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Good location for my needs Needs air conditioning, room was uncomfortably hot
Nice room.Nice outlook.Good breakfast.Good parking. No tea and coffee facilities in room.
Very freindly and helpful staff No mini bar no coffee and tea making facility .the bar shut down on the sunday night
A well-maintained and comfortable venue with an excellent restaurant and sumptuous breakfast buffet.
first class kitchen and food . excellent dinner rooms are way to small , beds not comfortable at all for that price , wont stay there definetely not anymore
no fuss, clean, well organised, good breakfast
Tea and coffee facilities in the room would be appreciated
Friendly staff. Lack of lounge area to relax.
Nice place to stay, with good food and helpful staff. Hotel is well-situated and the rooms are adequate, very clean and quiet.
great place to stay nice places to eat and local wines none
The hotel looks good, is very clean and staff are helpful and welcoming. My room (cell room) was basic but comfortable. Very good breakfast. Wifi available in the reception area. Nice atmosphere in the hotel.
The hotel staff was friendly and courteous. The hotel was clean and easy to find. The cells were larger than we thought! Fun place to stay with High School group!!
The design elements were excellent. It really makes the most of being an old prison. Complete with black and white striped curtains and towels, the hotel was fun to stay at. We stayed in one of the comfort rooms and it was great, though a little small. The clerk was a little cold upon arrival. It may have been because we are Americans and were speaking English to each other, though I tried to speak in German for all of the check-in process. Also the pillows were quite thin. Other than that, everything was great!
Novelty factor of sleeping in a cell. Clean & modern. Communal showers. No Wi-fi in rooms. Breakfast - would be better with hot food options.
Somewhere completely different, real attention to detail it has been stunningly refurbished. Warm welcome and very clean.
The hotel was really nice and modern inside yet kept lots of the original prison features. Very clean throughout. I would have preferred the bed to be a double, rather than two singles pushed together.
It was a very unique experience staying in a former prison. Barb Wire, white walls, breakfast buffet was good. easy to find. a cool hotel no tv in the rooms
I stayed in a cell room, and it was sparse as a prison cell should be. It was comfortable for what it was suppose to be. A nice breakfast buffet. The price for the cell rooms was a little expensive.
The Hotel was very beautiful and the room was very comfortable. It was interesting to stay in a converted prison. The parking; they seemed to have enough when we checked in, but they had people that wernt staying at the hotel park in in the lot.
Comfortable room, friendly staff, walking distance to downtown and other activites, WIFI available in lobby. Decent breakfast buffet. While WIFI was available in the public area, it would have been nice to have it in the room.
not all the rooms are "Design" as portraied
The hotel Zollamt had a nice atmosphere all around, and the staff were all extremely friendly and accommodating. NO...
Staff was very helpful and friendly. Room was clean and neat. No A/C, but considering it's in Germany there really is no need for it; just open a window and it's fine.
superb personal service by the owner and his staff; tasteful decor; wonderful breakfast; restful rooms; cleanliness.
Serving the breakfast
The staff were fantastic - helpful in every way. Hotel is in a quiet area but just a 20 minute stroll to the centre. Beautifully decorated public areas.
This is a wonderful hotel. They were very helpful to me even before I arrived. They were the nicest people and had a wonderful breakfast that was included. I'd definitely stay there again and recommend this to everyone I know.
Hotel Zollamt is near the USA/USAF installations. Very clean nice place to stay. Close to the Kaiserslautern train station for weekend getaways. The morning breakfast service was excellent. The hotel staff were very pleasent and helpful.
siame viesbutyje apsistoju jau penkta karta ir visada zinau kad bus puikus aptarnavimas ir nekils jokiu nesusipratimu
The location, the staff, being able to bring our dog with. The room was furnished with old U.S. Military furniture that was probably sold at a Defense Reutilization Management Office (DRMO) auction. The U.S. Air Force property lables were still inside the drawers.
Due to vehicle breakdown in Austria we were delayed for 24 hours but the hotel were happy to change our booking when I phoned them at 4:30pm on 21 August. Also when we finally arrived on 22 August, they were happy to provide hot meals in the restaurant even though it was only 15 minutes before it was due to close. I don't think an English 3 star hotel would have treated us so well. The only problem was being woken at 5:30am by a large transport jet landing at the nearby US airbase! However, there is not much the hotel can do about that!
Not bad but a little bit expensive for such quality. Free parking. Need to be renovated.
The heat was not working in our room, so it was cold, especially the floor... however, the blanket/comforters were amazingly warm so we dealt with it ... the hotel is so quaint and everything is lovely about staying there... it feels like an escape to an adorable cottage. needed heat in the room
Great location Comfort Price
Large "american style" beds, each room had a balcony, great resteraunt, staff very friendly and helpful. Showers a bit small, but not unusual for Europe.
The breakfast buffet was very nice with a good selection of breads, fruits, cereals, eggs, drinks, etc. Good for families with children. Walk to hotel room was very far from parking and had to go up many steps in narrow places. Walkway to hotel room was smoke-filled and room was not smoke free. Not pleasant. Room was full of extra beds with rough bedding. Beds were far too soft to sleep comfortably - with absolutely no support. Room had extra furniture and refrigerators in it like it was a storage room of some sort. Internet Wi-Fi not available in room... only in hotel lobby. Compared to every other city/town in Germany I visited, the price was too high for room & service received.
Great hotel for kids, the breakfast is excellent, and the staff are friendly and helpful.
everything was terrific nice people thanks
The rooms were extremely clean and comfortable, they had modern facilities and the restaurant was fantastic! the stairwell on the third floor was a little difficult due to missing handrail
the hotel was comfortable and warm and near our son who we went to visit
I stayed at this hotel because it was the closest to the local hospital. My boyfriend and I had gone to Germany on holiday, when he got a case of pancreatitis and had to have his gall bladder removed. I chose this hotel because it was very central in Kaiserslautern, and only a 10 minute walk to the hospital. The staff were amazing. They all spoke English very well, and were very understanding when I had to extend my stay several days after my original departure time. Breakfast is included, which was great. The hotel is located downtown, within walking distance of several restaurants, a grocery store, and park where they had a carnival and other fun things on the weekend. If we ever went back to K-town, I would stay at this hotel again! They advertised free wi-fi, but it was only available in one of the buildings that make up this hotel. They did have a computer in the breakfast room that was free for guests to use though.
Everything was fantastic. The hotel staff is amazingly friendly and helpful. The room was great. I stayed for nearly a month, and the room was spacious enough to be comfortable for that extended length of time. The location is fabulous. In addition to being close to the pedestrian area, there are several restaurants within a couple of blocks.
The rooms were spotless, the breakfast was excellent and staff very helpful
secured parking with a gate no view but great breakfast buffet
It was quite, clean and within walking of dinning and shopping> The staff leaves at 10:00 pm but I did not need them.
Location of hotel is excellent!! I would have liked a double bed since I booked a double room. Two people sleeping together on those twin beds are ridiculous. Had to sleep like brother and sister rather than husband and wife!
friendly staff,good breakfast and great acess to city center.
The hotel staff and the breakfast. There wasn't an alarm clock available. The front desk closed by 2130 and if I came back to the hotel after that I couldn't request a wake up call. It would have been nice to have an alarm clock available to set for myself.