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Food is excellent It can get very busy in the restaurant in the evening as it is very popular with the locals as well.
Beautiful hotel fabulous grounds, 5 star accomodation and fantastic food!
Breakfast was excellent We were booked into the family room which was fantastic, however whilst we were out of the hotel another family arrived demanding the family room and all our personal belonging were moved to 2 double rooms without our permission. These 2 room were next to the main road and gravel car park making the night stay very uncomfortable.
Rooms were of a very high standard.
Breakfast was very good. Bar staff nice. I found that the room was a liitle on the cold side, even though turning the heating up didnt help. There was not heating in the Bathroom.
a nice clean and comfortable hotel and in a good location. very friendly staff.concidering it was cold outside we were nice and warm inside.
All the staff were very friendly & helpful, has been beautifully re decorated As stated earlier, the road outside is a little noisy so double glazing would be a great help
the room is so comfy, big screen, huge bed
The hotel was very stylish, and very comfortable Issue with the radiators but no management were available over the weekend to speak to
check in receptionist was very rude
The bar area, the atmosphere was really nice. The food in the bar wasnt great and my room was on the front on the hotel and the i could hear all the road traffic.
The room and staff were fantastic Breakfast was to slow and was over cooked
We didn't like anything best, the whole package, staff,rooms,bar,food were all very,very good. Nothing at all.
We enjoyed the service and grounds. The noisy radiators that kept me awake in room 107!!
the hotel was a major part of the enjoyment i had for my first visit to the lakes
Hotel was well appointed with very friendly and helpful staff Room was far too hot and stuffy
We were early for breakfast and the porter arranged for an early breakfast for us.
Comfortable and warm rooms. Friendly staff. Good location. Great hearty breakfast. Great value for money.
2nd time my girlfriend and i have stayed there , could not fault this great hotel a deserved mention to kate the receptionist , ........and the little girl ghost..............sceptic to believer....................
Friendly staff Room was too warm. No way to regulate temperature
This was easily one of the nicest hotels I have stayed at in many years. Leaves the city hotels standing. Room was in the old part of the hotel and was huge. Staff couldnt be more helpful or pleasant and the food exceeded my expectations. I could not critise the hotel in any way.
luxurious setting as yet! no out door cover for smokers
gardens, the building and decor Our room was overlooked by windows of bar and room above so we needed to close curtains for privacy. Several people in room next door making a lot of noise and sounding drunk and argumentative. I asked reception to do something at around 2-00 am but nothing had been done when I called again at 2-20 am. At 2.30 some people left the room, but an argument continued, keeping us awake until 3 am. That argument was at normal volume, but the walls seem quite thin and we had to endure every word. At around 2.30 the lights in our room went out. The emergency light stayed on in the bathroom but it went off at dawn leaving the unwindowed bathroom in darkness. I called reception later and the lights were restored.
The room itself was very comfortable but the lighting, intended to be cosy and intimate, was just dingy and it was not easy to read after daylight, despite bedside spotlights. Beyond the room, the place is in urgent need of refurbishment.
The quality of the food served at this hotel was magnificent. The two nights we stayed here we experienced proberly the best two meals that we had tasted in a long time. The pool facilities were very enjoyable and we had a very relaxing time. For the price that we had paid for the experience of such a room we were very disappointed with the mattress on the bed. It was not comfortable at all. In fact it was very uncomfortable. You could feel the springs in your back and rear end and i Got up in the morning with a sore back. We also felt that for this type of room that a dvd player and free wi-fi in the room wouldn't be too much to ask. Although the staff at reception were very pleasant i felt that a lot more local information could maybe have been relayed, for example we found out from another establishment were we had a lunch at that the zoo was doing free admission, but no one at our hotel had told us this.
Really enjoyed our stay. Not much in walking distance of the hotel.
Not a lot Cleanliness / Staff sat about after shifts finished slagging off hotel and moaning about understaffing and Faulty Towers likeness / No availability of the room I booked / Meals not very good, ran out of steak, toast didn't arrive with breakfast if at all. / Place was dirty.
pleasant staff and a comfortable atmosphere in an ideal location for day trips to most of the areas attractions including the lake steamers. Excellent breakfast. winding passage ways to the room situated over the indoor pool. Bar meals perhaps used some re-heated food?
T he gardens and the ground wonderfullthe staff very very helpfull. Concerns about the cleanliness of the pool.
Reception staff very friendly and helpful. There was everything we required in the room. Good swimming pool. Good centre point for the places we were visiting. The restaurant really lacked atmosphere and the food was tasty but not worth the money. We would have been better off in the bar. No bread, rolls or croissants at breakfast other than the toast they provided from the kitchen.
Lesure facilities. Real Ale
Not much. The jacuzzi bath? Nothing else. Poor service. Poor standard of cleanliness. Food poor. No feedback from Manager over a complaint. Appalling value for money
the friendliness of the staff,the comfort and the quality of the food could not find fault
nice food in the resturant sitting in the dark for 2 hours after a power cut!
Absolutely fantastic hotel. The staff were all very helpful and happy, the room was very comnfortable, and we could even take our dog. The restaurant alone is worth the trip. Brilliant food, good portions and unintrusive good service. We will definitely go back.
The fabulous views from our bedroom, masses of fluffy towels, comfortable bed. The bedroom was only really big enough for 1 person, there was dirt around the edges of the bathroom and the basin was cracked.
Excellent service, attentive staff, excellent food. None
Relaxed friendly atmosphere, staff were efficient, organised, clean and the room was comfortable with a stunning view across the bay. Food was cooked to perfection. The steak knives were not sharp enough to cut through our steaks.The brandy was a bit pricey at 10.00 a shot, but didn't complain, because everything else was worth it!
The hotel was a real find. The location was perfect, the service excellant. The breakfast was one of the best we have had on our various travels. The staff were friendlt polite and efficient. A real gem of a hotel we only stayed one night but felt like a member of the family.
The staff, food and view from the room make this an exceptional Hotel
how friendly the staff was and nothing was to much trouble no
Beautiful building, quiet and peaceful yet close to all amenities.
Breakfast was huge and very nice. The lady serving breakfast was very pleasant and efficient. The room was very nice. The hotel was too expensive. We felt the staff were rude when we couldn't get the jacuzzi to work (why couldn't there just have been a note in the room about it?) and even when we got it working it was broken and not very good. The wi-fi also didn't work for most of the time we were there and although it suddenly started working on both our laptops on the last night without us doing anything differently. There was a large, what appeared to be school or youth club, group there at the same time and they made noise, left rubbish in the halls and generally gave the whole place the atmosphere of a youth hostel, particularly at breakfast - really not acceptable for the price we were paying.
Lovely large room with excellent view of garden & convenient to town. Pity they don't have facility for own parking or reduction for parking in public car park.
The owners were very welcoming and helpful.The tranquility of the area and the breakfast. Paying to park the car.The poor signal for the T.V. The restaurant served very poor evening meals.
Brand new on suite. first class. bedroom very poorly furnished, re- decoration a must. This was supposed to be a superior room.
Curtains don't cut enough light out so woke up very early.
Pleasant room, comfortable bed. N/A
Comfortable, unassuming; my wife appreciated being able to smoke in our room. No
I liked the idea of being in the town and not having to drive at night to eawt.
Good location, close enough to the station. Really nice and clean room and bathroom. Staff very friendly The room was very noisy during the night, but they worn us in advance. The room in the quite part of the hotel was really too small though.
Friendliness, cleanliness .... just made to feel at home .... it was great.
nothing bad to say about this hotel,all good.
Nice and pleasant staff. Shame no breakfast available and no parking facilities. Ideal location for my purpose. Room comfort very good. Ideal for bar facility. Only negative comment is Parking.