Meal was very good Thin walled rooms, noisy when there are a lot of people staying
quality of food in the restuarant
Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.
Reception and dining room staff were friendly and helpful. This is 2nd time I have stayed as it's convenient for the NEC. It's quiet, easy access to M42, Birmingham airport. I shall stay again.
The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable
Very friendly welcome - in fact all staff were very friendly and helpful. The room was very clean and comfortable and the food was excellent. A very minor quibble is that the bar didn't open until 6.30. The TV was very small but otherwise, no negatives.
The friendliness of the staff
Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.
Superb room and facilities, would recommend the restaurant.
Convenience of position Bed not comfortable
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
Size of room,location of hotel,very comfortable
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Staff very friendly and nice bar/restaurant Noisy central heating system
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
Service and Comfort
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
Comfortable bed, good breakfast.
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
The superb resraurant with excellent service and value I have none
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Close to City Not much to do in Coventry
The hotel was easy to fine and ideally situated for visiting the centre of the city. 5 mins walk from the shopping centre, 10 from the Catherdrel. No specifc parking for the hotel, although there was a car park next to the hotel, which the hotel gives you a 10% discount for.
The staff were very friendly and helpful and the room was good value for money.
Clean,modern, attractive Staff not good at helping, bad language
It's quite, cozy, clean and has all the basics that a traveller needs All was great
Clean good bed nice space good facilities/good None!
Modern, clean, comfortable and efficient staff. Car parking at nearby multi storey car park costing £5-40.
Excellent total experience all round No bad points at all
Clean, friendly helpful staff, nice bathroom and bed. No Iron.
Staff were excellent as was the room itself - Martin was exceptionable - very helpful
Tissue paper insufficient. Towels not enough for two people, there was only one set
The pub/restaurant was very good. Good food and cheap too however it was very busy and there was a 45 minute wait for a table in the dining room although you could eat in the bar area. In spite of me reserving specifically a twin room, when we arrived it had been given to someone else and there was only a double room available. Apologies were given but what is the point of a reservation if any requests are ignored by the hotel.
Very pleasant staff, nothing was too much trouble. Attached pub provides excellent food. Allowed us to remain in the car park after checking out while we visited local area. Our room was nicely furnished with a double and a single bed. (Family room but used for two people, at no extra cost) Nothing really bad to mention, although the handbasin plug was missing, but this was easily resolved. No hair dryer in the room, but one is avalable to use. We took our own.
Clean, tidy, spacious well appointed room, quiet, good breakfast, good pareking, convenient location. Showing limited wear aand tear but not detrimental to the overall experience.
A really pleasant getaway at an affordable price. The rooms are very comfortable and have everything you need. The bar and restarurant are great value with plenty of choice and again is very comfortable.
Good parking Musty smell in room Bed too soft and too smallLack of desk area,Missing WI FI instructions, No hair dryer. Very cold cooked breakfast
Good value for the money, staff friendly and helpful. Room clean Shower very slow running water.
the location for me was most important for easy to get there and were i was going to
Room was good, pub next door convenient and good value Room I was in (32?) seemed to be next to heating system, was noisy all night.Would still recommend but be choosy about room. Had problems at checkout as company was paying b&B and i was paying extras. Staff didn't know how to process as not used to checking out in this way.
Pleasant firendly and efficient staff - Rooms well laid out with plenty of storage - Heating was on and easy to adjust. Musty smell in corridor and bad smell from the drains in the room on arrival. Disappointed with the Pub as they had run out of 4 items, including what I would refer to as core items (vanilla ice cream & coleslaw) and breakfast could have been hotter.
close to where we wanted to see yes the table clothes were dirty
Staff were very friendly and helpful, food was very good and plentiful and accomodation was spotlessly clean.
Staff attentiveness No
Family run -- staff excellent and very caring. No concerns about safety or security. Excellent parking.
My room (room"H") was lovely. There was a nice big double shower which had recently been fitted and was really clean. My colleague was staying in the room adjacent to room "H" which was not in the class of my room and had an interesting window at groin height in the shower :-/ The decor is a little dated but perfectly acceptable
onlystayed 1 night,but enjoyed the hotel on all fronts.The owner was talkative and a good laugh.Breakfast was enjoyable and vairied,and would definately stay there again. no
Well prepared room, warm and comfortable. Good choice of cooked items at breakfast, convenient to my client's premises.
Clean, comfortable and overall, good value for money.
large room, simple but nice cooked breakfast The bedroom was freezing cold - I had to ask for a small heater that did very little. The tv remote was sticky and dirty. The bed felt very cheap and 'springy'.
A very pleasent stay, comfy, clean room and great breakfast. Loads of free parking on site.
The room was a fair size, everything was spotless, the furnishings were tasteful and good quality, staff were pleasant but not intrusive. Breakfast was tasty. It's a shame that the reception area, right by the front door, was small and had to double as the lounge.
Extremely clean, very thoughtful and friendly owners - all the little things were there, in the room and at breakfast, catered for vegetarians, very well cooked food - very enjoyable and restful.
Warm welcome, inviting entrance and cosy reception area
Friendly & attentive staff. None.
owners where great everything was spotless the breakfast was beautiful nothing everything was excellent
Warm welcome and friendly owners. The rooms were very well presented and had comfy beds, large bathrooms and extra touches. The fridge (located on the first floor landing) also provided fresh milk and bottled mineral water which was an added bonus. Overall a very enjoyable stay and we will definately return in the future. Nothing.
Convenience to town centre, extremely clean, very friendly. Good size room with bath for the baby.
fresh milk and water for the tea/coffee from fridge Very friendly and helpful owners Superb breakfast
Victoria Lodge has been decorated beautifully and finished with personal touches that most large hotels fail to manage. I would recommend more people to use Victoria Lodge instead of the larger hotels & made my booking as a corporate stay.
Lovely comfortable room, clean hotel and good breakfast. Very good idea to have a small communal fridge with fresh milk and bottled water. Friendly, helpful owners. Quiet but excellent location. Lots of restaurants within walking distance. Would recommend tour of Kenilworth Castle. Nothing bad to report.
We felt rushed during the meal in the resturant
It provides all that I require for my short stays, good food, comfortable rooms and Wifi access. It is very noisy in the rooms nearest the road.
The staff were very friendly and approachable. Management were not in evidence. The staff need more training, and management need to take control.
warwick castle & breakfast decoration very tatty
The large size bed was very comfortable The lamp in my room was not working and was dangerous. The staff dealt with it promptly though
Hotel staff gave excellant customer service Bed was not good, and bathroom water system was noisy next door
Lovely Rooms and attentive staff Lack of choice in the restaurant
Food at night was not very good value. I complained about one meal and did not feel it was taken very seriously. The beds in the room were uncomfortable and the extractor fan did not work in the bathroom.
It was in an ideal location. A lovely outlook into the countryside.
Service at breakfast very good, as was the food. Beyond the reception area, the hotel appeared very tired.
The hotel is in an ideal location, very clean, beautifully presented, fabulous service, very modern and has a wonderful cocktail lounge with brilliant staff.
We thought the Kenilworth lived up to & exceeded our expectations of comfort, quality, location & excellent service. The staff could not have been more helpful & provided every assistance when requested. Their down to earth & friendly manner made us feel relaxed & added to the home away from home feeling to this beautiful hotel.
The room at the Kenilworth was beautifully decorated, very clean and comfortable. The room (room 1) was situated in the main house and was directly above the bar, even though it was a Saturday night and noisy downstairs in the bar there was only a quiet hum upstairs which we easily slept through. Staff were really friendly and very helpful, they offered superb service. A very enjoyable stay.
Very nice atmosphere in a beautyfully renovated cottages. Good bed and a wonderfull bath. Nice staff.
Staff were very attentive and friendly. Nothing was too much trouble.The room was clean, stylish and modern. The bathroom was beautiful. The cocktail bar was an added bonus.
Rooms really well furnished. Bed very comfortable and big (King size). Nice little courtyard area. Wet room bathroom is super all Molton Brown toiletaries. Staff very helpful and welcoming, even bought breakfast to my room. Real 'boutique' accomodation. Highly recommended.
The cocktail bar was great and the choice of cocktails. I also liked the wet room The Walls were very thin and I could hear everything that was going on in the room next to me. Also I didn't like the fact that they didn't do proper food just bar snacks.
the lovely welcome from the staff, excellent service.Very comfortable room with nice modern fittings and super bathroom. The continental breakfast was very well laid out and plentiful , newspapers to read etc. Their cocktail bar was very popular with the locals too which was nice to see and again service impeccable. Fabulous boutique hotel, highly recommended. No complaints whatsoever.
A nice find. Good unique comfortable rooms . Will defiantely use this hotel again if in the area. Bathroom in Room 3 was a bit cold though . Radiators need bleeding. Breakfast choice was a bit basic but adequate and good quality. Volume of the music in bar was a bit loud late at night as my room was directly above.
Excellent room and facilities. Friendly and helpful staff. Good breakfast. Best shower ever! Bed could have been a bit smaller.
Very little Dinning facilities
Nice, well-stocked little bar. And the cost - very reasonable The room itself and bathroom were very dirty. My toilet had no toilet roll.
Nothing, except from the location. It was the most terrible hotel I have ever being. It needs renovation from scratch. (note: I have visited many many other hotels).
Spacious room. Good location. The general sense of the hotel was 'down at heel'. I sensed it has changed hands and did not feel as well maintained as previous stays. One serious defect was that the cold tap on the bath would not work - I reported this.
Quiet and peaceful surrouding It took more than 1/2 day to find an iron and an ironing board when requested for. Also, there was no pressing and laundry facility available at the hotel.
conveniant to City Room not cleaned and bed not made up. TV. not working and hotel failed to mend faults. Not dissabled friendly no lifts no ground floor rooms
If I had read any of the reviews prior to booking this hotel, I would have avoided staying there even if I had been charged nothing.As it was, even the £30. that I paid was an extortionate rate to pay for staying just one night in the place.It is dirty beyond belief, and the "decor"/ facilities belong in a "Grade 1 Listed" museum of typical 50s/60s design - (when thoroughly "deep cleaned"), - not in what anyone should expect of a purportedly "AA 3 STAR" accommodation, No Matter What Price is asked!! See Previous Paragraph.
staff really not interested in their job, no greeting, no smiling. Downstairs of hotel very shabby. Asked for bar snack menu, told that someone had it. It was a typed list in a plastic sleeve, my grandkids could have produce something more professional and she is only 7!!. Room was ok. glad I was not paying full rate.
No restaurant as advertised.
Location Very out dated, and looked unclean, stained and frayed carpets throughout, first room tv not working, trouser press wires hanging out and not working, bathroom dirty and bath enamel comming off, room decor dirty, view out of window filthy flat roof that needed maintenance, dining room frayed carpet and broken dividing cables on mezzanine, Waiter, although pleasent chap absolute hyper ! run run run run everywhere as in a panic.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
Good environment and nice golf pitch. I found a spider on my bed.
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
the swimming pool and facilities
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
I wasnt happy with the first room they provided, but they gave me an upgrade without fuss. the second room was lovely, and the spa was well appointed The standard rooms were small and needed updating.
food / room service was good heating was broken, hairs on the bathroom floor and carpet grubby
easy access to major cities and tourist locations, eg Stratford the bar was unusable as there was a wedding reception and for most of the evening only had one bar man serving, hence very slow service.
Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool. Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.
Ease of booking through this web site The food standards have dropped. Charging for WiFi access which didn't actually work. Pre-authorising my credit card for "added incidentals" which apparently is for "my convenience"
Setting and atmosphere. Very slow bar service. No draught beers or lagers available, apparently sold out. Beer was obtained by the manager after I complained.
The geography of the hotel with steps and stairs made it difficult to move luggage around. I have a case on wheels like many to save carrying. I thought that email assess in an improved and upgraded hotel was poor only really being available in the common areas.
The swimming pool facilities were good. The bar service was poor and the size of the meal was poor value for money. There did not appear to be enough staff for the size of the hotel. The record of our booking was not on computer and they blamed the booking company which was very unprofessional. Also wrongly stated I was room only and not bed and breakfast.
Very clean Very poor service especially in bar
lovely tranquil setting and good standard of facilities and food.
The waitress who had a sense of humour! The fire alarm going off at 4am (faulty sensor) THe hotel receptionist (miserable)
food was good tired appearance of room, stains on wall
The hotel was convenient from the motorway network and well signposted. The poor quality of food and general "run down" feeling of fixtures and fittings many of which were not functioning did not make the stay enjoyable.
Good value for money - Nice English check in staff Hotel infrastrcuture looks a bit dated, but then I wouldn't have got if for £50-00 if it had plush surroundings
Clean, modern room
I found it very cold in the room even with heating on, should of asked for another duvet!
hotel room very basic,carpet on stairs very drab as if not cleaned,bathroom very cramped, when usingtoilet my knees were up against the shower cabinet, very uncomfortable and limited toiletries, bar very busy with a wedding party so guests had difficulty getting service and seating
Helpfulness of staff A bit out-of-the-way
The staff were excellent and the hotel is excellent value for money. The perfect position for getting to the NEC each day as well.
the bed I had was probably the least comfortable I've slept in, I have stayed at this hotel a number of times before and have had no problems.
friendly and polite staff room decor and bedding very tired and worn. Food at restuarant poor.
Location and parking. Welcome from Receptionist. No
The restaurant in the hotel was excellent with a good range of South Indian food that was presented well and which was good value for money. The room was excellent and the staflf could not have been more wecoming.
Good kitchen, good location Internet accessibly only with the laptop, not computers available for axes to internet, not information about local restorants
Very good food god, staff very good. Did not replace towels that was taken or tea bags but when asked was given tea bags.
The room 004 did not have a window that we could see out of or open to ventilate the room. The bathroom was very small and had no mat in the bath to prevent slipping.
Nice location, great breakfast and staff are friendly Room decor dated and some of the electrical points were broken (h&s officer would love this place!) shower mouldly on the tiles. Very creaky floors and doors also could do with an oil! Parking at rear is poor for residents as the car park also gets used for the open indian resturant on the hotel so coming back late means no space to park.
Internet access was too expensive. Rooms were spacious and comfortable. There was a lot of noise transfered from the room above 306. Just creaky floors and hollow ceiling I guess.
the wi-fi, good food, comfortable room, very helpful staff, free carparking and a central position for the agricultural showground squeeky floor boards
Best was the room decor Pokey reception desk under the stairs
Friendly Staff, Pleasant atmosphere, appearance or room and ammenities, clean and comfortable. Unfortunately my room had a unpleasant odour, based on this, I will not be staying at the Campanile again, nor will I be recommending it. Campanile,
This is one of our favorite hotels. Good beds and baths at a very good price. What more can you ask for???
Cheap and clean. Decent bed and had a bath. Wifi was free (but signal was v poor). Kettle stand was broken but still worked. Heating was only just adequate. Pillows were a little too big.
Affordable, easy to find, clean, quiet
I found the rooms clean and well equiped, the staff were very friendly and helpful and it was good value for money, i would come here again.
The staff were pleasant and helpful and the evening bar meal was to an acceptable standard. Although clean the room decor was tired and could do with updating. The bathroom was particularliy in need of some work.
The room was simple but had everything we needed
Good reception on arrival. Facilities in room very good. Slightly shabby appearance on stairway to rooms
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Easy to find This was the worst customer service I have received in a long time. From the beginning, the staff were unhelpful, unfriendly and rude. We were asked to check out of our room 20 minutes before the check out time. When we enquired about what we thought was a broken heater (it was minus 2 in Coventry that night), the lady who runs the b&b got annoyed. We were refused breakfast at the time we asked for it, but then ended up having to wait for it until that time anyway. We were not shown to our room, nor did anyone say goodbye when we left. At all times throughout our stay, we felt like we were imposing rather than receiving a service.
very dog friendly the only slight nag would be it was advertised as having a swimming pool however the pool was covered and could not be used
Excellent breakfast. Pillows were just awful. So bad infact I had an awful sleep (and I can sleep anywere). They were like a solid round cushion. Crazy.
A bit disappointed that the hotel advertised all in one television but the internet did not work
Service ferom staff was kind and excellent Food was way too expensive bordwering on the extortionate
Very friendly staff
The hotel is ideally situated close to the Ricoh Arena which made attending our trade show very easy. Comfortable rooms and helpfull staff.
The mattress was tremendous did not get the morning paper i ordered
very good for the ricoh sports and easy to get to off the M6
room was a good size - clean and well equipped food was really poor. First night I had a cheeseburger - it came on a hard, stale bun and the plate was covered in paprika. Not nice and not cheap either. Second night was better - greek meze platter - but low quality for the price.
The room was comfortable. I was pleased to have a smoking room (few & far between these days!). The hotel was quiet, pleasant and well run, the staff were most polite and helpful. Plenty of parking spaces. Prices for rooms reasonable.Cafe service quick & food quite good. Would have liked cooked breakfast, though the continental one was adequate with plenty of choice. The door `key` did not always work first time. There was a bit of a `drain` smell in the bathroom. The Cafe menu was a bit limited. Drinks a bit expensive.
It was general to the centre centre and public transport menu . . Was alright for people looking for snacks only
Room too small some of equipent did not work properly
Location is very good very close to station and shops. The hotel has good parking area. The staff were ver helpful.
Friendly staff, clean room with mobility bathroom,nice bar area. Reception did not stand out upon arrival in the car park.Bed was very uncomfitable with a chip board base and a firm foam mattress. The room had a list of items the hotel could provide on request, one of them was for a 'vibrating pillow', I asked about them but the staff and manager did not seem to know what I was asking for ?
pleasant, helpful staff food could be improved and eating area made more comfortable
Clean and tidy. Nothing fancy but you have everything you need for a comfortable stay None
Very pleasant staff. Clean, tidy. Some small maintenance issues. Telephone connection intermittant. Overflow pipe on sink not connected.
Budget hotel, that close to the city center.
The location in relation to the university and the shops was perfect - only a short walk away. The onsite food was surprisingly good for a budget hotel.