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Over all hotel is nice, near the mall. Staff wasn't very friendly .
Appearsnce - location - very clean The Noise!!!!!! I did not sleep
Beautiful looking building. Nice looking lobby, bar, and front desk. Good location for shopping. Rooms outdated. Have to pay for parking, internet, breakfast. Short on the number of towels that you get. Tub had mold around it.
Pros: friendly staff, good location, punctual valet, nice bar. Cons: dirty bathrooms with dirt in bathtub, used soap bar still in shower, carpet felt dirty, extremely outdated furniture (felt like I was in a cheap Vegas hotel), bug crawled on me during sleeping, no breakfast included, have to pay for Internet and parking.
We loved our stay! We were iffy on staying there because of the ratings but it was great. Room was very clean. They do have a parking rate but since you are staying at the hotel the do waive it. It is very quiet and peaceful, our 6 month old slept through the night! Would definitely stay there next time we travel to Dallas! The bathroom tiles in the tub need to be fixed. Nothing major.
The hotel is located across the parkway/tollway from the galleria and is also near a lot of restaurants. Our room was clean and the staff was helpful. Parking at the hotel essentially costs $17 per day ($17 overnight or $28 overnight for valet parking). Otherwise, there are hourly rates available.
Nice size room and very friendly staff
I enjoyed the breakfast buffet and the lake outside
I wasn't recognized as a gold member until day 3 of my stay. Subsequently was informed I could not receive Executive Lounge access because I did not book through the proper channels, but was told they'd let it "slide". Housekeeping cleaning rags were left in my room.
The room itself was nice and we did get an upgrade to a suite. The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.
Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour
Ms Cleo was very helpful
The location is great. It's a beautiful hotel with well appointed rooms and great customer service. The have a free shuttle. It's steps from the Galleria which is full of great shopping and restaurants. It has two restaurants - an upscale seafood restaurant and a mid-range bistro on the second floor. They do their room service menu through the 2nd floor restaurant so there is a better in room dining menu than the standard hotel fare. You can also take your drinks up to your room if you order from the 2nd floor restaurant. The parking is a pain (as many others have mentioned) but if you don't mind a bit of walking then there is plenty of free parking in the parking garage and we never felt unsafe even when come back late from a dinner. The pool was a bit underwhelming with no cabanas or umbrellas for shade and no attempt to make it look like a retreat (I.e. Greenery or decor - just a walled concrete box). This was such a surprise as we've stayed at other Westin properties that had lovely pools.
The staff was excellent....
We liked the room, it was very clean, and had everything we needed for a one night stay. We really enjoyed the location, being so close to the shopping and dining the mall offered. The employees were helpful and customer service was great, just what you'd expect at a Westin.
Overall, I liked this hotel. I experienced multiple confusions with the front desk staff and my reservations, but it didn't cause too much of a problem. The rooms are nice, but you can just tell the hotel is old. The connection to the mall was incredibly convenient. That was my favorite part. I would stay here again.
Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels. The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.
Connected to galleria mall, big room
-Oceanaire restaurant adjoins the lobby. -Fitness center clean and modern -Great comfort in the rooms -friendly and accommodating hotel staff
size and quality of room
Very good experience You need more people at front and do not charge for Wi-Fi
Mall had American Girl, restaurants, ice skating and more. My kids are asking if we can stay here again. Construction in the parking lot
Nice rooms Small pool
Great deal, amazing room. Location is good. Very clean and chic. Did not like the $20 a night to park and definitely didn't like the over priced breakfast. Went back for seconds and got charged another $18 for a bowl of fruit, eggs and potatoes. Also, the bar was a bit steep as well. So NOT cool
Amazing staff, gorgeous decor, and just an amazing experience N/a
The rooms were beautiful, very chic. The staff was awesome! It was very luxurious and the bed was very confortable! Guests have to pay for parking daily, and it was pretty expensive.
Overall good stay Parking fee extra
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
It was only a 1 night stay. Room was large enough for 3 folks Location is hard to get to Photos on website made this hotel looks fantastic but when you get there is just an average hotel.
One of the best! The staff was very helpful. The restaurant/bar was great. Absolutely no negatives during my stay. When in Dallas, I'll stay there again.
Room was very clean and comfortable. The staff was super nice and accomodating! Prices for parking, breakfast and bar were much too expensive in my opinion. Room had a mini frige that we could store our water and soda's that we brought. A microwave would have been a great addition to the room since we had left overs from some of the wonderful Dallas restaurants we visited. I would definately recommend to others but with a disclaimer that most ammenities come with $$$.
I want to start out with the presentation of the hotel. Very modern and chic. I loved it. We got to the hotel before check in and we were exhausted from a 8 hour trip. The lady let us check in earlier and I wish I would have gotten her name because she made our first solo hotel reservation experience a joy. The rooms were spacious and had individuality that some hotels don't have. I will go back for sure! I didn't like that we had to pay for parking. I also didn't like that they charged a $75 fee just in case we did something to the room. There was a staff member who didn't really seem welcoming but I won't hold it against the hotel or the staff member himself since everyone has an off day
Staff was very friendly and helpful. Had a couple of issues with timeliness. Ordered room service one morning, just 1 latte and 1 cappuccino, and it took over 1.5 hours to show up. We were told it would take 25 minutes. We took a shuttle to dinner and that was fine. However, on the return trip, we were told a car would be there to get us in 15 minutes. It took just over an hour. I can understand delays (especially driving on a Saturday night), but the complete lack of a good estimate on time and/or the lack of updates is what caused it to be an issue. The fact that we had to repeatedly call to get updates and were repeatedly given grossly inaccurate updates was the problem.
Surprisingly affordable for such a beautiful place From the grand lobby to the beautiful room this place was perfect. The employees couldn't have been kinder and more accommodating As beautiful as room was next stay I would like windows facing outside as opposed to the lobby Would've been nice to see a sun rise or set The window shades needed to be closed for privacy it was easy for guests to see in from walkway
The location is great as its walking distance from the Galleria. I liked it for what I was looking for. I would have given even better rating as the food choices are very limited and the staff could be more alert...
The room was great! Nice clean sheets, down pillows and overall clean room. I didn't like an extra fee for parking, wifi and breakfast. I was very lucky I was compensated for all of these extra items as a birthday stay!!!
Loved the pillows and the bed. The decor was nice. It smelled dirty, carpet smells bad, did seem very clean. Breakfast was to expensive.
the rooms were large service of staff mainly in the restaurant
easy check in, Great location and good value for our stay. Pay to park was not included in the room rate.
The layout and interior decor of the rooms! Think something was wrong with the toilet in our room, the water would take forever to fill and you could just hear the noise from it.
The front desk was very polite and pleasant. Breakfast was good. Some times my card for elevator didn't work and I had to get it re-programed a couple of times.
Clean facilities, courteous staff and beautiful lobby!
Been here many times. Love the location the price they Kayak was 100.00 more than the additional room I added to our stay
The staff was very friendly and the food was good. I had the lunch buffet and the breakfast buffet. I stayed on the 11th floor and it had a heavy smell of mold in the hall way. The room did not have this smell.
Location and staff
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If I had to live in a hotel for a while, this is the place I would like to stay! Clean, quiet, very well appointed with the necessities of such life including free laundry, 24-hr easily accessible food, gym, free wifi. Very well kept up & friendly staff. Nothing at all! My third time staying here, and I'll do it again in a heartbeat.
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The rooms were good. It appears that they rent the rooms for long term stay. The rooms had smell and it was there all the time. Some of the staff was good and the rest were not into customer satisfaction. Smell in the room. I felt I paid a bit more since the rooms o for XXX a day on a month lease.
One of the most pleasant stays I have experienced in Dallas. Very quiet and low-key. The room was immaculate and spacious, and the location was less than a minute from the Galleria, and only minutes from dining and attractions in Addison. I will stay here again.
Original from Dallas, Texas, but I live in Michigan. I came home for the weekend and seleted Candlewod. Very nice no cleaning service if you're staying for the weekend, but you do have cleaning service if you are there more than a week. Remember it's a Suite - meaning it has a full size Refrigerator, stove, microwave along with the amenties. Queen size bed, very comfortable and nice size bathroom. You will have enough towels to last you for the weekend. I would stay again. Thanks to our online travel website, Candlewood and the Best Western Conference at 635 and 75 has be a wondeful selecting.
IT WAS CONVIENENT FOR THE PLACE I WAS ATTENDING MOST OF MY STAY THAT THEY ONLY CLEAN THE ROOM EVERY 7 DAYS.
Very clean and spacious suites. The beds were very comfortable I have back problems and a good bed is hard to find, but this one was great!! Plenty of towels for the weekend, staff was friendly and helpful, just two blocks from the Galleria mall. I don't think it was more than fifteen minutes from downtown. Would recommend this place to anyone wanting a quality place and good value will be using Canlewood whenever we travel. Our two year old granddaughter loved the fact that it had a full size kitchen so we could have our popcorn right in the room! See you next time we are in Dallas
Great for the price The elevator was out of service one night
I liked the space
My sleep The staff and the way they treated me