Holiday Inn Danbury-Bethel at Interstate 84, an IHG Hotel

Newly Rennovated, But Sewer Problems

Good Location. Newly renovated rooms. Attached Restaurant.

I am a Spire Elite member and work in the general area. In the past, I have avoided booking clients in this hotel, though it is convenient, as the hotel had gotten a bit worn at the edges. In light of the recent renovations, I decided to book two important clients in the hotel for two nights and give it a try. When they checked in, they noticed an extremely pungent smell of sewage in the common areas on the first floor. It appeared as if there had been a significant backup, as the floors were being mopped up--not a great first impression. The smell carried into the common areas on the upper floors, but luckily, not into the rooms due to the individual air conditioners. In the middle of the night, my guests were awoken at about 1AM by the fire department going through the building--I guess another guest had called the fire department and they were sampling for gas buildup in the hotel. I offered to book them at another hotel, but they declined as they were only there for one more night. I also asked if any accomodation was made on their bill at checkout due to the issue and they said that there was none offered. Needless to say, I will likely not book other business guests there in the future, which is a shame in light of the location and the in house dining.