Pease and tranquil atmosphere Nothing
The staff were friendly, the food (and service) was excellent and the location was perfect. The room was large (fell view) and comfortably furnished. All in all the perfect spot for a relaxing stay, and ideally located for touring the lakes.
The chill out factor and the staff The first room they gave us had no view but the manager had no problem in offering us a lake view free upgrade
If you book into the hotel make sure you book lakeside views - Amazing. Slept with the curtains open so wouldn't miss the changing colours of the mountains and lake. Felt the restaurant menu had limited choice.
The hotel and staff were very pleasant. Heating in room was inadequate.
The Hotel had a fantastic location and view. It was very peacefull. We felt the single rooms in the hotel were very small.
Excellent location,good views across Ullswater and close to good mountain walks.Relaxed atmosphere in hotel and friendly staff.
location is excellent and the facilities quite reasonable the site advertised the availability of a wireless internet service. On arrival I was advised this had been inoperative for at least a week no alternative arrangements had been made and no aplogy or explanation was offered. The food and beverage offering was too formal although the quality of food was very good.
Great location, great views, spacious well furnished common areas
Spectacular lake side setting with great drive in and out. Food expensive for the quality.
We received a really warm and friendly welcome. The food was extremely tasty and home made, from local produce. The garden looked really nice to sit out in, but the weather was a bit too cold. The fireplace looked inviting but unfortunately wrong season for it.
Quiet location at night. It was like spendig a night at a home of a friend. The improvised shower in the bathtube was not very useful.
Owner very pleasant and helpful. Nice stay in an area rich with history.
Friendly, convenient Room was a bit small
The host George is very sociable and is really helpful, chatty and supportive, he makes the stay that bit more than a room for the night
Fantastic friendly atmosphere, excellent home cooked food, a lovely place to stay. Could not fault anything.
Very pleasant and helpful host offering advice on where best to eat for our evening meal.very close to M6 motorway for our further journey to North Scotland.
Very welcoming, excellent service.
Very friendly, really great people!
Excellent, first class The best B&B I have stayed in this year, and I have stayed in a few all over the country. When you get your windscreen deiced for you before leaving. Now thats what you call service. I will be back.
the efficiency of the staff and excellent restuarant
good location for walks plenty of hot water cheerful and generally prompt dining room service generous meal servings noisy bedroom (corridor and neighbouring rooms) meals overcooked and rather tasteless overcrowded main rooms and rushed/overworked staff coach parties
Superb location, extremely friendly staff, excellent meals, lovely ambience within the hotel - loved all the photographs and pictures in all the rooms and corridors and very warm facilities in spite of bitterly cold, snowy weather. Only criticism is we would have liked a shower or at least a shower attachment to the bath for hair washing.
The hotel was value for money. The staff were efficient and it is in a great location. The room are a little tired and could do with upgrading. The evening meal was quite rushed.
This was an excellent location and was very good value for money. All the staff were really helpful and made this a very enjoyable stay. The quality of the food was very good. The only downside was on our first night we were sat at the centre tables and these were very close to the couples either side so we didn't have any privacy. The tables on the outer walls were much better.
the hotel entertainment
The staff are freindly and always willing to help No
The dining room had no character what so ever . The tables were to close together . The food was below average.
The service and friendliness of the staff was superb! Meals were excellent and served efficiently and politely. Staff on reception were professional and informative. Father Christmas (+ presents!) were a lovely surprise!! The age of the hotel meant that the floorboards were somewhat noisy and with the bed being very close to the bedroom door, we did feel as though other guests were walking into our room!! Otherwise great!! Also no "employee of the month" to reward excellent service from your staff!
The setting is wonderful and staff are extremely good; friendly and very helpful without being pushy.
staff were very friendly; hotel was very well managed; food was good quality; excellent value for money
Quiet , nice location, nice staff and uncomplicated The evening meals were nice but the atmosphere boring
I like the history of the house, friendly and helpful staffs. Fantastic view!! Good breakfast. nothing
We were upgraded to a room with a spectacular view of the lake. Ice on the uphill approach to the car park was not treated until mid-afternoon. There was evidence that earlier drivers had great difficulty with the surface.
The staff were very customer focussed and professional Check in took a while. The nice receptionist required some extra help around the check in time
Attention to detail was perfect, as a Gm of a hotel I couldn't expect anymore than I got x x Thanks to you all x Evacuated early hours in the morning due to a fire, a bit more information to guests stood outside in subzero conditions would have comforted us x
The inter connecting door was not sound proofed enough and we heard everything from the adjoining room , especially the loud television
Attractive old world building, spectacular setting, friendly atmosphere, comfortable room, good service expensive
The waiting staff in the restaurant where very attentive. The location and standard of the hotel was excellent. Reception staff seemed to have very good intentions on the face of it, but where lacking in customer service and experience.
The grounds were beautiful. The furnishings downstairs were lovely and decor grand the bathroom loads of mildew. Antiquated shower in bath. No comfortable chairs in room to sit on
exellent dinner, breakfast and service no
staff were excellent and very helpful shower over bath was poor other than that everything was very good
position was excellent
The surrounding countryside and waterfall Pillows were very uncomfortable
The staff were uniformly charming and the hotel quiet and comfortable
It was very quiet and relaxing and a lovely location. Unfotunately we found the reception staff quite rude and unwelcoming.The dining hall and bar staff were very helpful and friendly.
bed small but comfortable, good value for a mid week break
The fantastic walks within the exceptionally maintained hotel grounds and their comitment to supporting local wildlife I have never seen a red squirrel really cool the bed cover was a blanket and had hairs on it
Beautiful hotel and surroundings. Ideal for walkers. Good food, excellent breakfast.
Warm and comfortable. Friendly reception despite hotel not having recieved our on-line booking. Particularly delicious black pudding for breakfast! Smart-looking tv in bedroom said "No Signal" and there was no-one to fix it and no instructions. Booking confirmation message on how to get directions to hotel didn't work.
Character hotel with cask ales and a roaring fire!Welcoming landlord Having to book a time slot for breakfast - the place was not busy. Offhand attitude of one member of staff
In terms of value for money quite good. Room was clean and equipped with everything you need for a quick overnight stay A sign outside offering breakfast to people between 8-10 on a weekend. But not to anyone apart from hotel guests. So why put a sign up??!!
The house and surroundings are delightful and the owners give a very high level of attention to their guests in order to make their stay comfortable.
When we arrived Coffee and Tea was waiting for us in the warm, cozy lounge. The breakfast served was the best we had on the trip and we did not have to pay additional for it. The proprietors were so helpful and courteous. They made our breakfast to order in addition to providing cereals, juices, yogurt and vegetarian varieties of their foods. I have to say, this is the best place we stayed during our five days in Northern England (stretching from Carlisle to Alnwick). We stayed in 4 star hotels and 4 star B&B''s if this provides any indication as to the wonderous quality you receive in this lodging. The bed was very hard.
Warm, friendly atmosphere in a lovely location. Very nice with our young grandaughter (7) who was made to feel very welcome.
Both host and hostess were wonderful, friendly, lovely breakfast presentation and quality of food at breakfast, very comfortable sitting room for guests, plenty of information on what to do in the area. It could not have been better, considering the price.
The setting was perfect for our needs, in walking distance of the town of Alston. Good parking and nice to have a bar The stairs up to our room, bit too much for me now. Also would have been nice to have an evening meal in. We had to go to Alston House.
Laura, the owner is a particularly friendly and very helpful hostess. Nothing was too much trouble for her. Access was poor for my disabled husband but they did everything they could to help and we knew this was the situation when we booked.
Lovely old building, pleasant rooms, excellent service from the owners with tea provided on arrival, very good breakfast. No hot food served in the evenings, local pubs are a 10-15 minute walk.
The owners made you feel very welcome and gave us lots of information about the area, places to visit, and the best places to eat out and the breakfast's were excellent.
the real friendliness and time taken to talk and the breakfast choice bathroom a bit small and shower/water a bit slow
Friendly hosts, good breakfast
The overall standard of the room, the fittings and furnishings. Room service was efficient and friendly. The reception was indifferent.Queries were answered defensively and the duty manager could not be bothered to read my hotel comments form, or react to it when I checked out.
Its position. Our room was lovely, bright, comfortable and of unusual design. The public rooms were a bit cold but since the weather had turned suddenly wintry this was perhaps excusable. Fire in bar went on too late for us to enjoy it.
The food was excellant, and very good value for money.The room was spacious and clean with modern features and fabulous views.Ideal for weekend break.
convenient comfortable stopover situation on our journey from Hampshire to Edinburgh Nothing specific.
easy to find No Smoking allowed rooms
THITs is an ideal hotel for breaking your journey frm England to Scotland. Although it is situated next to the motorway iti s secluded and peaceful. he food is excellent and the surroundings make you wish that there was moreti me for exploration.
Convenience and comfort Not being told about the choice between a room with a view and a room overlooking the car park
We arrived later than expected and bar meals were about to close - I ordered meals for both my husband & I. My meal wasnt quited cooked through, staff replaced it and also gave a couple of free drinks when I went to the bar. Nothing was to much trouble. this is my 2nd or 3rd time here & staff have always been excellent. - I would recommend it to my friends
The restuarant is very good, serving a limited variety of excellent food. Service was good during our stay, but this must be balanced by the fact that the hotel was not very busy. Comfortable hotel, but we were a little disappointed to find that the booked Executive room was not available (due to maintenance) and we were downgraded to a classic room instead.
Comfortable with nice views TV reception was poor, picture very poor, programme choice limited.
Friendly helpful staff Room was not particularly clean. Blankets and cover needed freshening up.
The location was ideal for my business trip
A medium sized Georgian House / Hotel, we had an excellent large bedrooom, with a kingsize bed, and a large bathroom. The room was very quiet, and the Hotel is set in beautiful contryside over looking the Edan valley, but not too far off the beaten track, better appreciated in the long summer evenings. The food was very good. No.
Pleasant surroundings, very peaceful and residents lounge very quiet and relaxing.
The staff were friendly and helpful
It was convient for motorway and was ideal for one night stop over. Fabulous views and pleasnt garden Main bar room could do with a bit of a makeover as it could be very attractive.
The hotel is wonderfully peaceful, a real retreat. The staff were excelllent. The hotel needs to desperately add an entrance sign at the front of the lane which leads to the hotel, as impossible to spot in the dark. Getting lost on those dark lanes was not the most pleasant intro to my stay.
Very friendly staff, hotel in a wonderful location with wonderful views, very good quality room and breakfast. Bar looked nice with open fire, although did not use
the breakfasts were very good - cooked to individual tastes. The log fires were a nice touch. The views were lovely. the bathroom had enormous cobwebs! it could also have been better without carpets which were a bit stained.
Very quiet, peaceful surroundings, lovely comfortable room, excellent staff Whereas the rooms and breakfast are first class, the hallways and stair carpets are are old and smelly, could do with a lick of paint, but i am nit picking here.
This was out in the middle of no where and great for our honeymoon!!
fantastic position,loved the balcony overlooking the fells and the reservoir, bed was cosy and the public rooms and terrace all really good features: good breakfast Disliked all the signs eg re bathwater economy ( bit like a boarding house!): we were sorry there was no shower for those not in ensuite rooms, also no washbasins in the public lavatory rooms: had trouble washing or drying my hair in provided facilities ( tried in bath then washbasin, then trying to dry it with the hand dryer was awkward): there was no soap in the public bathroom sinks and they were rather draughty bathrooms: it was a great pity bar meals stopped at 6.30pm esp as good choice and menu: we didn`t want the evening meal and in the end went out to local village Bampton for a meal
Well presented and friendly staff, good menu for the bar and lounge, secluded location.
The food at the resturant was very good as well as the hotel accomadation being of a high standard. Not all Television channels available (this was not a problem for us, as senery was so lovely we didn't need TV)
Staff very attentive , freindly No tv in bar
Exquisitely beautiful setting, lovely building, open fires in bar and dining room, delightful staff, excellent food, very good value. A bit chilly in our room
the ideal sutiation in a very pecefull area no
View from the room was stunning. The menu was excellent and the food delicious. The staff were courteous and helpful. Would have preferred a proper shower over the bath.
food very good & friendly staff. poor car parking facilities.
Personal Service. On our last night (of three), the Chef asked us what we would like for dinner, and cooked to order. The food was excellent. The staff were all very friendly and obliging.
Peaceful and quiet - no noisy roads. Excellent scenery. High standard of decor.
A stunning location, a very comfortable room, good food and very friendly and helpful staff No complaints
the location is perfect for a relaxing chill out stay, great value,food in the resturant was very good,recommended will stay again.
Wonderful setting, excellent building and decor, nice friendly staff. Strange noises from plumbing. Should be more than four choices of main meal in the restaurant, although you have a reasonable choice in the bistro/bar area.
Overall friendliness. Food was good.
Beatiful hotel and setting with friendly helpful staff with a good ambience. the weather !!
The staff were very friendly. TV was too small and had poor reception.
first class professional smiling staff who went out of their way to be helpful, loved every minute,
Staff were all superb, nothing was too much trouble Our room was rather noisy as it was over the bar.
Fantastic hotel. Old world charm and great service with comfortable rooms at a very good price. I will be staying here again !! All round a very pleasing experience. Would consider staying longer in future.
I was made to feel at home. No complaints.
Old fashioned hotel, friendly staff, good food, cheerful fires burning, newspapers available to sit with in the bar, lovely & comfortbale chairs in the foyer area, good fire exits outside our windows Cold coffee @ breakfast
Helpfullness of staff
The helpfulness, friendliness and efficiency of the staff
the friendly staff and the cosy surroundings
Staff were welcoming and helpful, made my business meeting work effectively. Bar shut early!
Attractive decor downstairs, room clean albeit very small, good clean bathroom with good shower, good quality products used in the breakfast, even the tea was good, unlike a lot of hotels in England. Having a free car park is a bonus. Some of the upstairs decor was a bit unusual, and the door to my room was shabby, which undermined the superb appearance of the ground floor decor.
I enjoyed the charm and comfort of the hotel. Have been staying in Penrith for the past 30 years in a bed and breakfast and thought it about time I had a change as my husband died 7 years ago.No regrets. There are no complaints at all fortunately.
worked difficulty in finding car park
the spa facilities were excellent and the staff were very helpfull and good parking facilities. I thought £145 for room only was expensive and that the bedroom and bathroom should be updated for that sort of money. Also the breakfast service could be more efficient
Despite the weather, which turned whilst we were there the staff and facilities were excellent. Nothing :-)
It was all lovely
Immediate email response to request for dinner reservations somewhat impersonal
My husband and I like to stay at the north lakes hotel because it is a wonderful halfway point when we are travelling down south and we know we will be given first class service. We also enjoy the homely log fires etc. This Hotel gives us everything we expect from a Hotel. On arrival we sometimes feel that some areas are fully occupied with business people on mobiles and computers treating these areas as they would an office.
Being upgraded to a suite I thought the food in the restaurant was a bit disappointing, it wasn't as good as I'd have expected. My duck was pretty tasteless and the scallops were drowning in cheese and fat.
Nice, clean, good quality hotel with good facilities including, of course, the Pool and Spa. Kids room with Wii, PS2, Pool table, Air Hockey and boarad games was a nice addition. The room was very well appointed with a very high quality bathroom and nice furnishings. TV had a number of Sky channels. Overall a very nice place to stay. Room was a little noisy, not so much in the night but certainly in the morning when people were in the corridor outside. I wouldn't let this put me off returning though.
Very nice welcome and all the staff tried very hard to make the stop enjoyable. Chap who sorted our bikes into the store was excellent and smiled away even in the rain. Loved the place and will be back again. Perfect start to our long weekend away. Spar very good and kids loved the games room. Think some of the meals were too expensive - ended up eating out as young family of four - too much for a short break.