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Friendly welcome and helpful staff, room was clean and comfortable. Food in restaurant was excellent.
Comfortable bed, friendly, helpful staff, excellent food A little pricey
High quality of fixtures, fittings and consumables in room Restaurant prices quite high
Excellent , food, service, cleanliness and comfort. Pleasant staff would go again.
We booked for our 20th Wedding Anniversary as a last minute luxury break, largely based on the the reviews and were not disappointed - everything was fabulous - even the weather! The high points were definitely the friendly, efficient staff, the amazing food and the lovely room - we will definitely return.
Outstanding food, excellent accomodation,and naturally friendly service. None
Very enjoyable stay. Rooms are in a nicely converted stable yard 50 yards behind the pub. Good pub food.
The owners remembered we had stayed before and greeted us accordingly. Rooms are pleasingly clean. Room could do with a coat of paint and attention to the sqeaky bed is needed. However we did not tell the managers,as we didnt want to upset them! The rooms could be on the verge of sliding into the needing attention category and not the award winners of 2006. Please dont let this decent place decline.
Excellent room and facilities. Good food. Very well looked after.
Afriendly homely hotel and my vegetarian meal was excellent, with a lovely outside dining area.
Position of hotel - has views from along the road Food was apalling - evening meal partly overcooked partly undercooked/ Breakfast largely innedible/ room on noisy main road and very expensive for only adequate facility/
Friendly staff & good food.Character of building& views over countryside.
Peaceful , Comfortable, Friendly With pleanty of facilities in-room Bath / Shower No hand rail not easy to get out of bath/ shower
staff were very helpful and friendly bedroom did not have on suite, food not that brilliant
Initial presenation very good, food very good. Overall clenliness good. Location good for us as we needed to be near Petworth Ceiling over bath needed attention, looked very scappy. Also not good for the elderly with poor eyesight as there aremany small steps. Brochure states that tea/coffe available all day but we had to wait until 1600 hrs before the staff came on
Personnel was charming and very helpful The bed was too small and the mattress was too hard. Flushing the loo was a complicated affair which took 2 to 3 trials. To sum up the hotel was presented as a 4 star but deserved only 2.
Waitress None - though food was not as good as I thought it might be.
Pleasant staff and resonable food Outside a looks a bit scruffy, my room (6) was overhanging the main London Rd and roadworks traffic lights were just across the from my room, however secondary double glassing ensured a peaceful night.
The room was perfect. The staff at the morning breakfast was really friendly and gentle. I really appreciated my short stay. I will surely book it again. It's not really within easy reach from the station if you are travelling by train.
quality of customer service 5* main restarant prices were high
The food was fantastic. Perphaps a little more than we would normally pay but the cooking and flavour was an experience to be highly recommended. All of the staff were friendly and helpful and our room was nice and quiet. Perphaps the beds were not as comfortable as our own - but maybe that is an age thing..
The place was fantastic, the food was some of the best i have experienced in London in the past 20 years and the staff was very helpful in our stay and getting around London. None at all - this place is a must for people coming to that area.
After a long journey, the friendly, relaxed welcome was just what we needed. Breakfast set us up for the next day - right through to teatime!
Comfortable, Quiet, Good Food - excellent.
The staff were mostly very friendly Although the cottage was very nice, we were expecting a superior room with a kingsize bed and bathrobes etc. As it was cold , the heating could have been on when for when we booked in. It was freezing! We wanted to eat in the restaurant but were told it was for restaurant meals only and we wanted bar food. I felt it should have been allowed as we were paying guests. We did state this.
The comfort of the room and helpfullness of the staff Meal in restaurant was a bit pricey
The restaurant food was really lovely though pretty pricey! The room was tastefully decorated and comfortable. One of the drinking glasses in the room was filthy, not a big deal but pretty unpleasant when I picked it up to use it. The room had no bath, only a shower.
the four poster bed the dumplings at the meal...game casserole and dumplings not good,the tv was not very good,only one channel found with good picture.
Good evening meals at a fair price. No English breakfast available although Continental was substantial.
The extreme thoughtfulness and friendliness of the staff, extremely courteous. Room was slightly shabby..
The food was good in the evening, and the staff were very friendly. the coffee was first class.The continental breakfast was a bit hit and miss. However the room was very warm. The room was a single on the front of the building, and was very noisy due to the traffic, when lorries passed by, the bed would shake .The bright neon pub sign lit the room like a breckon beacon.
Pleasant staff. Standard breakfast ok. Room was not clean and anyway needed refurbishing. Shower was pathetic dribble. Unpleasant smell in room, possibly from air freshener.
The location was very good. The room was small but the picture shown was quiet big.So one should not deceive customers like that.
The bar and lounge area were lovely. Nicely decorated, friendly and inviting. We were quite concerned about the security of the hotel. The door to our room did lock, but you weren't able to put a dead-lock on, and there was a gap around the door, which made it feel a little insecure. One of the windows didn't lock, so we were reluctant to leave any valuables in the room, and when asking how to get back into the hotel in the early hours, after a wedding, we were surprised to be shown a door that is left unlocked at all times, giving access to atleast the bedrooms. The room was ok, but basic. It was clean, but the tv didn't work. This didn't matter too much, as we didn't spend a lot of time in there, but I would expect it to work!
Location near Gatwick Airport. Friendly staff / owners. Good atmosphere.
friendly staff, clean room.