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Only ther for 10 hours. Atye elsehwher Female receiptionist was multi tasking during check in, and forgot to pass on the message that I receive an early morrning call at 0600 hours.
location of the hotel I asked for a non-smoking room an dreceived a smoking room. The hotel staff didn't do anything about that and didn't try to offer us anything in return. It was just our problem!
Its location is really perfect, in the middle of the City Center. The hotel is relatively (of not absolutely) expensive. About € 154,00 for one night, without breakfast.
location coffee machine in the room needed cleaning
We greatly enjoyed our first visit to Den Bosch
Location was very good. Breakfast was good. Staff was very helpful.
Only stayed one night but it was conveniently close to everything. Room was comfortable and clean. Breakfast choices were good.
The food in the Brasserie was excellent and the service very good. There seemed to a problem with the internet service provided by the hotel which was partially solved on my first day but they were totally unable to provide the service on the second day.
Your mickey mouse parking garage is way too small.
Excellent staff, clean rooms, wonderful food, good gym and great location for discovering the city.
Nicely located in a quiet area, a few minutes by foot of the center of the city. Very nice (paintings) and warm atmosphere My room was really "spartan", + I couldn't sleep before 2:00 am because many persons were just (loud) chatting and laughing outside, under my room, while smoking out of the bar. So, additionally to the noise, and despite my window was completely closed, the smoke of cigarettes was filling my room and of course I couldn't open the window since noise and cigarette would have been worse!
When my collegue got to the hotel there was not a reservation in his name even though he had a reservation number they had no record of his reservation
Goede comfortabale kamers en een prettige atmosfeer in het Hotel Het laminaat op de vloer maakte het wat kil
Place of stay is really great. Free WiFi Small rooms. Wi-Fi was accessible till 22:00 and later on it broke down! Nobody knows how to repair it so i must use it in hall.
The rooms were lovely and spacious, well provided and big with comfortable beds and looked bright!
cleanliness of the room
Nice hotel. Close to the highway, but we didn't notice because of the sound isolation. A bit from the city centre though. Recommended.
Easily accessible, nice & clean rooms - exactly what you expect from such an international hotel chain.
Excellent services from staff, very impressed. Nice rooms and comfort. None
Service was very good..The food was exelent..
The staff were exxtremely friendly. The rooms were very clean. Food was great. No.
Excellent location convenient for motorway but quiet. look out over the lake whilst having breakfast. Nicely renovated reception/bar area. Nice size rooms, lovely bathrooms. Most staff excellent - friendly, efficient and helpful. One of the chefs very grumpy with no eye contact or suggestions as to what was available, just raised eyebrows and and an upward jerk of the head. Also one of the weekend breakfast waitresses very rude and clearly thought she was above doing the work ( any work ). The contrasting chef and waitresses on Monday morning altered our impression of the hotel. We were asked if we would like omlette, scrambled eggs ( with cheese and bacon, which was absolutely delicious! ) If this chef had been on duty all weekend the whole experience would have been far, far better.
Excellent room with high speed Internet. Great buffets available in restaurant. Nothing
Quiet, very pleasant staff, convenient for the town centre No
Modern hotel with lots of secure parking. Very nice, spacious bedroom. Luxurious bathroom with seperate shower and bath. Convenient bicycle hire (modern bicycles, but only one size). Good value restaurant with excellent Dutch food. Unfortunately, the restaurant (and the kitchen) is seriously understaffed, with very young and inexperienced waiters and waitesses. Nobody seems to be in charge and it took more than an hour to get attention, order and receive starters (on two consecutive evenings).
Hello, my biggest complaint is the fact that internet (we are in 2010!!!) has to cost Euro 15 per day and is not even wireless in the rooms. I don't like the fact that you need to pay breakfast Euro 15 and internet apart. The rest is ok. Hello, my biggest complaint is the fact that internet (we are in 2010!!!) has to cost Euro 15 per day and is not even wireless in the rooms. I don't like the fact that you need to pay breakfast Euro 15 and internet apart. The rest is ok.
Staff Very Friendly and helpful Fod Excellent Have stayed at the hotel five times now. The decor is the same as it was in the beginning carpet in corridors are begining to look tired and worn needs an uplift
everything was perfect very busy place..thats all
Nice hotel internally Externally it is kind of shaggy/old
We stayed for 3 nights, and on all 3 nights we had disturbed sleep, 2 nights due to drunk guests shouting and slamming doors, and 1 night due to a domestic argument.
Bed was ok, room was decent I totally dont agree with the reviews I read here about this hotel. It is a very old/fashioned hotel, with too little staff. We arrived at 23h and the bar was closed and there was nowhere you could get a drink. Our room was in another building really far from reception and you had to walk through outside and it was raining so i found it ridiculous. One of the waitresses was rude during breakfast, althought the other women were polite. They tried to redecorate the rooms but you can see it was not done by a professional, although it looks neat and clean, it´s not beautiful, and the bathroom is also not pretty although reasonably sized.
Very enjoyable stay, very friendly staff and atmosphere would stay here again. No kettle in room is the only down point.
The friendlyness of the people, the quality of the food. The cleanes of the hotel The didn't ,ake the bed proprely
Good reception service & breakfast I have stayed a few times at the Vught Hotel. I think the bedrooms & breakfast rooms need to be upgraded.
Friendliness of staff, good quality of food, accessibility Just a little noise from the motorway during the day, but not too bad.
Location was very convenient for our purpose in the area; hotel staff was friendly; breakfast was good. 1. bed was quite small for two persons 2. inflexible
Location Room furniture. The bed was hard and the pillows inadequate.
Staff very friendly, food in restaurant very good. Location is poor, next to motorway and no local facilities. TV not great, in room "on demand" not working, all Dutch channels. No tea/coffee in room.
Central location without being in centre of town. Smoking allowed although we made little use of it.
Friendly, helpfull staff, excellent food, free internet access None
The staff were helpful and attentive to my needs. Absence of cofee making facilities in room
Good helpful friendly staff, nice clean rooms, i'd stay there again.. The location was quite a way from the town centre and next to a very busy motorway. However the rooms were quiet, and there was a regular bus service from nearby to the town centre.
The Mercure Hotel is very clean and quiet despite of its position on the highway
Very friendly and helpfull staff, clean room and most of all: bikes to use for free!! Brand new & comfy bikes that help you explore the area and get to city centre within 15 minutes. Fantastic idea !!! The look 'n feel of the interior of the hotel is somewhat old. We noted a more then a few signs of deterioration. Loose paint scraps & scratches doors, bed covers that have been worn off. Mould stains in the shower cabin (linings). In general, the hotel needs a some doing up to keep up with the standard of 4 stars. Didn't like the tremendous amount littering caused by neighbouring McDonnalds visitors, it makes the area much more unpleasant that it should.
The hotelstaff was incredibly helpful. Great location in the middle of the city centre. Inhouse parking, eventhough in the middle of the city centre! If anything... they did not have scrambled eggs for breakfast.
The friendly staff at reception; good location if you like to be in the heart of this pretty city The whole hotel breathes an air of dated-ness; the breakfast is stock standard and very boring; no fresh fruit for example.
We found the hotel clean and comfortable and we loved the breakfast which was included
The room was a very good size and the was a good variety at breakfast. The access to parking wasn't easy
Excellent location in the centre of town. While the hotel is fully non-smoking, some people of the staff were smoking in the lounge/bar on one (only one) of the nights.
Very good value for money, friendly helpful staff, brilliant location
Great, central location. Facilities were clean. Inability to help support reasonable service requests.
The position down town Due to trafic restriction it is difficult to reach the hotel by car and there is no parking but in the garage of the hotel
the bed even though it is all twin beds the bed was so comfortable we had a large room but our friends got small rooms which would not be suitable for 2 people over all would stay there again breakfast wish hotels would do more than Continent and a nice egg or bacon would be lovely.
Good location for walking and biking close to the " vennen" and the forrest,pleasant service and the one meal I had was very good. Ceiling fan not working in the bathroom,no hairshampo,no outlet for North America shaver,no converter available at the desk had to buy my own.
waiting for taxis to train station and back
Nice and quiet
The restaurant was expensive but excellent, but there was no place left for hotel guests (which did not shock the reception) and I had to insist to get a table. The breakfast was good. It is true that the service of the restaurant is slooow. We came at 8:30 and went out of table at 12:30. Fortunately we has time to chat and enjoy the (very good) meal.
Excellent hotel and staff. Looks to me like a lot of senior citizens visit this hotel. But that was ok with us, because we had a party nearby, and we were only interested in getting a good night's sleep afterwards. Everything was dead quiet at night.
Tranquil setting, nice hotel layout, and the hotel had charm and character. Good food and freindly staff - everything you need for a nice weekend break.Very nice indeed.
Excellent facility and value for the money Comfort, Friendliness, Surrounding
The near village The vital room, swimming pool, solarium etc were closed because there were too many bussines meetings!(?) and we could not use any of these at all! The bussines meetings was not our problem(too many people).For 150€ per night we could expect a notice or at least a discount.
The room was excellent with a large well appointed bathroom. The surrounding area provided opportunities for walking, cycling and sightseeing.
Nice environments, trainin romm, swimming pool The room was not cleaned when we arrived.
easy and quick very old
It was only for 1 night, but the room was nice and clean. Breakfast was ok.
The breakfast is good. Rooms are outdated and need to be refurbished.
yes!! dated 6.03.2010 on Saturday left at room 229 on the table ring, we went out, came to us as a cleaner and we remember about the staff not find! very strange! I do not trust in the hotel a! cleaner can remember where §?????
Large room ("superior room" in separate building), parking in front of the room. Old (both room and furniture need renovation), smelly, dark. Does not meet expectations: "superior room" should be fully equipped (no cooker/coffe maker / soap from dispensers, etc)
Only a rude member of staff on checkout. All other things were very good
The frendliness of the staff The food was awful and the hotel was extremley noisey
Good sized, clean rooms with comfortable beds. Very friendly, helpful staff, particularly in the restaurant. The breakfast is excellent, with a good selection and offers particularly good value.
very nearby the highway, good restaurant breakfast not included in the hotelprice; i had a luxery room, which was very nearby the parking place, so I heard the whole time people walking and talking and cars driving next to my room. The last time I had a standard room, which was much better than this 'luxery' room. So the next time I will book the standard room. The only difference is the mini bar, which is empty.
new refit [ room dinning and reception] smoking in the bar
Just a splendid experience
The hotel is excellently located near a small lake ("ven"), which is overlooked by its frontside terrace. One can easily spend a very relaxing afternoon just sitting here watching the occassional passerby. Hotel rooms are standard; furniture is bland and has little character. Good breakfast with excellent coffee. The hotel has an excellent restaurant, but unless you take a fixed price menu it is too expensive for what they offer. Waiting staff at the restaurant is not very good in dealing with complaints. I ordered a cheese plate, which included only four very small pieces of cheese, one of which was parmesan (!) hardly suitable for a tasting. When I mentioned that this was not a very generous offering the waiter said that they sold out the previous night and were not restocked. He did not apologize and charged the full amount for the dessert.
It's just hard to believe in 2010 that they charge 5 € per hour for the Internet connexion! I know most hotels do in the Netherlands, but they must have missed a step. It's free (or let's say included) in most countries and hotels and just part of the hotels facilities. It's not anymore optional, we need to stay connected.
Superb service of an unusual level for the Netherlands. The place is clearly not a chain run in a wonderful way and setting.
Superbly located and superior service by the staff. In that area between Einhoven and Tilburg the best staying option I have found in 25 years.
We made use of a very good winter deal and almost felt like we didn't pay enough for the excellence provided, but each member of staff certainly treated us as real customers. The food was extremely good too!
The staff were very pleasant & helpful. There was no rush on finsihing breakfast before 1030 and the range of choice was very good. The highlight of our stay was the dinner in the dining room. Excellant menu and winelist and really great food and service. The cheese board was a marvellous suprise.
Its location, clean spacious rooms with good bathroom. Staff was very friendly, but a bit slow on service.
quiet place, but close to centre. Feeling of being in nature. Fresh air could be let in by windows. Quite old-fashioned. Elevator was uncomfortable. No parking place for guests returning home, because there was a wedding party as well.
proximity to town and nature as well as the history of the hotel sometimes it was hard to find staff (e.g., front desk)
Nice comfy hotel in the centre of town and close to main station. The staff was very friendly and the room was big and clean.
the beds were not good.
the ease of access to both the town centre and the railway station
Very friendly and homely
free use of internet, large bathroom, basic coffee/tea making facilities and walking distance to the centre. Room was a little cramped and the breakfast was expensive so we did not have it, however the overall experience was very good.
Friendly staff, Free parking places available, Only 5 minutes to the centre of Den Bosch.
the bed was very comfortable the hotel staff did not speak english and there is a chance i got charged twice for my stay. The heat in the room could not be turned off and it was extremely hot in the room all night, i couldn't sleep.
Rooms quite noisy ! Hotel is simple, plain one. Not too luxurious, but fair for the price.
staff were polite, and it was in a quiet location. It was fairly dingey, not spotless. Can't understand the owners allowing basic lack of cleanliness and neatness - some lights not working; holes in the sheets; walls quite stained; reception area was by the back entrance with a messy carpet (stomach-churning!) and supplies stored by the only stairs. If it was a youth hostel, I would expect it to be as it was. The only room left available for me was €111 per night excuding breakfast. Not worth it!!!
staff friendly, good internet, convenient restaurant room dirty, didn't replace soap etc in room for 2nd night, location difficult to find (not in city center)
very clean room, nice location, nice staff! nothing
Pleasant staff, good breakfast (for extra charge), stylish decor, well placed for main sights staff were a bit disorganised, credit card machine out of action so had to pay cash, twin room in attic quite cramped with low sloping roof over one bed
The staff were helpful and provided us with a place to store our tandem (actually in their functions room). The bathroom was excellent. This is a good hotel for visiting the Hieronymus Bosch Art Centre and the town of Den Bosch. On the booking form the quoted rate did not include breakfast, but when we went to pay, it was included, which made this hotel very good value for money. We will certainly recommend this hotel to friends who might visit Holland.
Comfortable elegant modern interior. Hotel staff member very helpful in morning in locating a place we were looking for. More detailed advance information about parking availability/restrictions would have been helpful. Staff member not too clear about this on arrival.
Friendly and great breakfast. Parking is far away and closed at 7 pm.
Convinien do to the location in close proximity to the center . Friendly and helpful personal/Romi/. No parking avalable.On check out was charge for a second bed in my single room.In between that bed was taken duiring my stay to be use in othere room. Charge was drop and correct after i dispute that.
The hotel staff was very welcoming and helpful. The breakfast was delicious. The room was clean and it had a big nice bathroom. Not recommended in a hot season, as there is no air conditioning available (except for opening a window :) ).
A small hotel at a very good location, near the St Jan's cathedral. Beautiful building. The hotel has no parking. We phoned ahead to ask about parking and the staff informed us parking in the street next to the hotel was free during holidays. When we got a ticket, they refused to compensate us. Our room on the top floor was very small with a slanted ceiling and it had very narrow beds.
The apartment was spacious and had all facilities one needs. Services are on demand and up to date. A great hotel for a city visit! Parking is complicated. At night a nearby parking garage is closed, but parking lots around the city free of charge.
The arrival close to the motorway. Diner was so so but OK. Rooms where cold, not very clean, the noisy room lady in the morning. The breakfast buffet for 15 euro is really a yoke. This should not be possible!! 7,50 is more than enough
I cant believe I was unable to change gpb to euro in this hotel everywhere in the world you are able to use this service
Free WIFI internet access in hotel room
Very child friendly hotel, children playground and child rates attractive for families
Arrived 9.30 pm checked out 7 am no chance to take in anything
Good location, easy access, good layout, helpful staff
helpfulness of staff distance to city was farther than expected but bus transportation is available
The staff were excellent, especially reception staff
Located in a quit area. Not applicable for late arrival plus it is a motel more than a hotel because of open corridor.
said it had table tennis but when we asked to play as our children wanted to use facilities stated had not balls
Very friendly staff and extremely clean.
staff very pleasant and helpful. Relaxed atmosphere.
Good location, friendly staff, very good breakfast buffet and restaurant Rooms are dated (70s style) and have hardly any isolation (all noises in adjecent rooms can be heard!)
The peoples are very kindly The rooms are old
Very comfortable bed. Good value for money
Friendly helpful staff and very good restaurant.
good, freindly service
We visited Holland to go to Indoor Brabant International horse competition.The hotel was conveniently loated for this. There was noise during the night. Particularly Saturday night when there were two men having an extremely loud fight/conersation outside which went on for a considerable time. Then there were people causing a disturbance in the corridor, knocking loudly on doors and being extremely vocal at about 5am which affected the rooms y friends were staying in.