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13402 Noel Road, Dallas, TX
0.1 mi from
Nice rooms Small pool
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour
The room itself was nice and we did get an upgrade to a suite. The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.
Clean, great location, comfortable bed and big room. No free wifi:(
Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels. The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.
Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay
The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...
Just the over all stay Everything was great
Very clean and spacious suites. The beds were very comfortable I have back problems and a good bed is hard to find, but this one was great!! Plenty of towels for the weekend, staff was friendly and helpful, just two blocks from the Galleria mall. I don't think it was more than fifteen minutes from downtown. Would recommend this place to anyone wanting a quality place and good value will be using Canlewood whenever we travel. Our two year old granddaughter loved the fact that it had a full size kitchen so we could have our popcorn right in the room! See you next time we are in Dallas
Original from Dallas, Texas, but I live in Michigan. I came home for the weekend and seleted Candlewod. Very nice no cleaning service if you're staying for the weekend, but you do have cleaning service if you are there more than a week. Remember it's a Suite - meaning it has a full size Refrigerator, stove, microwave along with the amenties. Queen size bed, very comfortable and nice size bathroom. You will have enough towels to last you for the weekend. I would stay again. Thanks to our online travel website, Candlewood and the Best Western Conference at 635 and 75 has be a wondeful selecting.
One of the most pleasant stays I have experienced in Dallas. Very quiet and low-key. The room was immaculate and spacious, and the location was less than a minute from the Galleria, and only minutes from dining and attractions in Addison. I will stay here again.