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I found the management to be extremely nice and helpfull, and in general a very upbeat and frindly attitude None
Great shower, ideal location for our visit to Caerleon. Manager was friendly, helopful and informative. Our room was warm, spacious and clean. We had been put off beforehand by guest reviews on the internet but it was too late to cancel our trip. Our experience was much better than expected from the reviews. Some of the comments by other guests were helpful and others were unfair. We found TV reception poor.
Staff polite. Beds clean, room tidy Bad smell coming from the bathroom in the room and worse smell from the toilets in the bar
Rooms are very nice and beds are very clean too. Staff is very helpful in guiding and travel planning etc Room is very clean, Bathroom is very clean but there is a kind of bad odour in bathroom.
Comfortable room Floor boards exremely noisy- squeaked under every footstep -weird!
Very good hotel, cheap with friendly staff Checking out on Sunday was a bit difficult as we had to wait in reception for someone to get to the desk for about 10 minutes
Pleasant host Totally overpriced and exploited clients during the Ryder Cup
Very welcoming staff, were happy to help and give ideas on what to do in the area. The room was a nice size, great size bathroom and everything was clean and tidy. Beds comfortable, nice big towels. Handy having the spar across the road and easy, convenient parking directly opposite hotel entrance. Some people may think the decor etc is ugly and old, but we thought it just gave it a bit of character.
The staff were very friendly. My room started to leak in the very bad weather and the proprietor moved my room quickly. The leak was also fixed in the same week. The attached restaurant was very good and reasonably priced as well. Not much around to me as I am used to staying in larger cities.