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It was an outstanding experience, from getting their help with wine tours to wonderful dinners and the spa.
Everything about the hotel, the rooms, the staff and the breakfast were great. The access to Penefiel and the wine country was easy and while we didn't get to take advantage of the spa, it looked exceptional. The hotel is in a semi deserted village surrounded by delapidated falling down casas. It was very unnerveing driving up to the place. Very uncomfortable.
The owner and the hotel staff are extremely friendly. They helped us out in arranging wine cellar visits. Also the hotel itself is unique in its design and feel.
good service, good restaurant, excelent service in spa area, big rooms poor indicated from the main road
The hotel is very well designed and decorated with a peaceful atmosphere. It could have been rather 'snooty', but the owners and staff were very approchable.