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Were allowed to check in early an duse the leisure facilities after check out time Receptionist seemed more interedted in having a conversation about her social life over the phone than assisting us.
Room was lovely. We paid €79 for the room which I think is good value. Breakfast wasn't included but we just paid extra for it. Modern surroundings. There were workmen quite visible. Breakfast wasn't especially nice (White pudding was very poor, no brown bread).
Convenient , very clean , comfortable , food really good . None.
Reception staff & Breakfast staff really friendly and helpful. Staying 1 overnight to attend a wedding. Hotel easy to find, well signed posted
Terrific room, big bed, very clean, lovely furnishings.
Nice room, Good Bed, Good Food, Good view from the room - would recommend it Only negative - there should be instructions on how to operate the Apple TV - Surround Sound!
i enjoyed the spa,relaxed and chilled atmosphere
Wonderful stay from check-in to check out. Welcoming, friendly staff, knowledgable about local sights. Superb bedroom and ensuite, with an amazing view and high standard of cleanliness. Food and wine were delicious but over-priced, which put us off eating in the restaurant on our 2nd night.
THe View from the room and as it was lower than the raod no noise from traffic and staff were very nice Bar area and eating area are all the one not great fan of this
Very responsive to our requests for fixing several maintenace problems. Quiet, relaxing atmosphere, great food, both breakfast and dinner. Lower level rooms have great views of river, but have little privacy. Maintenance should be improved.
The room was well laid out and spacious. The bathroom was excelent.Every staff member we encountered was plesent and efficent The prices on your web site were higher than we paid thru a third party booking agency.
The room wasent too warm and the bed was very comfy. Staff very nice
The rooms are very clean, warm and comfortable. Location is excellent
every time we walked into the hotel it was wow,decor was beautiful,food good,liked there being afternoon menu,and for our short stay it was fine the traffic noise in the bedroom was a bit over powering
Great stay friendly staff ,great food ,pleasant surroundings,well appointed for both shopping and entertainment all in all a pleasant stay .
The hotel was very centrally located and extremely comfortable. The only glich was that when I went to pay for the room (we were on a room only basis) I was also asked to pay for two breakfasts which we did not consume. The reception did a check but apparently some people had had breakfasts and charged them to my room.
The indoor parking
We were a group of 4 adults (2 with special needs - 1 wheelchair ) The staff were very helpfull however the lifts were very tight fitting for wheelchars and luggage. This i have to say is the only negative i can say about the hotel. The rooms are extremely comfortable, decor of hotel beautiful...restaurant and food..delicious and reasonable. The location is ideal especially if your intention is to go to a show in the Royal theatre which is right beside it. All in all, we had a very enjoyable stay, staff were extremely courteous and helpful, and i would have no hesitation in staying in the Harlequinn hotel or recommending it in the future. It is not very accessible for parking, we parked behind it in the Royal theatre parking and when we got in the staff told us that there was parking available somewhere else however it is very confusing and not very clear as to where this parking area is or how to get to it. That is the only thing i can say!!
The decor was fab and it was soooo clean. The bed was very comfy Not one thing
Hotel was new, shower was excellent. No bar of soap, only liquid soap.
its next door to the Royal! the rooms are nicely decroated! there is not enough seats in the bar area, we had to go back to our room with our drinks
The staff are very friendly and efficient. The rooms are huge. We were attending a wedding so it was hard to get a parking space.
Very family orientated, friendly, clean, lovely food-overall a very enjoyable stay
Room size and condition excellent General ambience of hotel excellent Breakfast on the Wednesday only fair, poor choice of breads, poor selection of fruit, fruit drinks. Cooked part of breakfast was fine. The background music in the breakfast room was terrible,sounded like someone was being strangled, with appropriate protest noise. Would expect a four star hotel to have a spa , pool , gym. Lighting for reading in bed could be improved,
How nice a clean the Hotel was and the rooms were a fine size. I was happy with the hotel,I only stayed two nights but would go back again
The bedroom was really spacious, as was reception area and bar/restaurant. Rooms were quiet. The staff were all helpful and friendly. Breakfast was plentiful and great!
They room was really big and nice. The stuff was nice to the kids and they did an excellent job in the bistro.
As I was there for a dance event, the function room was important and it was very good. Rooms were extremely spacious, food was lovely and services were good. In some areas of the hotel the upholstery was stained and this reflects badly on what is otherwise a very clean hotel.
large comfortable room, lovely bathroom got breakfast delivered to room in morning which cost an extra £5 per person per head, however the breakfast fry was cold and overcooked.
everything was excellent, food good value, rooms were lovely size, music in bar, staff so nice, even the hotel owner was so nice, enjoyed it so much, will def return again soon, couldn't fault a thing,
From once we entered the hotel everything was more than good.the staff was like one big family and seamed very happy in there jobs This question is not applyable to the hotel
staff very helpful and friendly especially paudrigh,entertainment very good and a peaceful atmosphere good for relaxing
friendly helpfull staff. nice food. comfortable bed. room was nice amd warm despite it being really cold outside. really enjoyed it nothing really.. possibly slightly bigger telly in room but thats nothing major
Friendly staff and a warm room. Reception area was cold and dreary. However the rooms were warm and clean. The breakfast was very poor with stale brown bread.
Service at check in and check out was relatively slow.
Would have prefered to have a duvet rather than blankets on the bed
quiet friendly atmosphere
Large room, clean carpets and furniture, good cable TV. Breakfast was adequate, bar service good. Pleasant helpful staff. Reasonable price. It seemed a bit tired and could do with sprucing up. The bathrooms and some TVs were old fashioned and seemed to have passed their 'sell-by' date.
Its location The breakfast was very sparse
The comfort an d the dinner. No
friendlyness of staff,
The dinner was not great at any price; at €64 it was dreadful. The bar food was fine, as was the breakfast
Wow!! What a fantastic Hotel, this has to be a dream combo. Spa for the ladies and the best salmon fishing in Ireland within the grounds.
This is one of the best hotels I have ever stayed in. From the moment you went through the door the staff make you feel like your the only one that matters. Restaurant and food was super. Room was very big and well laid out. Would definately recomment this hotel . Only complaint was that there were too many children at the hotel as it was Easter weekend. Don't think it's really a hotel suitable for children.
Staff very helpful and friendly. Beautiful surroundings, close to town and local amenities. Rooms lovely, food lovely, atmosphere lovely. I think that the leisure facilities are excellent, but they need to enforce the rules a bit more, and deal with noisy children etc.
The hotel is quite beautiful. The wood and turf fire gives a fantastic warm and homely feel. The staff are friendly and professional. The rooms are excellent. A wonderful place to stay.
Wow factor when you pulled onto the estate, very ornate and posh. The grounds are beautiful and the rooms very nicely decorated. Our room was on the side of the building and there was no way to regulate the heat, the room was very hot and the windows only opened approximately 4 inches, never cooled down, so sleeping was a challenge. Get a corner room or go on a cold day.
I liked the spa facility, convenience to the local town and I enjoyed walking the beautiful grounds. I would like to high light the efficency of Gabreilla in the spa.
Excellent accommodation; friendly, helpful staff; very comfortable and relaxing. The service at breakfast time did not match the otherwise excellent experience.
FRom the moment we arrived we felt relaxed the hotel is cosy, like a home away from home. The staff can't do enough for you. Breakfast was absolutely delicious. The hotel bar was really lovely. The pool/jacuzzi was brilliant, we went early morning it was pure heaven to relax in the jacuzzi over looking the estate. We really fell in love with Mount Falcon! Only criticism is the restaurant/bistro is very expensive for very small portions, less frills and more good, reasonably priced food would make this hotel perfect.
Helpfulness and courtesy of the staff
Facilities were good, with the pool and the leisure centre on site. No
the service was good, food was of an average standard and reasonably priced. Bar prices were not extorionanite, nice surrondings. some of the decor was a little dated.No facilities for smokers.
Friendliness of staff
Staff very helpful and pleasant. Leisurely walk into town. Bar and food a little expensive
Breakfast room staff were helpful Hotel was quite dingy and rundown looking
The Hotel was very welcoming. Staff were very friendly. The evening meal in the Brosna Restaurant was very good. Location was lovely with its gardens and proximity to the Brosna river/weir. No - although I felt that the viewing area/cafe overlooking the pool was somewhat dull and uninviting . It seemed that the Hotel needed some "freshening up" in places
Staff Service The heating wasn't on in all of the hotel so our room was very cold and it was the same sitting in the bar.
We liked the outside gardens and the bar/restaurant area was a very relaxed environment. It was a very old hotel. The swimming pool/leisure area was very detached from the hotel. You could hear through the walls. Also, the kids meals were very over priced.
good location,relaxing environment It is becoming dated and showing signs of age except for front of house/foyer area
The room was clean, and the hotel had immaculate gardens. The spa area is very dated and the jacuzzi smelt very bad. make sure you take your own swim hat and towel to avoid extra costs. The internet costs 1 euro per 8 min, which is a little steep. I felt the whole hotel experience was designed to extract more money from you. Also who ever decided that ironing board in cupboards were a good idea, have you tried using an ironing borad in a cupboard whilst ironing??? The hotel is very dated exept the reception area. You get what you pay for.