The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The setting was magnificent the rooms were luxurious and all the services were excellent .
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
Excellent service, overall cleanliness of all aspects of the hotel
room was very dirty; tv and shower not working; reception staff very unfriendly; breakfast room just simply a joke
Close to the beach and town center. This is more like 2 stars hotel, not 4. Extremely small rooms, very bad bathroom. Shower was leaking all the time. Air conditioning was working however I put it on 17C (the lowest possible) and it was just blowing a bit of some air. It was very very hot in the room. No place to put your wet towels or swim suit. Awful breakfast (poor choice, disgusting coffee, bread tested like old, juice taste like flavored water - in the country full of fruits it is a joke!) Hotel is full for older people and families. The whole town is like that - if you are a young couple it is better to go to the next village (vilamura).
Air conditioned in my room 603 not functioned
Peace and quiet. Clean. Friendly.
Friendly and helpful staff, good location near to beach and restaurants/bars, on pleasant tree-lined road with easy access to shops The gym was very basic, the breakfast could have been better
The new parts off the hotel were clean and nice, pool area also ok. friendly staf and a reasonable breakfast. Great location off the hotel and very easy to spot with its red coloured facad. The annex buliding is not rennovated and therefore not as nice, clean but not worth the money. These rooms are also missing a fridge. Secondly internet is only available at the reception, and they charge guests 2 €/ 30 min!
The staff were very helpful,good location to the beach and prom and nearby cafe`s. The only bad thing was the breakfast! The only edible thing was the melon!
The hotel is newly refurbished after a sprll of closure. This Hotel has just been re-rated as a 4 star establishment. However many of the facilities you would expect of the higher rating are not yet present. As a result of this regrading the Hotel intends to increase its prices fourfold. On that basis, a stay there would not be good value.
Excellent location (bus station in 100 m (buses to Faro, Albufeira), beach 300 m, 2 car rental companies within 200 m), clean rooms, friendly staff, Ok breakfast, hotel has pool.
Reception is very good. French speaking reception. We are able to rent a (bottom-of-the-line) mountain bike at this hotel. A lot of track to bike around ! It's a good place to start mountain-bike ride.
Yhe staff at the hotel were really helpful and hotel was really clean
Staff were very friendly and as helpful as they could be with their little knowledge of English and my pigeon Portuguese! I would only recommend if you have a car. It was in the middle of nowhere and when we arrived it was about 8pm. there is no real restaurant facility in the hotel and no shops nearby so that evening we dined in our room with a small tub of pringles and airline bought water! sad times! this hotel is a bit more like somebodys house and it was about a 30minute drive from the beach. due to this we subsequently moved hotels after just 1 night.
Staff is nice, pool is fine and teh pool and ping pong table make it easir to pass the tim Location is far off from anything, Faro is dead at night and not really a interesting town, the beach is not nice, Albufeira on the other hand is 30 minutes drive from the hotel so if you want nice beaches, nightlife and resturants you are better of getting something closer
The people running this hotel were very helpful, going out of their way to make your stay an enjoyable one.
Proximity to resort. Air conditioning was an extra-this was not highlighted at the time of booking. Also the a/c unit was not effective.
Price of the excellent breakfast Hot water was only aired - would not get hotter. No one spoke English - managed to get by through speaking French
Spotlessly clean, family run business. Lovely clean pool. Very welcoming atmosphere.
Quiet room, nice view, comfortable bed. friendly helpful staff (needed to speak Portuguese). Bus stops nearby, local cafe provided a traditional good value meal.
I'd like the staff and the owners, very familiar, helpful and friendly. The drinks at the bar are really cheap, the breakfast made on your desire. It's not a hotel, it's more a family guesthouse. Some things are missing, like wireless internet, no telephone. A frigde in the room is really important at the Algarve. The shower cabin is tiny, the shower head was calcified, missing small towels and bath mat.
Good hotel if you want to enjoy the Portugese sun and swim in the pool. There were quite some noisy hotel guests (night disturbance, loud discussions at pool side)
Room was modernly decorated and very clean. Staff were friendly enough. Nice swimming area. Good value for money. Swimming pool was so cold
location and services of aparthotel. didn't like studio room, transferred to a 1 bed apartment
it was close to the shops and bars, it had a lovely swimming pool and nice gardens the extra beds in the apartment were not very good
Got the pool view that was asked for when booking,only 10 minutes from the strip,cheap and cheerful plesent stay Towels only changed every 4 days,and bed sheets only once a week Race for sunbeds which had no cushions, very hard on back
Location is good and pool big but needed to be cleaned more. Nice place for money paid. Hotel charged for bus from airport even though bus never turned up. No doulbe beds, two singles pushed together. Pool should be kept cleaner.
Pleasant hotel and staff. Very good value and good facilities. Would return. One noisy guest at 2.30 am. just only once.
Near to good bars and Restaurants, but not to near so the hotel is not noisy. Beach is not to near, but not so far that it would make you unhappy Internet could be cheaper or free if you have your own laptop.
The rooms were very clean. The staff were very helpful. Very big outdoor swimming pool and very small in door pool. Very close to the Montechoro strip with plenty of shops, bars and restaurants. Nothing
Complex had good location to all amenities, far away enough from nightlife but close enough to walk. Entertainment in hotel could be improved, quite a long walk to beach
Staff were friendly and helpful. Liked that it was such a short walk to the beach. Hot part of breakfast buffet was not kept hot throughout the breakfast time and there were mornings were there was no hot breakfast. Rooms are advertised as modern and soundproof, this was not the case for us, our room was street side and often people were standing outside our room window, you could hear everything they said and the traffic is quite loud. Privacy is also not great for this room. Beds are unusally hard. The fan in the bathroom did not work and there was damp on the walls and shower curtain due to this. The bar on the occasions we ventured up there had no staff was no not an option for a cool drink. Room was not cleaned completely on our arrival, but was cleaned very well throughout our week there.
Welcoming and courteous staff, good clean room and conditions, breakfast very good and adequate for our needs. Forseeable Car Parking difficulties at high season and difficult to drive and reverse was not easy.
The best of this hotel is the price. Breakfast also included. Not so far from the center, and the beach is close too. The rooms was always clean! The bed was too soft. It is maybe good for pensioners, but not for a young couple. The hotel is at the main road, so if your window looks there, you will have a noisy night. The light in the bathroom was poor. The other little bad thing is about the breakfast. It is from 8-10, but it is strongly advised to get there until 9, because there is almost nothing at 9:30.
The map shows the hotel behind the BULL ring but in reality it is a further 4 KM, if the map was correct I would not have booked the hotel The map shows the hotel behind the BULL ring but in reality it is a further 4 KM, if the map was correct I would not have booked the hotel
Good basic hotel. Coffee facilities at breakfast and juice drinks not very good.
The possibility of taking our small dog and the hotel giving good access for us to take the dog out the back Mould on the walls and not very well aired
Very clean, staff are friendly & helpful. Value for money. Very basic continental breakfast. Our room was facing main road and this is very noisy, we changed our room but ended up with room behind reception! Residents and people coming to hotel late at night make such a noise and sometimes conversations went on well into small hours of night. There are no sea view rooms.
Good staff. Location.
Clean and simple
The location is great even though its far from shops and beaches.Room is nice,very english style.Swimming pool is situated beautifully,the whole territory is clean and green. The staff is very unfriendly,poor english.Cleaning was careless.No additional soap and shampoo is strange for 4 star.Luck of facilities-no possibility to get proper food.Tennis court without lights while the dark time is best to play,when its not so hot.
A very nice hotel for a low price. Great to spend holidays with children. The cleaning could be better and the room should be redecorated. Didn't understand why it is necessary to go to the reception to ask a hair-dryer. The check-in only at 16.00. Had to wait 2 hours for it.
Swimming pool is very convenient. Space of the rooms was excellent. The cleanliness was poor and the cleaning service also poor. Some details of "cheapness" as for example the fact that there was no soap in the toilet. The little convenience store was more than poor with no selection of products whatsoever. Decoration could be improved. There is a disco very close to the hotel and the noise level was such that we had to close the windows to sleep.
nice rooms and lovely pool.
Pool Bar and swimming pool Rooms are very shabby,badly overdue a refurbishment
Spacious apt. Quite area. Good views. Easy access. Suggested access - If coming from Faro direction, don't access through main road into Villamoura but rather access through next road marked 'Albufeira'. When you come to a BP petrol station turn into road marked 'Quarteira' and the hotel is just 100 metres away.
The swimming pool was lovely and a good size, with friendly bar staff and very convenient from the room we were allocated. the room was clean and the air conditioning a bonus. The room needed a coat of paint, and they seemed suprised that we wanted to eat a meal there! I had expected to be able to play golf within walking distance of the hotel - you need a car to stay here really . A lot of facilities are advertised but are not on site. I had thought we might use a bus but there were no timetables for the bus which was a bit inconvenient.
quiet place, near VilaMoura, Very old furniture, bad mattress, 16h check in is very annoying
The staff were particularly friendly a little far out
It Is a Small resort and The swimming pool Is never crowded. The staff Is friendly and helpful. More staff proactivity would be very much appreciated. Our apartment (n.4) Is near a local disco and The Music may bother at night. The apartment need maintenance; we had to tell what needed to be fixed upon our arrival.
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
It was very central
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
Very Pleaseant Atmosphere and Helpful Staff Not Problems
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
The location and view is excellent. They were busy with renovations and the noise was very annoying
very friendly staff and nice bar
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
Location, pool area, steam room. Whilst adequate and reasonable value at the reduced price, the room was not to the stated standard and not worth the full, high season price.
Third year in succession, staff & location excellent, friendly and relaxing.
Good value for money and the location close to the marina was great. The room was excellent and we had all of the facilities that we needed Nothing comes to mind
We received a free upgrade to a senior suite as they could not accommodate request for adjacent rooms. The suite was perfect, on the top floor with a large balcony offering fantastic views over the marina. Very clean, very good standard of housekeeping. The food offered at breakfast could have been more varied and the hot food could have been hotter. I would have expected some made to order breakfast items Eg omelettes, fresh fried eggs, pancakes etc. in a 4star hotel. Bar / foyer area could be better furbished and the indoor pool area is poor.
location, service mini bars have been removed since I was last there. they have a silly little idea of charging for the safe locks. they would be better charging the price they actually want for the room.
Clean, comfortable & fairly priced Treadmill in Gym not working - Sauna also not working
Liked the vicinity
good location close to marina , beach and good access to golf. poor sunshine around pool deck / noisy on a couple of nights late ie 3/4pm
the hotel is too old an is not a four star grade
Value for money and beside the beach
Location is fab central for Marina and local pubs and the beach. Not that i didnt like it but felt it abit strange having to go to the Dom Pedron Golf hotel for our breakfast each morning?? This was good in a way as we'll hoprefully look to stay there next time we go to Faro!!
very friendly staff and comfortable room can be very noisy outside at night through to the early hours of the morning
big room, nice view the decoration seems basic
Don Pedro is 100 mts from the beach and the same to the bars and restauraunts of the harbour area. The 1 bed apartment is quite spacious and has a large balcony.
enjoyed stay and having own apt and size of same layout of foyer area, found it sparse and seating very like an office area.would prefer more comfortable surroundings and seating.
A very relaxed enviornment and tranquil, peaceful neighborhood with little external noise.
The proximity to the beach and the shopping area is very convienient. The climate was perfect. We would have like to have dined occasionally in the hotel but this was not available. We were there is October and the restaurant was not open.
I booked a single room and got a large very nice balcony pool view Breakfast was poor
easy reach of beach shops and surrounding areas tv program choice
super location, very friendly staff, most enjoyable.
we were completly satisfied, beach in 5 min., really great localization, nice view, nice team of people....... no
the hotel was really clean, the staff were extremelly helpful and the location was great but a bit of a steep walk back from the town
Very friendly reception, rooms cleaned, and clean towels everyday. Bed linen was changed at least 3 times. It was a bit out of town
Nice seaview, good location, staff, great price, swimming pool old furniture, breakfast is good for 2-3days but than its too hard eat same things every day
Not so many things... except maybe the location which is not perfect but could have been worst! The room was very poor and oldschool! The hotel's facade is very sad The swimming pool has just the name of it... very small All the room with a view where already busy so we had a parking view!!
The view from our room was wonderful although the rooms are basic they are comfortable and meet our needs. The location suited us as we were not too far away to enable us to walk down to the beach and into the centre each day. Would have liked to have had sky tv in the rooms and perhaps internet availability.
Hotel is in a really good location approx 10/15 minutes walk from the beaches, marina and Old Town, the rooms are basic but clean and comfortable and the staff are friendly. The pool is a little small
view, very good value for money, less touristic neighborhood
The staff were really friendly and helpful. All of them speak English well. The room was very clean and quiet. Good location for the people who like walking and appreciate good see-views or travel in a car. Good value for money. -
The tranquility of the place, huge rooms, very good service.
Hte restaurant Staff
This is a new modern hotel very pretty and very comfortable.Excellent breakfasts. However the rooms which are very comfortable and modern were not serviced properly and the beds had an awful smell, later we were told that it was from tyhe feathers used in the bedding. Not enough towels, floor mats or even soap. the housekeeping.
The Staff were excellent and the apartment we had was more than we needed and a great price
+ nice design + minibus to marina - quite expensive - far from beach
The hotel and apartments were beautiful. Even though the. Complex was a 5 minute drive from the marina a complimentary bus was provided and if the times were not convenient a taxi was only 7 euros. The apartments were well equipped and the furnishings a very high standard.. The restaurant in the hotel was very expensive and a limited menu. They were catering for the golfers not the familys.
very nice and new....luxury.... very noisy appartments....due to the floors...when neighbours walking or moving chairs....you hear it all very clear...too clear.
the first class facilities and wonderful staff no
The Residences at Victoria appartments were immaculate and had all the facilities required and more, they were extremely comfortable and serviced each day to a very high standard. We used the pool at Tivoli Victoria and beach facilities at Tivoli Marina hotel which were both fantastic. The breakfasts were fantastic and the food in the gourmet resteraunt at the Tivoli hotel was lush. A lovely hotel vith very accomodating and helpfull staff.
To find the hotel is an experience. It take us more than an hour. - The parking spaces are very, very small.
Maid service every day. Fresh towels every 2 days. 24 hour reception. Friendly, helpful staff. Good sunbeds, always available. Free parking right outside hotel. 3 minute walk to the beach. Full cooker with oven. Air conditioning which was absolutely essential as temperature was constantly above 28 degrees, often into the 30's. Fridge was a bit dodgy, never seemed to get cold enough. Air conditioning very slow to cool room. Broke down completely for one night. 2 days before we arrived, we had a phone call to tell us that they could not accommodate us but would put us up in Alvor, which we did not want. Finally after many phone calls, at 6pm the evening before we travelled, it was confirmed that they would take us after all. Maria, the receptionist who dealt with us was great, but it was a very bad way to start our holiday.
Location close to beach. Studio are very old and dark. Loud airco. Got another room after complaints, was better but still... Rooms in August are pretty expensive for what you get. Not worth the 3*
The villa had very very old and crappy furniture, the sofas were very dirty, the floor was not clean and there was dust lying in every surface. The blankets and sheets smell musty and one of the beds was broken. There was a tiny TV in the living room with very poor signal. The cooker in the kitchen was very old and did not work properly (too slow). To make everything worst on the first day there was no hot water (solved after a couple of hours) and on the second day there was no water at all (repaired after some hours of waiting). We got to know that there are some villas renovated however we got a non-renovated villa and the overall experience was terrible. I would have better conditions in a camping site.
I found the manager and staff very friendly. The manager in particular tried very hard to be helpful at all times and was particularly friendly towards the children. The beaches and caves were well within walking distance and despite being at the peak of the holiday season it there were sufficient beaches not to be too crowded. One of the more refreshing aspects of the holiday, however, was that the hotel had a fair mixture of French and Portugese guests as well as the English The hotel would have been better improved if the rooms were air conditioned.
nothing very old furniture, towels, pillow, almost every thing old and the worst one is the dirty sofa, Small old cheep TV has 3 local Chanel, no Internet.the address is good for local or some one have been their , my GPS could not locate it i had to spend time and money asking for help
Nice staff, beautiful enviroment, parking very near from the appartment. Not very efficient staff at the restaurant, shabby mini market with no basic products like milk, we did not find another supermarket near the appartments, in the kitchen there were some useful utensils missing.
Brilliant resort, unfortunately no a/c available
Friendly staff and close proximity to the beach.
the staff were very friendly and helpful, it was a nice place to spend a few days,there were plenty of bars and places to eat close by, and two supermarkets very handy. it was end of season, whist the sheets, pillows etc were clean the covers were not, there were some marks on the wall, but i would still stay there again.
Location to the village of Olhos D'Ahua. Roof terrace with good views.
The friendly & helpful staff. The beds were quite hard.
Friendly, pleasant and efficient staff, always ready to help. Dining and pool area well-managed. Very relaxing eperience. No complaints, though I did make mention in the hotel questionaire, that certain improvements could be made for the breakfast diners from the Aparthotel Olhos D'Agua.
Excellent staff, facilities, proximity to beach. Nice quiet area with lovely restaurants.
Good location with very freindly and helpful staff.Poolside area and bar well run. We were placed in an annex at first which was dull and not very clean.We requested a move into the main hotel and were moved on the 3rd day.Both kitchen units and in need of renewal.
everything. Jacqueline front desk satff was most plaisant and full of great information on things to do and places to go
location, friendly atmosfere, perfect small town.
The hotel is in an excellent location with beach, shopping facilities (supermarket) and restaurants close by, staff was very very friendly and hotel amenities were good. No - all fine.
The Studio apartment that I booked were full but the hotel gave us a one bedroom apartment and honoured the price of the studio apartment. The pool side area is lovely and the snack bar is keenly priced for pool side snacks. Good location between the strip and the old town. The hotel also allowed us to check out at 2.30 as we were not leaving until then! Excellent service all round! Well worth a visit, I would highly recommend the Tropical Sol.
booked 2 bedroom appartment really spacious,comfortable, 2 bathrooms, great shower, flat screen big tv, all the channels liked all but be careful we heard there was a break in to an appartment this can happen anywhere
The location was great as we had easy access to the strip, old town and beach. Shops etc were also close by. The lumpy pillows made for restless sleeps
i liked bedrooms very large reception area very inviting very clean/tidy booked a studio apt but got a 1 bedroom apt no entertainment of any sort no background music even
Pool area is great and very friendly staff
room and general layout of hotel was excellent. was a bit noisy at night time, reception staff weren't very helpful.
the view, cocktails the local steak bar prices
To stay was very pleasant, hotel staff friendly, the room was clean, the fridge in the room was really handy...I really like the hotel, definitelly will come back.. Just a one thing, it wasnt a double bed in a ''double bed room'',but two single ones, what wasnt relly good...
Comfort of room staff were very kind and helpful pool facilities all round a great hotel with good attractions nearby everything was perfect no faults at all
very relaxing no
The room that I had was excellent.
We had very small rooms with no balconys. All the other rooms were much larger with balconys, we asked for an upgrade and offered to pay extra, but the hotel staff said all the rooms were full, this was not peak season and we saw many empty rooms.The staff were very unfriendly and unhelpful. Check your booking or they will give these small rooms with a tiny window like a cell. Not nice!!!!
Excellent loction in Albufeira, very satisfying "included" hot breakfast and use of free van-service into old town.
The breakfast is very good and the staff are very nice and helpful.... It was not a 4 star hotel it needs a bit of work (which seemed to be happening). this is our groups 2nd year staying there and it is fine, cheap and cheerful in a good location
Best value with nice room and great bathroom. Great value! Nice breakfast and breakfast room. Cristina at the front desk was especially helpful and courteous. Bed was a little firm but this is minor.
The front desk staff had great sense of humour, but the best thing about this hotel was the ridiculous price The bed seemed to be made of cement
good value for money
I chose hotel because of previous reviews that were really good and was very satisfied with my choice. Big and clean room, excellent breakfast in the dining room with fantastic ocean view, and the most friendly staff I have ever met.. No wifi in the room, only in public places...
Very friendly staff, modern well furnished rooms, view from dining room on third floor was amazing, cleaning staff swift and thorough. It was cold at night, being November, and there was no heating available in the room.
can't really comment as we only stayed for one night
Very good value hotel - the room was very pleasnant and the staff were very helpful - and cheerful, too! We'll definitely stay there again.
Service and staff helpfulness and room cleanliness. None
Helpfulness of staff. Cleanliness of the hotel.Excellent breakfast Probably road noise
the bedroom is a good one breakfast too poor
The shower in the studio apartment was not very powerful,although it worked fine and the pillows were not very comfortable
nothing it' s not so cheap! there'snt air conditiond and the bed are sofas! so it's impossible sleep near !
Our apartment was right beside the pool so that was lovely to sit out by it.
The hotel staf were over all nice, there was not a huge amount of noise from younger people. Everything was close by we were under the impression we were getting a two bedroom apartment for 4 people as thats how it was worded. when we arrived however we were give a one bedded apartment and two beds in the kitchen. This apartment was definately not suited for 4 ppl. the max would be 3 to be comfortable!
location was good to strip and beach was a lot older than expected,
the only reason for booking this apartment was the indoor swimming pool,which was very good,but other than that it is very poor. apartments are old,run down,poorly maintaned.the electricity is antiquated.you can only put on one electric cooker ring or appliance at a time or the mains will trip.The rooms and furnishings are in desperate need of updating.all in all a pity because the inddoor pool and location are very good.could only recomend for a couple of nights if bad weather is forecast.there are many similarly priced places which are in better condition for sure.