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Friendly, obliging and informative staff. Conveniently located to Charterhouse School. Toilets were poorly designed. No hook to hang clothes/towels, no mixer tap for hot/cold water in sink. Also, was unable to get anything to eat on Friday night. We were informed that the restaurant does not operate on weekends. If the restaurant is closed, a 'coffee shop' or snack menu should be available.
The hotel is very comfortable, and the receptionists are very friendly and helpful. No.
Friendly staff, character hotel, fridge in room, nice communal facilities. Drinks in bar expensive.
Very nice and comfortable room, the staff were very friendly indeed and helpful. The room was very cold as there was no heating turned on until I arrived around quarter to eight in the evening and the room didn't warm up at all.
Lovely comfortable room with well positioned desk looking out over lawn and woodland. Comfortable bed and good bathroom. Lovely dining areas, nice terrace to sit on...all good. Not really got any. The food wasn't outstanding but it was tasty, speedily served and equivalent to decent pub food. Breakfasts were good.
The warm welcome from Liz was fantastic, I felt like I had stayed at the hotel many times, when in fact it was my first time.
The staff is extremely friendly. I arrived on a Sunday evening, and although the restaurant is closed on Sunday evenings, the lady at the reception prepared me some delicious sandwiches ! The rooms are a bit noisy.
Free wireless, gym, good breakfast. Nice surroundings and clean room. None.
Loved the view form room 8. Nice friendly service shower was low for tall people. Would like bottled water in room
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
Very clean, quite place,frendly staff, nice breakfast, None
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
Nice - clean and close to airport and train
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
clean comfortable room near good pub woth good menu
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
Welcoming and helpful Main road noise in ground floor room.
The Old Railway Station is a beautiful and charming venue. The staff are wonderful and the whole place is exceptionally special. Nothing its wonderful!
Oiginality, privacy and general lack of hassle - excellent breakfast - food and service There are cheaper places to eat than those recommended in hotel literature!
fun to experience. Excellent breakfast.very good bathroom,good shower,bed mattress not so good .Overall very comfortable,would certainly recommend to friends. lumpy mattress
This place is tough to beat for a nostalgic, memorable, romantic and unique experience, especially for anyone who has ever had an overnight stay on a train. Also, the Badger pub next door is excellent. It was below freezing at night during our stay and an antique Pullman railroad car must be difficult to heat effectively, but I still chalk this up as part of the experience.
Friendly welcoming staff,exellent breakfast.Everything you could need in the room. Can't think of any really.
The relative seclusion and quiet despite being near a busy road. A step into a peaceful yesterworld. The welcome. Relatively expensive for a 'B&B'. No evening foo availability but a good food pub two minutes walk.
We thoroughly enjoyed our stay, it was everything and more than we expected. The staff were delightful and faciities perfect (excepting the lack of a shaver point in our bathroom + the tap was wobbly). We loved our stay and would love to make another visit. I will and have already recommended it to others. Thank you! No!
Original, all decor in style of Empire period, very efficient and pleasant staff
Great ambience. Fantastic building. Very helpful and enthusiatic staff. Nothing
The whole set up is " elegant".