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It's location Having to chase tea & creamer for the room. Lacks those little extras like real milk, biscuits in room, toiletries, all of which use to be provided. I have stayed in this hotel every year for the last 10 years.
Decent Hotel For The Money Bit far away from amsterdam itself. 30-45 min train journey and at 11Euro a return ticket can get expensive!
Convenient location near the train station. The hotel was run-down and old - peeling paint, dirty carpets, rusty bathroom fixtures... it was depressing, certainly not up to the standard of other NH hotels I have stayed in.
Hotel location. Ability to access printing facilities in lobby was very handy. Would have liked supplies in room to have been replenished on second day i.e. i.e. bags.
close to messe hall the towels looked dirty
Unclear information about where the restaurants were and their menus. This may have been because the hotel was being refurbished at the time. Dining alone one evening was a slightly uncomfortable experience with very slow service.
The staff is very polite and helpful. Very good location close to the train station and expositions facilities( Messe) No safety box in the room. Breakfast very expensive. We had breakfast out of the hotel. For the high price of the room the breakfast should be included.
Very good.modern hotel with good facilities
Was by far the best hotel we stayed at during our 16 day visit to Benelux. Our only regret is that we did not book more nights there!!! Nothing!
Directions to hotel worked well for a foreign driver completely unfamiliar with Utrecht. Parking was easy and convenient. Our room was upgraded gratis as the hotel was not busy. Everything was wonderful.
We unexpectedly got an upgrade of 2 levels to a super room, which was greatly appreciated. The location is brilliant for quick walks to the city for restaurants & shopping. Also it's only a quick walk to the station for trains to Amsterdam etc.. For a city hotel in the Netherlands, having it's own parking is a major benefit. The breakfast buffet was also good. We didn't eat in the hotel other than breakfast, but the room service menu definitely looked better than average for the range of dishes available.
Large, clean and good looking rooms. We had a room of 55 to 60m², the second room was also >45m². We were located at the elevator and you could hear the engine, but it was not really disturbing.
The general ambience and the location. Conveniently situated for the Jaarbeurs and the centre. There was nothing to dislike
The location is unbeatable--can safely walk everywhere from the hotel, including the train station. Staff is friendly, courteous, and helpful. Rooms are spacious and clean. The city of Utrecht is beautiful with lots of great restaurants and shopping. Watch out for cyclists--they seem to have the right-of-way over pedestrians. No in-house store for toothpaste, etc, although shopping mall is about two blocks away. Bring an umbrella. The train station is too close for a cab, but a long walk (~2-3 city blocks) in the rain with luggage and no umbrella.
Good facilities, pool is small to swim in it but nicely decorated, so is good, rooms big, rather comfortable, breakfast almost perfect with good choice and service, so is worse to use it. Location is wonderful, close to everything in this city, kettle and tea in the room were nice Hotel preadvised my card for double amount of stayment (as they explain - in case I will decide to order smth in restaurant or etc. it was additional 600 eur what is big amount I think), so this looks not so good. Also restaurant located in hotel should have some preferences for guests as we failed to have a diiner in it as it was totally booked for 3 days
Location is a plus, close to the train, historical areas and shopping all within easy walking distance. The beds aren't all that comfortable.
Excellent service & location. Rooms were good- sized. Jacuzzi not especially hot. Breakfast prices high.
the size & decor of the room the hallways were not particularly clean. also, i was not aware the sauna had to be booked in advance as it was for two persons only.
This is a beautiful hotel. The rooms are very nicely decorated, clean and warm. A big selection of dishes for breakfast. Staff very friendly.
beautiful setting,on a lake and yet within a 20min. easy walk from centre. The hotel had excellent facilities.Food was great quality,wish we could have stayed longer.
Ease of check-in and room facilities. Hotel should inform beforehand that there is a charge for parking.
Lovely architecture and position... I really think internet wifi should be free in business hotles like this.
We felt very comfortable and welcome at the Hotel, with friendly staff. We were able to bring one Dutch friend for a pleasant, relaxed evening meal and two other friends for coffee. Very comfortable room, but air-conditioning set at minimum of 20C, was a little too hot for us Celts!
Good beds, clean room, parking, great breakfast.
All the staff were very helpful and courteous at all times. The Hotel had great facilities and price was good.
The room was very nice. The food in the restaurant was fair. High price for a little piece of grilled salmon with pommes frites and 2 slices of tomato and cucumber. Almost € 19. Very small glasses of wine.
Liked nothing best The hotel is not 4 star - it is a rather poor 3 star quality hotel with many run-down features at a more than average 4 star price while parking is not free and an expensive internet connection. Does the Netherlands have an hotel grading authority??? They clearly slipped up on this hotel
park setting, terraces on lake lack of air conditioning
Excellent breakfast with buffet and hot freshly prepared waffles, pancakes and eggs.
Little bit too expensive.
I thought the food was great and service very good, the location was good for us too. The only thing i could fault that we couldnt get room service for snacks, sandwiches etc.
Did not spend enough time at the hotel at IBC
It is very well-staffed and all of them know their job, and seem genuinely to make an effort. Its a vast place but it all works well. Restaurant is not wildly adventurous, but fairly extensive menu and good value for money.
Staff and food were extremely good Just a small thing, vegetables were the same every day
Location, comfort, price the room a little too far from lobby, minor miscomfort
Quiet room. Signage to find the hotel very poor. At night in rain, even with GPS a sign from the major roads would be helpful and especially near the entrance which is accessed via a barrier (why ?) and you can't see it is the entrance to the hotel until you pull into the barrier. Try doing this in heavy rain at night as I did. Secondly, no tea or coffee making facilities in the room. Given the price you would expect this. Don't think I'll be staying here again.
Great buffet breakfast. High quality/price ratio. Quiet location but conveniently close to the highway. Wifi connection too expensive.
cetrally located, modern lobby, good breakfast the pictures show other rooms than i got (not renovated)
Room smartly designer Poor gym limeted equipment and equipment not working well
I liked that description of the hotel fully conforms what I have found there - no surprises and that was good.
No tea or Coffee facilities
Nespresso machine in bedroom was nice. TV picture poor.Breakfast expensive.
all paperwork ready - single signature required. Very quick and easy
Great Staff, Excellent Service. Nothing
Location, very convenient for the train station and city centre.
The dinning room staff was very good, Good menu. The exercise facilty was disappointing. The machines were broken and old.
Good staff, quiet easy to access city centre Poor internet and road construction
Good location Expensive parking
- Brand new hotel, big bath room, nice interior decoration, free parking, ... - Mini bar was empty, working noise from a power drill at 6:30 :-(
Very good value for money, nice design, comfortable rooms. separate shower and bath in room: a rare combination
The modern design of the hotel, the staff very professional, the best breakfast I've got in an hotel.
Free shuttle to and from airport leaving the hotel twice an hour. Couldn't find an ice machine. Price for internet was rather pricey.
Spacious rooms, attractive interior design, friendly staff, restaurant with a good food and service, easy access to the major roads. There was no ironing facility in the room, a free wi-fi could make the hotel even more attractive.
comfortable room ;good value for money restaurant with friendly service no close -up mirror in bathroom for shaving/make-up; nothing in mini-bar; wifi should now be free throughout 4 and 5 star hotels; a car is necessary for there's no public transport
Lovely hotel the decor was nice and the rooms are lovely shame about the location tho, if this hotel was city centre it would one of the best around location terrible
This hotel was fantastic, one of the best places I have ever stayed! The staff was very nice and helpful. The rooms were huge, modern and had comfortable beds. The breakfast in the morning was plentiful and had a large selection. I loved it all!
Very modern and clean No tea / coffee making facilities in the room. After a long journey the tea tray is always a welcome site!!
Good location close to motorway and city of Utrecht. We stayed in a welness suite - which was superb in terms of facilities and design - sauna, steam bath, jaccuzi, lounge chairs etc. On top of that, we received a bottle of champagne upon arrival - excellent location to do away with the daily stress staff a bit mechanical - efficient but not really friendly
They provided a clean, comfortable room with all of the amenities. Fast internet. Delicious European style self-serve breakfast. Perfect for me needs. They called a cab and had a prearranged lower fee with that service. A very professional operation. A wash cloth would have been appreciated.
Access with public transportation
The hotel was very comfortable within a 15min bus trip to the city centre and had free parking which was great if you are travelling by car. Very friendly staff as well.
Spacious and quiet room with big breakfast checking out took too much time, too many people tried to exit at the same time, only one staff at the desk (but she was extremely efficient!)
Although the storm of 18 Jan 2007 was raging outside and you could hear it in the bedroom, when you were in the swimming pool or the restaurant you could not hear any wind noise at all.
1. I like the restaurant and the fact serene garden outside the dining area. 2. The staffs are pretty friendly for European standard. 3. Free business center 1. The hotel didn't get 'confirmation' from booking.com, but they were fast enough to provide us the room 2. However, I asked for a double room, non-smoking and I got a triple room, non-smoking. Although I didn't pay extra for the room, it sure looked crowded with the additional bed. 3. Wifi was only available in lobby and not able to connect, so I had to use the business center.
Every thing was very good.
location Small Bar fridge to keep a coolfrink/water cold.
My children liked the swimming pool best. The staff were very helpful. We didn't want to have a huge, expensive breakfast, but there was no alternative.
Friendly and helpful staff, everyone spoke English language. Good range of English and Continental food. Convenient to local shopping area.Beautiful forest and woodland walks just across the road. No
A comfortable hotel, centrally located in a small Dutch village. The hotel offers free parking and free Internet.
Very clean rooms, excellent breakfast and free covered paking. plenty of shops and bars / cafes in walking distance
good location the church clock within ear-shot of my room chiming every hour, 24hrs a day/night
location no value for money-old decoration-carpets- needs badly refurbishing lobby full of smoking people-coffee in lobby only for groups-no coffe machine/kettle in room-no doorman help with suitcase-used to be a classy hotel-
very nice quiet room with free internet from a cable and a nice breakfast
Nice hotel, very helpful staff, free private parking, rich enough breakfast There was no computer with free internet service for public use and i had to pay 5 euros for an hour's use, even if i needed it for just 2 minutes
Great service! Front desk folks are very friendly and helpful. We had a late check in (2am) and we got checked in promptly and friendly. They gave us great tips at the front desk of where to go (in the city and Utrecht), how to take the bus, where to buy bus tickets etc. They stored our luggage after check-in, let us park the car until we were done. Hotel is interesting, different. Room was great and comfortable, bathroom clean. Will definitely recommend and would return in a heart beat. Maybe change the carpets as they were a bit run down.
It is convenient for my work location. The rooms are basic but comfortable. having twin beds
Friendly staff! Good breakfast selection.
location Service in restaurant
bathroom was big, nice little balcony, good breakfast buffet, and I liked the way the TV sound was piped into the bathroom
Comfortable bed, large room, nice swimming pool, sauna and Turkish bath. Very good service. Breakfast could be better and is definitely not worth his price, a small effort could arrange this.
Comfortable and friendly hotel within close proximity to many Dutch tourist sites. No serious negatives. Shower had a tendency to fluctuate between hot and cold, presumably a problem with Grohe thermostatic shower.
Luxurious accomodations at a great price.
Close to the golf course Breakfast in weekend in a very basic environment ,not in line with 4 star hotel
courtesy of staff, good breakfast, location of hotel mattress was too soft, no good for any back...
The kindness of the staff, the opportunity to relax with the wellness center and the nice location.
The location The furniture is a bit old fashioned in the room
Breakfast was excellent.
nice area and all rooms had balcony The train track is very close by and sitting on the balcony I felt the trains passinb by
It was a lovely location. The hotel was peaceful - perhaps as it was a weekend visit. Conveniently located for exploring the area - cycling and walking. The breakfast is extensive, but could be more varied. We stayed 3 nights and the (warm) food was the same every day.
Very good hotel. We stayed in the new wing and the room was clean and modern. The hotel is in a quiet foredt setting so a car is required. The hotel was not busy during the weekend.
Next door to where I was having a meeting the next day Lack of accurate travel information to reach the hotel by public transport rather than car. They mention train-taxis which no longer exist in Holland in that area.
Very nice surrounding, good breakfast, friendly service and nice rooms.
the food was in the restaurant small in portion and in my personal oppinion (and of my staff who stayed there as well) poorly of quality for the price we payed
The hotel is clean and new, and is located in a beautiful walking area. It's actually a business conference centre. It's huge, and seemed completely empty, maybe because it was a saturday. Hanging out in the bar we were the only customers.
comfortable, accessible and in attractive surroundings. staff were very helpful. the early check out time of 9.00 am.
Because it was a weekend, there was not so many guests therefore not so many smokers. ( I am allergic to smoke). The front desk was very nice, all the staff greeted to me when we passed by. The breakfast was great, a restaurant they recommended us to go was nice Dutch. Espresso machine was out of use, maybe the machines are there just for hot water.
It was out of the city and offered a nice taste of the countryside with some class Weekend breakfast should start at least at 6:30 as many of us have business early in the city Sat and Sun
very peaceful athmosphere in a lovely setting- accommodation clean and well laid out- staff friendly and helpful- good public transport links to main cities i.e. 50 mins to Amsterdam
Computer provided with free web use in lounge
Spacious single room Expensive breakfast
Nothing. This is a very poor value for money hotel. Bed and Bathroom were basic, facilities below average. Best comparison is that this is similar to a Travelodge but far more expensive. Bed, Bathroom, Towels, .......
Very friendly and helpful staff. A very clean and modern hotel close to the station and central to the shops, canals and the centre of Utrecht. Late honesty bar and coffee facilities just put the finishing touches to the hotel...Fab! Nothing, really lovely hotel.
The Hotel was spotless and in the perfect location. The breakfast was outstanding every day as well. Nothing
The room was good, probably just refurbished.
Close from shopping center and city center no parking, difficult to find it
Perfect location: 5 minutes walk to the Central Station and large shopping center. Room are clean and very good breakfast Walls are to thin: one can always hear whats happening in the neighbour room. In addition it was not possible to fully close the balcony door so there were always a bit of cold wind on the floor from the balcony and noise from the street. And it would be great to add small refrigerator to the room
The hotel was very close to the central train station which was handy. The rooms are small but covers everything you would need. but the only problem was the wifi. On the website it says free wifi is available but the connection is not stable and keeps disconnecting. There are also personal hotspots available for each room for which you would need to pay (5 euros/day). Other than that in general it was ok.
Close to downtown No parking in hotel
Nice large room with good equipments, very clean, very good breakfast. Never accept the room #603 again: this room is just next to the hotel's waterworks, Thus, the noise of drainage is constant, all day long and all night long.
great leasure center, excellent breakfast 7 km far away from city center, but the bus stop is close to hotel
business trip - i had to study so couldn't enjoy the facilities no , very pleased
it was just a stop over while waiting for the ferry the cost of the breakfast was unreasonable
Being in the swimming-pool yacuzzi until 23.00 They did not have hot chocolate, but it was not important
The spa and the quite environment made it a pleasant stay.the room was clean and all the comodities where there.the materass was a really good and firm one.
sauna and breakfast the lady in the front desk was not polite enough when we asked the transportation to the city, and she didn't show us clearly, we got back to ask again when we were out and found that's uneasy to find the direction.
Very comfortable spacious room, good restaurant with prompt service. Nice lobby with free internet and business center.
Decor meybe a bit out of date.
rooms are very luxery
Very close to place of work Too far out from city centre
very polite and friendly staff, they were very pro-actively supporting us to make sure that also our baby was doing fine.
Reasonably priced for what I got. They have plenty of free parking. If you like to walk or hike there seem to be woods all around you. The hotel is devoid of any charm, at least to my taste. It appears to cater to companies that run seminars and for this purpose it seems well equipped.
We stayed at the Oud London many years before at the start of a military tour in Holland. The hotel has expanded greatly since our last stay, all for the good. The main restaurant was still the same outstandingly excellence. Wonderful food, superb impeccable service! The room was spacious, clean and the staff most friendly. We were in the area attending a reunion of military members who had served in the area in years past. A most wonderful experience! This is a great hotel from which to enjoy the wooded area of central Holland.
A very nice stay with good memories: correct and friendly staff, pleasant environment
Atmosphere was very nice, quiet in the area... Everything was ok
Nice location. Friendly staff Breakfast was overpriced in my opinion
Friendly and polite service and helpfulness of all staff
Magnificent countryside, ideal for walks and cycling It was distant from the inhabited areas
Noice, international standard, with great restaurant and facilites We liked almost everything
living in the States for quite some time now, this is one of the first nice hotels in the Netherlands that are not crampy and where you have enough space in your room: excellent!
Coffee in room and soft bed decoration, poor maintenance of room messy public areas
Good atmosphere and in a very picturesque position. Rooms very hot and no way of cooling down due to Air Conditioning not working properly. Restaurant very busy and took over two hours to be served.
It was a perfect choice. The decor was chic, staff friendly, and it was 'the place to be'. I ate dinner in the Sunday night and lunch in the courtyard Monday since there was a definite buzz about the place - lots of young cool locals hanging there Monday lunchtime, great vibe. Very very new, so a couple of teething problems with wireless internet on third floor (get a booster!).
This is a brand new hotel which we recommand. It is perfectly situated near "centrum". Rooms are beautiful with a modern design. Staff is not completely trained for the moment but I think this change with a little more experience (the hotel opened one week ago..)
Nice and spacey rooms. Breakfast was excellent!
The location is excellent, the food very good, staff friendly, room very clean, design excellent! The aircon was not working properly, our room was like an oven
We liked our room the most, it was really good and very big. We liked everything!)
very nice location, staff was friendly and helpfull although the hotel was not even ready to be opened. nice terras and restaurant it was in the construction fase.... I believe they should have waited 2 more weeks before having hotel guests in.
Really central location, stylish design, pleasant atmosphere, friendly staff, wonderful bed, cleanliness, free wifi Heating system was bit complicated, unless you read the manual or consult the friendly staf
Comfortable and good location
Convenient, good sized room, friendly staff. Maintenance could be better. The sink and bath drains were partially blocked, causing slow water flow. a fluorescent lamp in the bathroom took anything between 2 and 30 minutes to switch on. These faults were reported.
Breakfast and restaurant No drink available after 11 p.m.
Lokation near by highway Freezing cold at the hotel
Friendily staff , good food, cleanliness and comfort of my room Signage could have been better outside the Hotel
The rooms are nice in the size. The beds are too soft. Every day, early in the morning, there was a lot of noise, caused by caterer.
Friendly service in restaurant unsufficient light in rooms, semi-dark except bathroom
It was relaxed and reasonably comfortable. Too much noise from other guests. Not that they were particully noisy but sound insulation is very poor. Mediocre lighting in the room.
easy to reach. N/A
Large room and bathroom, good breakfast, (free) parking facility, about 25 minutes walking to the Tiel centre, helpfull personnel. Two single beds instead of a two-person bed, old-fashioned style, shower needs renovation, around the reception and in hallways is was pretty cold.
i liked the warmth of the rooms and also the fact that people were very good at helping us and making life easy, yes the fact that theres no double bed, its two beds stuck together and you fall between the beds. this is all that makes it bad and also the location is not very good but thats not a big issue
It is very quiet and the rooms are very large. The breakfast buffet is very good. No toilet brush. No ash trays on the balcony. The internet is very expensive.
elegant,spacious clean room . too close to the road for the luxury room. The restaurant staff not organized and slow, we never been in a Van der Valk before with so poor staff for the restaurant.(exception the reception, helpfull)
Room was spacious and clean
Room quite large. Both tube and shower in the room. Limited TV channes choice. View from window (terrace with other rooms ...)
everything, including a great variety offered for breakfast!
The hotel was fantastic and made our stay very enjoyable. One of the receptionists went out of his way to give us local information and even checked some details for us on the internet. The breakfast was absolutely delicious, whether it was the hot food or the cold, the selection was second to none. The views from our room were lovely as well, very relaxing. The only problem we encountered was that when we arrived at the hotel it was dark and very wet. We struggled to find the hotel entrance and because all the rooms have balconies we thought that it was an apartment block not a hotel. So perhaps some clearer signage would be good?
big rooms and very large beds!!!!! sportarea is missing
Room space, wonderful breakfast, quiet place No
The friendliness and good service off all staff and the quality of restaurant meals
We are frequent visitors to Holland and this was one of the nicest hotels we have stayed at. No complaints whatsoever.