Very bad staff, reception do not work after 21:00, you are unable to call them or to chekin after 21;00. Very small, in room it smells like someone died yestarday, a lot of noise, no parking, They do not accept Americanexress and some type of visa. They do not print receipes, no chek out info available. Bery strange hotel with very bad rooms and very bad staff. Pictures on booking.com are not the same as the real hotel. never use this hotel, you might be also charged additionakl taxes and the manager of this hotel will chrge you additional money for everything. For example I booked a parking place and a double studio room,i ve got small dirty room for 1person with small bed,without any conditioning system,no tv,no bath supplies, no parking
Very friendly staff - Room well equipped and spotlessly clean - very close to tram, bus and metro stops. Supermarket and shops very close also. We were also upgraded from a 2 to a 3 bed room for not extra cost. only a minor issue but a kettle in the room would have been nice !
We arrive near 22hs, and the reception was closing. We have not towels att the room, and nobody to replace them.
that is was closed to metro that i was using The comportment of the stuff the fact that i pay too much money and in a terme of 2and a half weeks they cleaned the room once and you had to pay extra for the changing of towels. Furthermore the first day i entered the room it was'n clean at all.
very nice staff , swiming pool , big comfortable studios with full equipment , good for family holidays.
It was located in a quiet location and was only a 10 minute walk to the city centre. The receptionist spoke perfect english and were very helpful. They let us keep our car in the carpark for fee all day while we went sightseeing before leaving. The area that it is located is not very scenic.
Position of the hotel near the railway station, nice staff, quiet and appropriate room. No internet facilities.
The room was basic but comfortable, would suit a family or tourist on a budget more than a business traveller. The doors are locked at 10pm and so is the reception, The location is not the best. Some soap/shampoo in the bathroom would have been nice.
beds were comfy.location was pretty good,room was clean on your website it states that we can check in at 1300.we arrrive on saturday at 1230 and hotel was closed ! we had to walk around Lyon city for 6 hours until it opened for check in at 1800 ! we were terriblely tired and uncomfortable,it ruined our day in Lyon because bookin.com did not advise the correct hours of check in on Sat which is 9am-12 and 1800 to 2000.
It was a great location close to a tram stop so it was very easy to get around Lyon. The reception desk was closed when we arrived in the afternoon and we had to wait for it to reopen. We don't remember being notified of this on the web site.
Although we booked a twin bed double room and we reminded the receptionist upon our arrival we were still given a double bed room and we had to carry our luggage down and to another room that we were given after our complaint. It was quite frustrating as we were very tired after a long journey. We also didnt particularly like the fact that there was a mouse running behind the reception desk!
Nicely decorated and comfortable hotel. Smell of fresh paint. After we checked in at the hotel we were the told that the resteraunt was closed because of a staff shortage. I probably would not have made reservations here if I had known this.
Good location, large room, large bed, kind staff, clean room. Nothing.
The location was such that to walk to the town one had to go through a major station.
very convenient location for public transport access to Lyon and beyond very poor lighting in bedroom
Location next to train station - very practical for a short business trip arriving and departing on TGV.
Update of the decor to match the hotel
the location and the price great for train travelers and free internet for business user a plus All though the hotel was clean it is really run down for example on the 4th floor the floor I stayed on in the corridor leading to my room there was a broken window with small piece 5cm by 4cm missing nothing dramatic but it seemed to be like that for a while… This hotel definitely needs maintenance.
Convenience. spacious. good services. very supportive staff Due to the complexity of the road system surrounding the Perrache, it is difficult to find the hotel. More directions would be beneficical
Hotel Chateau Perrache, set in a historic building, offers large rooms with modern bath facilities, easily reachable by train & tram, at the edge of the historic center and shopping areas. We stayed here for the third time in 2010 and enjoyed the friendly staff, good quality breakfast buffet. N/A
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Really good in every terms. I am thinking to go there again i the near future
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Helpful staff Having to pay a €20 supplement for a river - facing view
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
The nice view of the bar on the 8th floor
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Brand new Hotel next to airport!
New Hotel with all facilities in excellent order. Restaurant was very good None
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
Le Phenix Hotel is well located, just in the older part of Lyon with all the bars, pubs and small restaurants. The rooms are big, well decorated, we had a great view on the river Saone. Breakfast was served in the veranda which was also nice.
Friendly staff, very comfortable, clean room. It was close to the centre of Lyon.
Good location in Lyon Vieux. Practical garage. Nice spacious room with view on the river. The breakfast could have been better.
Quiet room and clean but I would not go so far as to call it deluxe Reception staff were not very knowledgeable about local transportation offers.
confort - good bed a better soundproofing because of wooden stairs
The reception and friendliness of the staff and the size of the room and its quietness.
A cosy room, quiet, with a view of the river, central location I did not know that there is such a problem with parking in the area. The reception clerk was very not helpful to find a solution (give me an advise where I can park my car), only saying that I had to book parking in advance. I would appreciate if he could direct me somewhere, but the attitude was - "don't bother me, it is your problem".
Location is perfect, close to old town. The size of room is very good. Breakfast was sufficient. Parking can be a problem thus hotel has a garage at back street.
Helpful staff Tobacco smell in room. Although non-smoking, there weren't any notices in the room, and there was in fact an ashtray in the bathroom
Very helpful staff, spacious and clean room, very convenient place for touring around Our executive room is not lift landing and the bedroom is on the 'upper deck', not satisfactory air conditioned during sleep
People was very friendly There was no "Wireless internet available in public areas and is free of charge".
Clean, comfortable and good value for money. Excellent recommendation for local restaurant; proximity of good bars, shops, etc. WiFi internet No availability of bottled water, no glass in bathroom, rather primitive shower
Family atmosphere and good location the cleanliness of the carpet. Recommend vacume cleaning more often
Very friendly reception, location was convenient.
The owners were very easy going and helpful. The room was small but perfectly adequate. The view from the balcony was spectacular. The position in town was perfect. The shower was a bit small and it took us several goes to get in at night.
Clean rooms Bed comfortable Bags of hot water No over bath shower head holder - no shower curtain Bathroom door couldn't latch as the retainer out of alignment with the catch. Very limited clothes storage space. Concern that room door left opened for long periods of the day even when the cleaner was not nearby
it was excellent!
friendly welcome, clean bed the shower hose too short. no free internet!! the desk needed to be fixed to the wall more solidly
Fair hotel with cheap rate near the Lyon Saint-Exupery airport (10mn). Good and quite hotel for short stay. No more staff hotel after 10PM.
Friendly staff, lots of small things thought about well. The room was smelly
The location was great due to proximity to the airport. We enjoyed the kindness and service of the staff. Although all the rooms were non-smoking rooms, it was inconvenient to have people smoking at our floor.
Brekfast not served before 7AM
Business trip. There as not enough explanation on how to enter and leave the security in the parking lot.
Convenience Very poor bed quality. Visually a very uninteresting location, in fact probably the most uninteresting location imaginable. Phone difficult to program for a wake-up call in English. Resorted to asking staff for a wake-up call plus programming the TV/Radio alarm.
The food in the restaurant was very good. Sterile environment. Lifeless. Expensive and without any charm whatsoever.
Cheap and Cheerful. Good Restaurant at hotel. Hotel staff ordered morning taxi for return trip to the airport - taxi arrived exactly on time. In the middle of nowhere. Nothing around, if you arrive via taxi you are stuck at the hotel unless you order another taxi.
Close proximity to the airport. Friendly front desk. Clean. It was very difficult to find - I was lost for an hour and the front desk did not speak English well enough to direct me.
Nothing They close at 11:00 PM. If you have a late flight (beyongd your control) you are done. Happened to me.
Acceptable quality /price ratio. Hotel is situated among big warehouses. Sad environment. Broken door lock (someone has opened it by kicking in the past).
The location in proximity to the airport was its main feature. Breakfast was excellent but not inexpensive. One of the rooms labeled "non-smoking" had a very strong and unpleasant tobacco odor.
Warning - Ordered a taxi for the nearby airport at the reception. It showed out to be a no-meter taxi driven by a lady working for the hotel charging me outrageous euro 26 for a 3 minute ride from the hotel. Pushy servants in the restaurant eager to sell. Breakfast selection and quality is great but dinner is not impressive. The wine selction is terrible even if you go for the highest priced. I am disappointed when hotels like this try to use you as they know you are a first and maybe returning client. However I work in Lyon and this treat was not satisfactory. The hotel is your "local host" and their recommendation should be trust worthy inclusive the taxi. I expect to be able to trust the hotel and their recommendations.
Handy to the airport Felt the rooms were small - basically utilitarian but no complaints for one night
Nice people, very kind. We had a on window that we could open for approx 20 cm. With 3 adults we need some fresh air. Even with airco, fresh air is needed.
It's very well located, and all the installations are ok. I found the breakfast somewhat poor (no vegetables at all, not even a tomato, no skim milk) and there were no drinks available: one had to be asking a waiter to serve drinks - while that one seemed to be saving each ml of drink.
Value for money. Large room, Excellent breakfast, nice location
Convenient location in the city center, close to old town, shops and restaurants; comfortable and clean room; very comfortable beds; staff very helpful, solved problem with luggage lock very late at night Parking nearby, but the hotel does not have any special arrangement, so it is quite expensive; rooms need perhaps a little renovation
Well centered and at walking distance of all interesting venues in Lyon (in particular, the old town). Very friendly and competent hotel staff; you can follow their recommendations regarding places to visit and restaurants.
After a long days drive, the staff was very welcoming. I felt the hotel was in a thriving downtown location as was advertised. Easy parking just one block away.
The location of the hotel was excellent. Less than 1 minute walk from the main shopping promenade. There was the main Metro line only 5 minutes walk away linking the rest of the city. The hotel rooms were a little old and small, however we had a Junior Suite which we found reasonably spacious and was located at the back of the hotel away from the traffic noise. We ate outside for all our meals...including breakfast and this was a perfect hotel for this. Generally the rooms were a little old in style....but they were comfortable
location is great.
Quiet rooms. Helpful staff.
Breakfast was superb.Staff very friendly and efficient.Room was very comfortable. No tea/coffee making facilities and no water.Seems to be a thing in France.This hotel is on a busy dual carriageway and is not very well sign posted so is easy to miss.Parking is expensive but the same can be said for most hotels in France.
The hospitality of the staff was just awesome. The lady recommended a restaurant which was reasonable and wonderful taste. I was just impressed by the service level the hotel has. The building and room was also clean and brand new. I really recommend the place. The location was a bit far away from the center of the town but the bus was very convenient so it was not a big problem. There were a lot of shops around the convention center but a bit pricy..
enviroment around Hotel is very Good, it is near Big Green Park ,Congress center and Museum. This Hotel itsself was comfotable, cleanness and its staffs were very kind. Information for internet was not enough good.Internet fee was 10 euro per day. its is expensive. I wish if possible this fee includes into Hotel staying fee.
The room was excellent and the staff were great. The hotel is situated in a complex used for conferences and other business meetings. There are restaurants nearby and also a small cafe for light meals. The bus into Lyon takes about 15 minutes but runs regularly - the stop is opposite the hotel. Parking is under the complex. Considering its position within the complex, direct access from the carpark would have been nice. Instead you need to come outside for a short walk and this can be an issue in the rain.
Friendly staff. Modern equipment. Free internet access. Breakfast expensive for quality offered.
Rooms were really luxurious and spotlessly clean. Hotel was in a business complex with lots of nice restaurants and things to do. Breakfast was 20 euros per person - we felt this was excessive so ate breakfast elsewhere. It was outside of the city and although a very nice environment, it could have been anywhere.
Location, if you're a runner. It's really close to the Tete d'Or park.
Location No coffee in room. Breakfast was so - so. Cost for value was Okay
Location, comfort, view, value, free wifi Several details were neglected. I have informed the hotel
stayed in this hotel for 3 nights for a business trip. wonderful experience! very friendly and helpful staffs, very clean and confortable. will choose it again in the future.
Central location + Free Parking + Comfort + Welcoming stuff (1) Hotel reserved 100Euro under name of gesthotel 14:00 the day I've arrived there, It was 4 nice hours worryng who is using my VISA. After a week we leave they haven't cancelled the reservation. (2) I've asked for non-smoking room but my room smells, cigarett ends were on balcony, and cork of champaign was found behind the door. I presume I was unlucky. I haven't clamed during the stay. (3) There are 2 wings. My room wasn't in maine one, pass was through the garden, it was heavy rain.
freendly people in the reception
The staff are always helpful, this was the reason why I returned to the hotel.
Closeness to Old Town and Metro lines
very convenient location, free parking, helpful staff would have appreciated having continental breakfast, free wi-fi access, and more satellite TV channels
Convenience No parking facilities
Its location (near the train station) and quietness One small issue, I requested for a kettle and cups for tea and it never came.
The hotel was very convenient for public transport and when we got the car into your car park it was a great advantage to us. Not able to pre-book a parking space in the hotel car park.
A very pleasant hotel in all respects. Free, secure car parking (limited space) a big bonus. The TV reception on the English channels was not perfect
Very nice, spacious room.
It was close to Euroexpo and cheap. a little unclean
Comfortable bed. Good hot shower Outside looks like an overgrown shipping container. Nautical theme (in Lyon?? - about as far from the sea as you can get in France) continued weirdly inside with heavy rope handrail in room. Corridor carpets grubby and water-stained. Breakfast coffee weak and tepid - breakfast otherwise ok but not worth an extra 6 euros.
Close to the international air port as we had a early flight We found it difficult to find given the directions we had.
the manager small rooms
I liked the fact that I could be there for a quick layover and there were no problems with going in late and leaving early. The shower was really strange and everything in the bathroom got wet. Also the manager said he would give me a wake up call which never happened.
34 euro/night for such hotel is pretty good price Staff in this hotel almost don't speak English.
convenient location very cramped accommodation - no elevator - tiny bathroom - not enough parking
Great value with very friendly, helpful staff. Location...it is close to a one mile walk to nearest connection to public transportation.
Central Location, Pleasant staff. Phone system was broken, WiFi connection was horribly inconsistant, and the room had much to be desired.
This hotel is near from the exebition!
Location to the station and the new tram link to the airport. Good transport links also to the old town. The staff let us leave our bags in the store room all day til our departure for the airport. Looks to be smart as you cross over from the station but actually is quite tatty with dangerous crumbling tiles in the brreakfast room. We also didn't like that inter-communicating door to the next room which although locked you can hear everything. Our room door was open on our return from breakfast with all our valubles in sight and yet the cleaner was in another room.
The park of the hotel, the calm all over the hotel despite the fact that the hotel is just in front of the railway station.it was very clean and the staff very kindly.
The location is very nice and room is clean and neatness。 Reception staff
location is great, right behind Lyon train station, can be accessed from the back door exit of train station. the room is quiet. i wish the luggage storage room can be more secured. it seemed that anyone could access it. i wish the hotel staff could monitor or have better control of luggage storage room. also, the room carpet looked quite old.
proximity to lyon & station
Front office staff kind enough to move us to a larger room and were helpful with other questions. Bed was comfortable. Very dingy hotel. Hallway carpets in need of replacement. Bathroom could use thorough cleaning - there was mold and mildew.
Location. Value for money. There was a small spider in the bathroom. The room didn't have a minibar.
Ideal for a rugby trip - hotel has everything needed for such a visit - good breakfast, comfortable room and helpful friendly staff. We thought that the Manageress was outstanding; hard working, highly efficient in every department, very communicative with guests, and being so stunningly attractive was an added bonus!
very good in general
Nearness to Station
i like the bathroom it was clean and bright so far nothing much
Nice bathroom Not so good location
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
Nice staff ! Room service trays was left outside the room for 24 hours!!
Great value for your money It might be a bit far from the city centre
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
Frendly people A bit old inside
Quiet location, nice breakfast
Nice owners - served us breakfast at any time - even 11:00 am
Cost effective and rooms were just fine. We went there to check in at 2pm on a Sunday. The door was locked. Eventually someone came who didn't speak English and made a phone call before letting us in. It was unprofessional, but it was ok in the end.
Clean - bed comfortable food V.good No bath no bar
everything. extremely good value for money. They do not serve lunch after 2pm, they close the reception after 9am. however was very flexible with the breakfast timing. it is a general french thing, so I do not blame the hotel for this.
The staff was very helpful and went out of the way to make sure that we understood answers to questions, The only play that we stayed during our trip that did not have an English speaking TV channel.
Breakfast was very good It was difficult to find and apparently is not Kyriad any more so we were looking for the wrong thing. Also our Sat Nav did not recognise the address
Young & nice staff, good breakfast, clean rooms and no noise!! Perfect for young people or businessmen!
Good parking and restaurant; quiet location
This hotel is fine for someone on a budget. As it happened I used it solely as an overnight stop, but it would be fine for someone doing site seeing on a budget. Excellent location, ridiculous to complain about late night noise if you are staying in a city. It was pretty basic. Don't look for any luxury touches, you won't find them.
Good location and price The room hasn't natural light.
Very good location , and delicious breakfast. Had great trip in Lyon :)
Best service I have had in years!!...and I am picky. Bid and confortable bed, no noice while in city center. Best location in town, free wifi, cheap and good breakfast. No elevator, narrow stairs
This hotel is clean , good staff, near to city center and near to bus and metro stations and also near to the shopping area.