly, helpful and knowledgable staff. We didn't dine but breakfast was delicious and we will be back to sample the afternoon tea!
Excellent service and very responsive and warm.
Beautiful building, large room, excellent staff, fine food no problems
The Howard has an amzing "butler" system where a number of butlers attend to your every need. They are the most accommodating small hotel that we have ever stayed in. It is like being in an upper class private British home with elegant surroundings and service to match. Absolutely nothing.
personal service, beautiful room, excellent breakfast menu, attention to detail.
Size of apartment, features
level of amenities and comfort, also excellent staff
Superb staff who did everything they could to help us enjoy our stay, lovely room, quiet location and only a 5 minute walk to Princes Street. Parking is a wee bit limited, but again the staff helped out and the problem disappeared. No issues at all.
It was very good. Affordable and reasonable luxury, perfect location for shopping and edinburgh landmarks exploration. We hardly used public transport during our stay. Excellent staff. Would surely stay again.
Excellent facilities, faultless service. Outstanding.
The cosiness of the room was really nice yet it had all mod cons; also private access to our own walled garden! The shower was very nice indeed as was the bath. Both made all the better by the soap. On a further note, the tea and coffee making facilities were exceptional! :) and we very much approved of the fruit in the fridge.
Quiet, spacious, comfortable No hotwater on evening or following morning,so had to have tepid shower and bath. Only glass wall between our room and hall so could be seen going between bedroom and bathroom from outside!!! cleaner arrived 2 hours before checkout to deliver equipment to clean room,visible through glass wall.
Luxury hotel, perfect stay.
Very Personal touch. Very clean. Nicely stocked kitchen. Graham is an extremely helpful person. None
the hotel was central comfortable good facilities and hotel staff v.ery helpful and courteous
Location and staff are excellent
Central Location - 1 min from bus & train station, shopping centre, pubs & restaurants, Spa Facilities and Staff were also excellent
the pool and breakfast in bed friendly staff lack off parking for near hotel access also i bumpd the back of my car parking outside as you have to reverse park on a busy road!
The location of the hotel is perfect to enjoy Edimburgh,very clean hotel and the staff was very good, also the cocktails are well worth a try! It was a very good stay, if anything the hotel should install doubble glazing or double windows, also having to queue for breakfast in a 4 star hotel is not really good so make the most of the breakfast in your room for an extra £2.50, that was perfect and on time! no queue!
The rooms were clean and comfortable and the spa was very relaxing.
Beautiful, brand new hotel. Our city double room was lovely and fairly spacious. Staff were lovely, very pleasant and helpful. None really, other than we didn't receive our complimentary newspaper, but we weren't bothered enough about it to enquire.
Friendliness and helpfulness of the staff.
Most comfortable bed I've ever slept in! Lighting was rather dim & furniture was slightly dusty.
Excellent room. Sauna, steam room & pool facilities very good.
Staff were wonderfully helpful. The fitness room was very well-appointed. There was no chair (except for the desk chair) in the room, and the restaurant could use some improvement in quality.
The pool and leisure facilities. The breakfast!!!!!!!! The cobwebs in the room
Good costumer service and convenient location. The room (#125) was a bit dark.
Convenience for the airport. Staff friendly and helpful. Double curtains which made room dark - well done! Tasty food quickly served up. choice of wine by the glass - always a bonus. A wee bit cold in the restaurant but refurbishment was going on so perhaps that contributed to the temperature.
excellent hotel. Very easy to return rental car next door. Very convenient to the airport
Room was comfortable and the staff was friendly
good location, especially since we wanted to catch an early morning flight. Restaurant was quite good... very nice rooms
Comfortable and convenient for the airport The internet access was annoying. Why not have free Wi-Fi in the rooms?
Check in Service, slow, inattentive
I found the hotel ideal for catching an early morning flight The bar area was too impersonnal, lacking any atmosphere. The toilets in the room were in need of some TLC..!
Spacious rooms & bath. Comfortable beds. Not enough staff at front desk.
The proximity to the airport, also the expediency of the early A.M. shuttle. The temperature. a complaint you may not want, however, you need to know that a) my room was freezing cold, b) the tv wakeup system did not work. Sorry, poor. I will again be travelling in January and unsure whether or not to stay at your airport hotel again.
pool and breakfast air conditioning noisy and very hot if not on.
The staff were friendly and welcoming, nothing was too much trouble. My Classic Suite was beautiful - exceptionally comfortable, spacious and clean. The bathroom was especially good with its huge kidney-shaped bathtub! I would highly recommend the Edinburgh Residence and hope to stay there again.
It felt very private The breakfast was not brilliant and the lift was broken during our stay and unfortunately we were on the top floor
warm freindly . great service. large rooms . clean .great vaule at price booked at.
Relaxed atmosphere in sumptuous surroundings. Not applicable
Really friendly welcoming staff. Room was beautiful. Huge bedroom with huge sitting room. Very elegant. White toiletries and big high quality towels. Excellent cooked breakfast brought to the room. It was like staying in a country house. Luxury in the best sense
out of this world- service, comfort and a real treat
The suite was a very good size, having breakfast served in the room was an added bonus and the jacuzzi bath an unexpected treat. Recommended.
The staff was extremely accommodating, and the suite was beautiful, the bathroom huge.
Ideal location for the city and the ambiance of the hotel. Breakfast service was very good sets the day of to a relaxing start 4th stay at the Edinburg Residence and standards are dropping. At checking in handed a key and left to find our own room in the bowels of the hotel then faced with a trek back up to reception then back down to car park to collect luggage then back again, Toilet seat falling off, wall paper loose and loose floor tiles. Not what you expect in a 5 star residence
The staff and service were superb. The in-suite facilities were great. The huge spa bath was very welcome after a long day. The view from my top floor room was amazing - and the food was absolutely first class. I would not hesitate to recommend this hotel to others, and I will stay here again without doubt. The hotel is quirky. It was previously time share apartments, and some of the decor in the communal areas is in need of updating.