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AT the time I checked out of the hotel, it was pouring rain. The customer service representative stopped what he was doing to walk me to my taxi with an umbrella to prevent me from getting wet. That is what I call "going the extra mile." There was an issue with the language barrier. I am from the US.
Nice swimming pool area and terrace. Menu was expensive but food was good.Located in very quiet area with not much to do or see locally.
The hotel staff were very friendly and helpful. The room was spacious and very comfortable
The daytime employees and kitchen staff were excellent The last night my air conditioning broke in the room and they didn't offer to move me to a different room nor could they find me a fan!
We stayed at this hotel because we had an early morning flight out of Lamezia Terme the following morning. The hotel seems quite new, lovely, and we were upgraded to a suite at no extra charge which was a pleasant surprise and greatly appreciated. It is only about 5 minutes from the airport which was very convenient. I will say that our first impression of the neighborhood was not the best, but there was nothing to be concerned about. The staff at the hotel went out of their way to accommodate us and there was a cute pub, yes pub, a block from the hotel and we had a great dinner with the locals.I would stay here again without hesitation. Lovely!
All the staff made it feel like home during my business trip. Excellent. No.
Cleanliness, location to train station and the desk staff There was nothing
booked standard double room and got upgrade to a suite at no extra cost. It was beautiful and the staff were so helpful and professional.
Cleanliness, friendliness and proximity to train station.
The room and the staff.
The hotel was an excellent value for a one night stay before heading to the beach in Capo Vaticano. The staff was very helpful.
The staff were lovely, the room lovely. Breakfast cooked to order The location
Very friendly and helpful staff. Nice atmosphere. Clean. Good food. For us the room was too hot. We had difficulty sleeping on one or two nights
The staff and the fact that in these area there is a really four star hotel very cosy. The absence of public transport means. I must use only taxi.
Very warm and comfortable.Helpful staff and despite being out of season extremely good and well presented food. The hotel is definitely the smartest business in the area where it is situated!
The staff was exceptionally helpful in recommending places to eat and directions to locations inside town. The directions to their hotel that you furnished were essentally useless. It took us 21/2 hours of driving time within a 15 mile radius of the city to find the very isolated liocation of this hotel. We were using a printed map and directions from your site as well as a GPS. The adress given was completely inadequate.
The driving directions given are completely wrong and the receptionist at night does not speak any English so calling to hotel and asking for help to find the hotel is pointless. There is no internet in the rooms as described. I have the impression that the staff does not always change the bed sheets before assigning a room to a new guest.
Fantastic new hotel with great staff and facilities.
the hotel decor was very modern and it is very convenient for the airport. The toilet was not clean when we arrived (it had been used). The Sunday evening menu selection was very limited.
Firstly, the driving directions given are completely wrong! You get send to small village about 15 km far away from the hotel. When I called the hotel, to get help the person answering was unable to speak English. Secondly, there was no internet in the room. And last but not least, in the room I was given the bed sheets were not changed. They just opened 3 weeks ago so they still may improve.
only the location the breakfast was poor. There was not enough food and the quality of the food was poor
Very good location
Location to the airport Hotel is very tired and run down. Telephone and air conditioning did not work. Shower was inadequate. Bed uncomfortable. Floor uneven. Unable to purchase wine or any other beverage after 10 pm in the evening.
good food, very attentive bar and restaurant staff and front desk staff. We were disappointed not to be on the beach. The guidebook said it had a private beach, when in fact you had to walk across the railroad tracks and go some distance on foot. Not even an ocean view from the room. No hot food at breakfast (eggs, etc.) Way overpriced!
Very pleasant and helpful staff. Comfortable rooms with good air conditioning. Immaculate and attractive grounds and pool. It is also near the beach. Good restaurant. Good, secure parking. I would certainly recommend it to friends. There is nothing that I disliked about the hotel - it was a very positive experience.
I did not like it. It is in a not very nice area with no facilities locally to go to, and is only useful for getting quickly to Lamezie airport. We wished we had stayed further out somewher nicer staff were not enthusiatic. Might beok if you were working locally
Close to Lamezia Terme. This served as a great first stop to refresh after our flight from Canada. Limited english spoken but that is to be expected in the south of Italy.
clean room, hotel is near the airport, so if you have to get a plane it's quite convenient breakfast
Its close location to Lamezia Airport.
The hotel is next to the Lamezia Terme airport which is important to check in for an early morning flight. This is a basic hotel with clean, working facilities.
Clean and comfortable.
Staff members tried to help. Breakfast was good. Electrical didn't work properly. Location of the hotel is in a very run down area of town. Does not seem to warrant being a 4 star hotel, more like 3 at best.
The TV They were working on our balcony so it was noisy.
We needed a hotel not far from the airport and we were only there extremely briefly overnight but it was perfect.
great staff, so helpful and friendly, real family atmosphere, great city... local people very friendly... not many tourists...nice change from busy rome.
Room accomodations and staff were excellent
dining room service friendly and helpfull waiter
close to everything - eating shopping - cost of taxi from airport - US dollar is low - cost of taxi 40us
The staff was very helpful. When we could not access and print out our boarding passes on the public computer, they brought out the office's computer and we were able to get our boarding passes printed. The waiter at the Restaurant spoke English and was very attentive. They also had an English menue, which was great. The food was excellent. We stayed only one night at the hotel before flying home. It is located about 8 km from the airport in Lamezia Terme in the busy downtown and there really is not much to do once you are there. Of course this did not matter to us, since we were only there for one night.
The rooms are very new, clean and up to date. There is a nice view from the balcony area. The staff is extremely helpful and friendly. It is run by a family who takes great pride in providing excellent service and they truly care about their guests. The location is great as it is just walking distance to the active city center. Nicastro is a very nice town, as are the other surrounding small towns , all with very friendly people. The restaurant in the hotel is excellent. It is a fine dining restaurant with very reasonable prices. The menu has great selections, the restaurant is upscale and they have added a nice large flat screen tv for the guests viewing. It's nice to eat at the hotel. Again... the staff was great. They helped in so many ways and are sincerely kind. I will go there again.
Great staff especially Guiseppe. This hotel perfectly met our requirements. Also make sure you stop into the cafe accross the street - amazing pastries!