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Friendlyness of staff No working internet, despite being included in the price. No spa facilities.
Warm, comfortable & good service Nothing
peace and quiet
Good location, friendly staff. The evening meal was disappointing and areas of Hotel were rather grubby. The price of £3.95 for a bottle of water was OTT.
We thoroughly enjoyed our stay at this hotel. The rooms were excellent, very comfortable and superb value at £50 per single room. The dinner menu was varied and good value and the staff were efficient and friendly. I cannot rate this hotel highly enough. No
We were stranded at Perth due to road closure. We were welcomed by the staff and found them to be friendly and helpful. There was little attempt to make the car park safe and clear of snow and ice. However the weather was very unusual and shovels and salt were available for use by residents.
The room was spacious with a lovely view over to the firth. The public areas were also grand.
Happy to print out my boarding pass
location service decent room
it was a business trip.so not a lot of time to do anything except go for a nice walk it was very empty no one at the bar or restaurant so was happy to eat in my room
The hotel was very nice, had a bit of a wait for a table in the restraunt, which was busy, but they had a private function going on, so maybe should have had extra staff otherwise we had a very pleasant stay and would definately go again. no
comfort and location
location .and warmth and friendliness of the staff. was a short pleasant walk to the town nothing
the location and setting of the hotel was lovely also the staff especially john on the bar where fantastic
Comfortable room and spacious. Great location. Very good food in Conservatory restaurant. Room was very cold on arrival - radiator was off. Took 24hrs for room to warm up properly. Would have expected the heating to have been put on in advance in November.
Wonderful location, sumptuous in terms of comfort and of course spotless spa and warm friendly staff N/A
The leisure centre and the food we had no soap in our bathroom or drinking water. we stay at the Ardoe house regulary and is cheeper and more extras water etc
Very disappointed with staff not very friendly and had requested on booking ( a room with sea view plus husband has dairy allergy which I had put on booking form but they couldnt cater for that told at breakfast by waitress that there was nothing they could offer thus we couldn't dine in hotel and had to go outside the hotel to dine.)
The friendly atmosphere, the very nice and clean rooms, the lovely food, the excellent service There was nothing at all that we didn't like
excellent room with great sea view we were on fourth floor and lift was out of action
Despite the November chill the room was warm and cosy with a very comfortable bed. Very quiet hotel.
It was like stepping back in time to a former era. The ambience was lovely and we had a excellent meal next to an open fire which was the highlight of our visit. Our bedroom was beautifully furbished and the hospitality provided was first class. The only complaint we would have is that the bed (which was a kingsize) was rather hard.
Staff all very pleasant and helpful, despite multi tasking because of lack of numbers Hotel could have been warmer. Despite nice furnisjhings and being clean the coolness gives a feeling of being unwelcome
Comfortable room, warm welcome, good breakfast. Lack of information about the immediate locality (lots of info about other places!)
Spacioous room, satellite tv in room
The food was excellent and the staff very friendly The hotel had an old fashioned style which could be updated . the paper in the ceiling of the bedroom was coming offand the grouting in the bathroom was mouldy but these are minor points .
The staff were very pleasant and helpful and everyone made the effort to chat and make residents comfortable.
Good food & polite/helpful staff Some decor & gardens look somewhat 'tired'
The friendliness of the staff; the help that was extended to us as disabled people; the bed; the room; the outlook; the restaurant; the breakfast room; the bar; the relaxation that we had due to the hotel staff: The coffee; both at dinner and breakfast:
Very helpful & friendly staff
Friendly staff. great location. Hotel generally quite "tired"
The hosts were very friendly and nothing was too much for them. The view from our room even our bed was beautiful, our dog was very welcome which was great for us.It was very clean. Would have preferred proper shower and lino on bathroom floor.Also the bar to have been open a little later.
Excellent location and very welcoming and friendly; good breakfast.
Something close to perfection, not a thing out of place, clean fantastic decor and fantastic owners Not one thing I can say was wrong or out of place, I would return anytime.
Lovely big room in a hotel in a beautiful location. Owners were so helpful and friendly. Breakfast arrangements were super...didnt feel rushed at all.
The Hotel was in a beautiful location, very clean and well maintained. The proprietors were very helpful and friendly. The food was excellent. We will be back to this Hotel again. No complaints.
Service , Location No evening meals
The location was amazing - just a short walk across the garden and you are on the sea front. The hotel/guest house is fascinating, a real sense of times gone by, the view from both our room and the breakfast room were amazing - it's worth paying that bit extra for a sea view. It was a challenge finding eating establishments close by as the hotel does not do evening meals, but the staff provided a map and a list of places to try.
Great setting, professional and friendly
Spacious comfortable quiet picturesque friendly easily accessible quality food warm reasonably priced lovely views well kept surroundings and buildings
Room, View, breakfast - thoroughly enjoyable night.
A lovely traditional hotel with well-kept gardens and interior
excellent food and friendly service. Beautiful location above the Cromarty Firth.
I enjoyed the warm and inviting nature of the hotel. All the staff were very friendly and enthusiastic. I would have like a fridge in the room.
Large bath, Large room, Excellent view, Luxurious furnishings No
Outstanding Highland Country House Hotel - from the log fire in the sumptuous lounge to the unobtrusive but excellent service. This felt like being a house party guest - but without any pressure at all. Room superb, breakfast super. Overall top marks - will definitely be back!
warm welcome, lovely rooms, great views. slow bar service due to wedding
Beautifully refurbished building, lovely meals and friendly, helpful staff. The open fire in the lounge area was lovely too. Nothing!
The relaxed atmosphere and the staff who although were there if you needed them were not intrusive. Food was exquisite with a few little unexpected treats produced during the evening meal. Our room was immediately above the hotel's entrance and we were disturbed a few times by banging doors. However, we understand that this cannot be helped and it in no way put us off returning to this wonderful Hotel.
Nice small family run hotel with a great location. Bar can be a bit lively with a fight breaking out with some locals. Room was a bit small, no car park however ok in off-season as you can park on street. Summer would be another matter.
Excellent customer service, food outstanding, gorgeous room, would stay again definately.
There was a large selection of Real Ales. The broadband connection didn't work.
Friendly easy going atmosphere, excellent real ale bar, good restaurant
Very nice room in a central location in Nairn. Great views of the Firth
Cleanliness and friendliness of the staff All perfect
excellent breakfast and eveningmeal dodgy shower
The people Nothing it was exactly as described in the website even down to pointing out which rooms can be affected by noise.
the food was very good,and location was handy just a few hundred yards from town centre. the room view was lovely,until you look down below the window to a skip full of rubbish and bins.therefore unable to keep window open due to fly's coming into the room.
Very friendly staff, lovely location, great bar and tasty food. Room was a decent size. Very pleasant stay. A few minor things were missing, like shower gel, that I would expect from a 3-star hotel.
Good food and relaxed atmosphere with comfortable lounge area led to a very pleasant stay.
excellent location---and food,---very friendly and informal staff. Ample parking--great local atmosphere.
Extremely nice staff and a warm welcolme from a fellow Lancastrian. The hotel has been refurbished to a good standard and made for a pleasant stay. I needed an early breakfast and special arrangements were made to accommodate me. It was dark when I arrived and I left before daybreak, so didn't get a chance to admire the view!
The front of house staff were excellent, very helpfull. We were provided with a front door key which didn't work and we felt bad having to get the night porter out of his bed.
Friendly helpful staff . Great food. Superb location.
Our room was very clean and quiet. Breakfast was great and the staff were very attentive and friendly. We really enjoyed our stay.
Exceptionally friendly and caring management and staff
The hotel was very welcoming and we enjoyed our stay. The staff were very helpful and the food was outstanding.
From the moment we arrived we were made to feel exceptionally welcome at the Sunny Brae Hotel. The standard of accomodation is excellent and the food outstanding. Thank you to Ian and the rest of the staff, we thoroughly enjoyed our stay and wouldnt hesitate in returning or recommending it to anyone else.
On an even basis the food, comfort and attention by staff were all of an excellent standard. Didn't find anything not to like, sorry.
Location excellent Food supberb and friendly helpful staff and good accomodation
This was just beautiful, warm welcome lovely room and excellent food. Management were very caring and attentive. Most enjoyable. Did not have any dislikes.
Highly recommendable to those who want a personal touch from the staff. Quiet atmosphere. Excellent food, menu altered daily. Noting to fault
The staff were so nice and so helpful...very pleasant. I found the dinner menu to be quite limited with just 4 main courses to choose from but when there was nothing on it I could eat, they found me an alternative from the kitchen.
Food was reliably superb. Staff extremely helpful and attentive . Grounds were beautiful. Rooms s comfortable mix of contemporary and vintage. Hotel manager went out of his way to make your stay wonderful. Nothing, this was the highlight of our two week trip in terms of hotels.
The Bed! The cat!
CLean, friendly, attention to detail good, staff pleasant and happy with their work
outside sitting area bar too small restricted menu if staying for more than one night
I had planned a golfing outing at the Royal Dornoch Golf Course and wanted a bit of a splurge, something besides the B&B route. You filled the bill magnificently. Wonderful staff, lovely room, excellent all around.
Superbly friendly, knowledgeable, and helpful staff, phenomenal bar with lots of character, great location, and fantastic food (breakfasts and suppers)! We would happily return - and stay longer!
Comfortable, welcoming, nice atmosphere - lovely fires & upstairs lounge
I found the level of service from the staff very high as they were very welcoming and very attentive. I was upgraded room free of charge as the hotel was quiet that evening which was a nice touch. Having a drink in front of the open fire was a real luxury. My only dissapointment was that I was not arriving until 7.45pm and I was told the kitchen closed at 8pm. I felt a bit as if it was suggested I have something to eat before I arrived. A party of 4 young people also came into the hotel around 8.30pm looking for a meal but were turned away. I think in the current economic climate the hotel should not be turning away potential business
As a lone traveller, the staff made me feel very welcome, comfortable and were very helpful. The location was also great! There was no phone in my room (the only room in the hotel without a phone), having said that, the hotel let me use their phone free of charge to call home!
Nice location, good food Small room, over priced
The friendliness and helpfulness of all the staff. The meals were of a very high standard.