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New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
Very good facility, had a pleasant stay.
Decent sized bedroom and excellent bathroom N/A
it was quiet and convenient car parking
Our room was spacious, clean and very comfortable and the staff on the reception desk were extremely efficient. I wish we had stayed longer!!
Wonderful hotel great food and service.
The long time at the check out in the morning. A four star hotel should have teo reception staff at this busy period. Also it is a long way to the bottom car park with your luggage.
Fantastic room - huge and luxurious.
The warmth and friendliness Not really
Staff were very good and attentive Overall, hotel was fine but felt a bit "dated"
Quiet with plenty of staff on hand, most of whom made you welcome. Bar closed at odd times, like 2/30 on Friday afternoon, just as I arrived and wanted to relax with the paper and a glass of wine.
Comfortable. Friendly The Restaurant could be better both for Breakfast and Dinner. The Orangery/Bar/Lounge menu and food were better and better value
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
Friendly and helpful staff. The tour of the castle. Generally everything very nice.
Rooms were very clean, food was excellent, staff were friendly and helpful.
I was most impressed with the quality of staff service
Really helpful staff, good facilities and excellent food sound proofing of the rooms - you could hear quite clearly noises from next room!
The welcome at the reception desk ; the lay out of the bedroom and the bathroom which had a walking shower. The peaceful location. The air-conditioning/heating system was not working and it was a cold night.And yet despite being turned off it made lots of noises every so often disturbing our sleep.
The location & kindeness
bar area and room digital tv no channals all flickering could not watch tv.Also had to wait for 25 mins for breakfast was very disapointed
friendly staff and a nice looking place very thin walls so sound travelled far
nice and quiet minor not informed about refurbishment until arrival
The staff went above and beyond to help us especially Tony the front desk manager. Any requests we had were dealt with efficiently and very quickly. Would like the hotel to be closer to East Grinstead, but that is all I can think of.
Nice welcome. Good bathroom. Balcony for a crafty fag. Room is a bit poky; food not quite as good as the price list thinks it is.
Restaurant was good. All staff helpful There needs to be a lift to the 1st floor.
On our arrival, reception did not have a record of our on line booking but efficiently dealt with the matter. The Breakfast Manager on Sunday was particularly friendly. It looked very much as it did when we stayed there 10 or 11 years ago and whilst clean was a bit tired and dated.
bar and dining room staff were excellent
helpful staff, enjoyed the swimming pool
Upgraded room Bar and seating area very basic and open - seemed more like part of entrance and reception area.
Use of the swimming pool and spa facilities - good opening hours. Excellent customer service.
the pool, the food, the location...good local bus service. Comfortable beds.
Friendly staff Breakfast Room staff not very efficient in maintaining food at the buffet nor for delivering toast to the table.
Quiet location Problem with internet service in room. Had to change rooms. Staff dealt with this very well.
peaceful room #102
Nice and clean hotel in a beautiful countryside setting. Hotel staff were very friendly and helpful. There was also a problem with a change of date with my initial booking whereby I got charged for a night which was cancelled, but both the the hotel and booking.com sorted it out quickly. Food at the restaurant was good, though I was disappointed that the children's menu did not match the adults', i.e. mash potato was made from powder and sausages were not as good quality as you would have expected.
Cleanliness My request for a quiet room was accomodated (away from potentially noisier guests) Lovely soft, large towels and good quality bedlinen Good quality bathroom products and hairdrier Space, light and tasteful decor in bedroom and elsewhere Comfort and size of bed - very good supportive mattress Good security (swipe card to access corridor to bedroom) Very efficient room service Bottled water and nbeverage making facilities in bedroom Pleasant friendly staff None really, although no soya milk available - a lot of folk request this these days.
It is one of the nicest and friendliest hotels that we have stayed in. Although it was not particularly cheap, we thought that it gave great value for money. The roo was super and it is so nice to have the extra items such as tea and biscuits, iron, trouser press etc.
Friendly staff & amazing swimming pool
I didn't stay at this hotel myself but booked it for my parents. They were over the moon with the hotel, so much so that we are thinking of booking the hotel for the whole family for my dads 50th in November.
it was our 25th anniversary and we enjoyed the whole experience, we have recommended the hotel to all our friends and family.
The comfort of the room and the stunning views from my window The bar was very bland
Comfort, space and views
The swimming pool/spa is well kept and clean, the views from the rooms over the golf course are fantastic, the breakfast was good quality and with a good choice of hot and cold food. You pay for what you get though, worth the room rate it if you want a quality experience.
The surroundings and the standard of the suite made the stay very relaxing and enjoyable. Nothing
Excellent room Pleasant and efficient service Breakfast could be better - pots of tea and coffee
Good central location in Lewes. Hotel housed in a lovely old building that has been sympathatically restored, bedrooms and bathrooms well designed and comfortable. Breakfast excellent. Staff friendly and helpful, overall a calm and comfortable place to stay. Nice garden although I didn't go into it as it was raining.
Very central location. Stunning building and views from dining/breakfast room. Good breakfast. Very helpful staff Lots of stair noise from my room due to uncarpeted staircase. Room small with little space for clothes. Very expensive for what I got.
Friendly receptionist.Good comfy bed and excellent breakfast chef!
The garden, which was a highlight, the decor and the comfort of the bed itself. My friend had a smaller room than expected and her shower was too hot - even with running cold at maximum. We reported this.
The atmosphere, relaxed but efficient
The decor and art works were fantastic and the room was extremely comfortable - liked the simplicity
Friendlyness of staff. Wonderful building. Informality and wonderful breakfast. Attention to detail. Room in the eves
Courtesy, enthusiasm and professionalism of the young (and old!) staff. Excellent food in convivial and cosy surroundings. Our standard double room was a little quirky but fun and welcoming, good bed. Perfectly placed just off Lewse'charming high street. We will be back. Leaving.
The room was excellent - contemporary decor, plasma T.V., comfy bed, loads of space, beautiful en-suite. Lovely fresh continental breakfast. Although the food at breakfast was very good, the service was not. It was very disorganised and the staff did not seem to know what they should be doing or how to speed things up. It took 15 minutes to get our coffee and we had finished eating by then.
Bare lightbulbs in my room! Trickle of a shower. With the exception of the pool /gym area, much of the hotel appeared shabby
It's a beautiful old builidng right in the centre of town - dining room charminng - and breakfast good Felt a bit dusty and tired - very uneven and creaky floor in my room.
The staff were friendly and helpful, the beds and bathroom spotless ,breakfast excellent and the public rooms very interesting with gorgeous woodwork and panelling..the site is perfect for the station and lovely high st and castle We stayed in the annex which made use of the pool etc a little inconvenient and sorry for one complaint... Our bedroom carpet really needs replacing! We don't mind old fa. shioned decor but I think that new kettles and maybe tv would be a good investment and money spent on the spa which is rather shabby
Parking was convenient and easy to use. The food was reasonably priced and the restaurant was friendly and efficient. The jacuzzi water was quite cool. The spa had problems with the shower on the men's side.
convenience of location, friendly staff Food a bit mixed in quality
near to town comfortable room generally tired decorative order no selection of fruit at breakfast
Location Needs total updating!
The helpful staff, excellent food, lovely pool and excellent location. Good parking. The hotel badly needs upgrading. Decor and carpets in the annex need attention.
the location was ideal for us to get to the wedding reception we were attending. some of the decor in both the common areas and hotel room we stayed in need some updating, signs of wear and tear.
Quite a reasonable breakfast, lovely setting in the heart of Lewes Sadly the room was pretty small, with mildew or mould around the bath. Although not directly connected to the hotel there was an ongoing unsociable disturbance in the main street that went on until at least 1.30. It would be in the hotels commercial interest to have these gatherings move on or kept to a minimum.
Nice ambience & good food Room was musty and pokey - shower did not drain.I rang reception and the bistro for 5 mins each to order room service - at 9:30pm and no-one picked up
We came down for my daughers's 21st Birthday. She had always wanted to visit Hever Castle and as it was a special occasion I wanted to book us into somewhere a little special. We loved the restaurant and food and the decor. Sadly we weren't able to stay for very long, but would definitely recommend it
We have stayed at several Hotel Du Vin's throughtout the country because of the ambience and the boutique nature. We enjoyed our stay immensley but would only comment that for £145 a night (4 nights stay)that breakfast would be included.
Comfort and the feel of luxuriousness. Many great details. Difficult to find parking.
Courteous and efficient staff despite the Hotel being very busy the evening i arrived. Though the room was bijioux it contained everything required for an over night stay. Lovely view of the gardens. Both The evening meal & breakfast were excellent.
The food, the service & the real ale
comfortable and friendly- especially in the snow!!! although I had a non- smoking room as requseted it was next to a smoking room which I could smell quite badly-perhaps there could be non smoking rooms in a block together?
Friendly, polite and helpful staff. The bed was lumpy and uncomfortable.
It was peaceful and relaxing.
One of the better hotels I have stayed in, in the UK. A bit understaffed though
The rooms were very comfortable and clean, with nice fresh linen, plenty of tea and coffee, and a kettle for us to use. The hotel was nice and quiet at night, Cosy bar area and good food. They were a little understaffed, presumably because we went out of season. We often had to wait a while at the bar or reception or go looking for someone.
relaxing easy atmosphere. Comfortable beds and excellent breakfast. Best find yet!
Very friendly service. Room was of a good standard, very comfortable and quiet. Good night's sleep!
quiet and beautiful setting
Quiet, with friendly staff. It's a bit shabby and could do with redecorating. Wallpaper peeling in the dining room.
the grounds and surroundings the fire alarm going off early on the Sunday morning after our late night at a wedding!
Beautiful buildings, friendly staff, gastronomic food, just a great experience!
The hotel itself was amazing with the rooms being very relaxing and the grounds of the hotel were great.
Attentiveness and number of staff on hand to help
Unusually good service and cuisine for a hotel in UK.
Excellent spa. Satff were so lovely and helpful. No tea/coffee in the room which i would expect from a hotel of this standard and would be a nice touch. Late Night Room service food was not well prepared, but they were very helpful and fast.
Amazing surroundings and grounds beautifully maintained. The restaurant was lovely and food exquisite. The spa/country club was great and the full body and facial massage I booked was worth it! The perfect place to propose! There was a leak into our room, probably from the shower in the room above us, but the hotel did not offer to discount our current stay, only a future stay. They did get our room service order wrong, but it was quickly rectified and at no cost.
Beautiful location A little expensive
Mainly the people who work there. I would have liked to have an elevator but it was ok.
Location & grounds are fabulous as was the food in the restaurant which was superb unfortunately the staff/service did not meet expectations for a 4 star hotel & their policy on bookings/rooms & credit card transactions is pretty shabby for a hotel of this quality
Easy access to town centre Look forward to the 1st july in bar area
The rooms looked dated. The room booked was stated as overlooking the common - the room overlooked a car park and another building not the common.
Hotel decor was good & everyone was friendly & helpful. No
Friendly staff & helpfull staff
Efficient lift. Pleasant staff. Comfortable bed. Clean. Difficult to use toilet flush. Sink stopper unhygenic system. Table or shelf needed to boil kettle and place cups etc. Difficult access to coat hangers
Breakfast was lovely and staff were extremely helpful and friendly. We booked a triple room expecting a double and a single bed, we got a double and a camp bed. It was a little small for an adult.
Spacious double room for single occupancy, excellent restaurant and service with friendly efficiient staff. Highly recommended
Friendly atmosphere, comfortable and spacious room. Ideally located, close to all ammenities. We would prefer room only as do not eat a large breakfast, preferring a coffeee start..
Friendly staff, good restaurant and service . Good location for town centre. Comfortable, at home, feeling.
Friendly staff Shower needed repairing
The hotel was cosy and comfortable with a pleasant ambiance. The garden was well maintained.
Comfotable room and friendly, helpful staff Room was rather too warm during the night and the floorboards were very squeaky. It would have been helpful to us if breakfast had been served earlier than 8am on Saturdays as we had to leave for Gatwick without breakfast.
Our stay was on a B&B basis. We needed to check in before the alloted 2pm check-in time. The staff could not have been more helpful. We arrived at 1pm and our room was ready and spotless. It was comfortable and clean. TV,Tea,Coffee and bottled water were all provided free of charge. The staff were extremely friendly welcoming and helpful, often asking if we were enjoying our stay, and making good local conversation. The breakfast we had was good although it was left to us to ask for what we wanted included. The full choice of available content was not made clear to us whilst it was to others who came after us. We think it was just a mistake. The price of our room was very competitive. Whilst only there for one night there was nothing we didn't enjoy about our stay at The Chequers.
Staff were friendly and service good if a bit fragmented. Bed very comfortable. Breakfast very good - but seeing Marco's caricature every where, I expected it to be. Room was a bit 'shabby', grouting in bathroom black and iron burns on carpet. I think we were probably in one of the older rooms not featured on the website.
Our room was very nice I felt the staff were all very young and inexperienced, a little ineffective
unpretentious with very attentive staff
The room was lovely There was no vegetarian option on the menu and the service was poor. We recived differnet information to other guests.We were disturbed frequently durng the night by very loud guests and by staff
Nice staff,lovely location,good food. Erratic service,no food available Sunday evening.
Very comfortable hotel and garden beautiful. One lady inparticular (blonde hair) serving us who was excellent. Room was too hot - I didn't sleep well at all because of this. We asked for one of the dishes to be served with mashed potato instead of pureed swede to be told quite abruptly by the young girl working after she spoke to the chef 'you have to stick to the menu'. There was mash on a number of other dishes so don't see why that was an issue...
Only a one night stay, but ticked every box for my brief stay, rooms comfortable and clean and Sunday morning breakfast good.
Nice sized room, with good facilities.
The friendliness and helpfulness of the staff. Did not spend enough time there!
Our stay at the Camden Arms was excellent. We can not fault it in any way.The staff were very professional and yet very friendly and welcoming. The room we had was beautiful. N/A
My room was clean and tidy with a modern ensuite and the usuals TV, good hairdryer etc. The breakfast was good and the laid out nicely. I ate in the pub during the evening, the food was good and as expected
Staff friendly and helpful, room clean and comfortable and quiet. Bathroom had shower but not bath. Ate at the restaurant and food was good. Buffet breakfast fine. In all no complaints and seemed pretty good value to me. The only downside to the hotel is that you are outside of tunbridge wells here so need to drive in and out.
Nice quiet clean room away from the road. Plenty of car parking Very popular at lunchtime suggested they are doing something right. Disappointingly small room, very dim lights in the bathroom, bed sagged in the middle, too soft for us, not a good nights sleep. Strange 'modern but baronial tudor' furniture in a newly built room.
Quiet room, good breakfast and the old pub, which forms part of the hotel.
Great breakfast-was worried about partner's reaction to a "continental" breakfast- he is still going on about how good it was. Parking plenty of it and close to accomodation. Nice rooms and breakfast area. Convenient position, easy to find, lots to do/see nearby in a lovely area None
Although we arrived late in the day after a wedding, the room was very comfortable and homely.
Clean, friendly, lively hotel, but very traditional feel too. The staff were outstanding - we arrived late on Saturday evening after the kitchen had closed, but even without us asking, they offered to provide sandwiches and tea or coffee. The room, although small, was beautifully appointed with luxury touches. We were there for an event at a local castle, but hope to go back next year for a longer stay when we will use the hotel as a base to explore local stately homes and the countryside. Highly recommended. Very minor - it was a shame that the shower was not as strong as it could have been. Nothing else!
efficient freindliness, prompt service and advice, veru convenient to M25 motorw2ay and adjoining services, etc, etc, etyc!
Pleasant good-sized clean room, no real surprises either way. Friendly and efficient staff The location, on the south side of M25 is not easily acessible, necessitating a long drive to reach the hotel or to continue your journey. The advertised Wi-fi was not available in our room. This had recently been installed, and when mentioned to the staff when we left they were very apologetic and said they would have changed our room if we had said previously.
Open late at night when we arrived. Quiet. Clean room and bedding/towels. Overnight car parking available via no. Plate recognition - however, carpark sign doesn't indicate this service, just '2 hours parking' which was misleading, and I had to ask where I was supposed to park overnight. Being able to cancel up to 1.pm on the day without charge was a great bonus, as weather conditions may have prevented us from travelling. As we wanted a drink before turning in and when getting up, there were insufficient coffee sachets. Fortunately I had brought some. Shower head fixed, so not suitable for us. Entrance to hotel and car park not cleared of snow -turned to ice, and walkers having to be very careful. Others' cars getting stuck, having to be pushed. Fortunately, others helped and someone had a shovel . shower/loo seemed to have no fan to switch on /off.
Helpfulness of receptionist as was checking in early
Covenient; easy to book; assured standard of accommodation Rather complicated to find the hotel when trying to access from the anti clockwise m25 service area at Clacket's Lane. You could give more detail about this on the website and/or when booking is made.
Plenty of hot water, warm bathroom. Room rubbish bin full from previous occupants, decor tired.
The reception made me feel welcome. The autoclosure of the bedroom door was rather strong and if not caught in time made a loud bang. Access to the eatery was good and the food reasonable
Nice, clean room. Clean throughout building. Helpful staff. 24 hour manned desk is very reassuring to have.
Very close to Westerham which is a lovely village and where we had to be for the wedding reception. Really helpful and friendly reception staff. Room slightly clinical, not quite like the photo on the advert! Food in the services very expensive.
I loved the old building. The hotel restaurant was not open on Saturday night.
the location on the high street plenty to do in tonbridge and nice atmosphere in the hotel Only thing is they need toi update the televisions in the rooms, they are so out of date.
Comfort of room, quality of food in restaurant, ease of parking
It was central to Tonbridge, no food on Saturday though, would have liked to eat there. Room small but adequate, bed low to the floor. Staff were excellent though. No real problems as we thought value for money, not a high end Hotel though. The decor was a bit tired.
It was charming and the room was comfortable. Liked the fact that you could still get two rooms with connecting doors. Very rare these days Room 36 had a bath and shower that wasn't great. Bath water ran out before you were finished and the shower kept sliding down.
Nice restaurant and pub down below. Heating was nonfunctional and it was snowing. Wallpapers peeling in my room. Typical english old town pub house with hotel attached, and not properly modernized.
convenient and enjoyable n/a
the location some of the rooms are dated and expensive, they put you in rooms above the function room so lots of noise - music, we had to move rooms 3 times however the staf were helpful
Staff Pleasant. Breakfast lovely. Rooms are very dated. No heating in bathroom (in fact im sure the towel rail is too close to bath not conforming to electrical regulations!) Poor heating in room. Plumbing dated (very poor flow and leaked). Toilet roll has no rail. Tv poor picture. Floor Squeeks. Bed coverings old and worn. Charges for internet!
The receotion staff Heating in the bedroom
Excellent breakfast included in the price .
A pleasant enough hotel with obliging staff. Comfortable enough rooms and good breakfast. Public rooms were excellent and all areas seemed clean and in good order. I do not not think I had anything to dislike.
nothing in particular the staff could be more graceful
Location was good, pleasant rooms, good shower, clean, plenty of parking and comfortable bed.
convenience and comfort excellent breakfast sarcastic, confusing and somewhat rude reception person on arrival, but we got over it as i guess she just didn't like us and all other staff were delightful
Modern, comfortable and quiet room in a building which retained some character features.
The rooms are very comfortable, staff welcoming and obliging and service generally very good. The only dislike was the absence of air-conditioning, which I do understand may not be very frequently needed. However this last weekend it would have made our stay a little more comfortable.
Friendly efficient staff Some problems with internet access, which were resolved, no room safe as advertised in my room
it was comfortable and it was close to the hospital.
Spacious rooms decorated in a simple, modern and uncluttered style - furniture was solid and decent quality. Large bathroom with well equipped stand-alone shower and large bath. Room was light and airy with none of the shabbiness so often associated with british hotels. Had been concerned that noise from restaurant/bar would be an issue. But room was well insulated from this - so much so that we were very surprised when we went down to the bar to find it already very busy with people having dinner. Food served (we had dinner, not breakfast) was great. Nice outside seating that can be enjoyed in the summer. A little more information (signage) on arrival as to where to check in would have been helpful (particularly if bar area is busy).
well decorated, clean, new furniture. large room.
We love Carpenters because it is has a relaxed atmosphere,excellent service,super bedrooms and wonderful food. We did have a problem on the Saturday night when someone who had obviously had too much to drink was able to climb up onto the flat roof/ledge outside our window.This made me rather nervous as there are no phones in the rooms and I think therefore that security needs looking at.Everything else here is so good.
Third visit in a short space of time - doesn't disappoint
friendy staff and comfort and cleanliness of the room
Room was superb. None . one minor point .no telephone in room .but with mobiles who needs one.
Lovely room and en-suite faciliteis
The room was clean, staff generally helpful, breakfast good. Well organised It was rooms above a pub, and I did feel that. On arrival, we were to some extent left to our own devices. A little bit more of a welcome and support in the first 30 mins would do wonders.
The food was excellent, the Aussie wine was rubbish The Aussie wine was rubbish and they wouldn't change it.
Small, friendly pub offering accommodation. Same price as the "big chains" but offering a much more personalised service. Room was comfortable and modern with great shower. Breakfast was excellent. Just a little thing really had lovely shower gel and body lotion, but didn't have shampoo and conditioner.