Would you like to save as your currency permanently or for this visit only?
The location had to be the best part of it . Stayed at other locations and really liked it. This one has changed my mind on trying another location besides the one I know of . The room climate control was horrible either room was too hot or too cold. In our last night there was a wedding , loud music right above it couldn't get sleep till after midnight . The guest of it were also so rude like we didn't belong at the hotel . The pool area dirty along with the water. Parking lot trashy . Below standards of other locations as stated earlier.
The staff was very friendly and my room was clean and quiet. I was charged twice due to the computer system not recognizing my original booking.
The staff was great. Free breakfast. Nice location. Clean. It must be really nice hotel in 1990. Landry room. restaurant and bar is nice on the bottom floor. Nice design for this building. (open space in the middle) The room we stayed at which was 632 was falling apart. The shower was old and dirty even though they used white paint to cover it up. The mirror was not straight and was about to fall down. Phone was not working unless I fix the phone cable in the back. The outlet by the table was not screwed in, so the whole box came out before I unplug something in there. The TV stand shelf by the entrance door by the sofa was broken and not usable. I was staying there on April 27th and May 1st over the weekend. From Friday to Sunday there were many families, and a lot of children. There were many children without manners with uneducated adults to make breakfast unpleasant experience for that time being. I was not complaining because it was free but there were many children with PJ on eating and making mess at the free breakfast. :( It was pretty expensive for what it is worth, and I was disappointed.
We do loved the happy hour!
Building was COLD. Impossible to sleep due to road noise. Upkeep was lacking and building is showing it's age
Great location for our purposes. The accommodations are what we have come to expect from Embassy Suites. Room was perfect for family of four and the breakfast was awesome. Staff was extremely friendly and helpful. Will stay there if we ever have to go to Scottish Rite Hospital again or need to stay near downtown Dallas. Too much chlorine in the pool and hot tub...
Loved this hotel all around, great location, traveling with a uhaul & had plenty of safe parking
The free drinks from 530-730 were great. Fun atmosphere. Very good breakfast. Room service was outrageously over priced. $4 for a bottle of water?
Good breakfast and evening manager reception. A party going on at night till 1230 am
That we had a suite. The space and lay out of the room was perfect. Breakfast was good. Dirty. Saturday morning breakfast area was very dirty. The other mornings were fine, but that morning dishes ran out, there was syrup on the floor, dirty and empty food containers. All the tables were dirty. There was one poor girl staffing the whole area of about 100 guests. Poor management that morning. rooms smelled like mildew.
It was close to the venue of the event we were there for. The room was paid for through kayak however the hotel charged me again at their regular rate.
The room was nice looking from walking in the door. Expect more from Marriott but this room and service was not the what you expect. Where do I start?? I should had known this would not be a good stay by the service when I checked in. The gentleman in front of me was being taking care of wonderfully. The lady taken of me was not giving best service. She did not welcome me to the Hotel, ask may I help you, asked for my ID and credit card. Handed me the room key and said park on either side of Hotel. While I was waiting, I was listening to the other lady checking in the gentleman beside me.....WOW... customer service was great....she was very detailed from parking to where elevators are about his room. The room.....appeared to be nice....however closer look.... The bathroom only had one light working, taking a shower in dim light. Web site said Bath Robes....NO bath robes!!!! My daughter noticed the desk chair....was RIPPED badly!!! Three inches across the front seat....OMG....showing the cushion...nasty!! Desk lamp didn't work. Then when we went to bed.....another shocker....the pillows....SMELLED SO NASTY!!! I called the desk....and was asked to be put on hold.....AFTER 5 minutes....I put the phone down and told my daughter let me know when some one answers.....I headed down stairs to the desk and saw the desk person standing there talking to a Security Person. I asked for a Manager, he said he was. I explained I had been put on hold and been waiting. Then about the pillows and asked if we could have more...he said "No", that they was over booked and didn't have any more. I asked him so I need to sleep without pillows? Manager sent the Security person to check the pillows.....needless to say after the Security Person called from the room and reported the smell was nasty on the on the pillows and the desk chair was terrible and as my daughter was telling about finding holes in the sheets...found painted finger nails on the floor!! The Manager was knocking on the door and said lets get you ladies out of this room and to a new room. When we got to the next room....few pillows was still nasty smell....seems maybe its from soured linens, ended up wrapping them in towels! Manager also said he will find some bath robes due to second room had no bath robes!!! As we got settle in....noticed on the floor hair pins....REALLY....are these rooms cleaned after guests???? After all said and done...we did get $ 22 off the room rate....lolololol... Oh.....being put on hold time....desk person AKA Manager...answered as I walked back in door with Security person....Do math of time that was....ride down elevator, explain about pillows, going back up to room (9th floor).
Size of the suite, hot chocolate bar, fresh infused water :) Had an issue w reservation and payment, inconvenience of waiting on ice, parking