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AT the time I checked out of the hotel, it was pouring rain. The customer service representative stopped what he was doing to walk me to my taxi with an umbrella to prevent me from getting wet. That is what I call "going the extra mile." There was an issue with the language barrier. I am from the US.
Nice swimming pool area and terrace. Menu was expensive but food was good.Located in very quiet area with not much to do or see locally.
The hotel staff were very friendly and helpful. The room was spacious and very comfortable
The daytime employees and kitchen staff were excellent The last night my air conditioning broke in the room and they didn't offer to move me to a different room nor could they find me a fan!
The staff were lovely, the room lovely. Breakfast cooked to order The location
All the staff made it feel like home during my business trip. Excellent. No.
Very friendly and helpful staff. Nice atmosphere. Clean. Good food. For us the room was too hot. We had difficulty sleeping on one or two nights
The hotel was an excellent value for a one night stay before heading to the beach in Capo Vaticano. The staff was very helpful.
Cleanliness, friendliness and proximity to train station.
Cleanliness, location to train station and the desk staff There was nothing
We stayed at this hotel because we had an early morning flight out of Lamezia Terme the following morning. The hotel seems quite new, lovely, and we were upgraded to a suite at no extra charge which was a pleasant surprise and greatly appreciated. It is only about 5 minutes from the airport which was very convenient. I will say that our first impression of the neighborhood was not the best, but there was nothing to be concerned about. The staff at the hotel went out of their way to accommodate us and there was a cute pub, yes pub, a block from the hotel and we had a great dinner with the locals.I would stay here again without hesitation. Lovely!
The staff and the fact that in these area there is a really four star hotel very cosy. The absence of public transport means. I must use only taxi.
The room and the staff.
booked standard double room and got upgrade to a suite at no extra cost. It was beautiful and the staff were so helpful and professional.
Very warm and comfortable.Helpful staff and despite being out of season extremely good and well presented food. The hotel is definitely the smartest business in the area where it is situated!
the hotel decor was very modern and it is very convenient for the airport. The toilet was not clean when we arrived (it had been used). The Sunday evening menu selection was very limited.
The staff was exceptionally helpful in recommending places to eat and directions to locations inside town. The directions to their hotel that you furnished were essentally useless. It took us 21/2 hours of driving time within a 15 mile radius of the city to find the very isolated liocation of this hotel. We were using a printed map and directions from your site as well as a GPS. The adress given was completely inadequate.
Firstly, the driving directions given are completely wrong! You get send to small village about 15 km far away from the hotel. When I called the hotel, to get help the person answering was unable to speak English. Secondly, there was no internet in the room. And last but not least, in the room I was given the bed sheets were not changed. They just opened 3 weeks ago so they still may improve.
The driving directions given are completely wrong and the receptionist at night does not speak any English so calling to hotel and asking for help to find the hotel is pointless. There is no internet in the rooms as described. I have the impression that the staff does not always change the bed sheets before assigning a room to a new guest.
Fantastic new hotel with great staff and facilities.
The weather - the quietness of area No explanation as to where breakfast was to be taken.no restaurants in vacinity
Although getting to the hotel was a task, once there, the accommodations proved to be quite good. The Cantagalli Cafe (attached to the hotel) has superb gelati and cornetti. Their coffee is also very good.
The staff was very friendly. The coffee bar was great gelato out of this world pastries a treat.in southern italy it is hard to find places where english is spoken the staff made a great effort to communicate.
The pastry and gelato Not a good location; 10km from the airport - 25euro each way to the airport. There is nothing in the town; no restaurant, very old/dirty town.The rooms are across the street from the "very nice" reception in an old building. The furniture is very old, the bathroom needs to be renovated. The picture on the website do not reflect the room we stayed in.
Clean room + free airport shuttle No wi fi coverage throughout hotel, food at the restaurant not delicious at all, serviced by an old angre lady not speaking other languages than Italian
Hotel staff went out of their way to understand our English language and provide us with transportation and communication.
Clean, good dinner, good value, secure car parking, centrally located in a friendly town, itself an ideal location to break our journey to Sicily. No
The staff couldnt have been more helpful and friendly. I would definiately stay there again. The facilities are limited, but the staff more than make up for that. The area wasnt the best, but it was true italian hospitality
kind staff, good breakfast small room, old furniture, quite dirty bathroom
Clean, very friendly and free wifi access.
only the location the breakfast was poor. There was not enough food and the quality of the food was poor
Very good location
Location to the airport Hotel is very tired and run down. Telephone and air conditioning did not work. Shower was inadequate. Bed uncomfortable. Floor uneven. Unable to purchase wine or any other beverage after 10 pm in the evening.
good food, very attentive bar and restaurant staff and front desk staff. We were disappointed not to be on the beach. The guidebook said it had a private beach, when in fact you had to walk across the railroad tracks and go some distance on foot. Not even an ocean view from the room. No hot food at breakfast (eggs, etc.) Way overpriced!
Very pleasant and helpful staff. Comfortable rooms with good air conditioning. Immaculate and attractive grounds and pool. It is also near the beach. Good restaurant. Good, secure parking. I would certainly recommend it to friends. There is nothing that I disliked about the hotel - it was a very positive experience.
clean room, hotel is near the airport, so if you have to get a plane it's quite convenient breakfast
Its close location to Lamezia Airport.
The hotel is next to the Lamezia Terme airport which is important to check in for an early morning flight. This is a basic hotel with clean, working facilities.
Close to Lamezia Terme. This served as a great first stop to refresh after our flight from Canada. Limited english spoken but that is to be expected in the south of Italy.
I did not like it. It is in a not very nice area with no facilities locally to go to, and is only useful for getting quickly to Lamezie airport. We wished we had stayed further out somewher nicer staff were not enthusiatic. Might beok if you were working locally