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The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
Location,views, facilities and beach No courtesy Room
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
Facilities were brilliant, and view spectacular Nothing
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
excellent hotel and real value for money nothing , all is perfect
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
Staff and overall eperience excellent.
Ultra Modern and stylish
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
noise from rooms upstairs or alongside, high heels on stone floor.
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
very relaxing value for money will recommend to friends nothing
the hotel its self and room maintaince work around pool and spa closed for 1 day
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
Breakfast Spa and Staff.
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Modern style. Cleanliness. Facilities. Attention to detail. Internet is very slow
Excellent in every way, this is a very fine hotel indeed If I had to find something then the quality of the lunch in the bar could be improved but that is being really fussy!
View and location excellent, grounds and pools lovely. Simple things like a bin in the room were missing, while the whole ambience suggested hgh standards the atmosphere lacked warmth.
Modern but well designed.Excellent spa.Roomy bedrooms and great shower. Breakfast buffet not well maintained.
It was a lovely hotel that is one of the best hotels i have ever stayed at. The rooms are beautiful and would love to go back again.
The location, 2 minutes from the beach.
I liked the room, it was huge with a nice balconi. The view was excellent as well. The room service system, the cleanness of the dishes and glasses. we were cheated in several things. Valet made an Accedent in our car and even didn't apologize.
The hotel staff is very professional e provides excellent service
One of the finest hotels you could ever stay in. This is truly a 'must do before die' experience. The staff were faultless from arrival to departure. The food in the dining room would be the best available in Portugal!! And the breakfast is without doubt the finest of any restaurant in the world.A New benchmark has been sent. You could not fault this hotel, the staff, the food. A Magnificent experience which I hope to repeat. Nothing
The beds were comfortable and the quality of the bed linen was very good. A small detail but the hot food at the buffet breakfast was not hot.
Very nice location away, yet close, from the city center (if you have a car) and wonderful beach.
Very Pleaseant Atmosphere and Helpful Staff Not Problems
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
The location and view is excellent. They were busy with renovations and the noise was very annoying
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
It was very central
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
very friendly staff and nice bar
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
excellent service, clean, relaxing and comfortable
the location, the staff,the room,the facilities all superb.
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
chic graet servive
Very relaxing, with everything we needed within the hotel grounds.
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
location helpful staff good breakfast
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
The kindness of the staff
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
close to the beach and the marina no
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
All aspects of the Hotel were excellent.
Everything we needed for a perfect holiday with three small kids was close by. Good beach, good swimming pool with slides, playground, well stocked supermarket and good take aways from the restaurant. While we were there we got new pillows, a new garden table, new pans and a new large flat screen tv. Everybode from staff and house keeping was very friendly. The bathrooms do not have the same standard as the rest of the apartment, When we ordered a taxi via reception to get back to the airport we had a delay of 50 minutes. The staff did not manage it properly and we almost missed our flight.
The maid service and reception staff were brilliant and issues were dealt with straight away, everything was clean Building work at back of our apartment started every morning and 7.30am, we feel we could have been told about this. The stray dogs barking constantly during the night made this the perfect hotel for insomnia
We enjoy the privacy and quiteness of Alfagar and yet the resort is set in a beautiful garden with convenient access to such a lovely beach. Cleanliness is excellent and staff are very pleasant. This was our third visit. Hot water for washing and cooking was in very short supply for half the time we were there.
The children loved all the different pools - especially the one with the slides and water jets. We went in quiet season and found it very laid back and relaxing. Short walk down steps to beach and 20 min stroll to main strip of restaurants cheap taxi back.
The pools, restaurants were great the entertainment was good, had fun the fact that there was no air conditioning, and if we opened the windows or doors the bugs would go in.
It's surprising to find such a relaxed place in this busy part of the Algarve! Airco was really missing in Alvagar I.
The weather! apart from that the location was lovely and the complex was spacious, beautifully landscaped, and provided for all needs on-site. The fact that our stay was off-peak time was also a bonus in terms of tranquillity away from noise and crowds. It was interesting to see that a few previous criticisms/comments from guests had been noted and the requisite improvements made.
Appartment,swimming pool,facilities for the kids. Nothing to complain.
friendly staff very cold and only small heater with no effect
The best place to stay for holiday in Albufeiro. Very nice place with view to ocean, new rooms, apartment has a coffee machine, microwave, oven and many other comfortable things. Cleaners could remove debris on a daily basis, and change the towels, which did not have time to dry.
The appartments are very big. All the rooms are spacious and there's a big independent kitchen very well furnished (unlike other appartements of Albufeira area including upper range 4* resorts). The terraces are spacious and nicely oriented so you won´t feel bothered by neighbours. We liked the spa facilities, the covered swiming-poll and the fitness center (both facilities included in the price, unlike other resorts). The gardens are beautiful too. Last but not least, we loved the kids club (even for small children). It's perfect for parents who want to leave their children for a couple of hours (or even more). We visited other resorts in the area and we definitely would stay in Balaia Golf Village. The restaurant staff is very unpleasant, which is a pity because the food is delicious and very elaborated (almost "chic"). Avoid the appartments close to the main noisy road!!! The appartments have nice chimneys but most of them are useless. The appartments smell like humidity.
All the facilities.
home life environment,kitchen.bathroom and to go outside and see plants and flowers just made my day!! I have a hard time using the stove....
Swimming pools were good (indoor was heated but we stayed outside). Proximity to beach good too. Golf course was cute but not challenging. Rates for tennis were unreasonable and the courts were not used. Also they stated that every room had a great view. Not so for us but we didn't really care.
We enjoyed the overall ambience,the attractive gardens,swimming pools,cleaniness and tranquil atmosphere.
the location was central facilites were good
An excellent resort No everything was fine
the friendly and efficient staff made our stay pleasant in a lovely setting no complaints except the water in the outside pools was very cold
The small distance from apartment to pool. Too far from beach.
good location. well centralised. would suit anyone on a budget. quiet area and not too far from restaurants and beach.
hotel was fantastic. the location was perfect close to beach, very short distance from airport, beautiful view from room.(booked city view but changed to sea view) will definitely be back again
the breakfast was very good lift,s too small
great place...wright next to the beach I had a problem with the shower,but the hotel took care of it pretty soon. couldnt find any heating sistem. And I had a room faced to the back at the hotel,not the beach.
The hotel was great for the price. I had a beach front room, and I was very pleased. It was close to shopping and a few beach bars
The hotel has lovely sea views from the restaurant, is only a few yards from sea, evening entertainment is brilliant, and only a 3 minute walk from bus station and taxis, bus service very resonable and good. No
sea view locality to facilities in the area breakfast very limited fresh fuit would of been good
beach and promenade room and balcony too small
in the centre for golf Very much old people
good food relaxing and good beach for walking no
friendlyness of staff no fridge in room
Wonderful grounds everything on site
The Vilalara is the most beautiful relaxing , peaceful and magical place I have ever stayed at. The staff are exceptional , the location is unimaginable and the peace and quiet is a tonic for life. I will visit the Vilalara many more times in the future without doubt. We have traveled extensively but this has got the be the top of our list for summer vacation. We hereby thank all the staff at Vilalara for a wonderful stay. there truly is nothing to dislike
A peaceful retreat with plenty of places not to do anything...... restaurant choices on site were limited
Excellent hotel in beautiful gardens, very nice staff, perfect for a resting family holiday. High standart new rooms. We were there a couple of years ago and will return for sure in the future! The Spa is wonderful. Only quite expensive. More attention should be given to room cleaning for this luxury hotel
marvellous place! excellent dinner. Not so good service for price and quality of food. Improvement is needed in staff. We ordered a glass of "Morgado de Ste Catherine" and another wine was served with no explanation.
Spacious room, fully carpeted, well furnished; low rise accommodation; beautiful gardens and cliff top location. Daily change of complimentary pool towels. Restaurant prices are much too high.
Superb location, great facilties and very friendly staff
Comfort and quietness. Should have towel service at beach
The resort is fascinating with breathtaking views of the beach. The view overlooking the pool is spectacular. The hotel has its own private beach which is beautiful. The hotel is landscaped very well with beautiful plants and flowers. The rooms are big and spacious, and the staff is very courteous. Would certainly recommend the hotel to anyone considering visiting Faro. The hotel should have had a tea/ coffe maker in the room. For the price you charge, this is an expectation. To call for room service costs 5 euro per person which normally other similar resorts worldwide do not chanrge
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Excellent service, overall cleanliness of all aspects of the hotel
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
The setting was magnificent the rooms were luxurious and all the services were excellent .
it was close to the shops and bars, it had a lovely swimming pool and nice gardens the extra beds in the apartment were not very good
Got the pool view that was asked for when booking,only 10 minutes from the strip,cheap and cheerful plesent stay Towels only changed every 4 days,and bed sheets only once a week Race for sunbeds which had no cushions, very hard on back
Pleasant hotel and staff. Very good value and good facilities. Would return. One noisy guest at 2.30 am. just only once.
location and services of aparthotel. didn't like studio room, transferred to a 1 bed apartment
Room was modernly decorated and very clean. Staff were friendly enough. Nice swimming area. Good value for money. Swimming pool was so cold
Near to good bars and Restaurants, but not to near so the hotel is not noisy. Beach is not to near, but not so far that it would make you unhappy Internet could be cheaper or free if you have your own laptop.
Complex had good location to all amenities, far away enough from nightlife but close enough to walk. Entertainment in hotel could be improved, quite a long walk to beach
Good hotel if you want to enjoy the Portugese sun and swim in the pool. There were quite some noisy hotel guests (night disturbance, loud discussions at pool side)
The rooms were very clean. The staff were very helpful. Very big outdoor swimming pool and very small in door pool. Very close to the Montechoro strip with plenty of shops, bars and restaurants. Nothing
Location is good and pool big but needed to be cleaned more. Nice place for money paid. Hotel charged for bus from airport even though bus never turned up. No doulbe beds, two singles pushed together. Pool should be kept cleaner.