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Free internet, located at downtown Hot water is a nightmare
Friendly helpful staff. Excellent breakfast. Central location. Clean.
Staff were extremely helpful and friendly. Better than I experienced elsewhere for many years. The room was clean and had all the basic facilities. Hard to find a fault. The rooms were not conducive to sitting and relaxing; whether due to light, colour or height I just couldn't work out!
The location was perfect but overall the standard of the Hotel was very good and the service I received was excellent!
refuse any part of refund for previously noticed cancellation
We stayed at Studio room and it was clean, spacious. Wi-fi signal was not too strong as we could use it for the laptop but not for our mobile devices.
Nice historic building. Decent breakfast Good hotel, though not the best value.
Quality of accommodation, design & food + kindness of the whole staff.
clean, central location, good breakfast noisy, poor sound insulation, could here the cars outside everytime during the night. I missed a fitness center
Good booking system and hotel placement near the event we visited. Misrepresentation of the real and presented expences. The price of the room was very good but the breakfast and hotel restaurant were very expencive in comparison with the prices around the hotel. I prefer final price or very close to it before I make my decision to order anything.
Friendly and efficient staff, nice breakfast with a French touch, well-heated, comfortable and pleasantly decorated rooms
Excellent value and well positioned for our business requirements. The hotel was fresh and clean and the reception staff were very welcoming and spoke good English.
We had a quiet room facing the woods and it was close to a gas station with snacks, a McDonalds & the train station. They wanted to charge a lot for breakfast, so we ate at McDonalds.
breakfasts are very good! friendly staff members
breakfasts, flat screen TVs and customer sevice Quilts should be washed, changing pillowcases and sheets is not eanough, check how it is done at IBIS in Nuremberg,
customer service in general internet is charged separately
Nothing Poor facilities, poor food, no atmosphere, small bed and room
SPA / Wellness not holding its promise. Rooms need an overhaul. Generally speaking not meeting 5* requirements.
staff attitude, efficiency, food quality wedding party in the restaurant disturbs other customers
It was a smart hotel, facilities were good It was a good hotel in an industrial town, very quiet and limited menu. It seemed that the staffing was linked to the
The service received at check in by the receptionist, and then by Room Service. In the Hotel description is written that garage on site is free. I did pay for the overnight 30 Polish Zloty! The selection at Breakfast is very poor and of low quality.
Beautiful location by lake and park, good spa but not open weekends. Booked 2 double rooms but got 1 x twin & 1 double. Hotel did not specify bath or shower in rooms -got shower & prefer full bathroom. Would like your website to offer more detail of hotel to select options more accurately.
Better information that some activities is charge extra, like sauna.
Staff is excellent, very helpful. Pool was ok. Very clean hotel. Food was great. Not too many options if you are vegetarian. Food looked organic, natural. Near a nice lake. I think this should be a 4-star hotel. No windows, no fresh air. There are small things, one small thin pillow, please more pillows. Old crt tv, not too many channels.
Reception staff Breakfast
The hotel had loads of character being a traditional hunting lodge, in a quite, peaceful location, where you can relax in style. The food in the resteraunt is very good.
It was snowing and the location in the woods with the lovely hotel building was enchanting and I would say, the best time to see it. The rooms were clean but basic. I understand that this is a form of listed building so there is only so much that can be done, however the bedrooms felt a little sad. The public rooms and restaurant on the other hand were great.
the kindness of the staff, the situation of the place and the pace itself
All staffs are very good and kind.
Studio apartment was excellent. The hotel staff took very good care of the lost teddies and ensured they were returned to a very pleased little boy.
nice spacious room ,friendly staff
Compare to the price, this is a nice hotel. Rooms are new. Location is ok. But not close to the centre to walk.
Clean and tidy hotel. We were comfortable and found everything moreorless satisfactory when we spent two separate overnight stays there at the beginning and end of our recent skiing holiday to Zakopane. Very good value but we would have preferred there to be no confusion about whether or not breakfast was included- see below. Not as close to Katowice airport as we expected. Breakfast not included in the room rate but this was not clear from our booking confirmation.
Very bad restaurant
Staff were very helpfull. Very quiet & relaxed atmosphere.
everything was ok, position, clean room, enough breakfast, free parking place... it's good to have also free sauna?!?
Staff was very friendly & helpfull
Affordable price. Some amenties in place
Everything was really great. Hotel is easy to reach with navigation. Room was clean and quite. Spa was very nice and food in the restaurant nextdoor was very good. I will surely come back next time I'm in this area. Considering the price of the hotel compared to other Polish hotels, I think that the Spa should be free of charge.
Convenient city centre Would have liked a hotel with spa/sauna
food service they speak good english they have no bar
Breakfast buffet, but not the breakfast server. Spacious of Junior Suite. Love the PC in the guestroom. Variety of TV channels. On both mornings the server was never visible. ;-( No hot chocolate for my children available. On Saturday, Maid did not clean the room. Front office staff said, they had more guest occupancy than expected.
friendly staff and excellent breakfast floor in the bathroom was NOT CLEAN! (I didn't bother to inform about this the hotel's staff only because after having travelled so long I only wanted to go to bed.)
Friendly staff, good restaurant, comfortable room, central location, overall a very pleasant and enjoyable stay
friendly personel, good quality of room - junior suite no bar at the hotel.
location, price The breakfast is the same everyday
Excellent meal (Dinner and breakfast) and very helpful that the staff spoke English
Easy access - Excellent and very friendly service. The stupid spikes at the parking lot entrance.
very good kitchen, comfortable rooms, good location. "Coffee on the go" is a good idea.
Comfortable, clean hotel, easy to find. We booked a double room, but it was with twin beds (separately).
pleasant staff,very good breakfast,parking at hotel
food,service,staff, breakfest to start to late (only on 07.00 am)
the hotel was clean,warm,breakfast was very good,helpful staff the parking fee could have been included in the price of the hotel
excellent breakfast buffet!! friendly and forthcoming stuff, ready to fullfill our wishes, fairly good command of languages the fact we had to pay for the hotel's parking lot was a surprise, the charge was also somewhat high
WiFi, perfect for businesstravelers they just want to work a little in their rooms the desk in room could be bigger
good service, excellent food, large breakfast soft bed!!!
Hotel room was cleaned when arrived, but there is no regular cleaning and the towels, water and other amenities not changed daily basis Breakfast to improved with little more vegitarian stuff. It is very difficult for the vegitarians
The stuff was realy friendly. The room was so comfortable and quiet.
convenient location Rooms on the small side